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MTN Customer Care Thread - Phones (96) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 7:58pm On Mar 04, 2015
Krest3d:


Hello. I subscribed for the Goodybag bundle of 1000 Naira and my subscription expires in April. I've used up my airtime, how can I cancel it and subscribe to the bundle of 750? I initially sent 'Cancel' to 131 and got an acknowledegment sms, but the plan has not been cancelled and I'd like to switch to that of 750.

Also, calling 180 does not present an option for me to speak to an agent.

Hello Krest3d, so sorry for inconvenience. Kindly send your mobile number via PM assistance. Regards
Re: MTN Customer Care Thread by JideSM: 9:25pm On Mar 04, 2015
mex551:
Please I need your assistance, how can I speak to one of your customers care agent. 181 does not allow me do that

Hello mex551 , you can share your enquiry/issue here on the thread. you can also visit www.facebook.com/MTNLoaded or www.twitter.com/MTN180 or www.mtnonline.com/livechat to share your enquiry/issue. Regards

1 Like

Re: MTN Customer Care Thread by almustaphaa(m): 11:29am On Mar 05, 2015
yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!![b]yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!!
Re: MTN Customer Care Thread by Vicben(m): 12:06am On Mar 06, 2015
What's happening with MTN zone tarrif plan, has MTN stopped it? ever since morning my call tarrif Has been on 40k till now.
Re: MTN Customer Care Thread by forke(m): 10:43pm On Mar 06, 2015
Please help me stop mtnplay dey av been collecting my credit anytime i recharge ever since dey started sending me dat text, here is my num 08147702150
Re: MTN Customer Care Thread by profdotcom: 11:20am On Mar 07, 2015
Am tired of this mtn daily quick facebook. five naira is
been deducted everyday .
Pls help me deactivate it am tired of it my number is 07034406080
Re: MTN Customer Care Thread by Buqqui: 11:39am On Mar 07, 2015
"Yello! Your subscription service Facebook Daily has been renewed. You have been charged N5.00 for 1 Day. To use the service dial *510#."

HOW DO I DISSABLE THE SERVICE AND STOP THE DEDUCTION? I KEEP GETTING THIS MESSAGE ALMOST EVRRYDAY.
"
Re: MTN Customer Care Thread by Srallens(m): 12:05pm On Mar 07, 2015
JideSM:


Hi Godwin978 , there is no active active MTN Quick Facebook service on the mobile number you provided. Regards
. I'll need to b deactivated of d quick Facebook #5 daily deduction pls.................... Help. 07063814094
Re: MTN Customer Care Thread by JideSM: 5:59pm On Mar 08, 2015
Vicben:
What's happening with MTN zone tarrif plan, has MTN stopped it? ever since morning my call tarrif Has been on 40k till now.

Hello Vicben, the MTN Zone issue is receiving attention. You can also send your mobile number via PM for checks. Please bear with us. Regards

1 Like

Re: MTN Customer Care Thread by JideSM: 6:05pm On Mar 08, 2015
forke:
Please help me stop mtnplay dey av been collecting my credit anytime i recharge ever since dey started sending me dat text, here is my num 08147702150

Hello forke, the MTN play service has been deactivated as requested. Regards.

1 Like

Re: MTN Customer Care Thread by JideSM: 6:09pm On Mar 08, 2015
profdotcom:
Am tired of this mtn daily quick facebook. five naira is
been deducted everyday .
Pls help me deactivate it am tired of it my number is 07034406080


Hello profdotcom, the service has been deactivated as requested. Regards

1 Like

Re: MTN Customer Care Thread by JideSM: 6:11pm On Mar 08, 2015
Buqqui:
"Yello! Your subscription service Facebook Daily has been renewed. You have been charged N5.00 for 1 Day. To use the service dial *510#."

HOW DO I DISSABLE THE SERVICE AND STOP THE DEDUCTION? I KEEP GETTING THIS MESSAGE ALMOST EVRRYDAY.
"

Hello Buqqui, sorry for the inconvenience. Kindly send your mobile number via PM for assistance. Regards
Re: MTN Customer Care Thread by JideSM: 6:13pm On Mar 08, 2015
Srallens:
. I'll need to b deactivated of d quick Facebook #5 daily deduction pls.................... Help. 07063814094

Hello Srallens, the service has been deactivated as requested. Regards
Re: MTN Customer Care Thread by Srallens(m): 10:14pm On Mar 08, 2015
JideSM:


Hello Srallens, the service has been deactivated as requested. Regards
. Tanx. I appreciate it
Re: MTN Customer Care Thread by Buqqui: 9:03am On Mar 09, 2015
JideSM:


Hello Buqqui, sorry for the inconvenience. Kindly send your mobile number via PM for assistance. Regards


