emmsana:
Hello.
i will love to know why my domain with the below details was suspended while still in active year without any notification.
Registration Date: 03/07/2019
Domain: askme(dot)com(dot)ng
Registration Period: 1 Year/s
Amount: N999
Next Due Date: 03/07/2020

what business do i have with Hostgator? as the page is asking me to contact hostgator

Hi Emmsana,
I'm sorry for delay in getting back to you.

I can see that you have only domain askme.com.ng registered with us & it's already activated till 2020-07-03 with us as per whois record.

However, I've checked that currently your domain is loading from your hosting account that you have brought from somewhere else (NameCheap Hosting provider). You can even confirm it from here: https://whois.nic.net.ng/whois.jsp

So I advise you please get in touch with them & ask for this issue as you are using their name-servers. They will surely assist you with it.

Moreover, I request you to please contact with our support team at support@domainking.ng or via Live Chat Support on our website for faster response in future.

You will get faster response within few minutes.

Regards,
Karan,
DomainKing.NG,

Semilore0001:
Why does the refund process take so long and so much time, especially with Guaranty Trust Bank, but different when funding the account?

Hello Semilore,
I am really sorry for the delay in getting back to you.

Normally, refund process will take upto 24 to 48 hours for the refunded payment to get credited into bank account. This is a standard time that defined at bank end & unfortunately it is not in our control.

In case if you have experience regard refund, I request you to please get in touch with our billing team regarding payment if you have still not received the refund yet or something else. You can get in touch with our Billing team at support@domainking.ng or via Live Chat Support on our website for faster response.

So kindly get in touch with our Billing team as soon as possible.

Best Regards,
Karan,
Domainking.NG

AnglChris:
My sites haven't been coming up if recent. More like there are times all my blogs don't even come up at all I'm using blogger but domainking domains. Please help!

Hello AnglChris,
I am really sorry for the delay in getting back to you.

I request you to please get in touch with our support team regarding your website issue. You can get in touch with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

Please understand the Nairaland thread is not an right medium for communicating support issues so if you have any issues directly contact us via Live Chat Support on our website or via email. Our Support team will respond you in minutes.

So kindly get in touch with our Support team as soon as possible.

Best Regards,
Karan,
Domainking.NG

ospreywin:
Hi domainking... I was unable to log in to my cpanel with the cpanel url, I'm receiving error when trying to reach the url

Hi ospreywin,
Please note that we are not sure about your issue until you confirm us the domain name and error message that you are getting at your end.

I request you to please contact with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

You will get faster response within few minutes.

Regards,
Karan,
DomainKing.NG,

Hi doyinbedinod,
I am Karan from DomainKing.NG.

I just wanted to confirm with you again if your issue has been resolved or not? Please let me know if you are facing issue with anything, so that I can urgently assist you. We are always happy to help.

Moreover, we have a very active support team & we almost always reply within few minutes, even on weekends. Please always simply reach to support@domainking.ng, and you will always get response & resolution from us within minutes.

In case you ever don't hear back within 1-2 hours max, then please let us know as we may have missed your query.

Best Regards,
Karan
DomainKing.NG

doyinbedinod:
Good morning everyone

Happy new month

Please I need help, I was try to get a host from domainking as suggested up there I fill all the necessary feeds then check out to make payment, while make payment I got to the area where you need to add otp from your bank I did for me to proceed the browser went blank, now the money is not in my account and domain king has not certified my payment, what should I do as this job is for a client and its urgent

Cc domainking

Hi Faceland,
Thank you so much for your honest feedback. We really appreciate it.

We can assure you that we always appreciate & love our genuine clients, and we always try our best to over-deliver. But at the same time we have the responsibility to make sure that such abusive clients don't use our services for their illegal activities, which is a big concern for any genuine provider.

We take that responsibility very seriously as these bad clients can affect other clients as well. So we make sure to actively track such abusive websites & take strict action against any such clients.

Once again we sincerely appreciate your concern on this issue, and I hope that I was able to clarify any concerns that you may have.

Best Regards,
Karan
DomainKing.NG

faceland:


Anyway, it's between the two you. I am sure if his activities are legitimate, he would find a way to correct the situations through the appropriate channels.

