HostX doesn't have a good customer service yet, It always take them forever to reply to mails, I hope this isn't the second version on Domainking

callydon:
These 'hostx' guys are taking eternity to recover my blog from domainking.ng, please who has actually gotten his/her site back online? Please tell me who's services you used.

THANKS

HOSTX...
You need to convince us that this isnt another version on Domainking, Your response rate isn't encouraging, very very very slow.
Will send message today and no response will come from you within 72 hours
Customer care services is one of the factors that rates companies over others

ridbay:
Yes, thanks for this...

Mail sent to team@hostx.ng, waiting for your response

hostx:


If you would give us just your email address, we can also help reset the DomainKing.ng password for you. Thereby you don't have to share your password with us. An email will be sent to you from DomainKing.ng, just copy the content of the email and send to team@hostx.ng

I believe this solves your challenge, it's just that this method will take some time and delay.

Best regards

PublicDomainRegistry.com Compliance Team been so helpful, they've helped me unlock my domains, and also sent the EPP codes to me.

You can do that too, Domainking is a reseller under Public Domain Registry.

Yes, thanks for this...

hostx:


If you would give us just your email address, we can also help reset the DomainKing.ng password for you. Thereby you don't have to share your password with us. An email will be sent to you from DomainKing.ng, just copy the content of the email and send to team@hostx.ng

I believe this solves your challenge, it's just that this method will take some time and delay.

Qservers..they're good too but I'm afraid of these Domain reseller Companies.. Time to move back to Hostgator/Godaddy

Viktor1983:


Domain King was good when they were on, To offer domain name with 2 free emails no be beans... Trying to get a new domain and discovered no other registrar in Nigeria offers free email...You must have to buy a hosting plan for that....I'll try garanntor or Qservers this time

I love this ...Good

hostx:


Unfortunately we do not provide phone support and that is our operations for past years, you can see our about page at http://hostx.ng/support.php If you do not want to share your password for any reason, you can just give us your registered email and we will issue a reset password request from DomainKing for you.

Thank you.

This requires giving out log in details on the Domainking account which includes my password
That means you can use the log in details for other accounts that does not relate to Domain king like facebook etc

hostx:


We can help you move your domain names and hosting services today. See our thread here: https://www.nairaland.com/3658089/rescue-service-domainking.ng-customers

This is risky oooooooo
Login details contains emails and passwords that I might have used with other accounts like facebook etc

Giving them out means, I'm at risk of being hacked

hostx:
Hello Everyone,

I would like to first start by saying it is sad to see DomainKing.ng customers suffering from their outage, many people cannot manage their domain names or services anymore. We are deeply sorry to everyone affected. Since then we worked hard to find a way to assist people and we made it.

We are going to use this tread to assist people who need to move their domain names elsewhere. We can help you fetch all your Domain Names, EPP Codes, and transfer them ANYWHERE you want. We also giving customers the option to use HostX if interested (only for .ng domains).

We will unlock your domain names, provide you your EPP Code in 15 - 20mins after you provide us your valid login details to your DomainKing.ng account. For security and safety, you can just email team@hostx.ng with your login details to DomainKing.ng and list of domain names you want to move out.

This service is free and we welcome testimonies back to this Nairaland thread.

PSS: We are only trying to help those who need it, this service is option and free but we require testimony after every successful person is assisted. Thank you.

ICANN Global Support dey close my case without resolving it, then sending one stupid link to me to do a survey

Viktor1983:


Yea..Most registrars are too..
You might be accredited by nira as a registrar for .Ng domains but when .Co ,.Net, and .Com is involved you might just be a reseller for another registrar accredited by ICANN

Lesson learnt.. Na to dey run background check on Registrars wella before registering... How wish Domainking can just work for five minutes

Viktor1983:


Yea..Most registrars are too..
You might be accredited by nira as a registrar for .Ng domains but when .Co ,.Net, and .Com is involved you might just be a reseller for another registrar accredited by ICANN

But one can copy the EPP

DanWrites:

Even while their site was on domain transfers were not succeeding.

Domainking is a reseller

Viktor1983:
You can find out who your registrar is , my search did not say domain King is my registrar...It said something entirely different, that's where I found out that domain King is a sub registrar....

http://www.internic.net/whois.html

Sad cause some of my websites hosted on domainking are offline and clients on my neck... Happy cause I have an offline back up... Ready to move unto another host ..

Domainking server is off again..Oga ooooooooooooooooooooooooooooooooooooooooooooooooo

Seen,Its up and running
na one of my clients called me to notify, If you see how happy I am, but Domainking should be sued for damages.
Meanwhile, lesson learnt, I need to back up all my website offline, just in case

sharpden:
DomainKing is up again!

I just received an email from jetpack notifying me that a site I host with them is back online and I have confirmed it.

Make una no fall our hand again.

Miniano:
They replied me on fb 19/02/2017 telling me to contact them via support team or live chat that Is not online i do not know maybe this i auto mated reply message from fb but i got reply withing seconds from them on fb

Its auto-reply

As seen on NIRA website, Here's the email Domainking used for registering with NIRA dk@ideaa.in
dk@ideaa.in

Lets mail this maybe there can be a solution

It sucks, the calls coming in from my clients, all the websites I hosted on domainking is offline.>This is bad

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