₦airaland Forum

Bigdreams:
Hello DomainKing,

I renewed the domain of my client with you on Saturday and having chatted with one of your customer care representatives, I was hold that the domain won't be active until today Thursday due to domain registrars being changed.

I also did initiate the domain transfer as requested.

Now, it's hours after the expected time the domain is supposed to be up.

I even gave the nameservers the domain should point to to your customer care rep.

Now, my client is breathing down my neck as his customers are also breathing down his neck.

The domain name is ziksms.com

Please, kindly help me out as I also informed the client the site would be up today.

Please, don't disappoint me.

Thanks.

Hi,
Please note that your domain ziksms.com has been renewed already.

Also I have checked that our support team has replied to you on the ticket regarding this issue.

Please check the reply sent to you on ticket #880294. You can also check the same reply sent to you on your registered email. Please check the inbox and spam folder of your registered email.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

Dhilariousdandy:
I regret hosting my domain with you guys, have been enjoying your service when I newly purchased my domain last year. Now since you guys came back everything about you has become crap.. how can I own a domain but won't be able to update my nameserver and manage my domain, my domain has been offline for the past few months, I opened a tick several times complaining about this issue but still yet to no avail.

What pains me the most was the fact that the domain was registered for 5 years, I would have terminated it long time ago.. Please I would love to ask a refund of my money, I can't bear this anymore. The domains which includes gistnaija.com.ng and guruzworld.com.

Hi Dhilariousdandy,
I am really sorry for the inconvenience this has caused to you.

I have checked that you have only registered your domain with us and there is no active hosting account with us. I have checked that both of your domains are pointing to external nameservers and IP & your websites are not working as issue lies at your hosting providers end.

I have checked that currently your domain gistnaija.com.ng is pointing to the following nameservers.
ns1.centos-webpanel.com
ns2.centos-webpanel.com

And your domain guruzworld.com is pointing to following IP 167.114.21.225.

Please note that, as your domains are not pointing to our servers then you will need to contact your hosting provider for this issue as they can better assist you with this issue.

Regarding nameserver changing issue, I have asked our backend team to check the issue and we will reply you on your email once we have looked into it.

Regarding Refund, please note that domains are non refundable service provided by the registry and we will not be able to help with refund but we can help you resolve your any issue if you contact us via your email.

Please contact us via chat on our website http://domainking.ng or email support@domainking.ng if you need any help with nameserver change or configuring your domain with your hosting.

Also, I request you to please contact us via our email support@domainking.ng or you can initiate chat from our website and we will help you with your issue. We cannot always reply here on forum and sometimes we may even miss your query.

I hope you understand this.

Best Regards
Rahul
DomainKing.NG Team

DecentBuoy:
I just host a blog and I want to add my Newly registered domain under domainking to it but am having error doing that and my host name server is correct and have been add to my domain

Please help

Hi,
Please note that if you want to add your domain in your hosting account then you need to change the name-servers of your domain first.

After changing the name-servers you need to wait for few hours for the DNS propagation. Once DNS propagation is done, you can proceed to the next steps.

Also we are not sure about your error/issue until you tell us the domain name.

We request you to please raise a support ticket for your issue so that our support team can check and resolve your issue accordingly.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

obioji:
Hello Nairalanders, is DomainKing the same registrar as Namesilo?

I keep getting mails from Domainking to initiate a transfer of Domain from DomainKing to Namesilo.

Hi,
I have checked that our support team has already informed you regarding this issue.

Please note that, it is not possible for us to include all details regarding your domain here on a public platform that's why our support team has replied to your query on email and ticket.

So, I request you to please check your email and understand this issue.

Please be assured that your domain is not being transferred anywhere and it stays with us (DomainKing.NG) and you will be able to manage your domain from your account with Domainking.NG as you were doing earlier.

I hope you understand this.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Angad,
DomainKing.NG

profstar:
Hello, you quoted me with this post which my website address was part of, kindly edit your post and remove my web address by replacing with ....com.
Thank you

Hi profstar ,
I have removed your domain from all the quotes in which your domain was visible.

Please check and confirm at your end.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

JandedGist:
DomainKingTeam
I'm trying to link my blog to the domain I paid for but after I click on DNS manage the next page leaves an error message for me can you fix that asap?

Hi,
I can see that our support team has already replied to you on your email regarding your query raised via Facebook.

I request you to please check your email and ticket for details.