If someone took down my website without warning (when am not doing anything wrong), I would go into full blown war mode But according to you, he allegedly broke the law.

Hi Faceland,
Thank you so much for your honest feedback. We really appreciate it.

Please note that we do almost always contact the clients before taking any action on a complaint, and it was the same in this case.

In cases where the client is clearly using the website for abuse like Phishing (which is a serious crime), we take immediate action. And we request that you should not support any such person without facts.

We hope that you would understand how serious an abuse issue is without coming to conclusions, and how unsuspecting users can fall victims to such abusive website owners who try to take advantage by claiming ignorance & innocence for their wrong actions.

We have very strict stance against any such abusive users, and we request that you too should not support any such scammers.

Best Regards,
Karan
DomainKing.NG

faceland:
Please, next time, contact the person before you take down their website.

Hi Randieboy,
We never suspend any genuine services & we don't allow any abuse of our service. We have very strict stance against any abusive client.

Your services with us were suspended because you were using it for abusive purposes. We don't support or tolerate any such activities, and any such service will be suspended as per our terms & reported to the relevant authorities for action.

We are compelled to ask for verification when we find anything suspicious as we cannot allow any scam website to be hosted with us, and no genuine hosting provider would allow any abuse of their service.

Best Regards,
Karan
DomainKing.NG

randieboy:


Domainking are scammers. When you buy hosting from them they will disable your account after 48hrs. They will claim that they can't find your name on the internet so you are a scammer. avoid them if you dont want to lose money.

Hi Randieboy,
We never suspend any genuine services & we don't allow any abuse of our service. We have very strict stance against any abusive client.

Your services with us were suspended because you were using it for abusive purposes. We don't support or tolerate any such activities, and any such service will be suspended as per our terms & reported to the relevant authorities for action.

We are compelled to ask for verification when we find anything suspicious as we cannot allow any scam website to be hosted with us, and no genuine hosting provider would allow any abuse of their service.

Best Regards,
Karan
DomainKing.NG

randieboy:
Domainking are scammers. avoid them if you dont want to lose your site and money

Hi Randieboy,
We never suspend any genuine services & we don't allow any abuse of our service. We have very strict stance against any abusive client.

Your services with us were suspended because you were using it for abusive purposes. We don't support or tolerate any such activities, and any such service will be suspended as per our terms.

We are compelled to ask for verification when we find anything suspicious as we cannot allow any scam website to be hosted with us, and no genuine hosting provider would allow any abuse of their service.

Best Regards,
Karan
DomainKing.NG

randieboy:
Domainking are scammers. I bought web hosting from them and they disabled by site in less than 48hrs. They claimed they searched for my name on the internet and couldnt find me on social media so i am fake and within 24hrs my site was gone. Avoid domainking if you love yourself.

Hi Randieboy,
We never suspend any genuine services & we don't allow any abuse of our service. We have very strict stance against any abusive client.

Your services with us were suspended because you were using it for abusive purposes. We don't support or tolerate any such activities, and any such service will be suspended as per our terms.

We are compelled to ask for verification when we find anything suspicious as we cannot allow any scam website to be hosted with us, and no genuine hosting provider would allow any abuse of their service.

Best Regards,
Karan
DomainKing.NG

randieboy:
Avoid Domainking they are scammers. you will lose your doamin, hosting and your money after they accuse you of using fake identity. avoid them at all cost

Hi Randieboy,
We never suspend any genuine services & we don't allow any abuse of our service.

Your services with us were suspended because you were using it for abusive purposes. We don't support or tolerate any such activities, and any such service will be suspended as per our terms.

We have the right to ask for verification when we find anything suspicious.

Best Regards,
Karan
DomainKing.NG

randieboy:
You scammer karma would catch up with you soon. you people disabled my site in less than 48hrs after payment claiming you cant find me on social media and requesting for personal documents that you want to use to scam others. Guys avoid these scammers for your own good.

Jovialportal0:
Hello domainking rep,

got a hosting and a domain today don't know what's wrong, the account is still pending.

please help as the project is urgent

Hi Jovialportal0,

I am really sorry for the delay in getting back to you.

