Got Scammed On Carbon? OYO! See The Email They Sent Me!

Dear Nairalanders,

I write this thread with so much annoyance and frustration! I have been using carbon (formerly known as paylater) for a while now and I have always trusted this Fin tech.

But Yesterday, this fintech broke and destroyed all the hopes I have with them and I advise people who use this platform to be wary and port if they can because even if you get scammed of your funds they will claim to investigate but they will do nothing. No only that the email they'll send you is the most callous, tone deaf email you will ever see! No apologies, no consolation. It's like though you're not their customer.

Now, this thread is not for you to come here and tell me why I was silly enough to make a mistake but I'm here to talk about the response gotten from Carbon itself.

First the story starts with a tweet, I made two tweets complaining of the fact that I couldn't do anything on my bank app, find pictures attached with their response. Now, I saw one tweet response which was the first and not even the second that had the picture attached.


As soon as I got this response I got a message almost immediately from an account which seemed like it was carbon. Now, first of all I really needed my account to work again as I need the funds in that account. I was just chatting and the convo seemed nothing out of the ordinary, as you can see. The problem came when I was asked for my BVN and then I started getting debit alert. I was confused. That's when I realized I was chatting with a duplicate. Screenshot attached. Please look at the account, the names are extremely similar. You would have to take a closer look to realise that it's not the same with the original.

I have accepted I have made a mistake and I decided to respond to the old tweet and the response was that's why we...you can see it in the screenshot. That's when I then saw their response to the second tweet talking about they don't do this and that. I did a reset on my account while also sending a mail. I also blocked my GT card which was connected to the account

After this, I had to call mtn to see if there is anything that can be done about the situation considering that it was airtime that was used to collect money from my account. I was told that they can't block the number or do anything. That I have to contact the bank as they can be the one to rectify and they can then take action.

Now, I have sent a mail to them and I got an automatic response giving me a ticket ID. I wasn't satisfied with this, I went to their Facebook page as well to let them know that I have been scammed and I have sent a mail. They gave me assurance just like their twitter that they are working on it.


I decided to take some time off and wait for some sort of reasonable response. Close to some hours have gone and I sent a tweet saying I'm yet to hear from them. No response from carbon. Then they called me around 2pm. What shocked me was that I tried earlier to call but was told I can't call but they were calling me? They asked me some questions about my account, the twitter handle and all. Then they said they will get back to me. This is hours after the incident had happened.

Just for me to get this mail some hours afterwards that my account as been locked and I should report to relevant authorities. Now how is this a reasonable response? Why keep me waiting thinking something was going to be done about it? Even the normal banks we know, usually have a way they do these kind of things when fraud occurs. The callousness of their responses has got me in shock. This means that if other people have something like this happen to them then that's the end. No apologies nothing, no care in the world and to make it worse they were still advertising in the email that they sent.

In summary: your funds are not safe in the carbon wallet. Put money there at your own risk.


Here is the account that scammed me kindly report so others don't fall victim: https://twitter.com/get_cabon?s=09

Edit: Please note the money that was taken from me was in my carbon wallet. So I can't go to any bank to rectify the issue. Also their customer service is not encouraging, and this kind of attitude is what lead me to go to their twitter page.

This is my story Nairalanders, please spread the word! This kind of thing can't just be left to go like that. I deserve some proper answers!

Are you sure it's the real carbon you've been conversing with?

You were obviously scammed by fraudsters and not the real carbon. I doubt if there's anything Carbon could have done, but all the same they should still have treated you with more seriousness and respect.

WandaMaximoff:
Are you sure it's the real carbon you've been conversing with?

No, please read through my post.

thesicilian:
You were obviously scammed by fraudsters and not the real carbon. I doubt if there's anything Carbon could have done, but all the same they should still have treated you with more seriousness and respect.

Yes. I expected a better response from them after delaying me for so long

A very touching story

lalasticlala, Seun, FOD, puskin, naijacutee, dominique


Please help me spread the message. Thanks

joywendy:
lalasticlala, Seun, FOD, puskin, naijacutee, dominique


Please help me spread the message. Thanks

Damn!
I don't know what to say.

UncleSnr:

Damn!
I don't know what to say.

It's okay. It's just a sad thing. I just had to get the message out there

sammie026:
A very touching story

Yeah

Still looking for new DSTV decoder

joywendy:
First the story starts with a tweet, I made two tweets complaining of the fact that I couldn't do anything on my bank app, find pictures attached with their response. Now, I saw one tweet response which was the first and not even the second that had the picture attached.


As soon as I got this response I got a message almost immediately from an account which seemed like it was carbon. Now, first of all I really needed my account to work again as I need the funds in that account. I was just chatting and the convo seemed nothing out of the ordinary, as you can see. The problem came when I was asked for my BVN and then I started getting debit alert. I was confused. That's when I realized I was chatting with a duplicate. Screenshot attached. Please look at the account, the names are extremely similar. You would have to take a closer look to realise that it's not the same with the original.

Damn!

This is an old scam. Too bad you fell for it.

The first thing that should have tipped you off was when they asked for your bvb. Not even bank staff have a right to ask you that

Azaboy:
Check my previous posts.

I was also a victim and I made a private investigation into the issue.
If your ATM card was used, contact your bank, it concerns them too.

I gave Carbon more than enough information to nab the fraudsters but seems like they are complicit in the scheme.

Their base of operations is in Ogun State.
One of the fraudsters is a resident of No 4 Ijokun Omolewa Street in Sagamu Ogun State with phone number 08167552156.

The fraudsters also operate the access bank with the following information Taiwo Monsurat Jimoh 1222316504

The fraudster former personal number is 08105944158.


There you have it.

My ATM card wasn't used. The money was in my wallet.

It has been a traumatic experience so far and I have decided to move on from the whole issue. Trying to get the authorities involved was another hussle on its own.

Thanks so much for your help.

hahn:


Damn!

This is an old scam. Too bad you fell for it.

The first thing that should have tipped you off was when they asked for your bvb. Not even bank staff have a right to ask you that

Yeah. I was really desperate for money then hence not even thinking properly when asked for my details.

Well shit happens. I just thought to share my story here to others and also as a reminder to myself too.