₦airaland Forum

Baamivic:
Good morning, I wanted to buy 300 Naira MTN card yesterday evening from my Access Bank account. The was debited from my account and MTN didn't credit my phone number. Pls, this is second time it happened to me. Kindly assist. My number is 08033658281, Thanks.

Hi Baamivic, i'm truly sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. Please contact your Bank if the your line is NOT credited after 24 hours. Regards

ORIJIN201:
This is the third time consecutively you guys are deducting 8naira per text messages on my line. I taught it was the beta talk tariff I was on and switched to ipulse but it's thesame. You guys should fix this and return my money for me because money no easy to see these days. If not I will take you guys to twitter so the whole world will know the fraud you guys have been committing.

Hi ORIJIN201, so sorry for the inconvenience. Please send the affected mobile number via the private message to enable me run a check. Regards

Danhumprey:
Let me save you the time. here's the number. 09039242868.

please, do something about it

Hi Danhumprey, i've sent you a PM. Please check for clarification.

ayowiz:
Each time I try putting my mifi on 4g it's keeps saying failed I use an mtn mifi how do I go about it urgent help please

Hi ayowiz, i' truly sorry about the MIFI issue you are having. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are shared. Kindly send the affected mobile number and an alternative number to reach you via private message to enable me run a check. I await your response. Regards

samiclef10:
help me deacticate all mtn useleas subscriptions
my num is 08107813337

Hi samiclef10, apologies for the inconvenience. Checks revealed that you currently have active Game + subscription on your line. You can also manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447#or *123*5#. Regards

samiclef10:
Good evening JideSm...Thanks for the awesome work you've been doing
I have an issue. Mtn keeps deducting air time from my account and Is don't seem to know why...tried calling customer care and mistakenly opted for hausa as my preferred language...since then I haven't been able retify the problem. Kindly help me fix it.
My digits are 08107813337 Yeah Idaho also welcome help on changing my language option back to English
I will be waiting in anticipation and also help me deactivate all subscription
dis is my numba agn 08107813337

Hi samiclef10, apologies for the inconvenience. Checks revealed that you currently have active Game + subscription on your line. You can also manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447#or *123*5#. Regards

Danhumprey:
Sir, please you guys better fix this issue because I'm beginning to lose my mind. I noticed MTN keep deducting my airtime for no clear reason. everytime I recharge my line, I barely use the airtime only to notice that some amount has been deducted without any cogent reason. please fix this issue and my money refunded, because I can't imagine my money going down the drain just like that every time I recharge.

Hi Danhumprey, i sincerely apologize for the inconvenience. Please send your mobile number via private message to enable me run a check. Regards

drkay:
Hello JideSM, I recently registered a SIM card and I need to use it on Monday morning for a project. it's yet to start working, please help me to run a check and fix it. the number is 09030690609. puk number : 51673557.

Hi drkay, i'm truly sorry that this happened. Please be informed that your line is currently inactive as a result of non-chargeable activity within 48 hours of being registered. Kindly visit the nearest MTN Walk-in centre to re-register the line. Regards

latestguy:
i don't like it please stop it

Hi latestguy, please be informed that your request for deactivation has been completed. Regards

Sanemind:
hi my current sim is damage,it selects phones,is there anyway l can do a swap with ease

Hi Sanemind, i sincerely apologize for the inconvenience. Please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

mayor23:
" Y'ello, your purchase of Radio Station -Wazobia has failed due to insufficient balance.
Recharge your account and retry by sending anycmd to 33355 "


After mtn dealt with my remaining credit, I've been getting that message almost every other day.

How do I stop this?

Hi mayor23, so sorry for the inconvenience. Please send your mobile number via the private message to enable me run a check. Regards

nonsoma:
Hi jidesm,how is everything?i have a little problem with mtn.I subscribe for the mtn 500mb night plan but was chaged from my main data,noticed it wen I got a message that my monthly data subscription was remaining 74mb.I had to quickly stop downloading,switched off my data network and on it back before they started charging from the night plan.pls I need a refund of my data...thanks

Hi nonsoma, i sincerely apologize for the inconvenience. Kindly send your mobile number via the private message for checks and clarification. Regards

obaeko:
Goodevening @JideSM, I have been on MTN Beta talk tariff plan for some months now but recently recharged my phone twice but not given bonus on the recharges. Pls help, what could be wrong?

Hi obaeko, i'm truly sorry that this happened. Please send the affected mobile number via PM to enable me run a check. Regards

Dandsome:
I am here to state that mtn has not changed

So sorry Dandsome, i will appreciate if you can share the issue with me on this thread or via PM to enable me address appropriately. Regards

barbienazom:
Good evening @JideSM pls how do I suscribe to the old mtn betaTalk tarrif plan?

Hi barbienazom, kindly note that the MTN Beta talk tariff plan has been reviewed and you will not be able to subscribe to the old beta talk tariff. You can visit http://www.mtnonline.com/products-services/mtn-packages/super-saver/beta-talk for more details. Regards

Najwal:
@jideSM i have pm you my email starts with avrill***@gmail.com please respond.