I request you to please get in touch with our support team regarding your issue and they will get back to you in few minutes. You can get in touch with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

Please understand the Nairaland thread is not an right medium for communicating support issues so if you have any issues directly contact us via Live Chat Support on our website or via email. Our Support team will respond you in minutes.

So kindly get in touch with our Support team as soon as possible.

Best Regard,
Karan,
DomainKing.NG

bignero:



hello Please my website
www.livingwell.com.ng
gave me this error message this the morning BAND WIDTH LIMIT EXCEDED

whats the problem? and whats the solution?

Hi,
Sorry for the late response.

I have checked that you have only registered this domain name with us but your domain is pointing to other hosting provider. I wanna clarify you that website issues are always related to hosting and not with domain name.

So that I recommend you to please contact to your hosting provider. They will check your issue and assist you with this.

Moreover, we have already replied to you at your registered email with us about this issue. Kindly check our mail for more information.

Regards,
Karan
DomainKing.NG

JONITEZ:
Hello Domain king.

My site(www.cresthub.com) has been offline for over 48 hours.

The screenshot below will explain better.

Hi JONITEZ,
Sorry for delay in getting back to you.

I've checked that your website cresthub[dot]com is already working fine at my end. I have also checked it at independent 3rd party monitoring website: GTMetrix & your website is loading perfectly there also. Please refer to this report: https://gtmetrix.com/reports/cresthub.com/gA1o5Y7q

Please recheck it again from your side.

Also, for faster response I request you to please always contact with our support team regarding your issue via registered email. You can also contact with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

You will get faster response within few minutes.

Regards,
Karan,
DomainKing.NG,

EmiYagi:
Please my blog www.earnersweb.com has being showing this and i have complained to customer care via email but customer care hasnt been productive. Please what is the issue?
I was asked to verify account and i have sent my details still no change.

Hi EmiYagi,
Sorry for delay in getting back to you.

I've noticed that your issue has already been resolved by our one of support representative team & your website is also working fine now.

Please check your registered email for the confirmation.

Also, I request you to please always get in touch with our support team regarding your issue via registered email. You can get in touch with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

You will get response within few minutes.

Regards,
Karan,
DomainKing.NG,

Isuachrist:
Domain King. Can you please speed up confirmation of customers payments.

I paid with GTB today and I believe it was received since 12:noon.

I am waiting thanks.

(I can't put my details here as u said no double Messages, I have already sent an Email)

Hi Isuachrist,
I am really sorry for the delay in getting back to you.

Please note we are already working on ways to faster tracking of Bank payments of customers.

I request you to please get in touch with our support team regarding your payments via registered email. You can get in touch with our support team at support@domainking.ng or via Live Chat Support on our website for faster response.

So kindly get in touch with our Support team & they will get back to you within few minutes.

Best Regards,
Karan veer,
DomainKing.NG

PrinceOgun:


This is not enough reason to sieze his domain names atleast a warning should have suffice , you people do look fraudulent

Hi PrinceOgun,
All the claims made by this user are false and should not be trusted.

The domains have been suspended due to abusive activities & we don't support any abusive users.

We never suspend any genuine users & we are happy to always help genuine clients. But we have very strict stance against any abusive user.

We have suspended the services of the user because he/she was running illegal websites which were reported to us. He is trying to harm innocent & unsuspecting Nigerians by selling stolen credit cards and banking details, and also possibly involved in other bad activities. We don't support that at all.

Refer to the attached screenshot.

Card/Banking fraud is a serious crime and any responsible hosting provider will not turn a blind eye on this. Any genuine person should not be supporting such a scammer.

We request that anyone reading this thread should understand the gravity of the situation & ascertain the facts (and not support any bad activities by the abusive user) before reaching any conclusion.

We don't support or tolerate any abuse on our platform.

Best Regards,
Karan
DomainKing.NG

Hi,
Your domain websnaira[dot]com & other domains has been suspended for abuse. We don't tolerate any abuse of service.

You are using your account for illegal activities & trying to scam people, yet you are playing innocent by writing this fake review. We request you to stop spreading lies & misinformation on any platform, as we will not tolerate any abuse from your side.

You have been also promoting your illegal services on Nairaland with links to your abusive website. Refer to the attached screenshots.

We never suspend any genuine users, but we have a very strict stance against any abusive clients. We don't support or tolerate any abuse.

