₦airaland Forum

Screen Shot

Hahahahaha...... So Funny.... the bros nearly get heart attack

Will check it out first

puffpuff:
When we were agitating for unionisation of MTN CCR at Jos Call Centre in 2012, You( Lagos CCR) labelled us rebels. When we were sacked, you said they served us right. It was our turn few years back, now is yours. Deal with it.
Had it been u cooperated with us and allow us to showdown 180 for just 48 hours, our demands would have been met and u won't find yourself in this mess today.

Tell them..... The evil they turned blind eye to, is upon them now.

@Op, This is not the first time. Read from the link below.... it has happened before.

http://warlorddynasty..com/2013/12/dividends-of-unemployment-part-2-mtn.html?m=1

iyke4cute:
MTN NG has since 2008 engaged the services of Nigerian graduates as contract staff through several vendors to render services to its (MTN NG) customers. MTN NG does this by making their contract staffs sign an independent service contract agreement stating theoretically that the contractors do not work for MTN NG or the vendors engaged by MTN NG, so they are not employed by either parties but shall render services to MTN NG as defined by these vendors. But practically, the contract staffs do not only render services to MTN NG but work for them directly.

We shall centralise this petition on the customer care representatives, (CCRs) addressed as independent service contractors (ISCs) or simply as contractors in the contract letters attached herewith. The vendors engaged by MTN NG as middle men are MTNN EMPLOYEES MULTIPURPOSE CO-OPERATIVE SOCIETY LIMITED (MEMCOS, 2009-2012), COMMUNICATION NETWORK SUPPORT SERVICES CONTACT CENTRE LIMITED (CNSSCCL, 2012-2015) and ISON BPO INTERNATIONAL LIMITED (ISON BPO, 2015 –TILL DATE).

MEMCOS as the acronym implies are group of MTN NG employees (permanent staff) who award themselves contracts to outsource Nigerian graduates in order to extort them and make them do their jobs for them for just a little pay compared to the jumbo salaries they receive from MTN NG. They carefully design these contract letters and make Nigerian graduates sign them within 24hrs without understanding the content and in the absence of a labour officer which is contradictory to the labour act of the constitution of the federal republic of Nigeria. MTN NG has its online customer care centres in Kano, Kaduna and Lagos, Nigeria.

Some of the atrocities committed on CCRs by MTN NG include but are not limited to the following;

ARBITRARY SACK OF STAFF WITHOUT ANY EVIDENCE OF WORK EXPERIENCE OR COMPENSATION/BENEFITS
SLASH OF SALARIES BY MORE THAN 50%.
WORKING UNDER UNHEALTHY CONDITIONS.
TAX EVASION AND EXTORTION OF CCRs.
UNPAID SICK LEAVES.
UNPAID AND COMPULSORY MEETINGS/HURDLES/PEPTALK (OVERTIME).
USING RESTRICTED AND DUBIOUS MEANS OF COMMUNICATION TO CCRs.
DIRECT BREACH OF CONTRACT.
ARBITRARY SACK OF STAFF WITHOUT ANY EVIDENCE OF WORK EXPERIENCE OR COMPENSATION/BENEFITS

Almost all the CCRs that have resigned or where verbally dismissed/sacked were not given any evidence to show that they have worked as CCRs in MTN NG for the specific number of years they have spent in the company.

The contract for CCRs in Kano, Kaduna and Lagos (CCRs in standard and bronze segments) was terminated by CNSSCCL on Friday, 31st of July, 2015. MTN NG replaced CNSSCCL with a new vendor, ISON BPO, which notified the CCRs that they will be relocated from all MTN Facilities to ISON BPO facilities/centres situated at Ibadan, Abeokuta and Ilorin. Tension was high and MTN assured the CCRs through restricted mails that ISON BPO will not maltreat CCRs as they did to Airtel CCRs some years ago. To instil confidence in the CCRs, MTN made ISON BPO to issue a new three (3) months contract (August 1st to October 31st, 2015) with exact terms and conditions of the previous vendor (CNSSCCL) and promised CCRs that a new contract with ISON BPO’s terms and conditions will be issued before the expiration of the 3 months contracts before the CCRs will be relocated to the above mentioned ISON BPO centres.

We waited anxiously for the new contract letters but they were not forthcoming. Exactly on the 30th of October, 2015 by 10:21 AM, a blind copied and restricted mail was sent to affected CCRs all over MTN NG online centres stating that the contracts for CCRs in Ikoyi and VGC centres in Lagos and Kano online centres have been extended by one (1) month and that CCRs in other locations in Kaduna and Lagos will be subjected to some selection criteria and ISON BPO staff relocation policies attached in the mail shall be imposed on them.

