Shoptomydoor's Posts
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 Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 11:54am On Jun 04, 2021 |
usually, merchant/seller provides the weight of the actual items without the packaging and when items get to our warehouse it is weighed with the packaging before been updated to your account. if you are having doubt about the actual weight of the item, you can ask for a reweigh and pictures will be taken as it is been done. manifoldt: |
| Business › Re: Shoptomydoor/shiptonaija: Dubious Character. by shoptomydoor: 11:47am On Jun 04, 2021 |
We bill as low as $3.69 per pound from the US to Nigeria at no extra cost for duty as the rates above are inclusive of shipping, clearing and local handling. With respect to billing, the standard rate for calculating the shipping cost is based on the actual and the dimensional weight. The airline does not consider how much your items cost but what it weighs and the volume it takes up in the plane. For items less than 10lbs, we bill a flat rate of $45, this is clearly stated on the website. This implies that you can still ship two or more items for the same price and enjoy our combine and save services. Let site an example, we have a customer who wants to ship 5 phones to Nigeria and each phone weighs 1.5lbs, as against shipping the items individually and you pay $ 225, we help you consolidate the items and you pay as little as $45 for shipping. This is one of the amazing benefits you enjoy using our service. In addition, we offer customers 14/30 days free storage to enable all customers to ship from various online stores while our US/UK/China team takes inventory of the items and update them in your warehouse and this is done within 24 working hours. The only reason why items may not be updated within the given time is if it was not properly addressed using the registered name/unit number and the items are not dropped recklessly in the warehouse, it's moved into a designated location which is referred to as the " unidentified section" until the verification process is completed. Lastly, our warehouse is highly secured and the cases of missing items are rare as we do ensure all items dropped at in our facility are delivered intact and in good condition. If you any pending request yet to be resolved, we implore you to send an email to our support team at reachus@shoptomydoor.com and we'll ensure it's resolved. |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 11:44am On Jun 04, 2021 |
sheggsliveth: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 1:46pm On Jan 27, 2021 |
seanwilliam:Hello Williams, we receive items shipped from a residential address in the US or UK. Also, you can opt-in for our pick up services and we'll have the items picked up from the given address. To request for a pickup, kindly send an email to contact@shoptomydoor.com stating the weight/dimension of the item, detailed address inclusive of zip code, item description and value. Once received, the pick up will be scheduled, you can also call us on 07008008000 or +1 888 315 9027 to schedule a pickup. To get started, please visit shhoptomydoor.com to register. We will deliver to your doorstep. |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 4:34pm On Dec 08, 2020 |
silaxx:The shipping cost is not calculated based on the value of the item but the weight/dimensions of the items. This implies that you are not billed using the value of the item but the space it may take up while in transit. For example, we have customers who ship phone worth $1200 or more but we still do not bill them based on the value of the items as we only consider the space the items will take up while calculating the shipping cost. When you are shipping an item, you do not enjoy the combine and save services which allows you shop from multiple stores while we combine and ship as one to lower your overall shipping cost. As with all shipping companies, a minimum charge applies to all shipments, and when you ship multiple small shipments, you end up paying multiple minimum charges. Our “Combine and Save” service eliminates this multiple minimum charges by combining items you buy from multiple online stores and shipping them as one. Using the items in your warehouse, if you shipping one of it, you are billed $ 26, if you are shipping two of the same item separately, the total cost to Benin is $56. However, using our combine and save services, you can still ship both items together for $ 28.09. We recommend you shop for more items and save over 80% on the shipping cost or click on the link https://www.shoptomydoor.com/how-do-i-lower-this-shipping-cost to view ways in which you can still lower the shipping cost. We appreciate your patronage. 1 Like |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 4:01pm On Nov 03, 2020 |