The decision is final & we will not accept anymore false information from your side.

Best Regards,
Karan
DomainKing.NG

stanfugyyy:
http://domainking.ng is fraudulent web hosting company. They have trapped my money twice. Firstly, i made a payment of N3600 for one year shared web hosting through cash envoy payment system on their platform. They claimed that they didn't see my transaction and my money was gone. Secondly, on another occasion, I made another payment of same amount for another shared host service on http://domainking.ng. They gave me the service and they suspended it before 48 hours. They don't have physical address or phone number. Don't fall victim like i did. Be careful

Hi Stanfugyyy,
I am really sorry that you had a bad experience with us.

I have checked your ticket for finding the reason that prompted you to post this feedback & I noticed that you have been facing issues with your payment.

I found that your payment is unpaid at our payment gateway (Cashenvoy), even though you have reported that it was debited from your side. We even sent you multiple screenshots of the transaction history at the gateway & our conversation with the payment gateway on this paymeny issues.

As already advised by our support, I request you to please get in touch with your bank because it is possible there was some issue at their end that could have caused the payment to fail.

Moreover, if the payment is debited from your account then you can even get the reversal for it from your bank as we have not received it. You just need to get in touch with your bank for it as we have advised in our support messages.

Please also understand that this is a payment issue & by no means a reflection of our service & support. We have been trying our best to assist you on this issue & it makes no sense for you to let you down for such an issue.

We also feel really bad for your bad experience that you having with us, but I hope you also understand the issue from our side.

Please get in touch with your bank & let us know once you have their response. We will be glad to get your update.

Best Regards,
Rahul
domainking.NG

arenterprise:
Server almost good except for occasional weekends downtime. But the downtime no dey reach 12 hours sa.

Overall they are good but their plans are terrible.

If you want I can show u a good host I'm currently using with unlimited band with and diskspace for just 2,700 first year then 5400 later.
With your permission.

Hi Arenterprise,
I'm Rahul from DomainKing.NG.

I want to thank you for your feedback.

It is weird that you are reporting downtime with our service as we can confirm that we had no such downtime at all on any of our servers. We take downtime really seriously, and we want to make sure that you always get 100% Uptime with us.

Note: We request you to please leave your honest feedback only if you have used our hosting service, and not leave any feedback in order to promote other service(s), since that would not be honest or helpful.

1) Almost all our servers have been up with zero downtime for quite a while now. We use the latest Cloud infrastructure, with downtime monitoring, so we will be the first one to be aware if there was any such downtime.

Moreover, are a committed to transparency & we will be the first to inform you as we don't believe in hiding any incidents.

2) Moreover, our plans are the cheapest for the features that we offer. We host all the websites on SSD based servers, with inbuilt page caching for the fastest speed, unmetered bandwidth, free backups, full Wordpress support & lots more.

If you are actually using our service & facing any issues with our service, please simply reach out to us at support@domainking.ng. We will be happy to get your feedback as it will really help us improve.

Best Regards,
Rahul
DomainKing.NG

Brilliantdad:
Hi Nairalanders.

I'm calling out domainkingNG for an open explanation of their affiliate earnings reductions and refusal to payout.

Hi Okpara,
I am Rahul from DomainKing.NG.

We are really sorry to know that you have not yet received the withdrawal of your Affiliate Commission & for other issues that you are reporting.

I cannot express how sorry we are & I too would be really angry with such a situation. But I want to clarify & assure you that your commission has already been cleared from our side.

I've also sent screenshot of the proof of payment clearance from our end with our gateway.

I want to add that we have a very transparent record of clearing all the commission in the past within a week for all our affiliates (which you can verify by talking to any of our affiliates) & we take such matters very seriously. You should get paid for what you deserve without delays & we will never do anything to change that.

So I humbly request you to please not jump to any conclusions & give us some hours to look into with our gateway as to why the payment is not yet received by you even though we have sent it almost over a week ago.

Also, I want to clarify that we offer 25% commission with Baby Geek plan hence you received N1850 commission in your bank & we are really sorry for any miscalculation that may have caused the confusion on the commission.

Any commission that you request is always cleared once your send us your details, and you had sent to us your Bank account details on 10th April in your case, and your commission was cleared right after then from our end.