You can check the ticket from here: http://clients.domainking.ng/viewticket.php?tid=887744&c=4u326zOz

I hope this helps.

Feel free to contact us if you need any further help or if you have any further queries.

Best Regards,
Karan
DomainKing.NG Support

Olyboy16:
DomainKingTeam

thanks for your prompt response, i have replied the ticket appropriately. Please Kindly see to it as soon as possible, Thanks.

Hi,
Thank you for getting back to us.

I have checked that our support team has already replied to you.

Your domain is registered. Please check your email for details.

Feel free to contact us if you need any further help or if you have any further queries.

Best Regards,
Karan
DomainKing.NG Support

BOOKERPAGE:
They also wanted to shut mine down but thank God I saw the email on time and swung into action! There Grace period is only 24hrs, thats why it is good to check your email daily.

See reason and sites they are about to shut down here http://bookerpage.com.ng/2017/04/18/why-domainking-is-shutting-down-wordpress-sites/

Hi,
I want to inform you that we are not shutting down any WordPress website and I request you to please don't promote false information.

Please note that we just temporarily suspend website after proper intimation and that too after if client doesn't contact us after 48hr once informed about the spam or malware on his/her website.

Let me help you with clarifying the process to handle Spam and Monitoring of our server so that we can provide 99.99% uptime to our clients.

Please note that, WordPress is CMS that is prone to hacks and attacks from spammer if protective measure are not taken.

We do routine monitoring of server and when we found any malware or spam issue on a website then we usually handle issue on our own so that other websites hosted on the server are not affected.

But, there are certain issue that can only be handled from the client's end. Then we contact them to rectify the issue or contact us with details within 24hs. As we had contacted you.

But, we don't suspend the website just after 24 hrs and give 12 hrs more to the clients because sometimes clients don't check their email.

We had also contacted you 2 times but your website was never suspended and our support team had promptly replied & helped you to fix the issue.

So, please understand that, we don't shutdown any WordPress website but sometime we temporarily suspend the website if the client doesn't get back to you after 48hrs of intimation of spam.

I hope you understand this.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

ilovebbwgirl:
your dot com dot ng is not working

Hi,
Please note that, currently we are not receiving any new order for .NG domains (.com.ng , org.ng etc.)

That is why you will not be able to register any .ng domain and you may see a message that your domain is unavailable.

The service for .ng domain registration is temporarily not available but we will start the service again very soon.

But, you will be able to register all other domain extensions provided by us that include .Com .Net .Org and .Biz etc.

You can check back after few days if the service is started again and you can also contact us at our email support@domainking.ng to know the status.

I hope you understand this.

Feel free to contact us if you need any further help or if you have any further queries.

Best Regards,
Karan
DomainKing.NG Support

Olyboy16:
hi domainking , i am very happy with your remarkable response and quick support, it kinda reaffirms my trust in you again. Even though i just bought two new domains elsewhere this evening.
Anyway, i paid N 7000 on your portal on 15/02/2017 for hosting and domain service.

The invoice is #17153
The domain southernwellslimited.com

That domain hasn't been registered despite the fact that i paid sir. Everything else i working perfectly well.
I need you to help me fix the domain issue and put it online please!
Or simply refund my dues if its gonna cost me more trouble!

I need you to please reply this time!! thanks a lot

Hi Olyboy16,
Thank you for taking this issue into our attention. We are glad that you have stood with us and we will never let down.

I apologize for the inconvenience this has caused to you.

=============
Regarding your issue:
=============
I have checked that you had made payment and your order was not activated automatically due to some system error.

Please understand that we cannot share all the details regarding your order and payment here on the forum so we have replied on your email and ticket #684532.

I request you to please check your email for details and confirm your decision. You can check and respond on ticket directly from here: http://clients.domainking.ng/viewticket.php?tid=684532&c=lAa2aqjw

We have not activated your order as you have raised some email access issue.

So, please check your issue email and respond so that we can activate your order or if you want to get refund then proceed with that.

You can reply on your ticket or you can email us at support@domainking.ng for this issue.

We will await your response to help you further.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

profstar:
Why is my site still not online, what's going on? You guy refuse to respond to my mail ___.com
Also, I don't like my site URL to be on Nairaland, kindly remove it from your comments pls

Hi Profstar,
I have checked that our support team has promptly replies to all your queries and all of your raised tickets are answered at this moment.