We are truly sorry for any inconvenience experienced, this Is not our standard of operation. Our core value is to provide a stressfree shipping experience with excellence in every detail. As regards the rate, we are very transparent about how our rates are calculated. This also stated on the website https://blog.shoptomydoor.com/understanding-your-shipping-cost/ as the system has also been programmed to give you a detailed explanation on how the shipping cost was calculated prior to shipping via our get a quote tool https://www.shoptomydoor.com/getquote . All charges and every other information in terms of the rate is given. In respect to the subscription, this is an added advantage we offer to all customers where you are entitled to 10% of the shipping cost once a subscription plan is activated. This doesn't consider if you have a pending shipment in your warehouse as this is activated immediately the payment is made provided the shipment in your warehouse hasn't been submitted for payment. This implies that once a shipment is submitted for payment, the system no longer recognizes it as an unpaid shipment and the subscription plan cannot be activated until your subsequent orders. We would love to investigate this further and ensure this is resolved, please let us have your unit number so we can look into this immediately and ensure this is resolved immediately. If the error is from our end, yes, the refund will be processed immediately. We have also notified the IT department to investigate further, we are certain that once the error is from our end, we will definitely ensure measures are put in place to prevent such reoccurrence in the future, It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that. We want to thank you personally for patronage over the year. We value your business and wish to retain you as a customer for years to come. |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 3:16pm On Nov 03, 2020 |
We are sorry you did not receive your package as promptly as you expected. We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. A lot of time has been invested to determine the root cause of this error and my team and I reached the conclusion that this was mainly due to the covid 19 pandemic as we had limited airlines shipping to Nigeria, hence, the increase in the transit. As part of our continuous strive for perfection, we have implemented numbers of checks and subsequent orders are now been delivered within the stipulated time frame. In respect to not be able to get in touch with the customer team, this only occurs when the numbers are engaged and we do ensure that all missed calls are returned. Once again, we are truly sorry for the inconvenience, we can assure you that this a one-off incident and your subsequent orders will be delivered timely. You deserve the best and we will make sure that you will get it with us. Thank you for raising this matter and giving us an opportunity to perform even better. Adoghame22: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 3:15pm On Nov 03, 2020 |
We are sorry you did not receive your package as promptly as you expected. We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. A lot of time has been invested to determine the root cause of this error and my team and I reached the conclusion that this was mainly due to the covid 19 pandemic as we had limited airlines shipping to Nigeria, hence, the increase in the transit. As part of our continuous strive for perfection, we have implemented numbers of checks and subsequent orders are now been delivered within the stipulated time frame. In respect to not be able to get in touch with the customer team, this only occurs when the numbers are engaged and we do ensure that all missed calls are returned. Once again, we are truly sorry for the inconvenience, we can assure you that this a one-off incident and your subsequent orders will be delivered timely. You deserve the best and we will make sure that you will get it with us. Thank you for raising this matter and giving us an opportunity to perform even better. |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 3:11pm On Nov 03, 2020 |
We are sorry you did not receive your package as promptly as you expected. We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. A lot of time has been invested to determine the root cause of this error and my team and I reached the conclusion that this was mainly due to the covid 19 pandemic as we had limited airlines shipping to Nigeria, hence, the increase in the transit. As part of our continuous strive for perfection, we have implemented numbers of checks and subsequent orders are now been delivered within the stipulated time frame. We can assure you that this a one-off incident and your subsequent orders will be delivered timely. You deserve the best and we will make sure that you will get it with us. Thank you for raising this matter and giving us an opportunity to perform even better. |
| Technology Market › Re: This Thread Is Only For Aliexpress Shopper by shoptomydoor: 12:43pm On Oct 26, 2020 |
Hi Cesar, we are sorry that you are not satisfied with our service, it’s our goal to deliver the highest quality of service to all of our customers so we’d love to learn a little bit more about what prompted your feedback. Please send an email to contact@shoptomydoor.com or provide your email address so we can look into this immediately. We look forward to your prompt response. ceaser: |
| Business › Re: The Scam Called Shoptomydoor.com Dont Use Them!!! by shoptomydoor: 1:02pm On May 11, 2020 |
[quote author=fixmykey post=89057502]Good day and thank you for contacting us. Shoptomydoor ships every customers items purchased from online stores in the US and UK items, received in the warehouse, but on cases where any item was obtained through fraudulent means, that is purchased with a fraudulent card, we wont ship such item but return it to the sender who was scammed of it. If your brother's claim is true, kindly provide us with the shipment number of the item or email address used to open an account with shoptomydoor, so that we can provide you with proof of this. We await to hear from you. |
