₦airaland Forum

jameshow:
Pls MTN how can I know the owner of a private number disturbing me

Hi jameshow, kindly note that the service is currently not available on the network. However, you can download some call apps like True Caller etc. Regards

Rajman45:
Good morning Mr jide, mtn usually connect each customer with his/her respective banks for easily top up using*904*amount# I recently open an account with one of the commercial banks around. But the particular bank account is not connected with the started code, each time I want to top up directly. I normally sees my order banks.... Pls help out

Hi Rajman45, so sorry for the inconvenience. The *904*amount# service is called MTN On Demand service which allows subscribers to buy airtime directly from their bank accounts via a code at their convenience, anytime, anywhere. Subscribers can buy airtime to a maximum of N3000. However, currently there are 7 banks on the platform, they are: Zenith Bank, Diamond Bank, Stanbic Bank, FCMB, Fidelity bank, First bank, Access bank. Please confirm if your Bank is listed. Regards

akpopaul:
please need help.how do I stop mtn from deducting my money on weekly basis .I didnt know the service I subscribe to.150 deduction every week.

Hi akpopaul, i'm truly sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

dbrown:
Hello, is there anyway I can do a welcome back over the net? am very far from town..would spend up to 3k going to town to get it done. Though have gotten a welcome back sim pack!
Any help?

Hi dbrown, kindly note that welcome back can ONLY be performed at the MTN Walk-in centre not online. Let me know your location so i can direct you to the nearest MTN Walk-in centre. Regards

gkbiz2:
Dear Jide,

Please help me look into a problem on my line (07064551103). Every time I recharge my line, the money disappears! Apart from my Whatsapp subscription of 150 Naira for 1 month, I do not have any other subscription on my line. Please help resolve the issue. This problem started on July 16,2017. It happened again this morning. Thank you.

Hi gkbiz2, i sincerely apologize for the inconvenience. Please be informed that you can now manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447# or *123*5#. Regards

MasterEmmanu3l:
Morning Sir Jide. Before posting my number here(or via mail), i would like to ask if there's a remote possibility of tracking my phone using my sim 'cause I lost it two days back and aside having time to get a sim retrieval, i would also like to know if i can still see my dear phone

Hi MasterEmmanu3l, so sorry about your lost phone. You can only retrieve your lost sim not phone on the network at the moment. However, there are device tracking apps like Android device manager, prey etc

Nbote:
Oga JideSM greetings.. Ur ppl have done it again ooo.. After complaining about data share issues a couple of days ago, it eventually went thru even though I still get d data share failed messages a couple of times before it eventually goes thru.. Now a couple of days ago on d 16th specifically I had a about 3490mb of data and tried sharing to a particular number twice but still got d same datashare failed msg and den eventually tried anoda number and dat went thru and my balance was 2440mb . Decided to try d previous number I had tried to share data to earlier and still got a failed msg. Tried one more time and den it went thru. But alas wen d confirmation msg came my data balance was 390.26mb. In otherwords 1024mb was deducted from my balance.. Here's my number 08064318421..

Hi Nbote, all the failed transactions on SME data share have been resolved. Let me know if this issue has been resolved. Regards

finest0007:
What do I need to go with to retrieve a misplaced sim?

Hi finest0007, please visit the nearest MTN Walk-in centre with a valid ID card, PUK and sim registration details to retrieve the line. Regards

GODSCHOICE:
Sir, am seriously having issues since Saturday 15th July as regarding data share. I shared data to some Numbers on sat and Sunday which response received is data failed, yet my data was deducted. Have mailed and called mtn severally within the last 60 hours but their response has been, they are still working on it. Please bail me out. Here is the details of the transactions.

Y'ello!,Your transfer of 500MB to 2348169254688 has failed 3.26 pm 15/07/17

Y'ello!,Your transfer of 1GB to 2348143189180 has failed 3.07am 16/07/17
Y'ello!,Your transfer of 500MB to 2348062068679 has failed 10.17pm 16/07/2017

The line being used for the data share is 08107616567

I have to send another data to these lines when mtn assured me me the deductions are to be returned back to my line. Please bail me out

Hi GODSCHOICE, all the failed transactions on SME data share have been resolved. Let me know if yours was resolved. Regards

Vianaija:
This is pure scam, how can you tell me that the data I purchased with my own money was deactivated and a whole MTN could not do anything about that? And you're now telling me to purchase a new data where by the one I already purchased was deactivated.

