₦airaland Forum

lanre316:
I have contacted your support and nothing could be done to recover my website. My point is that you should have put all accounts on hold and not terminate any account during your downtime. Yet you refuse to acknowledge this error on your part.

Hi,
Please note that on shared hosting, all resources are shared among all users hosted website on same servers.

As automatic account termination service is enable on server, the expired hosting account is automatically terminated after the defined period.

Moreover our backend team is deciding to change the account termination policy. We will inform all our clients once such policies are defined.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

lanre316:
I have raised the ticket and I have been made to realise that nothing can be done to recover my website. It's gone forever. Even Google cache didn't do any good.

You sent me a reminder mail quite alright to renew the account but I cannot login to renew anything. What I was saying is that you could have suspended automatic website deletion for those who could not renew their account during your downtime. If your domainking website was up and running normally, I would have easily renewed my account even before your reminder email. Accept that you did wrong by deleting websites that cannot be renewed during your downtime.

Hi,
Please note that generally due to overdue payment of an renewal invoice the hosting account is automatically terminated from the server.

Generally during the renewal period if we receive mail from the client regarding the payment will be made in few days, we put the account on hold till the invoice is paid.

If you have any query related to your account termination due to overdue invoice then I advice you to contact our support team. Our support team can assist you better regarding this issue. They will clarify all your queries.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

lanre316:
I am still sad that my website was deleted because I cannot renew my hosting account during the period your website domainking was down. It's not my fault that my hosting account was due for renewal at a time when your website was down and I can't login to renew it. You could have suspended automatic deletion of unrenewed accounts during this period. That unfortunate incident caused me a major financial loss because it was for an important client of mine. Everything just gone like that and I didn't have a backup. It's very unfortunate. Domainking, you do me strong thing

Hi,
Please note that your hosting account may be terminated due to the overdue of your renewal invoice. Our system had also sent overdue notice to your registered email before the 1 month of overdue date.

It may be due to not getting back to us after receiving the overdue notice sent from our system.

Moreover, for further checking of your issue I advice you to raise a support ticket or send mail from your registered email at our email support@domaining.ng

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

Hi,
Greetings for the day. I officially represent DomainKing.NG on Nairaland. We are coming back online.

Over the past few weeks, our website was unavailable due to maintenance and other issues.

Some of the clients would had not been able to buy and renew their services. But, now our website is online and all the services are available except .ng domain registration.

We are really sorry for inconvenience you all had to face during this time due to our website being off-line. We have tried to resolve all the pending queries and have been processing refunds to all those who had not received the service for which they had paid.

We are working hard to come back strong and realize our motto to provide domain and hosting services to our clients at an affordable price.

We also want to thank all the well-wishers who have supported us in any manner during this phase of downtime. We are glad that you all kept your faith in us and we assure you all that we will not let you down.

We want to inform you that now, DomainKing.NG is functional and you can place new order for Domain Registration & Webhosting.

Please note that, currently we are not receiving any new order for .NG domains (.com.ng , org.ng etc. ).

But, you will be able to register all other domain extensions provided by us that include .Com .Net .Org and .Biz etc.

The service for .ng domain registration is temporarily not available but we will start the service again once things have been sorted out.

We also want to inform you that, during the time our website was offline, we have tried to resolve all the support and billing inquiries via our email. We are also providing clients with refund to whom services were not delivered.

By any chance, if anyone have not been able to contact us then we request them to please send us an email now. You can email us at support@DomainKing.NG and our support will get back to you as soon as possible.

For all the existing clients: Our Platform is functional and you can manage your domain and hosting on your own. If anyone is facing issues then they can contact us by sending a mail across to support@DomainKing.NG.

We will soon issue an official statement with all the details and clarifications for issues that happened on our website.

Best Regards
DomainKing.NG

lanre316:
I need help. I couldn't renew my domain account nor my hosting account during the period your website was shut down, now my hosting account has expired. Please do something about cases of people like me who are unable to renew their account during the period your domainking was unavailable.

Hi,
I can see that our support team is continuously replying to your queries.

So please check your registered email.

Moreover for any query related to our products or services you can contact us at our email support@domainking.ng

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

lanre316:
I have sent a mail to you for the past 3 days. You responded you will resolve my issues, but you haven't. My ticket number is Ticket ID: 728156. Please do something. I need to access my website www.arkshore.com ASAP

Hi,
I have checked that our support team has already replied to your query at your registered email.