If you have not received any email then I request you to please check your SPAM and JUNK folder for email.

Moreover, you can login to your account on our website from here: DomainKing.NG/login and check your tickets.

Regarding your domain renewal, I can see that our support team have already replied you on your email and your website will start working within 24 hrs.

I hope this helps.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

nyabingi:
PLEASE DOMAINKING HELP ME OUT BEFORE MY DOMAIN NAME EXPIRES
I HAVE BEEN TRYING TO PAY WITH VOGUEPAY BUT ITS NOT GOING, TELLING ME I ENTERED WRONG CARD NUMBER, I JUST WANT TO PAY PLEASE SEND ME AN ALTERNATIVE CHANNEL OF PAYMENT, I ONLY HAVE TODAY TO PAY AND I HOPE IT WILL BE CONFIRMED BEFORE 12AM TOMOROW

Hi Nyabingi,
If you are facing problem while making payment via Voguepay using your card, Then you can pay online transfer or bank deposit.

You can find the bank account details and process for making payment from here: http://www.domainking.ng/faqs/how-to-pay-via-bank-deposit-to-domainking/

Once you have made the payment then you can send the payment details on our support email support@domainking.ng

Please note that, if you will pay using this method then it may take upto few hours to 24 hrs to track your payment and activate your order.

Also, I request you to please contact us from your registered email or tell us your domain so that we can check your issue.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

fetch:
I know that this company (domainking.ng) might become more popular than they were after publishing this post, because some people that have not known about them will read this post. Nevertheless, I don’t mind making them popular!
Writing of this post is necessitated by the ugly experience I had with this company, it is obvious that domainking.ng is practicing the same act that almost put goddady.com in bad light some years back, that made bluehost.com took over the first position from them in the US domain name business.
Even though goddady have stopped the practice before now, the world, indeed Americans no longer have confidence in them. Therefore, domainking should change their ways now else they will loss Nigerians confidence and possibly loss the premier position they are enjoying now.
Sometimes last year, I conducted a domain name search at domainking.ng, and after few days I went back to the site to register the name, I was surprise to know that the domain name was no longer available.
As if that was not enough, I conducted other searches, but could not see a name that catch my attention, talk less of registering it. Another day I got an inspiration about a possibly available name and visited the site, searched for the name and it was available.
Then transferred some money into my debit card account the next day to enable me register the domain name, I got back the site after the money has been transferred just to discover that the domain name has been taking again.
In addition, when I conducted a whois search on that domain name, I found out that it was a Nigerian that registered it immediately after I conducted the name search and left the site. From that moment, I knew that anytime anybody searched for a domain name on domainking.ng and he or she do not register it immediately, is either the company registers such name themselves or send message to a third party that will register it.
And I am not happy with this act because I think is a breach of trust; it is a fraudulent act, and an abuse of people’s intellectual property that should be condemned by all and sundry. On this premise, I am using this medium to warn Nigerians about the danger this act poses, and you should not go to domainking.ng whenever you want to conduct a domain name search if you are not registry it immediately, unless you do not take your intellectual property business seriously.
See you next time.

Hi Fetch,
I am Karan from DomainKing.NG.

I want to clearly state that we are not involved in any such bad practice of grabbing domain searched by our clients.

Please note that when ever any registrant searches a domain on our website then it is checked directly from the Registry whois for availability. If the searched domain name is available for registration it will show as available & anyone searching that domain name can go ahead with the registration. This is the standard process with any Domain Name Registrar.

If the domain is available then it can be registered by anyone in any part of the world.

Kindly note that if your domain was registered by some other person before you could register it, then it does not mean it was registered by us. This is because we don't store your search logs or provide any information to any third party to register any domain searched by our clients.

We use the industry standard CRM named WHMCS from our billing and domain backend operations like domain whois search.

Normally the Registrars that follow this bad practice are involved in the business of Domain Auctioning & Parking of domains for profit. We are not involved in any such business. So it does not even make sense for us to register a domain searched by our client.

Please note that any domain name can be registered by anyone in the world on first come first serve basis. If the domain name is available then anyone can register that domain name. And it is very harsh to falsely accuse us of such a bad practice.

We always recommend our clients to pay via their card for immediate service activation. If you pay using your card then there would be an instant activation of service. But in case of offline payment method you would need to wait for few hours as we need to track Bank payments.

