chikejude:
It is totally wrong for the bank to do a cover up. The customer care representative of the bank should have apologize to her online and reinstate their service commitment to the public instead of this rubbish counter tread. The CSM do not handle BVN and why would the op want the guy sacked. Am eye witness also confirmed the op's story.
I don't like the idea of calling her names just to rubbish her story. CHANGE

donglazy:

I am quoting u so as to expose ur stupidity

NoRetreat:
Another eyewitness on the front page saw ever. All liars go to hell biblically. In Islam, you'd be hung by your tongue with the fires of hell burning you. I hope you know that.
ASSUMING YOU ARE RIGHT AND YOU GOT THE GUY FIRED, WOULD IT BE A BLESSING OR CURSE TO YOU AS A PRACTIZING MOSLEM.

Bdemmy:


But this is not right!
How can?
It's possible that Eden and the OP might have added a lie or two just to make their stories convincing.
We however should not be disillusioned by the statement that customer is always right.
I've seen a situation where a customer slapped a customer service officer of a telecom coy because she refused his advances.
A customer also took a phone and started snapping the pictures of a teller in a bank in order to report him in the media
In these cases, the customers were arrested for nuisance and security reasons respectively. There's a limit to customers right when it's not reasonable.

I blame the EcoBank staff for not apologising and hen escalating to his superior for 'matured' handling of the situation.

I also blame Eden for not calmly reporting him to his superior and possibly head office if they both are not remorse.

Forgiveness and tolerance should not be far from our heart during fasting and every other time.

Please note that I'm not affirming that any of the stories is false or not. I wasn't there. I can only give my own opinion.

Cheers.

bettercreature:
I vowed not to curse people online and that's why i always write shut up, if not because of that I would have sent Donglazy to Mordor to spend few days with saruman

donglazy:

Now we are not talking about the bank as a whole but the individual personality...because the first orange in the basket is sour doesn't make the remaining 12soured too

HungerBAD:


Not true. Went true the OP'S profile and earlier write ups,and dude has no connection to the Bank.

xtervaganza:
then you're an oloshi creature

donglazy:

That is what u should have said but u generalised it.

ideykwum:
You are not well schooled on management systems! The weakest link defines the system!!!

oluwaahmed:


Babe srzly am highly dissapointed in u. It's obvious u hav sme kind of personal beef wit d csm Dats y u went 2 d extent of tarnishin his name on social media & dat of d. Bank. Do u knw u mite av cost dis guy his job? U called d head office y dint u leave it @ dat? Y did u hav 2 tell d whole world abt it. R u nt a Muslim? Does Allah nt tell us 2 forgive our transgressors? It's rily not fair, but bein an ex-banker oof GTB I can tell u u've rily put dt guys job in danger. May Allah reward u wit d same hand u use on odas. May he use d same standard u use 4 oda pple. U jst wicked OP. Do u knw d pressure dis guys face on a daily? Dnt u hav work dat u'll be goin 2 d bank evry 30 mins for pin? Yes bankers can be annoyin but u shdnt run 2 social media 2 tarnish d guys image & dt of d bank. Familiarity brings contempt. Ova familiarity made u do dis. Pls 4 evry oda person out der. If u hav an issue wit a banker Pls report do deir HO deir numbers R dis played evrywer. DNT LIE ON SOCIAL MEDIA. It's only in 9ja wer bankers R treated like shit because of cstmrs. Ova here in d US u can't work in2 wells Fargo and start shoutin, u'll will be escorted outa d premises. Babe u rily messed up.

ideykwum:
You argue blindly, and for argument sake! JEEZ!

ideykwum:
I'm embarrassed that you claim to live in the US, and yet you made the statement below!!! Oluwa mi!!! How on earth coulld you allow camaraderie make you denigrate this young lady?

Listen here, if you work in the kitchen, you can't complain about the heat! If you can't stand the heat, leave the kitchen!!! Period! Nigeria is known generally for poor customer service from the gbole and fish seller to the heights of service delivery! When can we start changing? We don't change because of people like you!!

I don't care if all parts of her story are true, but the bank is duty bound to treat every customer with the best of professionalism despite any form of aggravation! The guy had no reason not apologising because he should have known that in the final analysis, it's not personal! He is an agent of the bank, and must act in all intents and pursues to propagate the ideals and interests of the bank, willy nilly!!

Can we step above mediocrity?? Your poo about bankers being denigrated is symptomatic of the average Nigerian ego that doesn't understand humility! Most Nigerian bankers have a high sense of self worth, and rather put down customers with their demeanour! The entitlement mentality that people supposedly in authority show in Nigeria is mind boggling!!!

Yeah, the lady too showed ego and may have overreacted, but that is not the point! Haven't you heard of homogeneous customer service? Every good company would want to have the same experience for all their branches! Any chink in the armour is not desirable!

Appeal to sentiments should stop! If the guy was more concerned about his job, he should have handled the matter with decorum! I'd fire him if I was his boss, and I expect the bank to do the needful and fire the proud oaf who even ignored an entreaty from his head office!!

