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MTN Customer Care Thread - Phones (40) - Nairaland

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Re: MTN Customer Care Thread by Nobody: 3:59pm On Sep 13, 2013
Good evening, my mtn number was recycled. So I need to request that they delete my details from that line since someone else is using it. I don't think its appropriate for them to have my details when I am no longer their customer. Thanks.
By the way, it is absolutely poor customer service that they could not inform me whether through text or email that they were about to recycle my number.
Re: MTN Customer Care Thread by wumiadeye(m): 4:59pm On Sep 13, 2013
pls, is sim replacement possible here? I need it so urgent.
waiting for reply
Re: MTN Customer Care Thread by JideSM: 5:21pm On Sep 13, 2013
wumi adeye: pls, is sim replacement possible here? I need it so urgent.
waiting for reply

Using your security number, you can do your SIM swap through the MTN selfcare app or the Web self service on our website. Please PM your phone number if you are yet to receive your security number
Re: MTN Customer Care Thread by caroline03(f): 7:04pm On Sep 13, 2013
JideSM:

Kindly text NO to 131

Mr. Jide, I just did that now and a message was sent to me saying "Sorry, you currently have no active Data Bundle. Subscribe to a data plan..." I hope they won't still deduct my money tomorrow. I will so much appreciate this, if you can help me deactivate this from your system. Thanks.
Re: MTN Customer Care Thread by Nobody: 8:05pm On Sep 13, 2013
I just loaded N100 on my line, and now it has disappeared? recivd a text from 38427 that my wise quotes has been renewed? wtf is wise jkes? when did i subscrbed for it? kindly follow me lemme DM my fone nos. tnk

1 Like

Re: MTN Customer Care Thread by Nobody: 9:04pm On Sep 13, 2013
mikelreal: I just loaded N100 on my line, and now it has disappeared? recivd a text from 38427 that my wise quotes has been renewed? wtf is wise jkes? when did i subscrbed for it? kindly follow me lemme DM my fone nos. tnk
case resolved via twitter. tnks
Re: MTN Customer Care Thread by k12cambel(f): 9:41pm On Sep 13, 2013
Hi, pls I need help here, I keep getting network notification from mtn which read totals cost of last session is...... I sent data off to 131 but hvnt seen any changes, pls its killing my batt and I can't get tru to d customer care, I will really appreciate it, can't find the thread in which its address.thank you ( note I hv also sent EOCN to 131 but no result too)
Re: MTN Customer Care Thread by JideSM: 3:51am On Sep 14, 2013
k12cambel: Hi, pls I need help here, I keep getting network notification from mtn which read totals cost of last session is...... I sent data off to 131 but hvnt seen any changes, pls its killing my batt and I can't get tru to d customer care, I will really appreciate it, can't find the thread in which its address.thank you ( note I hv also sent EOCN to 131 but no result too)

Please send me your phone number via private message
Re: MTN Customer Care Thread by oluwayod: 3:57am On Sep 14, 2013
hello, please i purchased the goodybag facebook for one month and i'm being charged from my account. please what can i do so that it will be from the bundle?
Re: MTN Customer Care Thread by fitzmayowa: 4:33am On Sep 14, 2013
oluwayod: hello, please i purchased the goodybag facebook for one month and i'm being charged from my account. please what can i do so that it will be from the bundle?

Go ahead and break your SIM...thats how you will go about it
Re: MTN Customer Care Thread by JideSM: 10:30am On Sep 14, 2013
oluwayod: hello, please i purchased the goodybag facebook for one month and i'm being charged from my account. please what can i do so that it will be from the bundle?

Please download facebook app for your mobile device to use the facebook bundle.
Re: MTN Customer Care Thread by emmanuel4758(m): 11:53am On Sep 14, 2013
JideSM:

Please download facebook app for your mobile device to use the facebook bundle.
hw to suscribe for dstv mobile
Re: MTN Customer Care Thread by Image123(m): 12:11pm On Sep 14, 2013
What is the new goodybag pakage for making calls and sending text. i was told that the G750 to 131 option is no longer available, thanks.
Re: MTN Customer Care Thread by parfaitd(m): 2:08pm On Sep 14, 2013
please did anyone gt an issue on dis? I subscribed for mtn BBM but cant browse with it (sorry youdo not hae an active bb subscription) on my android lg P500 non rooted, put the sim to my htc ozone(winmo) same thing. any help please. (sorry for my bad english)
Re: MTN Customer Care Thread by leggo: 3:38pm On Sep 14, 2013
parfaitd: please did anyone gt an issue on dis? I subscribed for mtn BBM but cant browse with it (sorry youdo not hae an active bb subscription) on my android lg P500 non rooted, put the sim to my htc ozone(winmo) same thing. any help please. (sorry for my bad english)