If your domain was not registered after making the payment or it registered by some other client then you are fully entitled to get the refund as domain registration service was not delivered to you. But please note that this does not mean that the domain was registered by us.

Many Domainers and Bloggers use our service because of our transparency and trust. We would never involve in any such bad practice that would lead to bad reputation or loss of trust.

We have also never received any such complaint from any client before this. We totally understand the value of intellectual property for our clients, so we would never involve ourselves in such a practice.

Also, it is hard to point out the exact reason how your searched domain was registered by someone else. But I want to assure you that we are not involved in any such practice.

We are always open to any criticism that helps us improve our service to our clients. But the accusation that you are making is false & can cause loss of trust in our service. So we request to please always clarify any such misunderstanding with our support first before making such harsh post on a public forum. I hope you understand that such a post can cause loss of business trust & brand image with anyone who is reading this post.

I request you to please contact our support with the domain name/s that you had searched on our website. You can email at support@domainking.ng or also get in touch with Live chat on our website. We will look into the issue and clarify your misunderstanding.

We await your reply to resolve your misunderstanding.

Best Regards,
Karan,
DomainKing.NG

CC: iykepromotions, Otradearena

hammznumbah6ix:
Domain king,i can no longer access my blogger blog ,this started hours ago,its saying ‎'server dns address could not be found',this has affected my two blogger blog,abeg kindly reconnect the most important one being hotvibesmedia.com.ng, ive raised a support ticket,sent an email, wrote on your facebook page,yet no response,what is happening mbok?,hw can I be writing on my blog then suddenly am cut off,why r y'al taking time to respond,you guys used to respond swiftly,bikonu reconnect my site back,i beg una,na wa o!

Hi,
Please note that our support team has already sent mail to you at your registered email regarding your issue.

Please check your mail and get back to us on same ticket.

You can also check our reply on ticket from here: http://clients.domainking.ng/viewticket.php?tid=286547&c=6WmsuOe7

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

profstar:
Pls I've paid for my subscription since last week yet my site is not back online and you guy are not responding to mail______.com

Hi,
Please note that our support team has already sent mail to you at your registered email regarding your issue.

Please check your mail and get back to us on same ticket.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

wizzy212:
Glory be to God domainking.ng is back; but on trying to change my name servers since last month, am getting this message "example.com - Order suspended"

I don't know if anyone here has the same issue; and if you had resolved yours pls share with us...

Hi,
Please note that we are not sure about the issue and the reason for the error message that you are getting until you send us the domain name.

We request you to please send us the domain name with the error message that you are facing at our email support@domainking.ng . Our support team will check and resolve your issue accordingly.

For any issue you can also raise a support ticket from here: http://clients.domainking.ng/submitticket.php?step=2&deptid=1 . Our support team will help you to resolve your issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

creativeguru:
@Domainking
I just saw account suspension as I tried to access my webpage. I am surprised and my email says on account of malware.

Please, enlighten me on this cos I don't know where exactly the malware is. I need the web dev guy to finish his work.

Thank you.

Hi,
Please note that it is clear from your message that your hosting account is suspended due to malware found on your website.

Moreover our support team has also sent mail to you regarding the important steps that you need to follow for securing your website and hosting account. But you have neither replied to same ticket not sent any mail to us for un-suspending your hosting account.

If you want us to un-suspend your hosting account then you need to get back to us on same ticket or sent a mail at our email support@domainking.ng. Our support team will check and un-suspend your hosting account for taking the necessary actions.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

Buffer:
My blog pulled down even after making payment to renew domain name?

I have already done to ticket, pls look into it - 690986

Dont let it be a bad cost of being loyal when others are leaving


Update***************

Wow, that was fast. I'm impressed, the blog is up and running now

Hi,
I have checked that our support team is already checking your issue.

Moreover I have checked that our support team has already sent mail to your regarding this issue.

You will get reply from our support team once the issue has been resolved.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

Vikky014:
I need a refund of my money not a reply. A credit alert precisely.

Hi,
Please note that our support team has already sent mail to you at your registered email regarding your issue.

Please check your mail and get back to us on same ticket.

You can also check our reply on ticket from here: http://clients.domainking.ng/viewticket.php?tid=742660&c=XNIEb2uh

Regarding refund you need to contact our support team on ticket. They will check your issue and assist you accordingly.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

Vikky014:
#742660 that's the ticket raised for a refund of the domain name and hosting plan bought from u. Which u never activated by reason of your crash... Please Domain King refund my money.. What is all these nah... Refunding my money will it take you months....? Refund my money Domain King.