Please check your registered email.

If you have any further issues then you can email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Vishal
DomainKing.NG

kofomichael:
Hello domainking I am trying to access my client account on your website but its giving me error response. (Am sure i typed the correct password) That my account may have been suspended. Though it's been awhile I log in last but I want to renew my domain name before its expires. Pls I need to access my client account ASAP. My email is kofoworola_m@yahoo.com

We have created an internal ticket with your email address, but you must also contact support@domainking.ng,and tell the support the domain name involved.We are sorry for any inconvenience you may have suffered.

AnthonyDgreat:
Please domainking kindly send me my domain Epp code i want to transfer immediately. I have sent several emails to your support team without getting any reply. Kindly send me my domain Epp code through email. My domain is dailyschoolgist.com.ng

Dear Anthony you don't need to spam every social link,we saw your three comments on facebook as well,that was not necessary,we will reply to you if you have initiated the request to transfer.If there was delay we apologize as some tickets get blocked in spam filter.
No need to be impatient,we will get your request fulfilled on priority.

It is not about just nigerian's it is about every client and their company and we realize that,we assure you no client will suffer due to mistakes that have been made by our staff,we are reimbursing clients who paid by refunding them,and will provide sufficient compensation in terms of extra service to those who were compromised.
We have hired new staff competent in their fields and ready to handle any unforeseen circumstances.That will be proven by the test of time.
But i assure you No data was lost.
I assure you that 80 percent of problem have been dealt with.
Refunds are being processed as we tally the record,each day
We do understand the meaning of the word Responsibility.
And yes we have been hearing this message about our responsibility ,in the form of ire of our clients since we returned,we deserved their anger and we will be responsibly resolving their issues as a good company.
We were never going to leave clients and run away,we follow good protocols that bind us to our client responsibility,otherwise we would never have returned to face such a situation,we returned because we care about our clients.
We know a few clients have been parted with their money,they will be refunded even at extra cost to us.
We have been working round the clock without receiving a single payment and not single business dollar for last 2 months ,we are assuming that responsibility just for the sake of clients,all of this has been done with cost reflecting against the company,without any new business being received,we did it because it was our responsibility.
We will continue to resolve client issues,not in hopes to just regain their trust and their business back but to fulfill our responsibility.We will continue to do it even if this practice runs us out of business ,so is our level commitment.
we havn't gauged the level of market response towards our services yet,but we will still fulfill our responsibility even if the response is feeble.
Now don't just sit there ,write to us,if you purchased our services,we will resolve your issue,we are paid to do that.
Write to us at support@domainking.ng we will resolve your issues.
We are in negotiations with NIRA and are working on bringing the main website,then the client panel and live chat will also return.
Regards
Domainking.ng

barapistis:
hi,i already moved my domain,but want to add another domain to the hosting server of my plan,

since i am entitled to host two domain,of which one is already moved...how do i get a space for another domain

Thanks

Contact us at support@domainking.ng for further information.

lanre316:
We want to hear your official statement about what really happened?
Is there hope of recovering our website hosted on your servers?

Please tell us the domain names involved and send an email to support@domainking.ng mentioning the domain names involved with the hosting plans you had bought.As far as the hosting is concerned i assure you none of the hosting clients data was compromised in this lapse, that we had,so your claim can we, recover the website hosted with you would not make sense,The data on our servers is intact.You are either facing a minor issue which our support team will make short work of, when you tell them or you only have domain names and free panels,which also can be easily resolved.
In any case contact support@domainking.ng for a more personalized solution to your problem

Gentle2015:
Please the client area is not showing. I want to renew

The client area will be unavailable for a few more days,but i am sure support can help you out,contact support@domainking.ng

Hi,
I officially represent DomainKing.NG on Nairaland. I request all users who are facing any problems related to our services contact us at our email support@domainking.ng .

At the present moment, we are working on putting things back on track.

Our services will be available to full extent very soon.

We will update the masses as we go along.

Best Regards,
DomainKing.NG

ghpsi:
Yo people, please how do I work around this "Your IP address has changed. Please log in again." thing from CPanel? Hosting two domains with you guys

Hi ghpsi,
Please note that it is clear from your message that you are having internet connectivity issues that is caused by your ISP as you were alloted a dynamic IP by your ISP.

As due to some security reasons cPanel don't allow their users to use dynamic IP within a session so for that login session your internet connection has to maintain a same static IP to validate a session.