You get brain so?
Re: MTN Customer Care Thread by parfaitd(m): 4:17pm On Sep 14, 2013
leggo:
You get brain so?
I get family in Cameroon thats why. any help for my problem pls email danweparfait@yahoo.fr
Re: MTN Customer Care Thread by digitalgeorgy(m): 4:31pm On Sep 14, 2013
Pls Kindly follow back on twitter. i have an issue to resolve which i cannot state here. check ur PM for more info, thanks.
Re: MTN Customer Care Thread by Nobody: 9:05pm On Sep 14, 2013
.
Re: MTN Customer Care Thread by Mcbussy(m): 10:42pm On Sep 14, 2013
This is my mtn number; 08032244115.please activate mtn magic sim on my line cheesy
Re: MTN Customer Care Thread by guyANDROID1: 11:19pm On Sep 14, 2013
@JIDE I wanna retrieve my SIM back. Do I need to buy welcome sim pack to do it on your web self service or just any new sealed sim.

Thanks
Re: MTN Customer Care Thread by JideSM: 10:17am On Sep 15, 2013
guy ANDROID: @JIDE I wanna retrieve my SIM back. Do I need to buy welcome sim pack to do it on your web self service or just any new sealed sim.

Thanks

Hello guy ANDROID, SIM swap requires a Welcome Back SIM
Re: MTN Customer Care Thread by parfaitd(m): 11:39pm On Sep 15, 2013
femi4: Don't skip this again, its getting to 24hrs
did u get any issue on thay matter?
Re: MTN Customer Care Thread by bosa1(m): 4:01am On Sep 16, 2013
Gd moni mr Jide. U are doing a great Job here. God will reward you.
I loaded a recharge card more than 3 times and loading recharge card now blocked. What should I do?
Re: MTN Customer Care Thread by Nobody: 8:03am On Sep 16, 2013
u people stole my 200 naira yesterday
I want my money back .. where can I post my number? I don't want to post it online
Re: MTN Customer Care Thread by nairacountry(m): 10:54am On Sep 16, 2013
JideSM, I keep having my calls (incoming & outgoing) "hang up". This has bin on for 3weeks now. I have to either sms pipo calling me of my inability to answer their calls or use my other network to do d calls. its simply frustrating.
Kindly help in this regard. tanx
Re: MTN Customer Care Thread by Godwin978(m): 11:43am On Sep 16, 2013
jide pls deactivate dis nomba frm mtn play last 2weks u told me u ve dactivated it an dy kip deductin my credit each time i load i,m not hapi atall i wil change sim if u piple continue stealin airtime
Re: MTN Customer Care Thread by JideSM: 12:37pm On Sep 16, 2013
bosa1: Gd moni mr Jide. U are doing a great Job here. God will reward you.
I loaded a recharge card more than 3 times and loading recharge card now blocked. What should I do?

Your line is unblocked now. Kindly PM the recharge card details if you are still having issues with it
Re: MTN Customer Care Thread by JideSM: 12:38pm On Sep 16, 2013
9jadelta: u people stole my 200 naira yesterday
I want my money back .. where can I post my number? I don't want to post it online

Kindly send me your phone number via private message
Re: MTN Customer Care Thread by JideSM: 12:40pm On Sep 16, 2013
nairacountry: JideSM, I keep having my calls (incoming & outgoing) "hang up". This has bin on for 3weeks now. I have to either sms pipo calling me of my inability to answer their calls or use my other network to do d calls. its simply frustrating.
Kindly help in this regard. tanx

Please send me your phone number and location via private message
Re: MTN Customer Care Thread by JideSM: 12:41pm On Sep 16, 2013
Godwin978: jide pls deactivate dis nomba frm mtn play last 2weks u told me u ve dactivated it an dy kip deductin my credit each time i load i,m not hapi atall i wil change sim if u piple continue stealin airtime

Please PM your phone number
Re: MTN Customer Care Thread by JideSM: 12:49pm On Sep 16, 2013
Image123: What is the new goodybag pakage for making calls and sending text. i was told that the G750 to 131 option is no longer available, thanks.

For the new GoddyBag (GoddyBag Enhanced)

GoddyBag1: Text GB750 to 131 at NGN750

GoddyBag2: Text GB1000 to 131 at NGN1000
Re: MTN Customer Care Thread by Image123(m): 12:54pm On Sep 16, 2013
JideSM:

For the new GoddyBag (GoddyBag Enhanced)

GoddyBag1: Text GB750 to 131 at NGN750

GoddyBag2: Text GB1000 to 131 at NGN1000

Thanks Mr Jide. please can you descrbe the terms and conditions of the enhanced, the new tariff rate? Thanks.

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