| Business › Re: Hello. Is Shoptomydoor Reliable? by shoptomydoor: 4:12pm On Mar 18, 2020 |
We have Air priority of 3 to 5 business days Air standard of 7 to 10 business days Air basic of 8 to 12 business days. These delivery timelines are never exceeded, except for cases where the Airlines have reasons not to ship out and these we inform our customers to keep them updated. As stated earlier, to help you reduce your shipping cost, shoptomydoor offers you services like combine and save, fill and ship where you can save as much as 80% of your shipping cost when shipping with us, compared to using other shipping services for your shipping needs. The good thing about using shoptomydoor is that, you save more when you buy and ship more. Kindly click on the following links for more information on this. https://www.shoptomydoor.com/combine_and_save https://www.shoptomydoor.com/buy_itfill_it_ship_it Thank you. |
| Business › Re: Hello. Is Shoptomydoor Reliable? by shoptomydoor: 9:32am On Mar 17, 2020 |
Good morning and thank you for reaching us. We sincerely apologize for any inconveniences we have caused you. We have a pricing tool called "get a quote", this tool allows you to personally generate an estimated shipping cost using the actual specifications of the items to get generate this. Once you have generated this, you can use it to compare with whatever cost we later charge you for your shipping. Also, in situations where you see an item that have been over-weighed in your warehouse, kindly let us know. We have an option where you can request for a reweigh and we help you reweigh to be very sure we have the right weigh to better satisfy you. These and many other options have been in place, because to offer a transparent service. To help you reduce your shipping cost, shoptomydoor offers you services like combine and save, fill and ship where you can save as much as 80% of your shipping cost when shipping with us, compared to using other shipping services for your shipping needs. Kindly click on the following links for more information on this. https://www.shoptomydoor.com/combine_and_save https://www.shoptomydoor.com/buy_itfill_it_ship_it We are here to offer you the best shipping service and we are working very hard to improve our services to better satisfy our customers. Thank you for choosing us. We hope to better serve you. |
| Business › Re: If You Are Uber Partner In Lagos, Please Share Your Experience Here by shoptomydoor: 9:30am On Feb 27, 2020 |
Sopcla: |
| Business › Re: If You Are Uber Partner In Lagos, Please Share Your Experience Here by shoptomydoor: 2:54pm On Feb 24, 2020 |
Hi Sopcla, 1,090 was a low cost to have new customers try our car shipping services. However, there are shippers who charge 3 to 4 times that price, while we have been running that low price, we can't continue to run at a loss. Than you for checking our website. Sopcla: |
| Romance › Re: My Valentine's Gifts For My Girlfriend Are Finally Here. Come And See by shoptomydoor: 4:14pm On Feb 13, 2020 |
Good day, thank you for your interest, we sincerely apologies this is coming late. Shoptomydoor offers shipping services to customers in Nigeria who shop from online stores in the UK and the US, we receive these items and deliver them to their doorstep within a few days. We also offer export services; personal and commercial export. Personal export is for sending items to family and friends in the UK and USA. Commercial export covers packages sent to buyers and business partners/associates overseas. To start, kindly visit www.shoptomydoor.com to register to get our assigned US and UK warehouse addresses to shop from various wholesale stores within the US and UK. For more information, please visit https://www.youtube.com/watch?v=7UBkKTO3a2k to watch the video. Also, click on https://www.shoptomydoor.com/export_from_nigeria_to_usa to view the documents needed for commercial purposes. |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 10:56am On Jan 06, 2020 |
Good day and our sincere apologies for every inconvenience caused. Please note that items received at the warehouse are updated within 24 business hours after their arrival which is stated on our website, as we ensure items, quantities and dimensions are updated accurately. It is stated also when items have been updated that the right invoice should be provided if the value of an item updated is wrong to have it corrected immediately. Our shipping cost have always been based on the weight and dimensions of your items, hence the value of your items have nothing to do with the shipping cost. When items are updated in your account, customers are communicated that the free storage is just for 14 days, hence you are required to make all payment within the 14 days free storage, after that we begin to charge you for demurrage, all companies running logistics service charge for this and we also go out of our way to provide you with 14 days when other shipping lines provide just 3-5 days free storage. Sir/ma, DHL is our partner and we have an agreement with them which you would not expect us to divulge such information to you, the shipping cost paid to us and the value of your items is what is insured on our platform hence if there is a missing or a damage as regards your items, it is the value you insured with us we will be refunding to you in full, hence this papers provided are just mere documentation with our partner DHL. For perfumes, most airlines do not ship such items which is highly hazardous in Nature even (DHL) the airlines that does, bill us heavily for each regardless of their weight. At this juncture we will once again apologize for every inconvenience and also encourage that you kindly visit our website and avail yourself on how our service truly works. For every further assistance we can be reached via any of our social media platform or via a phone. Thank you for your patronage, truly we appreciate you, because without you there will be no shoptomydoor. usfieldmarshal: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 7:28pm On Dec 20, 2019 |