07034241053
Re: MTN Customer Care Thread by Nobody: 10:00pm On Mar 09, 2015
i recharged an amount of #100 n i got extra #100 but i cant check d bonus bal n importantly i dnt know when its going to expire....
Re: MTN Customer Care Thread by Nobody: 10:07pm On Mar 09, 2015
JideSM:


Hello Srallens, the service has been deactivated as requested. Regards
i recharged an amount of #100 n i got extra # 100 but i cant check d bonus bal n importantly i dnt know when its going to expire....
Re: MTN Customer Care Thread by Vicben(m): 1:15am On Mar 10, 2015
JideSM:


Hello Vicben, the MTN Zone issue is receiving attention. You can also send your mobile number via PM for checks. Please bear with us. Regards
Thanks, it's been resolved and it's working normal now
Re: MTN Customer Care Thread by Gelco(f): 1:35am On Mar 10, 2015
Hi, please
is there a way to block my stolen phone's IMEI number?
Re: MTN Customer Care Thread by SIRcumalot: 2:13am On Mar 11, 2015
Is there a way I can know all the recent action performed on my mtn number,I mean last amount recharged my balance is lower than expected.
08123513699
Re: MTN Customer Care Thread by Idrismusty97(m): 10:26am On Mar 11, 2015
Hi JideSM and co. I need to be deactivated of whatever service that is deducting my N50. I don't even know How, When or What i subscribed for. Thanks
Re: MTN Customer Care Thread by Nobody: 5:47pm On Mar 11, 2015
Hi, i always recieve a notification text message in my mtn line whenever i finish making a call or anytime i'm browsin the internet with my airtime, its very annoying and comsumes my battery unneccesary. Please how can deactivate it. (i use nokia x2) ...quote me.
Re: MTN Customer Care Thread by JideSM: 5:17am On Mar 12, 2015
Buqqui:



07034241053

Hello Buqqui, the service has been deactivated as requested. Regards
Re: MTN Customer Care Thread by JideSM: 5:24am On Mar 12, 2015
Smartestelvis:
i recharged an amount of #100 n i got extra #100 but i cant check d bonus bal n importantly i dnt know when its going to expire....

Hello Smartestelvis, so sorry for the inconvenience. Did you recharge using *885* or *888*? Regards
Re: MTN Customer Care Thread by JideSM: 5:27am On Mar 12, 2015
Gelco:
Hi, please
is there a way to block my stolen phone's IMEI number?

Hello Gelco, so sorry about your lost phone. We can assist to block the lost line and not the phone's IMEI number. Regards
Re: MTN Customer Care Thread by JideSM: 5:32am On Mar 12, 2015
SIRcumalot:
Is there a way I can know all the recent action performed on my mtn number,I mean last amount recharged my balance is lower than expected.
08123513699

Hello SIRcumalot, you can log on to MTN Web Self Service portal on our website or MTN Self care application with your MTN Security number to view your recent transaction. Regards
Re: MTN Customer Care Thread by JideSM: 5:36am On Mar 12, 2015
Idrismusty97:
Hi JideSM and co. I need to be deactivated of whatever service that is deducting my N50. I don't even know How, When or What i subscribed for. Thanks

Hello Idrismusty97, apologies for the inconvenience. Kindly send your mobile number via PM for assistance. Regards
Re: MTN Customer Care Thread by JideSM: 5:38am On Mar 12, 2015
youngdude1:
Hi, i always recieve a notification text message in my mtn line whenever i finish making a call or anytime i'm browsin the internet with my airtime, its very annoying and comsumes my battery unneccesary. Please how can deactivate it. (i use nokia x2) ...quote me.

Hello youngdude1, sorry for the inconvenience. Kindly send EOCN OFF to 131 to stop receiving notifications. Regards
Re: MTN Customer Care Thread by Nobody: 9:01am On Mar 12, 2015
JideSM:


Hello youngdude1, sorry for the inconvenience. Kindly send EOCN OFF to 131 to stop receiving notifications. Regards
thank you.
Re: MTN Customer Care Thread by ziccoit: 5:21pm On Mar 12, 2015
I use MTN Hynet. The going has been good at the beginning abate some itches here and there that usually get resolved under 48hrs maximum. But, I'm really pissed off now. I haven't been able to use the service for the past 12 days now. The signal will go up and down in oscillatory motion and couldn't open a page. That started 2days after my current subscription. I called 216 CC service number but didn't get through. I've sent 2 mails to mtnbusiness and nobody has replied them. Is this how to run a business? Those in your Osogbo MTN offices too could not help. My N4,000 is going down the drain for no cause of mine.

What am I going to do PLS ?

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