9icetoo:

This one weak me.

zabimaru:
It's sad that someone will use twice the normal amount to still employ the services of a trial and error specialist.
I initially thought the "oga" that's built like a "trailer" is ASE certified?
If yes, why all these half baked jobs? Or they have started "sorting" the exams or buying "dumps"?

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

Olufolabi:
I hardly post here. I almost opened a thread when it happened to me too, but decided against it later. I don't know if Aunty Radu will remember my car, because I reached out to her at some point.

Had an issue with my Volkswagen Scirocco. Engine smokes and misfires. I have a brother in law who is a technician on Nairaland on the mainland. He recommended I take the car to Radautoworks because I was living right by their gate. I went there and got a long list of parts that will be used to rebuild the engine in addition to some parts I bought from Germany prior to that. I import parts for the car from Europe majorly. Of course, the bill was through the roof, brother in law said no issues as long as they did a good job, because I stayed in touch with him too throughout.

Not to bore with details, car was "completed", but apparently they could not set the timing. The big guy there suggested I buy one tool like that so they can use to set the timing and I can keep it afterwards. I felt I cannot do that since the tool is costly and I am not a technician. Brother in law doesn't have too. It just looked all wrong after everything I paid.

I eventually went to pick up my car from there with all the misfires and loss of power. I got there, and the lady at the reception insisted I must pay their balance before I be allowed to pick up my faulty car that is still faulty. After paying them over 300k for an engine rebuild for various consumables, considering that I imported majority of the parts from Europe. I was too tired by then, I just paid the money and picked my car. I lived right by their gate so I felt I can manage it home anyways.

I got home and had to reverse for the first time that evening so I can park properly, and surprise, my car doesn't go into reverse anymore. It just blinks the "R" light. I was so pissed. It was pushed into position that evening.

Rang up brother in law, blamed him for the entire mess, told him he must fix that car. The poor guy couldn't say anything. Towed the car to his place. My car is now fine, engine and transmission. Took some weeks but it is now fine. Oh! The car also stayed a long time at Radautoworks before I finally decided to pick up.

Now that I am not so pissed, I think they need to work on their process. We all learn everyday. I feel not all cars should be accepted by the workshop if you feel you cannot handle it. A few people here do that already. And I feel it's unfair to make a customer pay for repairs that are not effective.

Anyways that was my own experience. Apologies for the long read. I left out a lot of details, but it's still long anyways.

9icetoo:

Okay. You did right by 1.
On number 2, I understand if you couldn't supervise mech while he was working. I will advise you do so going forward unless workshop policy does not permit. It's usually the difference between a quality job and a rubbish job. There is a vent on the transmission, ensure it is installed properly when the new transmission is being put in.
On number 3, use ATF DW1 going forward. Fakes abound in the market. Fakes go for as cheap as 3k. Original will cost you upwards of 6k per liter.

It is unfortunate you suffered this.

Hope you get a quality service and a good trans this time around.

Cheers.

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

zabimaru:


You expect a man built for fixing a crane to start fixing up dishes? Wearing apron? Frying chicken, turkey and probably pigeons? Cutting onions or what?
This is below the belt man, cmon naw.

I just think they should go back to the drawing board and probably overhaul their service quality assurance team.
I'm hoping that's not the big guy.

GloriousGbola:


I am trying to give them the benefit of the doubt. That's all.

biosilicon:


My brother this is a bitter lesson. I forgot to mention that on my way back the second time car completely went off in the middle of the road, turned out they did not even screw on the battery correctly. That workshop isn't worth the price they charge atall!!!

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

GloriousGbola:
Meeen - too many horror stories. This is not a one off, it is systemic.

I have to thank sukkot for taking the bull by the horns, even if the self-servicer was only looking for cruise

I had been meaning to create a thread and kept on postponing.

At the very least na caveat emptor.

I would have spent much less fixing my cars issues.

My perspective - its a staffing issue. The guy who spilled superglue on my seat was thoroughly lackadaisical.

radautoworks:


the state of auto repair in this country is ridiculous. Having returned home, we are merely trying to bring the minimum level of service we are used to from the USA to Nigeria.

GloriousGbola:


This is why people call you daft. Who told you it was Nigerian used? Or you have never imported a car before? You just take a car and immediately put it on the road?

Look at this dunce. No matter what a car brought into Nigeria will have some issues your local mechanic will not be able to detect. This is why I took the car to rad, expecting that EVERY potential issue would be detected and highlighted.

Sadly this did not happen.

What nonsense from the daft small children in old man body that litter this forum

9icetoo:

Let me ask you a few questions.
I am not poking holes oo, just trying to get some things clear.
1. Did you buy a new radiator or toks?
2. Did your mechanic tamper with the transmission vent hose?
3. Why did you use ATF Z1 instead of DW1?

I'm hoping others learn from this.

nwauwa:
I forgot to add, they forgot some of their tools on my bonnet. When i turned back from vgc to them, there was no parking space inside and i was asked to park outside. So i parked, opened my bonnet, lo and behold they left about 2 tools(i dont know the name but it was not spanners or screw driver) in my bonnet.
Mr Glenn came to meet me outside and when i showed him the forgotten tools he exclaimed that they were expensive.

Would i recommend them to anyone? Definitely No.

On the positive side; their jerk chicken was really good so maybe they should close the mechanic side and focus on food

sultaan:



I know say you're hurt and pained by the Toyota, but if I lied or make any false statement correct me.

