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MTN Customer Care Thread - Phones (19) - Nairaland

Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (570937 Views)

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Re: MTN Customer Care Thread by Emmysteve(m): 11:13am On Aug 08, 2013
JIDESM PLS send the link to download mtn app. Thanks
Re: MTN Customer Care Thread by fabregas04(m): 11:26am On Aug 08, 2013
JideSM: Try and restart your device and re-confirm. If it persists, please check us in any of our offices for it. Thank you.
it appears u pple hv no solution to these problms, cos i restarted my phone over and over again, yet notin has changed, porting on my mind jare
Re: MTN Customer Care Thread by israelbenzion: 11:34am On Aug 08, 2013
I always receive a message purporting to give tips on a successful marriage from a shortcode number 32896. I never subsrcibed yet I am constantly billed for it and money removed from my account. How do I stop the service?
Re: MTN Customer Care Thread by JideSM: 11:42am On Aug 08, 2013
israel ben-zion:
I always receive a message purporting to give tips on a successful marriage from a shortcode number 32896. I never subsrcibed yet I am constantly billed for it and money removed from my account. How do I stop the service?
Please PM your phone number for checks.
Re: MTN Customer Care Thread by Nobody: 11:50am On Aug 08, 2013
Ifyikillz:
Okk my bad,d number is 07063357107.
Thanks
Pls I have corrected the number,I have not seen your feedback.
Re: MTN Customer Care Thread by JideSM: 11:51am On Aug 08, 2013
Emmysteve: JIDESM PLS send the link to download mtn app. Thanks
Please PM your mail to receive it. Thank you.
Re: MTN Customer Care Thread by tyogdaniel(m): 12:01pm On Aug 08, 2013
All my sister's airtime is always deducted anytime she recharges 07031128468.Pls fix
Re: MTN Customer Care Thread by Youngtekkey(m): 12:08pm On Aug 08, 2013
Pls mtn agent,i suscribe for 3gb plan of 100H TO 131 on sunday 6:09am and it was said to expire by september 3,but to ma suprise yesterday evening i found out that i couldn't browse on my sim so i checked by texting 2 to 131,but i was told that it has expired pls help me o no make me loose o ma no is 07064623420
Re: MTN Customer Care Thread by physise(m): 12:11pm On Aug 08, 2013
Youngtekkey: Pls mtn agent,i suscribe for 3gb plan of 100H TO 131 on sunday 6:09am and it was said to expire by september 3,but to ma suprise yesterday evening i found out that i couldn't browse on my sim so i checked by texting 2 to 131,but i was told that it has expired pls help me o no make me loose o ma no is 07064623420
undecided
Youngtekkey: Pls mtn agent,i suscribe for 3gb plan of 100H TO 131 on sunday 6:09am and it was said to expire by september 3,but to ma suprise yesterday evening i found out that i couldn't browse on my sim so i checked by texting 2 to 131,but i was told that it has expired pls help me o no make me loose o ma no is 07064623420
shocked
Re: MTN Customer Care Thread by firstolalekan(m): 12:11pm On Aug 08, 2013
[size=18pt]damn! my empty hen sheat just stopped working. angry angry angry wdf is wrong with u ppl [/size]
Re: MTN Customer Care Thread by JideSM: 12:13pm On Aug 08, 2013
tyogdaniel: All my sister's airtime is always deducted anytime she recharges 07031128468.Pls fix
Please tell her to turn off data service or subscribe to mobile data bundle. A sincere apology.
Re: MTN Customer Care Thread by JideSM: 12:21pm On Aug 08, 2013
Youngtekkey: Pls mtn agent,i suscribe for 3gb plan of 100H TO 131 on sunday 6:09am and it was said to expire by september 3,but to ma suprise yesterday evening i found out that i couldn't browse on my sim so i checked by texting 2 to 131,but i was told that it has expired pls help me o no make me loose o
Please re-confirm the number you posted and be aware that it is a service that costs N5000 for activation. And at the claimed time, you were having less than N100. No activation on the line on the said date. Thank you.
Re: MTN Customer Care Thread by physise(m): 12:23pm On Aug 08, 2013
JideSM:
Please re-confirm the number you posted and be aware that it is a service that costs N5000 for activation. And at the claimed time, you were having less than N100. No activation on the line on the said date. Thank you.
hahahahahahaha mtn don catch u byebye to ur line
Re: MTN Customer Care Thread by Youngtekkey(m): 12:29pm On Aug 08, 2013
physise: hahahahahahaha mtn don catch u byebye to ur line
wetin be ur own na,at least i enjoy the thing small
Re: MTN Customer Care Thread by Youngtekkey(m): 12:34pm On Aug 08, 2013
I get another request o any time i suscribe for the #200 for 50mb package wen i use up to 30mb the thing don't use to go again and i want to do another one now buh am afraid coz i dn't want it to repeat itself again hav called 180 but not giving a solution
Re: MTN Customer Care Thread by Chuksworld(m): 12:54pm On Aug 08, 2013
..
Re: MTN Customer Care Thread by JideSM: 1:13pm On Aug 08, 2013
Chuksworld: I was wrongly migrated to postpaid plan by some group of people under www.cashkonnekt.com, I have been trying to migrate back to prepaid plan but all my effort for mtn cc to assist me has been fruitless. I have gone to their offices, called cc, and since march 2013 till now they have not been able to just migrate me back to prepaid plan. My number is 07033786886. I want my prepaid plan back or I will be left with no other option than to port.
It is confirmed that you are on Postpaid plan. You might need to visit us in any of our offices for the migrating back to Prepaid plan. Thank you.
Re: MTN Customer Care Thread by Asabaman(m): 1:17pm On Aug 08, 2013
it's obvious you guys can not do anything about my complain. God dey shaa
Re: MTN Customer Care Thread by Chuksworld(m): 1:20pm On Aug 08, 2013
..
Re: MTN Customer Care Thread by Chuksworld(m): 1:29pm On Aug 08, 2013
JideSM: It is confirmed that you are on Postpaid plan. You might need to visit us in any of our offices for the migrating back to Prepaid plan. Thank you.
I have been to the offices many times but nothing has been done since 4months now.
Re: MTN Customer Care Thread by Josh64(m): 1:57pm On Aug 08, 2013
JideSM:
We would like to know the content of the message from MTN Play so as to guide you on deactivation. Thank you.
Your Dating Tips weekly subscription has been renewed and N50 deducted from your account. Your service will now expire on 07/29/2013 Enjoy!. My no 08102623544. Just get me off the damn thing.
Re: MTN Customer Care Thread by Asabaman(m): 2:10pm On Aug 08, 2013
thanks for the call. but still can not send text. thanks
Re: MTN Customer Care Thread by JideSM: 2:32pm On Aug 08, 2013
Josh64: Your Dating Tips weekly subscription has been renewed and N50 deducted from your account. Your service will now expire on 07/29/2013 Enjoy!. Just get me off the damn thing.