This ain't right sir, you people should try and activate my data for me or you admit it that MTN is a scam network period!

Hi Vianaija, i'm truly sorry for the inconvenience. I'm glad to inform you that this issue has been re-visited. You have been refunded with 1.5GB data bundle. Regards

Nbote:
Oga JideSM Gud day.. I tried sharing data from my SME share data dis afternoon but its not been going thru.. It kips saying transfer to d number has failed... And I still have more than 6gb of data on my line...

Hi Nbote, i sincerely apologize for the inconvenience. Kindly send your mobile number via PM for checks. Regards

Denc:
JideSM

Kindly advice...I can't make/receive calls OR do USSD activities when on MTN 4G (only browsing happens)

Hi Denc, so sorry about this. You can switch your network mode to (4G and 3G) ONLY to make/receive calls. in addition, USSD is currently not working on MTN 4G at the moment. Regards

OjayDavido:
pls how do i remove the myapp mb that was giving to me by mtn.

Hi OjayDavido, please provide your mobile number via PM to enable me assist. Regards

Ennyhorlar:
Same here...and I am at the brink of loosing a job because of lack of communication!

Hi Ennyhorlar, so sorry to hear this. Please send your mobile number via the private message to enable me look into this. Regards

Flyer20:
Hello Jide, please I can't make calls, check my account balance, or even recharge my mtn line, don't know what is wrong, pls, your help is needed...

My digits: 070-3838-6615
Thanks

Hi Flyer20, i sincerely apologize for the inconvenience. Please power your device off and on then try again. Let me know if the issue persists. Regards

DahtDopeBoi:
Hi JideSM, I need your help bro cos I know talking to customer care won't help much. I did a airtime top up of #500 from my bank account to my Mtn line. I got debited by my bank but no airtime received on my line. Thanks 08136748525

Hi DahtDopeBoi, i'm truly sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. However, please contact your bank if you are not credited after 24 hours. Regards

ciggy000:
hi jide. please am trying to share data with my friend but don't know how to go about it

Hi ciggy000, please visit https://mtnbusiness.com.ng/sme/datashare . Regards

Ajehswag:
the thing is just like a movie to my eyes o...

After subscribing on June 3 2017 for the monthly 1.5 gig which i can afford as a student everything was going on fine. I was given 20 percent bonus for my subscription and I was surprised at first knowing the kind of network that MTN is but along the line I just felt relaxed because all seemed well, the internet speed was okay.

So after using up the bonus data which was 250mb I guess, my internet connections immediately stopped I was thinking maybe it was because of the rain that was falling so I decided to switch off my phone and I went to bed but after waking up at about 5.30 pm that same day I realized that it might actually be something else that is causing the holdup so I decided to take a stroll to king square in Benin city. Those that are familiar with that area will know that there's nothing techy in Edo state that you can't find there, if its not there then its not in the state. so I went there and switched on my data and still it was not connecting, but when I check my data I still have my 1.5 gig which I subscribed for. I was so shocked that I decided to call their customer care to know what's up, after running a check on my line they told me that every thing was okay with my line and they confirmed that I had the 1.5 gig on my sim but why I was unable to browse they couldn't say. The customer care agent then told me that I should wait for 24 hours that she'll refresh my sim and forward my details to a certain unit that the issue will surely be resolved the next day. My people naxo I wait o till today I never still browse..

I then decided to call there customer care rep today and they na started telling me rubbish that my data has been canceled.

what rubbish, as in who cancelled the data, is it the witches in my village or they canceled it from my villages community chairmans backyard.

I have not given my phone to anyone since when I subscribed, and this Mtn rep is telling me trash..

why will I subscribe and then cancel the data.

I even borrowed data from them which I'm using to post this and it worked but the one I bought they decided to cancel it, why did they not cancel this one..

Next tomorrow I'm storming their office and I swear I will punch any one that tells me crap that day...

if they like make them arrest me. my hard earned 1k can't just come and go like that na..