Hi,
I can see that our support team has already replied to your same support ticket. Please check your email for all the details.

You can also read our response to your ticket #742660 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG

profstar:
This part seems irrelevant to me, because I already summarized that in my post up there. But it's alright.


Firstly, i never got any message about price increment.
Secondly, I already made it clear, I have no problem with increment generally.


Now, this is the part that could have solved this whole problem since I noticed the sudden change in my invoice, but no, you guys at first wanted to make me look like I don't know what I'm talking about.


Moral of the story, don't try to deny your mistake when you make one (because we all do), rather, take responsibility and move on.

Hi,
I am really sorry for the confusion that may have been caused to you due to the mistake in invoice. We sincerely apologize for this.

I hope the misunderstanding is clarified now.

Please feel free to contact us anytime if you need any help. We will be happy to assist you with given query.

Best Regards,
Karan,
DomainKing.NG

richieyung:
Hello,
Here I am begging for my money. The money I paid to you guys, please I want you to refund my money. Am not interested in hosting again.
I need my money for another thing, please I bet you in jesus name.

Hi Richieyung,
Please note that if you have any issue related to our product or service with us then you need to contact our support team. It is not possible for us to know your issue without your domain name or registered email.

Can you please tell us your domain name or email that you have registered with us for checking.

You can contact our support team by raising a support ticket or at live chat on our website. Our support team will check and resolve your issue accordingly.

Also, I request you to please contact us via our email support@DomainKing.NG for any issue as it is not always possible for us to reach our clients here on Nairaland and we may sometime even miss your query on this Forum.\

You can raise a support ticket for any issue from here: http://www.domainking.ng/support or you can also email us at support[at]domainking.ng. Our support team will assist you further.

Feel free to contact us if you have any further queries or if you need any further help.

Best Regards,
Karan
DomainKing.NG

profstar:
I have being with them since 2014, registered another website with them in 2015 (which is now the issue), everything start last week after I unknowingly renewed one subscription instead of two (renewed hosting without domain), which was because the bill was splitted (which has not been so for past ones). I felt tricked and I sent a mail to them through their support email, but it got bounced. So I came to Nairaland (where I got to know them in the first place) to pass across my comment.

But then, the redirected me to my mail that , they have responded to me via mail, on checking the mail and following the link to pay for the domain, I discovered they have increased my bill by 1,500 of which they denied it but thank God I screen shot the bill before coming to Nairaland to complain.

I have just one rule in business, "Don't try to play smart as I won't to you" so no matter how petty the amount we are talking about is. Business is business, transparency and dignity is required.
Kindly find attached screen shots
domainking
DomainKingTeam
Seun, Lalasticlala

Hi,
I am Karan from DomainKing.NG.

It seems that you have some misunderstanding regarding the renewal invoices and prices. I want to clarify this issue for you.

Please note that when you have placed order for .com domain on 24/04/2015 then the price of .com domain was N1750. On the same date you have bought Civilian hosting plan with us which was of N1600.

Moreover you have paid your renewal invoice for both domain and hosting plan on 02/05/2016. The renewal invoice was for the amount N5060 (N1600 for Civilian Hosting plan + N3000 for .com domain renewal + N460 late fee)

Kindly note that on 17 Oct 2016, the prices of some of our services including domains and hosting was increased. We had also sent mail to your registered email regarding the prices update. Please check your email for message with subject "Important Update Regarding our Pricing". I have also attached the screenshot of that mail sent to you regarding the price update. Our prices were updated due to high increase in exchange rates of Naira to USD.

Also this time the renewal invoices are generated separately by our system. The renewal invoice of .com domain is N4500 and the renewal price of Civilian hosting plan is N3000.

Due to some technical issue the renewal invoice was not created as our our update prices. So we manually updated the renewal price of.com domain in your invoice. We are sorry for the misunderstanding caused due to issue with our system.

I have checked that you have paid the hosting renewal invoice but you have not paid your domain renewal invoice. So your hosting is already renewed till 24/04/2018. But your domain is still expired as you have not paid your renewal invoice. For renewing your domain name you also need to pay your domain renewal invoice.

You can check your all paid as well as unpaid invoices from your panel.

I hope this clarifies your all issues related to prices update and renewal cost of product or services with us.

