No refund after payment’: Peace Mass Transit loses in court

Transport company, Peace Mass Transit has lost its legal battle in a matter bordering on refund of money to passengers for trips not undertaken.

The incident that led to the suit occurred on the 10th of February, 2021, when the Plaintiff, Patrick C. Chukwuma purchased a ticket from the Obollor-Afor branch of Peace Mass Transit Limited to convey him to Enugu.

Following a two hours delay occasioned by the absence of passengers, the Plaintiff returned to the ticketing office and asked for a refund of the N500 he paid as the transportation fare.

However, staff of the Defendant refused to refund the money, insisting that their company policy was that money paid for transport fare cannot be returned to the passenger and citing the statement written on their ticket to that effect as conclusive proof of their position.

When the Plaintiff tried to explain to them that their policy was unlawful, as the law mandates them to refund fares for services that have not been provided they retorted in a rude manner, prompting the learned counsel to leave their park and seek alternative means of traveling back to Enugu.

A letter written by the lawyer to the Peace Mass Group of companies demanding an apology and refund was neglected, prompting the lawyers law firm to institute the action.

Delivering its judgement, the Court through Hon. Justice C.O. Ajah declared the no refund policy as illegal, null and void in light of the provisions of Sections 120, 104, 129 (1) (a) and (b) (iii) of the Federal Competition and Consumer Protection Act, 2018.

The court further ordered the Defendant to pay the sum of N500,000 as damages to the Plaintiff.

Meanwhile, many Nigerians have been reacting to the judgment, describing it as an end to impunity among service providers.

Source: Coal city connect.


Cc
Nlfpmod

You did not provide any service but you don't want to refund my money,isnt that witchcraft??

The source

And these people have been eating our money illegally

suckmedownthere:
You did not provide any service but you don't want to refund my money,isnt that witchcraft??

The audacity those transport companies operate with

This should be deterrent to others

Why is it difficult for them to refund when the client couldn't embark on the journey due to his own personal reasons .....

It seems it high time we will all be taking them to court for fine

Sweet

Is it the same Peace Mass and Accidents or another one?

Omo... This judgment sweet my belle

They've no right to delay that passenger, they ought to refund the money to the passenger

Just #500 peace mass,nawa for Una oo

They just lost 499,500k
Sweet cash


Make i go try GIG

S/E are known for all kinds of dubious ways

nifemi25:
Why is it difficult for them to refund when the client couldn't embark on the journey due to his own personal reasons .....

It seems it high time we will all be taking them to court for fine

It wasn't his own personal reasons.
it was because no passengers nd they delayed the man for 2hrs

suckmedownthere:
You did not provide any service but you don't want to refund my money,isnt that witchcraft??

Hmm! To suckyoudownthere is
witchcraft too o! But to fuckyoudownthere is ok

Old news.

But the news sweet me die 😂😂

This happened many years ago.

I love this development... businesses should be taken to court when they err...

Next one the line should be banks and government establishments

Easy cash out for boys 😂😂😂

Old story of 2022

https://www.premiumtimesng.com/regional/ssouth-east/522861-why-were-yet-to-pay-n500000-to-passenger-as-ordered-by-court-peace-mass-transit.html

That thrash should be scrapped from invoices

..

Last Friday evening, I was to travel back to my base here in the UK which was about one hour bus ride with a National Express bus. There was a 2 hours delay because I later got to know that there way an accident that affected traffic. I call their customer care and was releasing my frustration on their staff, I finally boarded the bus and the next day (yesterday) I called their customer care again to "rant" over how they messed my Friday evening and I was told that based on the call I made on Friday, there is a note that I should be refunded the money for that ticket and given a free ticket for the same route (which I frequent) as compensation for the inconveniences, so I got my refund yesterday and a free ticket I will be using on Tuesday.

This is interesting.

I'm more interested in banks refund cos their own eh...

suckmedownthere:
You did not provide any service but you don't want to refund my money,isnt that witchcraft??

It’s more of an ibo thing sorry to say

Urbanchampion:
Typical Igbo policy! They notoriously wicked for this obnoxious law. Just yesterday, I bought some items from an Igbo man store in Gudu, some of the items were surplus to requirements, rather than the guy to take his items and refund my money in peace, heyold me how he has sent the money to China, asking me to wait, until he gets his goods sold, before he can refund my money. I had to call security agent for him and the market union people had to come in , before he grudgingly refunded my money

They never refund unless they see you are ready to cause serious trouble or you bring soldiers

NOETHNICITY:
It’s more of an ibo thing sorry to say

I guess you came to this conclusion, after visiting every bus park in every State in Nigeria?

This is good, but if I sue EEDC would the verdict be the same?

How dem take 500 naira come lose 500,000 naira dey funny me