You should have requested to see the PRO or the PCO.
Or you note her name and make your complaint to their twitter handle.

lovewins:


Thanks for your response. I sent them a message on Twitter and they responded; asked that I come see them in the office here in Abuja.

I will.be going with my documents, but I dont have my original birth certificate and stage of origin. I had them scanned to make. Hope that is tenable?

I'm not in a position to state whether the scanned copies will be acceptable.

buccy:


Please what is their twitter handle?

@nigimmigration

buccy:
Yes I have

You may have to ask them via twitter for a possible remedy.

buccy:
Month of birth

Have you made payment already?

buccy:
Please there is a mistake on my online application, instead of 10 (october) I have 01( january). Please any solution?

What is the date for?

notindome:


Thanks. I was actually wondering why the capture again since it's renewal and details on the system.

Lastly, as other documents (birth cert, LGA cert, guarantors, etc) are not needed to be submitted for renewal, If I don't have the original expired passport with me at the moment where I am, can I go with a copy of the data page? (For renewal ohhh).

They will like to see the expired one. I don't know if the copy of the data page alone will be enough for them.

notindome:
@chygoz3, I have gone through the site on my mobile device and can't see where to navigate renewal of passport. Started the step 1 to see if it will give option for renewal but the step 2 form is showing details for a new passport, I had to stop and get clarification.

Though my passport has expired for more than 5years now, are my details still in their system? Please clarify.

Thanks for the good work you are doing.

It is the same process I followed. There wasn't any way to distinguish between fresh passport and passport renewal.
Yes your details are still in their system.

lovewins:


Hello All

I just completed my application, and made payments online, but I some challenges:

1: I couldn't locate the portal where I will be required to upload my documents

2. I checked my acknowledgement slip now and my interview date was scheduled for September 2020.

What do I do?

1) You don't upload documents online.
2) That date is due to a technical glitch. Contact them via twitter, although you'll be directed to proceed to your chosen office for interview and capturing.

lobell:


Take it to twitter and tag Nipost and Dr Joe Abah. Thank me later.

I was just about to suggest this.

Akaewu:
Does this online quick process (under 72hrs) applies ro new applicant's

Yes it should if you have all the documents in order.

baiaon:
Hello.Does the capturing only happen in Lagos?What about Kaduna state for instance?

Capturing takes place in all states where there is an Immigration office.

Phargbemmy:
@chygoz3 I was called to pick up all 4 passports that it is ready, that is barely 72 working hours. I was asked to meet with the PRO.

I think the online thing is working.

Thanks for walking me through this.

You're very welcome.

Sidmac:

What are the documents you uploaded online?

I didn't upload any document online.

Sidmac:

How long does it take to get your passport after you submitted you submitted your print outs at their office?
Did you pay another money at their office when you submitted your print outs?

About a week. No i didn't pay anything at the office.

Sidmac:

Is it possible for Resident/ Indigene of Osun state to apply and paid online and take the print out forms to another state?

Yes

Sidmac:

Did you paid online?
Which state did you process it?

Lagos

Sidmac:

which state did you submit your print out to after payment

Ikoyi office, Lagos.

Phargbemmy:


@chygoz3 I really appreciate all your effort here to get is sensitised.

I was able to complete all level and processes involved. from DFU to enrolment and we did capturing same day for my four siblings.

it just that its a bit of a stress but it was successful.

The little hitch is that we were give 26th of October as collection date and I heard someone saying if we do not bribe them at the servicom that our files will just be laying there and it won't be attended to.

I wish you can advice on this as I naturally think it shouldn't even take up to that three weeks before we can collect. Please advise.

Thank in anticipation of your response

Officially, your passport should be out 72 hours after capturing. What I did in my case was to send a message to the twitter handle after about a week asking about the status of my passport since it should be out after 72 hours. I provided the details of my application. Shortly after that, I got a call from the PRO of the office where I submitted telling me to come the following day for collection. You may try this as well.

egwekwe:


Thanks...you've been really helpful.

You're welcome

egwekwe:


Thanks...so basically an going with my expired international passport, birth certificate, state of origin certificate and printed form on immigration site?

You don't need birth certificate and state of origin certificate.
Go with passport photographs in addition to the expired passport and the acknowledgement slip and the printed form.

Chizzyozi:
How much do one need to get a passport?

Total of about 17800 naira.

adebale:
Hello bro, Did they collect your old passport .. I also want to change but I still have a valid VISA on my ld passport

No they didn't collect it.

egwekwe:
[

I thought the guarantors form is only applicable for First time applicant as seen on there website...


Is it also necessary for someone renewing his passport also?


If it's actually necessary for renewal,where am I meant to get a commissioner's oath?

You don't need it for renewal.

Grace135:

At Ikeja passport office. A tweet i sent over two weeks ago have not been responded to on their tweeter handle till now. I just pitied those guys at the servicom desk

You should have sent another one the day it happened. If we don't fight such things, they'll keep happening.

Phargbemmy:
@chygoz3 I think the twitter handle is a bit docile. they do not respond on time. I am here with my family now and its looking kinda

I agree their response time isn't always short but they do respond.
What issues are you having with your family?

Grace135:

They told me to tip if i want my capturing to be done the same day, but i refused. I will be going back a week later

Where did this happen?
You should have reported this to their twitter account while still in the office.

bioemmy:


OK. Can my father fill it for me?

I don't know about this.

Grace135:
@chygoz3 did you capture on the same date as your interview date? At the servicom desk i was told that the interview date was for crosscheckng docs and that i shld come back a week later for capturing. Is that true or this pple just want to frustare me?

Yes I did. The servicom desk informed you wrongly.

bioemmy:


Please how does one go about the guarantor's form?

Will the person only fill it?
What's the procedure?

The person should fill it and also give you a photocopy of his/her drivers license or national id card or international passport.

Chizzyozi:
Hi everyone, please I would like to get an international passport. How do I go about it. Thanks in advance

Go to immigration.gov.ng
You'll see the required documents and cost.

queengift:


please after payment how many days before capturing and bio metric

After payment, your interview date will be shown in the acknowledgement slip.