SAY NO TO SENTIMENTS AND LOW BENCHMARKS! THAT'S ONE OF THE WAYS WE CAN GALVANISE CHANGE IN ALL SECTORS OF THE ECONOMY!!
From my little yrs of experience in bankin, I can tell u dat most pple dt cme online 2 castigate a banker wer probably d ones @ faultt. Cstmrs jump d que very well even wen u xplain 2 dem dey start shoutin because dey bliv once dey shout dey will be listed 2. Der was even a time wen sme cstmrs beat up a fellow cstmrs because he dint join d que, den insisted on bein served, wen he wasn't listed 2, he went an unplugged d computer systems in customer service. Ur mindset abt "most bankers" bein proud beclouds ur judgement.
Dis issue even seems like a personal matter. Ngrn cstmrs expect bankers 2 behave like deir pastors & perform miracles. U go 2 use anoda banks Atm, ur Atm gets trapped; u see d sign dat oda bank cards will be perforated & sent 2 ur bank accordin 2 cbn's rule, u'll still go into d bank 2 shout xpctin dem 2 giv u. D one dat givs u, u will go & report 2 efcc dat as @ d time ur card got card fraudulent trf wer made. U go 2 Atm 2 withdraw, it doesn't pay u, but debits u, u already knw dt in 24 hrs it will be reversed, u still go d bank 2 shout, dat dey shd giv u ur money now.
Oga I rest my case Abeg! Ders no convincin u. Abeg wetin u tuk na true. No vex

uote author=oluwaahmed post=35195249]

Babe srzly am highly dissapointed in u. It's obvious u hav sme kind of personal beef wit d csm Dats y u went 2 d extent of tarnishin his name on social media & dat of d. Bank. Do u knw u mite av cost dis guy his job? U called d head office y dint u leave it @ dat? Y did u hav 2 tell d whole world abt it. R u nt a Muslim? Does Allah nt tell us 2 forgive our transgressors? It's rily not fair, but bein an ex-banker oof GTB I can tell u u've rily put dt guys job in danger. May Allah reward u wit d same hand u use on odas. May he use d same standard u use 4 oda pple. U jst wicked OP. Do u knw d pressure dis guys face on a daily? Dnt u hav work dat u'll be goin 2 d bank evry 30 mins for pin? Yes bankers can be annoyin but u shdnt run 2 social media 2 tarnish d guys image & dt of d bank. Familiarity brings contempt. Ova familiarity made u do dis. Pls 4 evry oda person out der. If u hav an issue wit a banker Pls report do deir HO deir numbers R dis played evrywer. DNT LIE ON SOCIAL MEDIA. It's only in 9ja wer bankers R treated like shit because of cstmrs. Ova here in d US u can't work in2 wells Fargo and start shoutin, u'll will be escorted outa d premises. Babe u rily messed up.

fruityjojo:

You must me bipolar in a stupid sort of way! Either you don't have anything to achieve with your life or this is just your way of trying to look relevant. I don't get y u have to quote everybody just to discredit the Eden lady at this time of the day!
You can't tell people what to think ok! Simply state ur view. Pls do get something to do with your life cos this is pathetic

Eden1747:
This is totally a lie. If indeed you were at the bank, what was I putting on?, what did Mr Soetan who was in the cubicle with him say to calm me down?, you're most probably an ecobank staff but I seriously doubt that you're in badagry. Another eyewitness on the front page saw everything. I'm well known at ECOBANK badagry, it used to be my working account when they were Oceanic, so why would I walk in with an attitude? There was no queue. The office assistant took some files to him and scurried away. I was coming from jumat service and someone in the cubicle was asking which mosque I worshipped at. He wasn't attending to anyone. Do you think I enjoy telling the world that someone called me a goat? And since you claim you were there for your BVN, the CSM's cubicle is not where customers were for verification. All liars go to hell biblically. In Islam, you'd be hung by your tongue with the fires of hell burning you. I hope you know that.

ideykwum:
That doesn't mean he has no connection, directly or indirectly with the bank! Go through my profile...You won't be able to place me!

donglazy:

What i would advise u to do is read brighter grammar and mastering English often

donglazy:

Thats why i said read Edens post again..u really lack understanding..

donglazy:

Lmao see whos talking..dumb as.s..

ideykwum:
Is this dull tool kidding me? "Mastering English often"? Wonders shall never cease! Olodo!

You're certainly not the sharpest knife in the drawer!

donglazy:

i have gone through ur profile and i found out that u are a jobless fool

ideykwum:
My guy! One way to improve is to take criticism, and not try to flail at responses because you got caught napping! Wake up and smell the coffee, and use that thing called a brain!

Eden1747:
This is totally a lie. If indeed you were at the bank, what was I putting on?, what did Mr Soetan who was in the cubicle with him say to calm me down?, you're most probably an ecobank staff but I seriously doubt that you're in badagry. Another eyewitness on the front page saw everything. I'm well known at ECOBANK badagry, it used to be my working account when they were Oceanic, so why would I walk in with an attitude? There was no queue. The office assistant took some files to him and scurried away. I was coming from jumat service and someone in the cubicle was asking which mosque I worshipped at. He wasn't attending to anyone. Do you think I enjoy telling the world that someone called me a goat? And since you claim you were there for your BVN, the CSM's cubicle is not where customers were for verification. All liars go to hell biblically. In Islam, you'd be hung by your tongue with the fires of hell burning you. I hope you know that.

ideykwum:
You argue blindly, and for argument sake! JEEZ!

donglazy:

Not from someone as dumb as u are....ur supposed points are pointless..making see u as being stupid cos u dont wanna accept ur flaws

ideykwum:
I won't counter an ignoramus! Nor would I attempt to prove to you that I can possibly be your employer! What is relevant is that if people like you are a sample space of what Nigerian youths have to offer, then we have a problem beyond imagination!

fruityjojo:

Stop wasting precious moments of your life arguing with someone who is completely dumb! He can't even write legibly.
Silence is the best answer given to a fool. The more u argue with him, the more he is dragging you to his point of stupid¡ty.