If you have any further issue then I request you to please get in touch with our support team by raising a support ticket for your issue. You can also get in touch with us via live chat on our website. We are available 24X7 to assist you.

For any issue, you can also email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Karan,
DomainKing.NG

profstar:
Who told you I got my domain last year? You better get your fact straight.
When I [b]renewed[b/] my subscription last year, I got a single bill for both subscriptions.
And you said, you reviewed your prices, did you send any notification to that effect?
So unprofessional.
For like 2 months I was thinking one bill as usual, amidst the thousands of remainder I was getting with THE SAME FIGURE, I picked one and pay. Only to hear, 'April fool' after payment.
You know people will think twice before paying if you had put 3+3=6 on the bill. So you make them pay, before pointing out the second 3, so the customer is forced to pay without evaluating total price since he/she already paid part, and If the customer doesn't pay the second bill, it is still a win win, for you.
You don't do business with deception
Try and be plain, those that will pay will still pay.

Hi,
It seems that there is some confusion at your end regarding this issue.

Please note that we had sent the price update email to you on 17-Oct-2016. Please check your email for our notifications.

Moreover, our support team have replied to you on your email with all the details. You can also login to client panel to view your ticket: #747816. You can login from here: http://www.domainking.ng/login/

I have tried to clarify all the doubts in that email. Please check it and get back to us if you have any other questions. We will be happy to answer all your queries.

Best Regards,
Vishal
DomainKing.NG

profstar:
Why will you guys split the bill, I don't understand, when I paid last year, I got both on a single bill, so why the splitting.

Then again, how come hosting increased from 1,600 to 3,000?
And it's not like you guys have a great service.
I'm really mad right now, may be it's time to move on.

Hi,
Please note that, when you had placed an order for domain and hosting for first time in last year, at that time the price of .com domain was N3000/yr and Civilian Hosting plan was N1600/yr.

So, you had paid N4600 for .com domain and Civilian Hosting together.

But, we had to revise our domain and hosting prices in October 2016 when NAIRA became very week as compared to USD. You were sent an price revision mail on 17-Oct-2016.

The Current price for .com domain renewal is N4500/yr and Civilian Hosting is N3000/yr. And our system have raised two separate invoices for domain and hosting renewal.

I have checked that you have already paid N3000 for your hosting renewal but your invoice of N4500 for domain renewal is still unpaid.. So, I request you to please pay for your domain renewal as well so that you don't have to face downtime.

I hope you understand.

Also, I request you to please contact us via our email support@DomainKing.NG as it is not always possible for us to reach our clients here on Nairaland and we may sometime even miss your query on this Forum.

Regards,
Vishal
DomainKing.NG

profstar:
I paid for subscription to renew my site but it hasn't been confirmed.

Please what's going on?
The payment was done on Thursday. And since then no feedback.
It expires today. Pls I need prompt response. ____.com
Thank you.

Hi profstar ,
I have checked that our support team has already replied you on your email and ticket #687687 . Please check your email's Inbox and Spam folder for details.

Also, you can login and view your ticket from this link: http://clients.domainking.ng/viewticket.php?tid=687687&c=wYc3yHnQ

Your domain and hosting is expiring on 24-04-2017 and I can see that you have paid for renewal of your Civilian hosting plan but not for your domain renewal.

So, I request you to please login to your client panel and pay your invoice for domain renewal as well. You can view and pay your invoice from here: http://clients.domainking.ng/viewinvoice.php?id=17819

I hope this helps.

For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

Vianaija:
Hi Karan, hope you know that 1 customer is equal to 1,000 customers? Domainking is my best domain registrar in Nigeria, you guys have been providing me with pleasant customer support and excellent service, which makes me to keep telling and referring my friends to go with Domainking, not that I'm associated with your affiliate program or making money from it, but because of your support and customer service.

Now, I'm very much disappointed when I saw lanre316 comment here, 1st reason been that I understand what it is like to loose a Web resources/Data, and 2nd reason, because domainking is my best registrar, I couldn't believe it at 1st until I saw your reply.

Well, you guys should take your time and find the best resolution for his data loss, it's quite unbearable, I can testify to this... I would be glad if you guys can provide a better solution to the incidence as to retain your good reputation and pleasant customer support which have been trending all over here.

Once again, I'm glad you're back and I pray you guys won't experience any problems that would make you to go offline again...

Best Regards,
Vianaija

Hi Vianaija,
Thank you for your faith in our services and support.