Insulting will not solve your problem, we don't like telling each other the truth, but N100,000s all the cheering crowd go mind their business and you will still have your Toyota or whatever the problem is. The earlier you see a junker as a junkers the easier it is to make better decision fix what can be fixed roll with the rest.

Yours will be a lesson to the next person enjoy the vawulence But between you and I; I am the only one that can laugh about everything you are typing.

GloriousGbola:


UnFortunately for you, there are multiple other people with similar complaints of poor service

I am sure you can begin to tell us about how all of them bought junkers or Nigeria used cars or what ever nonsense your addled brain will spill out.

It is clearly be too hard for you to understand that there is a problem with rad and her business model

It is far easier to blame to owners of the vehicles.

But then, you aren't a business owner and you clearly do not have the mental capacity to be one. At best you have the mentality of a ladipo tout who can never take responsibility for any failure and is only good for gaslighting annoyed customers

You also have poor reading comprehension since you missed the fact that rads team messed up two of my cars, a sienna and a Ford ranger

But you do you, overgrown edgelord looking to troll and talk shit like a 10 year old

Feel free to stand in the corner while the adults talk this out. When we need some entertainment, you have our permission to drop some misyarns

Kewtt:
Gazzuzz ruined my 607 Peugeot

GloriousGbola:


UnFortunately for you, there are multiple other people with similar complaints of poor service

I am sure you can begin to tell us about how all of them bought junkers or Nigeria used cars or what ever nonsense your addled brain will spill out.

It is clearly be too hard for you to understand that there is a problem with rad and her business model

It is far easier to blame to owners of the vehicles.

But then, you aren't a business owner and you clearly do not have the mental capacity to be one. At best you have the mentality of a ladipo tout who can never take responsibility for any failure and is only good for gaslighting annoyed customers

You also have poor reading comprehension since you missed the fact that rads team messed up two of my cars, a sienna and a Ford ranger

But you do you, overgrown edgelord looking to troll and talk shit like a 10 year old

Feel free to stand in the corner while the adults talk this out. When we need some entertainment, you have our permission to drop some misyarns

GloriousGbola:


UnFortunately for you, there are multiple other people with similar complaints of poor service

I am sure you can begin to tell us about how all of them bought junkers or Nigeria used cars or what ever nonsense your addled brain will spill out.

It is clearly be too hard for you to understand that there is a problem with rad and her business model

It is far easier to blame to owners of the vehicles.

But then, you aren't a business owner and you clearly do not have the mental capacity to be one. At best you have the mentality of a ladipo tout who can never take responsibility for any failure and is only good for gaslighting annoyed customers

You also have poor reading comprehension since you missed the fact that rads team messed up two of my cars, a sienna and a Ford ranger

But you do you, overgrown edgelord looking to troll and talk shit like a 10 year old

Feel free to stand in the corner while the adults talk this out. When we need some entertainment, you have our permission to drop some misyarns

GloriousGbola:


UnFortunately for you, there are multiple other people with similar complaints of poor service

I am sure you can begin to tell us about how all of them bought junkers or Nigeria used cars or what ever nonsense your addled brain will spill out.

It is clearly be too hard for you to understand that there is a problem with rad and her business model

It is far easier to blame to owners of the vehicles.

But then, you aren't a business owner and you clearly do not have the mental capacity to be one. At best you have the mentality of a ladipo tout who can never take responsibility for any failure and is only good for gaslighting annoyed customers

You also have poor reading comprehension since you missed the fact that rads team messed up two of my cars, a sienna and a Ford ranger

But you do you, overgrown edgelord looking to troll and talk shit like a 10 year old

Feel free to stand in the corner while the adults talk this out. When we need some entertainment, you have our permission to drop some misyarns

jceesquare:
Radautoworks needs to retrain their technicians and quality control personnel.

If they could forget to tighten something as small as the battery terminals as complained by this new case (that made the car go off while returning home), then your guess is as good as mine on how they pay attention to details on handling sensitive repairs.

It's understandable how overwhelming and difficult it could be to keep track of repair processes especially when you have several cars to work on in the workshop simultaneously, so the quality control guy should not just take cars for short test drive and certify cars okay. He should go above and beyond to test drive cars in different scenery (traffic, hard acceleration, cruising speed, bumpy roads) to replicate the situations that might cause issues with the car base on the repairs done. And when he's back at the shop, he should go over the job to ensure all bolts are tightened, all clips are well fitted, and everything is fine before informing the customer to come pick up their car.

GloriousGbola:


UnFortunately for you, there are multiple other people with similar complaints of poor service

I am sure you can begin to tell us about how all of them bought junkers or Nigeria used cars or what ever nonsense your addled brain will spill out.

It is clearly be too hard for you to understand that there is a problem with rad and her business model

It is far easier to blame to owners of the vehicles.

But then, you aren't a business owner and you clearly do not have the mental capacity to be one. At best you have the mentality of a ladipo tout who can never take responsibility for any failure and is only good for gaslighting annoyed customers

You also have poor reading comprehension since you missed the fact that rads team messed up two of my cars, a sienna and a Ford ranger

But you do you, overgrown edgelord looking to troll and talk shit like a 10 year old

Feel free to stand in the corner while the adults talk this out. When we need some entertainment, you have our permission to drop some misyarns

zabimaru:
It's sad that someone will use twice the normal amount to still employ the services of a trial and error specialist.
I initially thought the "oga" that's built like a "trailer" is ASE certified?
If yes, why all these half baked jobs? Or they have started "sorting" the exams or buying "dumps"?