Guys if you see anything called Mtn just flee...

I've been tweeting them since Sunday but them nor wan reply.

oga seun lalasticlala Mtn wan run me street o...

I attached the screenshot of the data balance

abeg make una let the whole world see the wayo wey Mtn be

Hi Ajehswag, i'm truly sorry about this experience. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

Dam5reey:
@ JideSM could you please check any subscription taking airtime on the line 08166014516...
Please deactivate all, it's zapping airtime whenever I recharged it..

Hi Dam5reey, so sorry for the inconvenience. Please be informed that you can now manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447# or *123*5#. Regards

cnnelo:
Please how do I change my line from prepaid to post paid. Thank you.

Hi cnnelo , to migrate from Pre-paid to Post-Paid plan, you need to provide the following:
•    A form of identification (Drivers’ license, National ID card, voter’s registration card and international passport), 
•    Two coloured passport, 
•    Utility bill – PHCN, tenancy agreement or water rate.  
•    A duly signed activation form, 
•    If it is a corporate line, you will need to present an authorization letter from your company. 
Your request will be completed within 48 hours. 
OR
Visit the MTN website to download the MTN postpaid Subscriber Activation form, new activation form and bank confirmation form 
Send the completed forms with the scanned documents to mtncreditservices@mtnnigeria.net

fathomberry:
I'm posting this here because I think it's a crime.
I received an SMS from them marketers on Cooking and kitchen tips which was supposed to cost NGN50/week, but just after I subscribed I received an SMS saying it will now cost me N30 daily?
To me this is a breach in agreement.

Now who should be held responsible for this kind of SCAM?

photo attached:

Hi fathomberry , so sorry to hear this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

DONADAMS:
good morning Nairalanders,,,,I don't if this is the appropriate section for this,, I posted it here cause if find this a criminal offence and I hope the mods push this to FP.
I have been experiencing deductions of #50 from my MTN line almost everyday for the past two weeks without any notification...I've called their customer care countless number of times but the keep telling me that there's no notification on their system about the deduction that I should call later whilst they check on it,,calling back, it'll be another agent telling me the same thing/asking me to dail * 4 4 7# for active subscriptions, which I've done countless number of times with results that I have no active subscription..it's now very annoying because I can't leave airtime on my phone cos I use it up on recharge...now I don't know what to do cause I can't abandon the line..is any one experiencing the same issue??


cc:lalasticalala

Hi DONADAMS, i'm truly sorry about this experience. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

endtime1:
why is Mtn network bad for browsing in my area baruwa ipaja lagos

I am very sorry about this. Please PM your full address in the reported location, the error message, your device type, some other affected phone numbers in the area. Thank you.

Remember that Auto-Renewal has no date, it is renewed as soon as there is enough credit to permit the renewal. Subscribing for any Data Plan means subscribing to its renewal. This is stated on Data Plans Terms & Conditions on MTN website. Like I wrote earlier, clarity will always be provided via this thread as I am always available for your service.

mesoprogress:
Hope you read my post. I am under no obligation to unsubscribe from what l did not subscribe for. Besides, the auto renewal date has long passed. I have already laid a complaint with NCC. If they don't handle it well, I will consider a redress in court . No joking

Y'ello Mesoprogress, I am sorry that you have this experience. Please note that all MTN Data Plans are placed on Auto-Renewal policy as stated on MTN Website. Also, the code to opt of the renewal is made available therein. The reversal is possible if it had not been used and expired.

Should you face any challenge using our services, please contact me here for review and resolution. Thank you for your understanding.

mesoprogress:
It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry.

I bought MTN one week Data Bundle of 750MB for N500 on my number (080*******) on the 20th of June 2017. They automatically enrolled me for auto-renewal (unsolicited subscription). This data exhausted and got expired on the 27th June. They sent me a message that the data has expired and could not auto-renew due to insufficient credit. I did not want the auto-renewal so I let it go.

On the 1st of July 2017, I loaded N1200 airtime. Within minutes I received a message that my one week Data Bundle of 750MB has been auto-renewed and N500 deducted from my airtime balance . Something that expired four days earlier !