Hello Dear valued customer, and our sincere apologies for every inconvenience. Kindly know that our shipping cost have always been based on the weight and dimensions of your items, this is the reason why we have our pricing calculator that can be used to get an estimated shipping cost even before shipping your items to us. The system generates the total shipping cost and there are different shipping cost based on their transit times, hence you are required to kindly choose that which is convenient to you. Transit time starts from when the items have been shipped and not when payment is made for a shipment (the reason why its called transit time) and we have not had a reason to delay any shipment as all transit times have always been kept accordingly. For a small box sir will not be an item that weight almost 17lbs in weight, as items with small boxes are referred to as rings and a wrist watch with a case. Once again dear valued customer, we will advice you go ahead to chose any of the shipping method convenient to you as regards payment. We do wish you a happy holiday ahead. willola28: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 5:19pm On Nov 28, 2019 |
truthfulmallam Thank you and we do appreciate your honest feedback as regards our service. However, kindly know that the upgrade on the platform is to ensure customer maximum satisfaction, understanding as regards the service, stress free and affordable shipping experience. In as much as we may not be perfect, we also that customers are truly satisfied. We have our different transit time for air and Ocean which we always ensure that shipments are cleared and delivered at the stipulated time frame. We have transit time of 3-5 business days. sheggsliveth: We sincerely apologize for every inconvenience. Kindly avail us with the details of the shipment to have this complaint looked into and have it resolved immediately. We do be looking forward to a feedback from you. truthfulmallam: |
| Business › Re: If You Are Uber Partner In Lagos, Please Share Your Experience Here by shoptomydoor: 8:57am On Nov 15, 2019 |
Thank you for the referral. We will always work to serve you better. nitigriti: |
| Business › Re: How Can I Ship an item bought from a UK based seller to Nigeria by shoptomydoor: 10:03am On Nov 04, 2019 |
Thank you for the referral, we will continue to work to serve you shopping and shipping needs better. bluebay: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 9:14am On Oct 25, 2019 |
Good morning Mr Yusuf, our heartfelt apologies for every inconvenience, and we are also glad to know that your items have been received in good condition. The clearing delay caused the delay and we are working effortlessly to ensure that such delays do not occur. Once more our sincere apologies for every inconvenience. You are truly appreciated. ryusufu: 1 Like |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 1:47pm On Oct 18, 2019 |
Good day, please may we have the Location you are shipping to in Nigeria or you chat our representative on whatsapp on 08135414956 sheddyboy01: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 9:08am On Oct 18, 2019 |
Good day and once again thank you for choosing shoptomydoor as your preferred shipping service. Please do know that we have always run a transparent business and that is why all information needed on our platform is on the homepage. Once items get to the warehouse, we weight them 100% accurately and update the right dimensions, however we also have a section at the shipment side where you can always request for a reweigh if you were not comfortable with the earlier dimensions quoted. SHOPTOMYDOOR gives you the opportunity of having an estimate of your shipping cost when you use our pricing calculator on the website to get a quote, these privileges are very rare with other shipping companies. Sir if you do have an pending issue that has not been resolved, kindly provide us with the details, as your satisfaction still remains a top priority. Our sincere apologies for every inconvenience, you are truly appreciated. mercenaruss: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 5:21pm On Oct 17, 2019 |
Good day Mr Rilwan and our sincere apologies for every inconvenience. We totally understand how you feel as regards your shipment, but however we have communicated to you via a phone call and a mail, that we were experiencing a clearing delay with these batches of shipment and yours is not the only affected, one thing we are ensuring is that our representative have been working tirelessly to ensure these items are delivered soon. At SHOPTOMYDOOR[color=#006600][/color] we run a transparent business and when an issue occur that may affect service delivery, we will always that communicated to our customer. As discussed over the phone, when we do have the item we promise to expedite the delivery to your registered address. ryusufu: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 10:01am On Oct 10, 2019 |