Hi Najwal , i've sent you a pm. Awaiting your reply. Thanks

olu4life:
need ur help Jidesm, want to retrieve mtn line. What do i need to bring to ur office

Hi olu4life, please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

latestguy:
08035317926 when ever I recharge mtn they deduct 100 from my account which is unfair pls help stop this thing if not I will dump u definitely

Hi latestguy, so sorry for the inconvenience. Checks revealed that you were billed for 30MB 1-Day Mobile Data plan. Kindly dial *131*4# to check your data balance. Regards

Najwal:
Now am just shortof words , i mean i had more than 3g on the 4th june now on the 6th am seeing 0mb This is beyond me. MTN did i do wrong subscribing to your network

Hi Najwal, i sincerely apologize for the inconvenience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are shared. Kindly send your mobile number via private message to enable me assist. I await your response. Regards

nenergy:
Please is the MTN data share service still functional? I got 2 different response from your Twitter reps. Also how do I become a MTN data reseller?

Hi nenergy, please visit https://mtnbusiness.com.ng/sme/datashare for details on MTN SME Data Share. Regards

busar:
Hello Jidesm, it's been a while I used the share n sell service so I seem to have forgotten the password. Could you please help me reset the pin? I don't have the puk anymore

Hi busar, apologies for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

othenok:
JideSM, Please my mum has been complaining that N50 is being deducted from her line every week for subscription she didn't know how it started. She has tried to stop it by following the instruction on the message which says to send kleek7 to 54881 but to no avail. Please help cos the poor old woman is currently frustrated. Her number is 08033390874. Thanks

Hi othenok, so sorry for the inconvenience. Checks revealed that the service is no longer available on the line. In addition, you can dial *447# or *123*5# to manage value added services. Regards

Ccanyanwu:
07033548895

A refund of the deducted amount for Happy Hour has been made to you.

Please be informed that the Happy Hour data now works only if there is no active data bundle on your line.
If you activate Happy Hour data while having an active bundle, you will be billed from your bundle when you try to browse the internet within the happy hour period.

Apologies once again for any inconvenience caused and thank you.

Ccanyanwu:
It's like the night browsing ( N25/500mb) for mtn pulse users is gone for good cause today 500mb was deducted from my monthly subscription instead of the one I paid for. So sad right now

So sorry to hear this, Ccanyanwu. Please PM your phone number for further assistance with this.

alex81:
hi jidesm, kindly update with d latest share n sale transaction charges.

Hi alex81, see details here: http://www.mtnonline.com/products-services/value-added-services/share-and-sell

jmichlins:
Please MTN stole my money even after I warned them about subscribing me to a stuff I never asked of. You said I should pm you my number. My number is 07032446904

Hi jmichlins, so sorry for the inconvenience. Checks on your line show that you were billed for Divine Messages service. However, the service is no longer active on the line. Regards

andyanders:
MTN creating problems for their users. Since yesterday, my MTN lines and others I have asked, confirmed that they cannot load their lines, or make calls. Since yesterday, I have not been able to make calls or receive calls through my MTN lines despite having over N3,500 credit

MTN, I am asking you to rectify whatever stupid problems you are having with your network in order for your subscribers to carry out their business operations.

Hi andyanders, i'm truly sorry about the inability to make or receive calls. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are shared. Kindly send your mobile number via private message to enable me run a check. I await your response. Regards

Lordemperoris100:
JideSM, my sim all of sudden is not showing in my phone

I have inserted it in 3 different IT ON SHOWING INSERT SIM

Hi Lordemperoris100, i sincerely apologize for the inconvenience. Kindly visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

odrims:
what are the latest tariif plans please for calls

Hi odrims, The tariff plans currently available are MTN Pulse, MTN XtraSpecial, MTN BetaTalk and MTN XtraValue.
1.MTN Pulse is prepaid tariff plan that allows customers make calls at a FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after spending NGN10 daily. To Migrate dial *406*1# OR TEXT 406 TO 131
SMS to all local Networks in Nigeria will cost you N4.
2. MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. Calls would be charged at 42kobo/sec to all local Networks in Nigeria from the main and bonus airtime. Dial *123*2*6# to migrate or BT TO 131.
3. MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
4. MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).

TheTega:
Hello JideSM, I can't access my sim card, There has been no network on the sim for the past 5 hours now and when I switched to a smaller phone and I try calling my number it keeps saying Switched Off. Please fix this. I have sent you a mail earlier

Hi TheTega, so sorry for the inconvenience. I've replied your private message. Please check. Regards

Iamsheye:
please how do i retrieve my lost mtn line

Hi Iamsheye, i'm truly sorry about your lost line. Please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

Ccanyanwu:
Please is the mtn happy hour night browsing back and better now?

Hi Ccanyanwu, yes please. You can text Night to 131 ONLY available on MTN Pulse. Regards