I immediately put a call across MTN customer care line to reverse the transaction, that the money is not meant for that. In fact I turned off my data to avoid it being used . The customer care representative now told me that I should have unsubscribed from auto renewal that they do not reverse data bundle once purchased . I now outlined some points to him:

1. It is your organisation that subscribed me to auto-renewal , I did not ask for it and therefore not under any obligation to to cancel it . MTN should give me opportunity to choose auto-renewal by myself. I am not constrained to cancel what I did not activate.

2. The data expired as at when due , and your organisation sent me a message that you could not renew due to insufficient airtime. Logically , I thought that was the end of it. Charging me several days after expiry is plain illegal

3. You do not lose any money by reversing it , and the money will still be used within MTN network, it is not as if you are transferring it back to my bank account.

Unfortunately, MTN customer care did not deem it fit to reverse the transaction and insisted to subscribing me to a service I did not want.

Cc JideSM

Please confirm if it has been resolved for you.

directonpc:
okk. Thank you

big3boy:
MTN and DATA
You may not haave noticed this, simply because you don’t monitor your data the way you monitor your call credit, but the truth is “MTN STEALS YOUR DATA LIKE MAD”.
I have noticed this many times over and called the customer care to report several times but they have been trained to just tell you “we are sorry about that, we’ll loo into it,” only for them to tell you (after waiting on the line for several minutes, or even an hour) its like you the applications on your phone (applications you’ve never ever heard of in your life) was turned on.
I noticed if you subscribe for 750mb weekly @ #500, I’ll be given 500mb instead, each time and after a day or 2, you have only 200 mb remaining. So, all you used is just 250 mb for #500.
This has been made possible because there is conspiracy with some powerfull people who make sure nothing happens to MTN.
Int the time of one former minister (for NCC, I suppose), he made sure MTN is kept at bay, only for cabals to hedge him out just because of MTN. Now they do all they want. That’s why they’ve been able to edge out etisalat, glo and airtel.
Can anybody pls help us out. please

Hi big3boy, so sorry that this happened. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile number via private message to enable me look into this. I await your response. Regards

mesoprogress:
It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry.



I do buy stuff from foreign stores. In fact I have subscribed to Amazon Prime twice. They auto-renewed me , I contacted their customer service , they promptly cancelled and reversed the money. It happened again, this time they even have a button to reverse auto-renewal by yourself without chatting their customer service ! So far you did not use the service after the auto-renewal. I clicked the button and got my money reversed. Nigeria service providers are most callous worldwide. Such a shame. If possible , and deemed worth it, please push to frontpage, what our service providers are doing is completely illegal. Lalastilala , mynd44

Hi mesoprogress, PassionateSoul, Abakeade, kratoss and tosyne2much. I sincerely apologize for the inconvenience caused by this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile numbers via private message to enable me look into this. I await your response. Regards

nurez305:
@Jidesm please you people keep stealing my data on my modem, the last time I had data of 1 gig plus and when I tried to use it, it didn't connect, I kept quiet, samething happen again yesterday when you wipe all my data that suppose to expire on 19th.

Please I need an explanation to this on why my data is been wipe on my mtn mifi

The number is 09064946953

Hi nurez305, apologies for the inconvenience. Kindly provide an alternative mobile number to reach you for assistance. Regards

directonpc:
greetings, please how do I ask for refund of my money when I dialed *904*amount# and get a transaction failed sms yet my bank account was debited?

Hi directonpc, so sorry that this happened. Kindly note that there is an automated reversal process for failed airtime transaction. However, please contact your bank if you are not credited after 24 hours. Regards

aminauiade:
Hi JideSM, Good pm.

Please, I m tired of calling d customer care line. my line (07030702923) got barred n I v been calling dem to rectify dis instead dey will ask series of questions and later tell me dat dey will forward it to their oga dat will do it. Nothing has been done for the past 3days n they still kept telling me d same thing. Please n kindly help me do a run on the line n do d needful.

Hi aminauiade, i'm truly sorry that this happened. You will be contacted shortly. Regards

Ebubemg:
Hello, is mtn going to activate 4g volte anytime soon?

Hi Ebubemg, i will keep you posted