Hello Josh64, the service has been deactivated
Re: MTN Customer Care Thread by Donvitalis(m): 2:49pm On Aug 08, 2013
JideSM:

Your reported issue is being attended to, kindly bear with us
@JideSM, i've been able to register the number as an M2U number but whenever i dial *380#, i can't see it among the listed M2U numbers. Can you help me rectify the problem...08066185184 is still my number.
Re: MTN Customer Care Thread by calabaman(m): 2:50pm On Aug 08, 2013
Good Afternoon Mr JideSM, welldone for all the goodwork done ☺n this thread. You seem to be an apapa ccr! I applaud ur service to people on this forum... About ur threadmark, don't be tooo sure about that #winks
Re: MTN Customer Care Thread by calabaman(m): 2:55pm On Aug 08, 2013
Donvitalis: @JideSM, i've been able to register the number as an M2U number but whenever i dial *380#, i can't see it among the listed M2U numbers. Can you help me rectify the problem...08066185184 is still my number.
Sorry about that. Please take note, you can't register any number on the mtnzone\mtn faf tariff plans. So if the number isn't displaying probably means you haven't registered the number. Kindly advice the owner of the line you are tryin to register to migrate to one of our new tariff plans.

#my 2cents
Re: MTN Customer Care Thread by benzion72(m): 3:03pm On Aug 08, 2013
How do I add new number to my family and friend package on MTN thanks
Re: MTN Customer Care Thread by DNA1(f): 3:10pm On Aug 08, 2013
MTN is fuk* ed up...so annoying. My #8000 just entered voice mail simply because i switched from browsing per time to browsing per megabyte...and after wasting my money calling customer care, d hostlie people asked me to visit mtn office
After visiting 3 mtn offices, including d head office, they said there was nothing they could do. The SIM didn't even browse after that and i had to register anoda sim dat didn't browse because ur network is so crappy.
I don port go etisalat tey tey.
Re: MTN Customer Care Thread by calabaman(m): 3:14pm On Aug 08, 2013
benzion72: How do I add new number to my family and friend package on MTN thanks
MTN FAF is an old tariff plan, hence you can't register numbers on it like before. Sorry about that! But you can migrate to either MTN trutalk or MTN Smoothtalk were you can add 2 numbers to ur you and mε list for trutalk and 1number to your you and mε list for MTN smoothtalk. Thank you
Re: MTN Customer Care Thread by sesman77(m): 3:19pm On Aug 08, 2013
tayoccu: Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!

Weldone Bros,u try no bi small. just wonder if ur programers @mtn can add priority to data usage on the network. Should't it be dat when i buy or given a 10MB lasting for a week and mtn's recharge bonus of 5MB lasting 24hrs be used up first before dat shld last a week? Not just in data,also to other bonus services on ur network, even sms: in days of bulk purchases, any bonus given will not be used til d paid ones are exhausted! that's not fair, why give a bonus u don't want ur customers to use? Even right now *559*4# says 'Nat SMS yet to use:210' yet never usable! Please let der be fairness MTN!
Re: MTN Customer Care Thread by majalisa(m): 3:21pm On Aug 08, 2013
JideSM:

Please send us your phone number via private message
08166051223..d amount mtn r deducting from this line for no cause is scary..pls do something
Re: MTN Customer Care Thread by Chimaritoponcho: 3:23pm On Aug 08, 2013
please can you guys kindly send the e-mail settings for nokia n72 to 08139297255.i will really appreciate it
thanks

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