If your IP is changing constantly you should contact ISP, since it could be issue with your Internet connection.

Please get this fixed from your ISP.

From our experience, the internet connections from MTN and Glo Mobile provide better connectivity. Which provider are you currently with.

You can also use VPN for browsing the internet. This will give you static IP.

I hope this may help you.

If you have any further issues then you can raise a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Harjot
DomainKing.NG

Ebuka2016:
my invoice id is 15274. Why would u guys blacklist me.....wat have i done wrong?? Earlier this morning, i tried accessing the website but it wasnt going. Now its working but i still cant pay the invoice

Hi Ebuka2016,
Thank you for providing us your invoice number.

I have checked your invoice & account for your issue. I have tested by trying to pay for this invoice in your account & I was redirected to the payment gateway without any issue.

Moreover, from your description you have mentioned that you are able to access our website but are stuck at the payment gateway during payment. So the IP blacklisting does not seem to be the issue.

You seem to be having an issue at the payment gateway page while trying to make the payment. I can see that you are using Voguepay payment gateway to pay for your invoice.

If you are experiencing trouble while using Voguepay, I advice you to please also try using another Online payment gateway for paying the invoice. You can try to use Cashenvoy for paying for your order. Please read this guide for help: http://www.domainking.ng/articles/pay-your-invoice-using-cashenvoy/

Please try at your end again using the above solution & let me know if the issue is resolved for you.

Best Regards,
Karan
DomainKing.NG

Ebuka2016:
for more than thrice I've tried to register a particular domain with dem but it aint going....after clicking at proceed to make payment, I get stucked (always) I willl be moved to the next page where they talk about all these these I-pin ish which I have done but wen I click Ok....nothing happens. they keep sending me emails dat my invoice is overdue but wen I go to make payments, its always the same thing....my domain is stuck in dia server. I cant register same domain with even anoda account....have u had this kinda issue b4? abeg help a bro out

Hi,
I am sorry for the issue that you are facing.

I have checked by placing a test order at our website and it was successfully placed at my end. I was also able to redirect to the payment gateway without any trouble.

Also, if our website is working fine at your end then your IP is most likely not blacklisted, because if your IP was Blacklisted then our site would not open at your side. So IP blacklisting is most likely not the issue.

So I would need to check the issue in your account to find the exact issue. Can you please tell me your domain name or invoice number so that I can check your issue and assist you accordingly.

You can also contact us by raising a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you in solving your issue.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Harjot
DomainKing.NG

prestigeguy:
Hello webmasters, please i need your help.

I just purchased a domain in domainking, so i dont know how i can forward the domain to my website

Hi Prestigeguy,
It seems that you want to point your domain to your hosting account.

For that you simply need to change the nameservers of your domain and enter your hosting account namservers so that it points towards your hosting account. You can get the nameservers of your account from your hosting provider.

Once you have the nameserver, you can use this guide for changing the nameservers of your domain: http://www.domainking.ng/articles/how-to-change-the-nameservers-for-your-domain/

I hope this solves your issue.

If you still have any doubts, then you can also contact us with your domain name from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Harjot
DomainKing.NG

Alexyswiss:
i have a problem login in my Cpanel it says invalid username even though it is correct. what do i do to solve this

Hi Alexyswiss,
Please tell us your domain name, as it seems that you may be using the wrong cPanel login details.

Also for this issue I request you to please raise a support ticket from your account. This way we can get more details from your end & check your issue to resolve it urgently for you.

Please raise a support ticket from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you in solving this issue.

Feel free to contact us if you need any help.

Best Regards,
Harjot
DomainKing.NG

leo1234:
I want to get a domain name for my new blog hosted on blogger.
Please can you help me with a blogger template with good SEO?

Hi Leo1234,
Thanks for your interest in our services.

Please note that the themes/templates does not have much affect on the SEO of your website. It can generally impact the speed of your blog & it is important for SEO.

But for other SEO guidance, I recommend you to read here: http://www.problogtricks.com/13/-seo-tips-best-on-page-seo-strategies-for-bloggers.html

Having your own custom domain name like: yourdomain.com, would also give you an advantage. You can register a domain for your Blogger blog from here: http://www.domainking.ng/domain-registration/

This guide will be helpful for you to register a domain: http://www.domainking.ng/articles/how-to-register-your-domain-name/

Moreover once your domain is registered, then you can contact our support and we will help you in integrating your domain with your blogger blog.

You can also contact us by raising a support ticket from here : http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Harjot
DomainKing.NG

duchess993:
Please Domain King, I have been trying to edit my DNS setting for my website, www.chatwithnina.net but i have not been able to put in my four A record codes, the site has not been saving the codes when I input it. Please help!!!

Hi Duchess993,
I have checked & I could find that our support team has already resolved your issue via support ticket since yesterday. Please check your email for the complete details.

You can also read our response to your ticket #589753 from your client panel. Please get back to us if you have any further doubts or queries or need any further help with anything.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team is always there to assist you with any queries.

Feel free to contact us if you need any help.

Best Regards,
Karan
DomainKing.NG

Jollyana:
hello. please cash I get your name servers? The one that start from dk..

Hi,
The nameservers for our servers depend on the server that your website is hosted on. Can you please tell me your domain name with us so that I can help you check the nameservers.

You can also contact us with your domain name from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Harjot
DomainKing.NG

NiyiSodimu:
Hello. Anyone home?


My site: niyisodimu@gmail.com is not coming up. Kindly look at it urgently.

Thank you.

Hi,
I can see that our support team has already replied to your query in support ticket. Please check your email for all the details.

You can also read our response to your ticket #274260 from your client panel and get back to us if you have any further doubts or queries or need any further help.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with any further queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Harjot
DomainKing.NG

Hi Everyone,
I was just wondering why people get ready to spend so much on .com domains but they still doubt while investing in .ng domain names?

Well! The possible reason could be that our awareness is limited to just .com domains. Maybe we all never tried to know about .ng domains! And even if we did, we couldn’t find much about it on the internet. But you will be surprised to know that .ng domains have turned some people into millionaires. Let’s see how?

We all know that branding is everything on the internet. No brand means no existence!

To build a strong brand you need to have a perfect domain name for your business. But most of the short, fine & unique domain names have already been registered. We call these domain names the ‘Premium Domains’. These domains are easy to remember, give SEO advantages to your website & have high marketing values. Because of their so many internet benefits & increasing demands the premium domains are sold at a very high cost.

The icing on the cake is that many companies & users are willing to pay thousands of Nairas to secure a domain names that is related to their business (& secure their brand). Eg. A shoes company owner will be willing to pay a high price for 'shoes.ng' or 'shoes.com.ng' since it can offer a great advantage in terms of branding and SEO.

Also there are Domain Auctions where you can mention the highest bid for your domain name. And woolaa! You are going to be a millionaire if your domain is worth it.

We did some research to find the most expensive .ng domain names. And we would love to share the list with you all.

Here is the list of Top 10 Most Expensive .NG Domain Names sold till now!
https://cdn.domainking.ng/dkblog/wp-content/uploads/2016/11/top-10-most-expensive-.ng-domain-names.png

Source: DomainKing.NG Blog

cc: seun lalasticlala

emmy4lov:
pls can you help me Check my site www.naijatechclub.com.ng it's not been going through

Hi,
I am really sorry for the delay in getting back to you.

I can see and checked that your website (naijatechclub.com.ng) is working fine at our end. Please have a look at screenshot: https://snag.gy/gzSfpC.jpg

If your website is not working as shown screenshot you need to clear cache & cookies of your browser from here: http://www.domainking.ng/articles/clear-cache-cookies-browsers/

If still you are unable to access your website then for understanding your issue. You are requested to raise an support ticket for this issue from your client panel: http://clients.domainking.ng/submitticket.php?step=2&deptid=1

Our support team will check your issue and helps you accordingly to get back your website for you.

For further assistance you can always get in touch with us via email at support[at]domainking.ng, support ticket & live Chat Support on our website. We are available 24/7 to assist you.

Awaiting your reply to assist you.

Best Regards,
Neeraj
DomainKing.NG Support

Emyo:
I can browse through every other thing on domainking but since 2PM yesterday I'm unable to enter my cpanel.

I have two accounts with you but same thing, can't access my cpanel. Just kept loading as if am having network issues even when I can stream videos from YouTube with same network.

I have trouble to use three laptops and it's moderm same thing, I can browse all pages but login to cpanel won't come up.

Hi,
Please note that there can be many reasons for the cPanel not loading at your end. It is very difficult to point the exact issue without checking it.

So for checking your issue, can you please let me know your domain name so that I can check the issue for you.

You can also contact our support with your domain name at support[at]domainking.ng, support ticket & live Chat Support on our website. We will check the issue for you right away & resolve it.

Awaiting your reply to assist you.

Best Regards,
Karan
DomainKing.NG

dexed:
I will wait for 5 days, I have never experienced anything like this. My domain going offline for 5 days is an event I will not forget. To anyone planning to use domainking or currently using them as their registrar, take note, if you ever decide to move your domain to another registrar, do it not less than 7 days before to avoid experiencing this 'bad' experience Im facing!

Hi,
Please note that we totally understand your frustration at your website being down. But please understand that your domain has expired before it was transferred. That is why your website is not working. We have tried our complete best to explain the genuine reasons to you.

Please note that as explained to you that 5-7 days is the standard time for every domain transfer. It was the same when you had transferred your domain to us. Please refer to the screenshot in our reply to you in ticket: #236848 or in our last reply to you here on Nairaland.

It is the same period with almost any Registrars worldwide. You can contact any well known Registrar to verify this.

Almost all Registrars advice their Registrants to Renew or transfer their domain well before expiry to avoid any downtime or any such issue. So you need to understand that this policy is universal & applicable to every ICANN Registrar & not just us. The domain transfer to any different Registrar would take 5-7 days in most cases as this is a standard ICANN policy.

I hope I was able to clarify your doubts.

Feel free to contact us if you have any further queries or doubts.

Best Regards,
Rahul
DomainKing.NG Support

dexed:
I will wait for 5 days, I have never experienced anything like this. My domain going offline for 5 days is an event I will not forget. To anyone planning to use domainking or currently using them as their registrar, take note, if you ever decide to move your domain to another registrar, do it not less than 7 days before to avoid experiencing this 'bad' experience Im facing!

Hi,
Please note that we totally understand your frustration at your website being down. But please understand that your domain has expired before it was transferred. That is why your website is not working. We have tried our complete best to explain the genuine reasons to you.

Please note that as explained to you that 5-7 days is the standard time for every domain transfer. It was the same when you had transferred your domain to us. Please refer to the screenshot in our reply to you in ticket: #236848 or in our last reply to you here on Nairaland.

It is the same period with almost any Registrars worldwide. You can contact any well known Registrar to verify this.

Almost all Registrars advice their Registrants to Renew or transfer their domain well before expiry to avoid any downtime or any such issue. So you need to understand that this policy is universal & applicable to every ICANN Registrar & not just us. The domain transfer to any different Registrar would take 5-7 days in most cases as this is a standard ICANN policy.

I hope I was able to clarify your doubts.

Feel free to contact us if you have any further queries or doubts.

Best Regards,
Rahul
DomainKing.NG Support

dexed:
I will wait for 5 days, I have never experienced anything like this. My domain going offline for 5 days is an event I will not forget. To anyone planning to use domainking or currently using them as their registrar, take note, if you ever decide to move your domain to another registrar, do it not less than 7 days before to avoid experiencing this 'bad' experience Im facing!

Hi,
Please note that we totally understand your frustration at your website being down. But please understand that your domain has expired before it was transferred. That is why your website is not working. We have tried our complete best to explain the genuine reasons to you.

Please note that as explained to you that 5-7 days is the standard time for every domain transfer. It was the same when you had transferred your domain to us. Please refer to the screenshot in our reply to you in ticket: #236848 or in our last reply to you here on Nairaland.

It is the same period with almost any Registrars worldwide. You can contact any well known Registrar to verify this.

Almost all Registrars advice their Registrants to Renew or transfer their domain well before expiry to avoid any downtime or any such issue. So you need to understand that this policy is universal & applicable to every ICANN Registrar & not just us. The domain transfer to any different Registrar would take 5-7 days in most cases as this is a standard ICANN policy.

I hope I was able to clarify your doubts.

Feel free to contact us if you have any further queries or doubts.

Best Regards,
Rahul
DomainKing.NG Support

dexed:
Beware when registering your domain with domainking, I have used there service for some time and decided to transfer my domain to another registrar, first their privacy protection service didnt let me the confirmation email needed to confirm the transfer, after many hours of back and forth messaging with support, I was finally able to get the confirmation email, now they wont release the domain for transfer, they say I have to wait for 5-7 days before they approve the transfer, my website as been inaccessible for 2 whole days now. It didnt take 5 days when I was transferring my domain to them, I have pleaded and pleaded with support but they say theres nothing they can do.

Hi Dexed,
I am Karan from DomainKing.NG, I have read & understood your issue. I would like to clarify all your doubts that you may have regarding our service.

Kindly note that we give full control to all our customers & we never stop our customers from Transferring-out their domains. And we have assisted you in every way possible in transferring out your domain explaining everything to you at every point.

But since this 5-7 days transfer period is not in our control, I believe that you think that we are trying to prevent you from moving your domain away from us. But this is not the case as we have already explained to you in detail in all our replies to you in the support ticket ID: 236848.

Please refer to the policy 3.2 & 6.2 in the ICANN Transfer Policy here: https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en

Please see the screenshot for more clarity on the ICANN policy: https://snag.gy/vD0PfM.jpg

This transfer policy is universal & it even applies when you transfer your domains to us from another registrar. Please refer to the attached screenshot. The screenshot shows the timeline of domain transfers when you transferred your domains to us from another Registrar in past. You will find that all these domain had taken 5-7 days for the transfer to be completed.

If the manual transfer approval was possible then it would have been much easier for us to simply approve your Transfer-out Request than to exchange such messages with you in which you might believe that we are not trying to help you. But believe me that we have helped you in every way possible.

We have been very transparent about the whole process. But you appear to have made a perception that we are not allowing you to transfer your domain away. Please read all our replies and you will find that we have assisted you in every possible way.

According to the ICANN's Transfer Policy
Once transfer is approved by Old Registrant, New Registrant & Admin Contacts, transfer normally takes 5-7 days to complete as per ICANN Policies (as per these policies if the transfer request is validated by the Old Registrant, New Registrant & Admin Contact and no rejection/stop request is filed by losing registrar then transfer will go through in 5-7 days automatically by the Registry, during this time the domain status will be updated to pending transfer and no one can make changes to the domain).

For a domain transfer to initiate, you also need to make sure that you have approved the requests from gaining & losing registrars to initiate the process. This has to be done along with Registrant & Admin Contact Approvals. Once all of this is done, the transfer will take 5-7 days to complete.

All this is automated by the Registry. But Registrars have option to manually speed up this by sending EPP command to accept the transfer-out request. Most Big Registrars prefer to work using the 5 day process defined by ICANN (as this allows their clients to reject transfers in case of accidental transfers). So its not possible to manually approve the process as our ICANN Registrar doesn't allow this.

The ICANN Registrar (Public Domain Registry) that we use does not allow manual Transfer-out approval for a domain as they use ICANN's 5 days automatic transfer out policy. Most Big Registrars use the same policy.

It is always advisable to transfer or renew domains way before expiry date (i.e: 7-10 days minimum) to avoid any downtime or inconvenience.

We have explained every detail to you in our emails sent to you. You may refer to Ticket IDs: 134582, 933719 and the attached screenshot for more clarity.

Also it seems that you have a misunderstanding regarding our privacy protection service. And I want to clarify the misunderstanding. Please note that the Privacy protection service is a service that we offer for free with every domain. Most Registrars change fees of upto $3-$10 for this service. You can check this with any popular Domain Registrar to verify.

Kindly also note that you have the choice and control to not add this free service to your domain when buying a new domain from us. And you can even disable this service any time. This service replaces your whois details with the Privacy Protected Whois to prevent you from receiving any spam & maintain your privacy. So it is a rule to disable privacy protection while transferring out your domain. This is a standard rule at every Registrar & any Gaining Registrar would guide you to disable it. We had disabled it for you as soon as we received a request from your end.

We sincerely appreciate any feedback (especially any negative feedback) that is posted about us as it is way to constructively improve our service. But I believe that your feedback is posted because of your misunderstanding on this issue & it is not a true refection of our service.

We sincerely care so much about our clients & we have always tried to help you & all our clients by going out of our way to help in all issues. You would also understand that any negative feedback can affect a business. I request you to please update your posts on Nairaland so that it would not mislead anyone to believe that we are not helpful to our clients which is completely opposite and can be verified by our existing clients.

I request you to please update the feedback that you have posted because of your misunderstanding of this issue.

I hope I have clarified all your doubts and I believe you will understand our efforts that we have put to help you in this issue.

Feel free to let us know if you have any further doubts.

Best Regards,
Karan
DomainKing.NG