I bought my phone December last year. I later learnt that it had a host of problems even though it was brand new.(tear carton) Whenever I screenshot, it won't save. I have deleted lots of stuff, still the same problem. And I cant move my files to my memory card or even create any folder there. moreover, I cant move my installed apps from internal storage to my m card. I seriously need help guys. Any kind of advice will do.

Why do you buy tecno spark, don't you know it will definitely spark. Oruko lon ro.

Do a hard reset and restore your phone to its factory level settings.

On the other hand, the physical/hardware damages could be fixed by replacing the broken parts.

Factory reset should help out.

Ensure you back up your files first.

Pls how do we screen grab??

Pls how do we screen grab?? With the tecno spark??

Go to micro intelligence in settings...U will see an option with three finger screenshot blah blah blah...Just turn it on and you are good to go

Backup and factory reset your device.