We were directed to provide written consent expressing willingness to relocate to the new ISON BPO centres and submit it to ISON BPO HR representatives on the 28th of October, 2015, which we all did. ISON BPO HR representatives engaged CCRs in series of interviews and chats and the next day, the ISON BPO HR representatives phoned/text about 80% of the CCRs that they do not meet the criteria set by ISON BPO and their services are not required any longer and that they will not be relocated to the new centres. That was when the CCRs realised that MTN had conspired with ISON BPO to dubiously and systematically sack the CCRs that have laboured for several years without any benefit/compensation whatsoever.

ISON BPO sent messages to the remaining 20% and told them to come over and collect their contract letters. On the 2nd of November, 2015, about 50% of the 20% that fulfilled the criteria were told that ISON BPO would not want to work with them and therefore will not be relocated, thereby sacking these CCRs with NO reasons provided by ISON BPO and without prior notice as stipulated in our contract. We were told to handover our MTN ID cards and work tools and to forcibly resign our appointments in order to keep our MTN NG staff lines.

All CCRS sacked/dismissed did not receive any benefits or entitlements whatsoever. It is just like we have laboured for MTN NG all these years in vain without any benefit or evidence to show for our years of experience and service.

SLASH OF SALARIES BY MORE THAN 50%

The few CCRs that were selected were handed an ISON BPO employment letter instead of a new contract letter without a prior knowledge to the CCRs and in contradiction with clause 2 (a and b) and 7 (a, b and c) of the revised contract issued by CNSSCCL in 2012. In addition, their basic salary is exploitatively eighteen thousand five hundred naira (N18, 500), with a gross of less than 50% of their previous salaries. Throughout the relocation process to Ilorin, they were not paid a dime and were transferred to the CNSSCCL centre in Ilorin and are subjected to an inhumane work schedule which includes 9 hours day shifts and 12 hours night shifts.

WORKING UNDER UNHEALTHY CONDITIONS

Several times, we have been made to work in offices that were fumigated less than 12 hours prior to work shifts or even during work hours mostly during the night shifts. In fact there were cases of vomiting, eye/skin irritations and choking by some CCRs, and if any CCR refused to work in such unhealthy conditions, such CCR will forfeit the pay for that shift.

Night shifts were imposed on women till date which contradicts the labour act and even nursing mothers worked night shift, until recently when the super hectic nursing mothers schedule was introduced which involves a 9 hours daily shift five (5) times weekly without a night shift.

Several CCRs over the years have complained of severe headaches and migraines, impaired vision, ear problems and even different forms of cancer. The Physicians and neurologists we visit during illnesses have ascribed these health issues to the unhealthy and haphazard work shifts, constant use of substandard/faulty headsets and prolong starring at computer screens. The company has never provided any assistance whatsoever for health benefits but rather make compulsory deductions from CCRs salaries for Total Health Trust (THT) health insurance scheme.

TAX EVASION AND EXTORTION OF CCRs

5% withholding tax is being deducted from CCRs salaries every month and no evidence of remittance to the appropriate tax authorities has been given. Sometime around 2012, CCRs agitated for issuance of tax remittance receipts from the companies, CNSSCCL issued fraudulent tax receipts to less than 10% of the CCRs and after scrutinizing the receipts, we noticed the following;

Tax payment receipts for August 2012 were dated December 06, 2012.

Tax payment receipts for October 2013 were also dated December 20, 2012.

Receipts for tax deductions given to CCRs in Kano, Kaduna and Lagos were issued by the Lagos state tax office only.

UNPAID SICK LEAVES

Any CCR that fail to report to duty due to ill health/sickness is denied payment for that shift even if he/she provides a genuine medical report, or got sick while on duty will not be paid for the remaining hours he was unable to complete for that shift. These policies deployed by MTN NG and its vendor(s) directly contradict the provisions under the Labour act of the Nigerian constitution. They usually tag it “Sick Unpaid” on our monthly schedules application called TELEOPTI solely operated by MTN NG work force department. Recently it was reviewed by ISON BPO that each CCR is entitled to one (1) day paid sick leave in every six (6) months.