It is really bad that you have still not received the payment & we too are angry and disappointed to be in such a situation where you feel let down, but I can assure you that it is not from our end since we have already sent it.

We send the payments through our gateway partner Voguepay (they say that they take 24-48 hours which is why we ask you to wait for this time). And any delay at their end also delays things for us.

I'm checking with our gateway, since the payment was made through them & we have to check with them to find out why you have not yet received the payment even though we instructed them over a week ago to transfer it. I'll get back to you with the further feedback in my next reply really soon on the same ticket.

I request your patience during this time.

Feel free to contact us if you have any further queries or need any further help. I'll be really happy to answer all your queries.

Best Regards,
Rahul
DomainKing.NG

Bigboy289:
I want to check my available disk space, I want to login to cpanel but it is telling me : "you changed your IP address"

Hello Bigboy289,
Sorry for delay in getting back to you.

If you are looking to check your available disk space in cPanel, please refer this guide: https://www.domainking.ng/articles/disk-space-usage-in-cpanel/

The above guide will be helpful for you to check disk space usage in cPanel.

Regarding IP Address Changed:
====================
If your IP is changing constantly than its clear you are having internet connectivity issues.

Please note for security reasons cPanel don't allow users to use dynamic IP within a session. During a login session, your internet connection has to maintain a same static IP to validate a session.

Many internet connections use dynamic IPs but the IP never changes between an active session, if it does it could be due to poor internet connectivity which must be reported to the ISP. You can confirm this by going to: https://www.whatsmydns.net/whats-my-ip-address.html

So please try to access your cPanel from the sub-domain https://cpanel.yourdomain.com(replace with your domain name) , many times this will fix the error.

Or you can access your cPanel with static IP. This will also fixed the issue.

I hope this clarify your queries.

Best Regards,
Karan,
DomainKing.NG

Bigboy289:
Dkng, what is the maximum number of posts allowed for someone on soilder plan?

Hello Bigboy289,
Thank you for your query.

There is no restriction while uploading posts on the Soldier hosting plan. You can upload the posts on Soldier Hosting Plan, unless you have disk space available on the Soldier Hosting Plan.

Whenever your allotted disk space will be over, you will not be able to post or upload anything.

Currently, we are offered 2GB disk space on Soldier hosting plan. You can also check & confirm it from here: https://www.domainking.ng/web-hosting/

This guide will be helpful for you to placing hosting order: https://www.domainking.ng/articles/how-to-buy-web-hosting/

I hope this clarify your queries.

Best Regards,
Karan,
DomainKing.NG

Waga10:
my fellow bloggers who host on domianking.ng do you have any issue over there because I visited my website this evening and it worked fine but currently its only visible on Google and my opera is saying link not existing

Hi Waga10,
Hope you are doing really well!

I am Rahul from DomainKing.NG.

I'm happy to clarify this issue here. Please refer to the following.

I searched for your website in your old posts on Nairaland, and based on the check I want to confirm that we did have a downtime of 30-40 minutes on 10th March Sunday, on the server that your website is Hosted.

It appears that you may have missed our notification, prompting the confusion. I'm happy to clarify it.

The downtime was to perform a regular check to track the performance of the server, checking of RAID & backup disks, perform some upgrades & make sure that the server keeps performing at the best speed & with no downtime.

Before this check, the server on which your website is hosted had been up for 132 days with zero downtime & we want to make sure this continues.

I want to assure you that we take downtime really seriously, and we want to make sure that you always get 100% Uptime with us. In case of any downtime or server issues, we will be the first to inform you as we don't believe in hiding such incidents.

In future, I advise you to please contact our support at support@domainking.ng (we always reply within minutes) instead of any social channels as in most cases its almost impossible for us to actually know the issue or keep track of it to resolve it on priority. Such an issue can go unnoticed sometimes & we never want that to happen.

I really hope that you understand it & this clarifies any doubts.

As always, we want to make sure that you are always fully satisfied with our services & support.

If you have any doubts or queries for me, or need any help with any issues, please simply contact our support or reply to the email that I sent to you. We'll be more than happy to answer all your queries.

Best Regards,
Rahul
DomainKing.NG

dagoldenboi001:
It's been more than three days now and my website is not yet online. What's happening?

