and i was hoping aero was going to compensate me my money for that their strike early dis year. FG are dumb, i cant bliv dis rules were not there all dis while. so my money have enter missed call. i fill so depress now.just kissed N39,000 bye bye.annoying part they are saying august instead of them to start from dis recent one aero did to us.do you know how much they would have make in that 3weeks strike? Who own aero sef, is it Indians or Afghanistans.

Etihad delayed my flight from abu dhabi yesterday due to a technical fault with the plane we ought to board. We had to wait for a plane coming from india or pakistan which then brought us to lagos. In such situation, should the airline fly with a bad plane? This rule is good but not in all situations.

jammyng: Etihad delayed my flight from abu dhabi yesterday due to a technical fault with the plane we ought to board. We had to wait for a plane coming from india or pakistan which then brought us to lagos. In such situation, should the airline fly with a bad plane? This rule is good but not in all situations.

When you pay for a ticket, you are paying for a service, in other words, you bestow your trust in the ability of an entity to provide a particular service, and this is done at a cost.

If for any reason , the entity fails to deliver, they are automatically responsible and automatically become liable for making amends to fix the mistake which in the case of an airline carrier could be some form of compensation or ticket cost refund.

In response to the last post, any inability of an air plane carrier to deliver a service that you have trusted them to deliver at a price automatically makes them liable for making amends.

There are reasons that customer rights exist ; in order to prevent big faceless organisations/ parastatals from taking advantage of customers

king arizona: In the implemented passenger bill of right, the NCAA should also add fine that should be paid by passengers that misses their flight!! That's all!!!

Olodo!! .. There is already a penalty for missing your flight. Its called no show fee!!!

googlepikin: and i was hoping aero was going to compensate me my money for that their strike early dis year. FG are dumb, i cant bliv dis rules were not there all dis while. so my money have enter missed call. i fill so depress now.just kissed N39,000 bye bye.annoying part they are saying august instead of them to start from dis recent one aero did to us.do you know how much they would have make in that 3weeks strike? Who own aero sef, is it Indians or Afghanistans.

You can request for a refund / rescheduling of flight. You won't loose ur 39K.

It was a great initiative by Nigerian Civil Aviation Authority, and I would also like to add that any air passenger travelling from Nigeria to any European country with European regulated airline OR any passengers who are travelling from Europe to Nigeria with any airline is eligible to claim compensation from airlines if their flight gets delayed by more than 3 hours.

According to EC Regulation 261, if your flight delays by more than 3 hours; cancelled before prior notification of 14 days or if you were denied boarding due to overbooking then you are eligible to claim compensation up to 600€. You can refer flight delay compensation guide:https://www.claimflights.co.uk/flight-delay-compensation to know about your air passenger rights in more detail.