UNPAID AND COMPULSORY MEETINGS/HURDLES (OVERTIME)

We have been made to work overtime over the years without payment. These out of work hour’s engagements (overtime) were tagged Quality and product updates meetings, Hurdle sessions, coaching sessions, pep talks etc. These engagements are anchored by the shift leads and made compulsory at least once weekly, and it is being done either before the start of schedules or after closing hours. We are being denied the freedom to leave the office premises even after our worked shifts until after these meetings are over.

We are being made to work during national public holidays and during election periods without overtime payments, even till date.

USING RESTRICTED AND DUBIOUS MEANS OF COMMUNICATION TO CCRs

To cover their tracks, MTN NG and ISON BPO have deployed a new means of communication to the CCRs, by sending restricted e-mails. These are mails with seriously implicating contents but will not avail the recipients (CCRs) the opportunity to copy, print, export, screen dump or forward the mail contents in any way. They also engage in blind copying so as to hide the recipients of such mails. These dubious acts confirm that the recipients are the decision makers in MTN NG (Senior MTN NG employees).

DIRECT BREACH OF CONTRACT

Several changes have been made to the terms and conditions of the contract at the discretion of MTN/Vendors without prior notice to the CCRs. These changes were effected in terms of salary review, tax payment, scope of service etc. The vendors simply refer to MTN NG as its client without mentioning MTN NG in the contract letters. They paid the CCRs on hourly rate as stated in the contracts and later reviewed the salaries to a fixed amount and extended the work/shift durations, thereby short-changing the CCRs. They also randomly deduct any amount they like when absent for some shifts whether day/night schedules. They refuse to give a detailed breakdown of our salaries as required by the law.


@
Sir, by the virtue of the office you occupy as the Chairman, Senate committee on ethics, privileges and public petitions, we solicit the indulgence and support of your committee and that of the National assembly as a whole in order to ensure that justice and fairness is served.

PRAYERS/REQUESTS

We request immediate re-instatement of all illegally sacked CCRs and for such CCRs to be adequately compensated for breach of contract.

We request immediate issuance of certificate of service for the number of years we have worked as CCRs for MTN NG.

We request compensation for compelling CCRs to work on National public holidays without overtime or any form of incentive.

We seek compensation for unpaid sick leaves backed up with medical report from approved medical centres.

We request to be issued tax receipts for the monthly deductions from our salaries from the date of engagement to the date of illegal dismissal.

We want thorough and in-depth investigations into the monthly tax remittances made by MTN/MTN Vendors on behalf of the CCRs by appropriate government agencies.

Lastly, we request a full review of the scope of service, terms and conditions and work conditions of contract jobs, not only in MTN NG/telecommunications sector, but in all economic sectors in Nigeria.

Kindly find attached documents to support our request.

Thank you.

Yours faithfully,

Victimized MTN CCRS

@Op, This is not the first time . read from the link below.... it has happened before
http://warlorddynasty..com/2013/12/dividends-of-unemployment-part-2-mtn.html?m=1

LMFashions:
Full report

Are you for real? Yet to watch the video though but if what you just said is true...........................

The Police Service Commission has vowed to prosecute any Police personnel found culpable in the abduction of Ese Oruru.
The Commission made the declaration in a statement on Thursday while reacting to the abduction saga of 14-year-old Ese who was said to have been abducted and forced into marriage in Kano State, northwest Nigeria.
“The Commission is waiting on the ongoing investigation of some Police officers on the directive of the Inspector General of Police (IGP), Mr Solomon Arase, and will ensure that any Police officer who is found to have compromised himself either by omission or commission in the saga will be flushed out,” the statement read.
The Commission also commended the Inspector General of Police for his swift action in rescuing the teenager and ensuring that she was immediately reunited with her family.
It added that it would work with the IGP to see that Nigerians, including the likes of Ese were guaranteed their freedom to life.
“The Police Service Commission is constitutionally mandated to exercise disciplinary action against members of the Police among other responsibilities and has the right to dismiss any officer found culpable in the ongoing abduction saga” it maintained.
The ordeal of Ese started on August 12, 2015 in Yenagoa of Bayelsa State, when Yinusa a known customer of Ese’s mother, Mrs Rose Oruru, took her away from Bayelsa to Kanoon the purported excuse that she had converted to Islam.
Yunusa was a Keke [tricycle] rider in Yenogoa, who sold all his belongings before he eloped with the girl.
Ese’s parents have travelled to Kano State on several occasions in the past six months with officers of the Nigeria Police Force to secure her release without positive result.
She had been released to the Nigeria Police Force subsequent to the directive of IGP Arase that Ese be reunited with her family.
Ese subsequently arrived Bayelsa State from Abuja,in company of her mother, Mrs Rose Oruru, and some Police officers on Wednesday.
Confirming the arrest of the alleged abductor of the teenager, Yunusa Dahiru, an Assistant Inspector General of Police, Shaibu Lawan, said that Yunusa would be prosecuted for taking away a minor from her parents.