Hello dagoldenboi001,
Sorry for delay in getting back to you.

Have you raised support ticket for this issue. If you have already done, you will surly get reply & will resolve your issue from our support team within few minutes.

And for faster resolving any issue in future, you are requested to raise a support ticket from here: https://clients.domainking.ng/submitticket.php?step=2&deptid=1

Our Support team will check your issue and get back to you.

Regards,
DomainKing.NG

Generalmac:
Any number to call to get to support center? It's urgent.

Hi Generalmac,
Sorry for delay in getting back to you.

I am sorry, currently we don't provide voice support but you can email us at: support@domainking.ng or you can contact us from your registered user email or by creating a support ticket from your account: http://clients.domainking.ng/submitticket.php?step=2&deptid=1

Our support team will get back to you within few minutes & glad to answer your all queries.

Regards,
DomainKing.NG

adex3g:
hello domainking
i am an old customer, any promo code for an existing customers, i want to add one domain to my domains.

Hi Adex3g,
Thank you so much for your query & I am really sorry for the delay in getting back to you.

Can you please let me know the domain extension (like .com, .ng etc.) that you are looking to order. We may have an ongoing promo right now depending on the extension that you want to order.

You can also get in touch with our chat support on our website https://www.domainking.ng & they will be glad to help you with all your questions.

Best Regards,
Angad
DomainKing.NG

Ovakpo001:
Hello Domainking,

Please I want to know the process of setting up cloudflare for my custom domain.

Hi Ovakpo001,
Thank you so much for your query.

You can easily setup Cloudflare on your domain in 5 minutes. Please refer to this guide for help: https://www.domainking.ng/articles/how-to-setup-cloudflare-on-your-website/

You just need to enter the DNS records from Blogger in your Cloudflare panel.

If you are facing any issues then please get in touch with our support or live chat on our website. We will be happy to help you.

Best Regards,
Angad,
DomainKing.NG

represherzugson:
DOMAIN KING THEY ARE CHEATERS

They are scammer wooooo

they scam on me if you think am lie inbox me to show you all my evidence

Hi Represherzugson,
I am really sorry that you are having a bad experience with us.

I have checked the reason that prompted you to post this comment & I noticed that you have been facing issues with your payment.

I found that your screenshot for proof of payment is not clear at all as it does not have any payment details. We have tried to get your payment tracked multiple times with our banking partner using the details that you had sent but they could not locate it.

As already advised by our support, I request you to please get in touch with your bank because it is possible there was some issue at their end that could have caused the payment to fail. Or the details that you are sending us are not correct like difference in the name or transaction reference.

I request you to please send us a clear screenshot of your payment so that we can try to get your payment tracked again.

Moreover, if the payment is debited from your account then you can even get the reversal for it from your bank as we have not received it. You just need to get in touch with your bank for it as advised in our support messages.

Please also understand that this is a payment issue & by no means a reflection of our service & support. We have been trying our best to assist you on this issue & it makes no sense for you to let you down for such an issue. We also feel really bad for your bad experience that you having with us, but I hope you also understand the issue from our side.

Please get in touch with your bank & let us know once you have their response. We will be glad to get your update.

Best Regards,
Angad
DomainKing.NG

Bigboy289:
Will you help me with seo if I buy hosting from your company?

Hi Bigboy289,
Thank you for your query.

Sorry, we are currently not providing any SEO services. SEO is a full time work & it requires professionals to manage SEO for a website. And its not possible for us to manage this for our clients. A website's SEO needs to be managed by the clients.

But you can learn SEO by following & reading websites like Moz, Quicksprout & other similar websites. You can start from these links: https://moz.com/beginners-guide-to-seo , https://www.quicksprout.com/the-beginners-guide-to-online-marketing-chapter-10/

Regarding hosting plans:
=================
For Hosting plans, you can visit: http://www.domainking.ng/web-hosting/

Currently we are offering Upto 20% OFF on our hosting plans and free .com.ng and .com domain with our Hosting plans.

This guide should be of help for ordering a hosting plan: http://www.domainking.ng/articles/how-to-buy-web-hosting/

I hope this clarify your queries.

Best Regards,
Angad,
DomainKing.NG