“The computers were disconnected and vandalised, while some of the attendants we.re severely beaten by the passengers,” an attendant at the airport told PREMIUM TIMES

Frustrated passengers of Dana Airline, on Monday, vandalised the check-in counter facility belonging to the airline over repeated flight delays and cancellation.

The passengers disrupted the airline’s operations after long hours of waiting at the Murtala Muhammed Airport wing 2 ( MMA2) in Lagos.

PREMIUM TIMES gathered that the incident occurred at about 6 p.m. on Monday, shortly after the airline announced the cancellation of two flights scheduled for Port Harcourt and Owerri from Lagos by 12 p.m.

“Some of the passengers have been waiting since yesterday after their flight was cancelled. They were promised that their flight would take off today but after over three hours of delay again, the flight was cancelled,” an official at the airport who sought anonymity since he was not authorised to speak on the issue, said.

Other sources at the airport who spoke with this medium said some passengers had been stranded at the airport for over 24 hours after their flights were delayed and eventually cancelled without prior notice.

This prompted the violent move by the passengers who were seen disconnecting the computers used for flight check-in by the airline.

“The computers were disconnected and vandalised, while some of the attendants were severely beaten by the passengers,” an attendant at the airport told PREMIUM TIMES.

As of Sunday, airport attendants said the passengers were promised by the airline that their flight scheduled for 11 February would now depart on 12 February by 10 a.m. and 12 p.m. due to technical issues from the operating aircraft.

“Unfortunately, as at 1800hrs, Dana airline announced flight cancellation on both routes with no proper address nor option for refund. Angry passengers started their agitations and vandalised the airport properties belonging to Bi-Courtney Aviation Services Limited,” an airport official said.


Dana airline speaks

Meanwhile, in an earlier statement issued Monday by the airline and posted on its official page, the management apologised to passengers for the delay of flight schedules.

“We sincerely wish to apologise for the expected delay on your flight today 12/ 02/ 24 due non-scheduled maintenance,” the airline said.

“We understand the negative impact this disruption might have on your planned activities for the day and we are deeply sorry.”

It added that the safety of its customers and staff will remain a top priority and that it is committed to flying passengers safely and comfortably to their choice destinations.

PREMIUM TIMES gathered that the aggrieved passengers were eventually called to board at about 9.00 p.m, after the intervention of aviation security agencies at the airport.

https://www.premiumtimesng.com/sports/football/667937-drama-at-lagos-airport-as-passengers-disrupts-airlines-operations.html

Sometimes, na Vawulence be the best way to tackle gross stupidity in this country... Do “Gentleman” with dem, and watch dem use you do yeye.

On top this hardship wey the idiot called Tinubu put the country, you still dey cancel flight like who can't spell.

Nigeria my countree

Poor customer service, poor response to disaster.

What Dana should have done is lodged these people at a posh hotel for 2 days, while the plane is being fixed, at the airline's expense. Then drive the good people to the airport once flight is cleared for takeoff, and clear them quickly. Problem solved, and Dana air gets praised to the sky

90% of the passengers have accumulated Valentine's konji & this increases aggression in them.

Ok

The level of hunger induced insanity has sky rocketted lately .

I see them everywhere , especially here in the SW ,where the bulk of balabluu supporters are domiciled

The delay can cause someone to miss a million dollar contract. The aviation company needs to be sued.

Nawa o

Damnnn niggar
Nothing is working under tinubu

Okay ooo

We are getting there. This rubbish needs to stop. You have no business running an airline if you can delay for 3 hours... not to talk of one full day.

hehehehe.

don't sneak out of town with the hope of returning early with a flight, naija will happen to you.

Cruise everywhere!

Speed Darlington just laugh right now...

Failed nation

nairalanda1:
Poor customer service, poor response to disaster.

What Dana should have done is lodged these people at a posh hotel for 2 days, while the plane is being fixed, at the airline's expense. Then drive the good people to the airport once flight is cleared for takeoff, and clear them quickly. Problem solved, and Dana air gets praised to the sky

So, If I wanted to get married or get business papers signed the next day, I should go and lodge in hotel coz they cancelled my flight? Ogbeni, other flights dey, if you can't operate it, transfer manifest to other flight flying that route and apologize to customers. Problem solved.

What happened?
Why fighting?
Why slapping?
Is a masquerade boarding a flight?
Let him go and see his families naa?

nairalanda1:
Poor customer service, poor response to disaster.

What Dana should have done is lodged these people at a posh hotel for 2 days, while the plane is being fixed, at the airline's expense. Then drive the good people to the airport once flight is cleared for takeoff, and clear them quickly. Problem solved, and Dana air gets praised to the sky

Airline company that is barely surviving and managing to stay afloat. You are saying they should lodge aggrieved passengers in posh hotel. On which available funds?. Be like sey you no know wetin dey sup for this country. Abi you dey Canada?

pendusky:


So, If I wanted to get married or get business papers signed the next day, I should go and lodge in hotel coz they cancelled my flight? Ogbeni, other flights dey, if you can't operate it, transfer manifest to other flight flying that route and apologize to customers. Problem solved.

That's a solution too...but it depends on availability of airline, I guess., which on a busy day may not be possible.

DARLINGTON869:

Airline company that is barely surviving and managing to stay afloat. You are saying they should lodge them in posh hotel. On which available funds?. Be like sey you no know wetin dey sup for this country. Abi you dey Canada.

Well, the route they took led to angry and frustrated passengers going total on their staff.

Form alliance with other airlines they refused

Why not use one Aircraft to move Owerri and port Harcourt passengers , use one Boeing 777 park everyone join from Lagos stop at pH airport then finally destination Owerri , since Dana no get large Aircraft you can form alliance with other airlines inorder to keep passengers flying


Forming alliance should be first thing the minister of Aviation should have introduced this will definitely help to stop flights delays and cancellations.

Innocent people go follow collect beating there

I thought it's even me because I disrupted their operation yesterday evening and want to vandalise everything... My flight is 7:10pm from Lagos to Doha then to Seoul... I got their and during check-in they told Me my name wasn't in the list.. the stupid guy even refused to refund me the money I already paid for excess luggage... The agent gave me dummy ticket he used to book the flight instead of the main ticket, one if these stupid guys that check kilo even want me to remove the footstuff I was traveling with . It's a bad experience not boarding when others where boarding.. tomorrow I will break somebody's head if they tell me to pay for another excess luggage

Very useless airline
Rescheduled my flight against my appointment and had the effontery to tell me no refunds.

I told them Karma will visit them soon.

I don't know what's going on in dis country.... Even Glo service in my area is using Nepa light... Once they take light like dis no network again,until nepa bring light back.... For Abuja oh

Ineptitude on the part of Dana Air management

Ogiame:
Sometimes, na Vawulence be the best way to tackle gross stupidity in this country... Do “Gentleman” with dem, and watch dem use you do yeye.

On top this hardship wey the idiot called Tinubu put the country, you still dey cancel flight like who can't spell.

Something is going on in that sector that has not been uncovered.