Good day, our sincere apologies, please may we have the details of the shipment you are referring to. Thanks mercenaruss: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 10:00am On Oct 10, 2019 |
Good morning Chinomso Kalu, we sincerely apologize for every inconvenience. Kindly know that we update shipments in the warehouse according to their categories and you are aware of that. Our business is very transparent and we do not have a reason to make our customers not to have a stress free and affordable shipping experience just as we always promise and deliver. Kindly know that items are weighed accurately before they are updated in your warehouse, however if you disagree with the weight, that is why all customers have the option of having their items reweighed at the shipment side. More so, when an invoice is uploaded immediately to the shipment side, we will have it corrected. We are extremely glad as regards your patronage towards our service, we truly appreciate you, please always notify us of any pending issue we will immediately have it corrected. Your items are in transit to Nigeria, we will also be glad to have the details of the hard disk your are referring to. You are truly appreciated. mercenaruss: |
| Business › Re: Who Is Shoptomydoor - Are They Real - Will L Get My Goods - See Real Reviews by shoptomydoor: 4:27pm On Sep 30, 2019*. Modified: 4:22pm On Oct 17, 2019 |
Dear Segun, We apologize for any inconvenience this have caused you. Kindly know that shoptomydoor.com will never inconvenience any customer intentionally, we do appreciate you patronage and will work to serve you better always. As explained to you in our last discussion, this was due to an external issue beyond us, and we do take responsibility for your grievances. As said we have put in adequate measures to ensure that such issues do not occur in future. All staff are well-trained and will never deny customers access to communicate within the 16-hour live support. You can choose to call, chat or send an email. A mail and SMS has been sent to you again to clarify this. Your shipment is currently in Nigeria and undergoing customs clearing. Again, we take responsibility and would love to turn this around, we have provided you a discount on your next shipping as a token of our appreciation for your patience with us. Thank you for choosing Shoptomydoor. We appreciate your business. Please let us know via email contact@shoptomydoor.com your suggestions and feedback to make your shopping and shipping experience better. |
| Business › Re: Good Adverts By Shoptomydoor by shoptomydoor: 9:10am On Sep 23, 2019 |
Good day Carkeyng we sincerely apologize for every inconvenience you have experienced while using our service. Kindly know that we do not advertise misleading Adverts as we deliver 100% what we advertise. We understand that we may not be perfect but do know that we are constantly striving to ensure maximum customer satisfaction is 100%. We have improved the service in so many ways from the the transit time that we now have 2-4 business days for air, to our Ocean shipping that is currently now faster. Kindly know that we have some batches of shipment at the Nigerian Airport currently undergoing customs clearance. . Please do know that no representative will ever block you using our platform to get update, this is strictly against our company policy. We will be glad if you can provide us with the details of the shipment to have this looked into. We will be looking forward to hearing from you, once more our sincere apologies for every inconvenience this must have caused you, you are truly appreciated. Carkeyng: |
| Business › Re: Shoptomydoor Scammer Or Not?. by shoptomydoor: 12:24pm On Sep 19, 2019 |
Can we have your unit/orxer numner to look into this please? Thank you. ryusufu: |
| Business › Re: Shoptomydoor Scammer Or Not?. by shoptomydoor: 9:11am On Sep 16, 2019 |
Good day, We sincerely apologize for every inconvenience experienced while using our service. Customer satisfaction is our watchword and we do not joke with that. Typically we tell customers that our shipping cost is based on the weight and dimensions of your items and we have not gone beyond that when charging for shipping cost. Also we have our pricing calculator get a quote that can be used to get an estimated shipping cost, hence before shipping you have the privilege to get an estimated cost (not must companies give their customers that privilege). Also the shipping cost is based on the delivery locations too, most items are shipped from the UK and US, cleared and delivered to your doorstep in Nigeria. We will be glad if you can provide us with the details of this shipment to have this looked into. ryusufu: |
| Business › Re: What Is Your Experience With Shoptomydoor by shoptomydoor: 8:55am On Sep 16, 2019 |
Good Morning, We sincerely apologize for every inconvenience experienced while using our service. Please do know that our total aim is to ensure that our customers have a good shipping experience with us. But where we have erred, we do ensure to work on ensuring that all issues are resolved accordingly and a customer is satisfied to 100%, we will be glad if you can provide us with any details to reach you and to do a thorough checks on the issue you encountered. However, kindly know that we run a transparent business as all information needed are on the website and our terms and conditions are stated clearly too. Looking forward to your response, you are truly appreciated. ryusufu: |