We are already in contact with the client and we are doing our best to help him with the solution.

We also understand the power of voice of our clients and we totally respect them.

I am sure that you can understand our situation as our services were abused and we were unable to handle support and billing queries for few weeks.

The situation that has come upon us can happen with any organization and we have taken all the protective measure to make sure this doesn't happen in future.

We have been providing refunds and services to all the affected clients & we will make sure that justice is done to all.

But, there are certain issues that were out of our scope due to which our clients had to suffer as well. We apologize for the loss they had incurred during this time and we are doing our best to compensate them.

You may be already aware of the fact how much hard work and time we have invested to build the brand name and reach upto this point. And we will not let it go down in any way.

We also want to thank you for your continuous support and appreciation.

Regards
Karan
DomainKing.NG

dokunbam:
I have sent​ my bank details

Now am expecting alert

Hi Dokunbam,
I have checked that our support team has replied you on your email and ticket. Please check your email for details.

Our Billing Team has already processed your refund and your payment will reach your account in next 24-48 hrs.

I hope this helps.

For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal,
DomainKing.NG

[quote author=dokunbam post=55738189][/quote]Hi,
We are really sorry for inconvenience you had to face during that time due to our website being off-line. We have tried to resolve all the pending queries and have been processing refunds to all those who had not received the service for which they had paid.

Kindly note that you are fully entitled to get the refund for your order as service was not delivered to you.

If you want then you can register any other domain in place for which you had paid or we can add the payment in your account's credit balance so that you can use it to buy any other service from our website.

Also, if you want then you can send us your bank details so that we can refund the payment in your account.

We request you to please contact our support team at email support@domainking.ng for processing the refund of your paid amount.

For any issue, you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal,
DomainKing.NG

Vianaija:
Hi, you guys were absolutely wrong, infact you're wrong, must he send you mail before you cancel the automatic deletion when you fully know that your server was down at the time of his renewal, now to simply admit the fact that you guys has made the mistake instead you keep on prolonging the issues.

I'm glad you guys are back, but your response here gave me the benefit of the doubt, you know pretty well how painful it is for someone to loose his Web resources and other things attached to it, yet you came down here vomiting unreasonable excuses, instead of being sorry, because you think you knew how to blow grammer....

This is quite unfair, I would have given you a dirty slap if you're here with me...nonsense..!!!

Hi Vianaija,
We totally understand how important a website's data is for any user. And I too would be very frustrated if I lose my data because of not being able to renew my services.

But I hope you understand that the hosting account was auto-terminated because the hosting account was not renewed, even though our system had sent renewal reminders. Our support was also available for all issues.

Our system on the server on which Lanre316 was hosted is provisioned to auto-terminate accounts within 7 days if the service is not renewed.

We are currently working with Lanre316 to find a resolution for him. We will make sure that Lanre316 gets the best resolution to this problem.

Best Regards,
Karan
DomainKing.NG

lanre316:
Thanks very much. I'm glad someone understands what I am trying to say.

Hi Lanre316,
Please understand, that I have already explained to you that we were not contacted by you for the renewal of the service. Our system had had sent multiple renewal reminders to you on your email. And our support was also available to help with all issues during this period.

But, we can understand your situation and we are really sorry that you are facing this problem. We want to help you in every possible manner in resolving your issue. But please understand that it is impossible for us to resolve this issue here on Nairaland.

So, I request you to please get back to our support team at support[at]DomainKing.ng for your issue. They have already been in touch with you for finding a solution to your issue. Please get back to us so that we can solve your issue for you.

We apologise for any inconvenience that you may have faced with us during this time. We also thank you very much for your support.

Best Regards,
Vishal
DomainKing.NG

lanre316:
"automatic account termination service is enabled on server" that should be on a normal day when your website is up and running. What of when your domainking is offline and one is unable to renew.

Admit it, you're wrong not to disable automatic deletion of unrenewed accounts during your downtime. It's common courtesy and corporate integrity to apologize when you have committed an error. That error cost me a valuable customer.

Hi,
Please note that I have already explained it to you that we have put an overdue account on hold if we receive any mail from our client regarding the payment of the invoice.

Moreover our system had sent you the invoice overdue notice on your registered email. But in your case you have not sent any mail regarding this.

I request you to please contact our support team mentioning your domain name. They will check your issue accordingly. If something can be happen, they will also assist you.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG