₦airaland Forum

Kingzy4pep:
JideSM Good afternoon. Can you imagine what just happened to my line. I normally use 1.5gig for 1k and my auto renewal has been switched off ever since.
Presently I have SME data which I am using but only for me to buy airtime now and 2000naira was deducted. I called 180 and all they could tell me was that the did two months renewal for me.
This is the same line I normally have enough airtime on and nothing like auto renewal.
I don't know if it was someone triggered that it or it was you people's system. Why double subscription? Not even a month.
The phone number is 08061368519

Hi Kingzy4pep, so sorry that this happened. I'll provide feedback on this asap. Regards

mscheev02:
Please help me. My data ran out and I have been trying to resubscribe but it keeps telling me your previous request was not fully processed. What do I do

Hi mscheev02, apologies for the inconvenience. Kindly provide your mobile number and the data bundle you wish to activate to enable me assist. Regards

ritzyvic1:
Hello
I lost my phone sometime ago but have done sim retrieval. However there are some unsaved numbers that called me on a specific date that I need. Is it possible for MTN to help me get them?

Hi ritzyvic1, please note that you can ONLY access call records for dialed numbers not received calls. Simply text MYMTN to 5018, a link to download MyMTN app will be sent in as SMS to your phone. The app is also available on Apple store or Google play. Regards

donlexph8:
please deactivate. d from laugh out loud. this is my number : 08067464651

Hi donlexph8, please be informed that your request has been completed. Regards

dannydenzy:
I want to know if mtn pulse night plan is still working. I have been unsuccessful subscribing for the past 3 days. Keep saying your last command is not correct with 3 different SIM.

My apologies annydenzy, MTN Pulse night plan is working. Kindly send the affected mobile numbers via private message to enable me run a check. Regards

igbsam:
For the past 2days, your network has been so poor around Oja Oba/Abule Egba and Super Axis of Lagos. What's wrong ?

Hi gbsam, so sorry to hear this. Please send your mobile number and brief description of the network issue via PM to enable me forward to the technical team. Regards

dyydxx:
Hi,

I inherited my dad's mtn line when he died in 2014. He had been using it since Mtn's inception I think 1999 or 2000. Now, someone told me to change of ownership by re-registering it and I did that this year and now i my phone has been stolen. Now today at the Opebi Mtn office when I wanted to retrieve the line the lady that was attending to me said I should go and get the SIM Pack that the line is registered to two people. It was a bit confusing what she was saying but there is no way I can get the SIM PACK since 2000, that's 17 years ago...abeg please help me suggest how I can get round this.

Thanks

Hi dyydxx, i sincerely apologize for the inconvenience. Did you provide a valid ID card? I will suggest that you visit the MTN office with a sworn affidavit. Regards

haysmart90:
My mtn number can't receive verification sms from xiaomi. How do I solve it? Maybe my sim isn't activated for such. Kindly help

Hi haysmart90, so sorry about this. Are you able to receive sms from short codes, mobile numbers etc? If Yes, you might need to contact Xiaomi for further assistance. Regards

dadebayo1:
Thank you so much sir... I just got a refund from MTN.. Thanks for helping out..

You are welcome. Regards

[quote author=dadebayo1 post=59554625]

dadebayo1:
MTN is one network that keeps scamming subcribers with auto data renewal. I remembered the NCC banned telecommunication netwotks from carrying out auto renewal on customer line. I had issues with my Glo line which was experiencing data downtime on the 14th of october 2017 and i needed to be online so i decided to subscribe for the MTN daily data plan of 50mb for #100. (I could not even use the data cos the speed was snail speed) following day i sent StOPDATA to 131 and i received a message that auto renewal stopped. Only for me to wake up today with an auto renewal from MTN deducting #100 for auto renewal.. What rubbish? MTN milking customers... Please refund my money.... #100 during receission is not small i beg...

Hi dadebayo1, so sorry to hear this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

ojeffo:
Is mtn data share still working?

Hi ojeffo, please visit https://mtnbusiness.com.ng/sme/datashare for details. Regards

Marvel1206:
Resolved in what sense sir.
It also took you long to reply me

So sorry Marvel1206, checks revealed that the remaining N764 on the wrong number as at that time was reversed to your line on 4th August 12:17pm. Regards

Marvel1206:
Thanks, waiting for the feedback

Hi Marvel1206, please be informed that your reported issue has been resolved. Regards

nuelnik:
Help urgent help needed .

Hi nuelnik, please visit https://mtnbusiness.com.ng/sme/datashare for details. You can also follow MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ Regards

AdlatWorld:
Hello Mr JideSm,
I bought a new MTN sim last week for data purpose.

I recharged with #1000 and subscribed for 1.5g data. after exhausting it, I loaded another #1,000 today for data, only to see my money dissapear before subscribing. Please help me out.
i check data balance but nothing appears

I don't really understand where mtn kept my #1000...

The number is
08164671850

Hi AdlatWorld, apologies for the inconvenience. Checks on your line show that the only recharge done on your line 7th August as stated was N100 and not N1000. Please confirm the mode of recharge for further checks. Regards

Donald2368:
Thanks for the swift response,,this is the affected MTN number 07032380640 thanks

Hi Donald2368, please check your PM

Rajman45:
@Jide, why ain't you responding to my request...
@Jide, why ain't you responding to my request...
@Jide, why ain't you responding to my request...

so sorry Rajman45, please contact your Bank to link your mobile number with your account. Regards

Marvel1206:
Share n Sell. Yesterday @9:43pm.

Hi Marvel1206, kindly note that your reported wrong transfer issue is receiving attention from the support unit. I'll provide feedback on this soon

Marvel1206:
Hi JideSM, I mistakenly transferred N1200 to a wrong number--- 07033887549---is it possible to get it back? The intended number is 07033887548
My number- 08103949377

I called the number but i was told it doesn't exist

Hi Marvel1206, so sorry about this. Please confirm the mode of transfer i.e share and sell, internet banking etc and also state the date the amount was transferred to enable me assist. Regards

Donald2368:
Hello sir, it seems all my effort yo solve this problem on my line is in vain,,have been calling mtn customer care and yet no solution to the problem,,have registerd my line twice in space of 2weeks yet not helping,,went to an mtn office was told my line has expired and that i have to do a welcome back, which i knw its not true, buh i sha obyed and did the welcome back that day,up till now no solution, ..THE PROBLEM IS THAT I CAN CALL WITH MY LINE,,I CAN RECHARGE ON MY LINE,I CANT SEND A TEXT..AL I CAN DO IS RECIEVE CALL, AND MESSAGES,AND CAN ALSO DIAL 180...WHICH NONE OF THE ONLINE CUSTOMER CARE REPS,,HAVE ASSISTED ME A BIT...PLS IF YOU CAN HELP I WILL BE HAPPY..THANKS IN ANTICIPATION...EMMANUEL

Hi Donald2368, i sincerely apologize for the inconvenience. Kindly provide the affected mobile number via private message for checks and resolution. Regards

Oju4190:
Pls can I retrieve my Mtn sim by presenting temporary national identity card.

Hi Oju4190, kindly note a valid ID card includes Driver's license, Permanent Voter's card, International passport and National ID card. Regards

bosslady001:
mtn is not crediting my acct. mtn wants 2 ruin me
I tried 2 recharge from my acct (access bank) on 31st of July , immediately d bank deducted d money from my acct and dats #1000, no msg from mtn till today, as if that's not even enough. this morning again around 8:30 I recharge #10 000(ten thousand naira), cos I don't have ATM card 2 withdraw and I'm fucking broke ,I was hoping to sell d credit so I'll hav cash on me , then immediately after d transaction access bank debited d acct , waiting for mtn to credit me, nothing till now .. Im not myself right now . why is mtn like dis .. pls sir u need 2 find solution on time cos I'm stranded . I can even send d msgs access bank sent me both on SMS and email don't let hunger kill me here o

Hi bosslady001, i'm truly sorry that this happened. Please send your mobile number via the private message to enable me run a check. Regards

Ebubemg:
07062439224
MTN is deducting money from this phone number for no reason, cancel all plans that is taking the money

Hi Ebubemg, so sorry for the inconvenience. Checks on your line show that you currently have an active Facebook Daily Bundle. In addition, you can now manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447# or *123*5. Regards

GnJ:
How can I start an Mtn vtu SME business.
Please cause I need to start up something.
08036477032

Hi GnJ, you will be contacted shortly. Regards

ismail0007:
They are using all these avenues to make money. On the 20th of this month, I received an SMS that I have subscribed for one Bizcom WAP portal and was charged 50. On the 25th again, I received an alert again that I've been charged 100 for subscribing to monthly audio digest sport monthly. I called their customer care, threatened fire and brimstone, the guy just calmly told me that he's cancelled the subscription but unfortunately he would not be able to return my money

Hi ismail0007, so sorry for the inconvenience. Please send the affected mobile number via the private message to enable me look into this. Regards

rapcy:
I don't know why MTN is taking it's customers for granted. I wanted to recharge 1000 naira airtime to a friend of mine whose data just got exhausted. I bought 1000 naira airtime via VTU so that I could transfer it to him.

Immidiately I got a message from MTN telling me that my 1gig plan has been renewed. How? I called customer care, the guy was telling me he's sorry for inconveniences, that he can see that the last time I subscribed was JANUARY and since then, I've been placed on DATA PACKING (if auto renewal is on it will wait till you have upto that amount, then it will auto renew)

How does that make any sense? I told the customer care agent to foward the data to the line that I was supposed to forward it to or return the airtime so that I can transfer it to him, he said they can't, non of them is possible.

MTN YOU BETTER RETURN MY MONEY. If you guys are looking for customers, there are better ways to that, not robbing your customers of their cash in the name of Data Packing. Refund my airtime

Jidesm

Hi rapcy, Greatzeus, Omoedeki, armadeo and swagguElite so sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

moboladapo:
. The matter is still pending please and I am seriously aggrieved. The idiots just sent me another message that the unsolicited service will be renewed unless I send STOP. I send STOP yesterday and had N30 deducted, still nothing was stopped. This is gross injustice!

Hi moboladapo, i'm truly sorry for the inconvenience. Please be informed that the service has been deactivated and your line has been refunded with N200. Regards

moboladapo:
Hi. I am pissed of by mtn's fraudulent acts! This morning I got an sms telling me of a 'successful' suscription to one 'Vee-tee' rubbish that I did not do. N100 was deducted from my credit balance and when I sent 'Stop' to the number below d message, another N30 was deducted while the foolish service is yet to be cancelled. What kind of rubbish is that? I recall you helped me some months ago to put a stop to similar unsolicited messages. Can u pls do it again and ensure my N130 is returned because this is still fresh and can be verified. Thank you.

Hi moboladapo, so sorry for the inconvenience. Kindly send your mobile number via the private message to enable me look into this. Regards