http://www.channelstv.com/2016/03/03/police-service-commission-to-sanction-officers-culpable-in-eses-abduction/

Read all. so interesting. Thanks

Tracy Ifeachor

A British television and theatre actress best known for playing in the ‘Doctor Who Christmas special, The End of Time’, and TV series ‘Crossbones’. She also stars as Aya in The Originals. She’s hot!!!

https://en.m.wikipedia.org/wiki/Tracy_Ifeachor

akocce:
she actually did d sim swap... and I told her I had subscription on it beforehand

Hmmm. If that's the case, you got no blame.

Yewandequeen:
How will she be able to when the op didn't even allow her do her work nko #just saying

The agent didn't trouble shoot properly... A simple check on the line will show when the plan was done..... with that the agent can ask possible questions that will reveal the sim swap...... but the Op has some blame too

@Op
On Airtel Network, BB subscriptions don't cross over after a sim swap because the serial number of the old and new sim are not the same. What the Airtel staff was meant to do was just a simple BB swap. that is to swap the bb plan from the o old sim to new sim.

But the question is. Did you explain to her that you did a sim swap?

Wow. Soooo Wow

khattab008:
Am having problems downloading from the store through wifi can i use mobile data instead?
And whats does the sign that looks like o in the screen shot means its always poping up, am new to window phone.
Thanks

Yes you can download files that are below 100MB with mobile data

The sign is for location. it means your phone location setting is on and the phone is currently accessing your location.

Divorce to cross border? That's wicked nah

grafikii:
After 3day tracking MBC on 7w i only got the following channels
Aoula Inter
2M National
Arryadia
Assadissa and co.

Still no green on mbc or al jazeera. i got ab3 easily. I have tweeked my lmb in every way posible.

Pls house help me out, what am i doing wrong

Got same result as you at Onitsha last week with 90cm dish. Seems South East needs above 90cm to track it.

bobo65:
Had a fall from a bike today
D screen don crack Tho its still pressing sha
I'm In abuja

No wonder you're selling a Lumia 920 for 20k

How are you certain the money won't end up in some persons pocket?

Charmin1:
Tower prep!

I remember that season. Use to enjoy it

Dominion has been cancelled. No season three.

wx9Z:
Which Homeland ? The one about the terrorist?

Yes. Season 5 Episode 3 will be airing tonight

And Homeland is not worthy of mention?

V- We are of peace... Always. A series on Alien invasion. cancelled after 2 seasons. Still dey pain me.

The Messengers - A 2015 series on apocalypse cancelled after Episode one. But was allowed to air the complete season one. Tell me why a series will be cancelled after one episode.... imagine that.

kevweMykl:
God bless you. I've been looking for the song. I tried to learn it on EWTN but i keep forgeting. With this download, I can listen and learn it anytime and anywhere. Thanks

You're most welcome

This is called Operation Intimidation

What were you guys expecting? That you will win a war via online complains ?

The company is eliminating their threats and you guys not any team lead are the spies

CCRs are the ones back Stabbing each other

Balley:
Guys plz wat data package are u using on ur Lumia phone? Affordable one plz. Thanks

Using Airtel 1GB Data @ 1k naira for 30 days. It's an Android bundle. So T&C apply

mayorjosh:
Please this is not a blogging story


(due to the nature of his work; an mtn customer care attendant)
I can feel his pain apart from that,he has actually invested a lot in her(the biggest one is that he got her a ride).



What should he do?


THIS AINT A BLOG STORY ooo.tz real

Your Brother working as a Customer care attendant in MTN bought a car for a girl...... Tell me another lie.

abiolaj:
That will b nice. we av been shortchanged. if not y will two Indian companies(CNSSL and ISON) b managing us in Mayfair gardens. This is d reason y union is not allowed so they can do anything. it is very strange for a company to bring policemen to threaten their own staff. Mtn should b wise enough to do the right thing or else their reputation will continue to b dragged in d mud.
I was happy to receive termination letter from CNSSL but it saddened me to receive same employment letter for d next 3 months.

No. 1- CNSSL is not an Indian company
No. 2- Why union wasnt allowed was because of what staff union did to them in Jos Call Centre.

You guys dont have actions only talk. una no dey tire to complain?

Fight your fight or accept defeat simply