₦airaland Forum

Colchuks:
Good morning sir and happy new year.
Please I wish you help deactivate facebook messages that enter my phone and also deactivate daily trivia messages. My money is deducted against my wish.

Hello Colchuks, i'm deeply sorry that this happened. Please send your mobile number via PM to enable me assist. Regards

Colchuks:
Good morning sir and happy new year.
Please I wish you help deactivate facebook messages that enter my phone and also deactivate daily trivia messages. My money is deducted against my wish.

Hello Colchuks, i'm deeply sorry that this happened. Please send your mobile number via PM to enable me assist. Regards

ryfoz:
Hello here, i never knew dis thread existed but i guess i struck luck
I want to cancel mtn music+ plans on my mtn line, it i have sent d usual "cancel7d" "cancel7i" "cancel7b" all to no avail, i kept receiving "I have neither suscribed nor unsuscribed for musicplus plans" YET IT HAS CONSECUTIVELY AND REPEATEDLY REMOVED MY AIRTIME INTENDED FOR CALLS AGAIN AND AGAIN
Pls note i have sent STOP to 5900
It says
Y'ello,Un-subscription failed due to the end user did not subscribe the products.
PLS HELP O!
08148765020
08036826231

Hi ryfoz, so sorry for the inconvenience. Kindly note the service has been deactivated on both lines as requested. Regards

aujile:
The first day I received the message saying that I have successfully subscribed for MTN caller feel, my phone was not anyway close to me. Just like that, the charge was deducted from my units. Funny enough there was no direction on how to unsubscribe from the service. The next week I was charged again for the new week; as it is a weekly charge. This time I was told in the sms how to unsubscribe from the service, which I did without any delay. Just for me to make call the next minute and received another message and at the same time sub charged. This cycle has repeated for about 3 days before I decided to call MTN customer care. "I'll cancel it from here and it will never repeat again " came their replies. I have called them for 3 days now over the same matter. After each cancellation I make any call, it'll automatically renew. Last customer care rep I spoke with, admitted it was not Wat that dept can do. As she will have to refer my case to another dept and within 24hrs it will be done. It's now 48hrs and nothing has been done. This one is robbery o...

Hi aujile, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

Moz22:
From now to the day mtn will be sent packing, I will never recahrge my line..I recharge 750 yesterday and made a call of about two mins..then around 8pm I checked my acct balance, I saw 108..I laughed I thought to call a friend bfor they take the whole credit bt unfortunately his num wasn't ringing so I dropped d fone..at around 11pm, when I called him again, my credit has been taken off. I couldn't just cry. MTN pls gooo

Hi Moz22 , so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

Moz22:
From now to the day mtn will be sent packing, I will never recahrge my line..I recharge 750 yesterday and made a call of about two mins..then around 8pm I checked my acct balance, I saw 108..I laughed I thought to call a friend bfor they take the whole credit bt unfortunately his num wasn't ringing so I dropped d fone..at around 11pm, when I called him again, my credit has been taken off. I couldn't just cry. MTN pls gooo

Hi Moz22 , so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

commytosy:
op pls what did u do? mine was ame issue n have been calling them n the kept telling the data has finish in just 2days of subscription. pls whag did u do?

Hi commytosy, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

yemi2plus:
This is good.

I subscribed for BBC monthly plan on the first day of this year but discovered that the normal 7 days bonus which is normally added was not added this time.

Any help?

Hi yemi2plus, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

gdengad:
I made a subscription of #2,500 on the second of this month and the subscription was successful.i was unable to access the internet with this sub and i contact the customer care immediately, but since that Saturday they have been telling me different kind of stories, like do hard reset. press DATA ON and send it to 131 go to our office nearest to you, I did all what they told me but the problem still persist to this moment.

I made this sub because i make my earnings online and it was a friend who make me access the internet today since then, i am really frustrated and i don't know what to do i really need your advice.

The probelm is that, the customer care service said everything is working properly on the sim and said they have forward the issue to there technical department but i exercised patience from 2nd of this month even up till now, but the probelm still remain the same and have lost alot of my business associates due to my inability to access the internet

I did welcome back to this sim, Six weeks ago and did a 20hrs data plan on the sim immediately with #1,500 which i exhausted and me trying to subscribe for the 4.5gig and they withdrawing my money sending me messages and me failing to access the internet and they still pleading with me to exercise patience till today which makes it the 8th day now, If any thing is called Injustice on Customers i think for me It is this my Plight with MTN

Name/Number: 131
Time: 2016-01-07 20:07:18
Content: Y'ello, your data bundle balance is 2.99GB, expires: 01/Feb/2016 10:51. you have 1.50GB of your additional data bundle, expires: 11/Feb/2016 12:00. You will be charged bundle rate at data bundle exhaustion within subscription validity.
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I sincerely apologize for the inconvenience you may have experienced. Please send your phone number via PM. thank you.

orobosa26:
pls Wats is d call rates charge for mtn zone tariff plan

Y'ello Orobosa26, please be informed that while on MTN Zone, you will be charged based on the discount displayed via your cell broadcast on your phone. Thank you.

Youngetskilz23:
@JideSM.. Thanks for deactivating the serivices on my 08163245448 .. But right now I just want you to deactivate MTN play , fashion Guide weekly, and Learn English weekly .. The number to deactivate the above mentioned is 07069233614.. Thanks

The services has been deactivated. Thank you

Donvitalis:
Good Morning Mr. Jide. Kindly deactivate me from MTN Play. 08034373664 is my number.

The service has been deactivated as requested. Thank you

Dmcool:
@Mr Jide, it so unfortunate I asked u two questions since last year and u turned blind eyes to them.... I thought u could help that's why I asked..... where's ur spirit of CanDo??

I sincerely apologize for the delay in response Dmcool. Please be informed that while on MTN Beta talk tariff plan, you will be charged first from your bonus account before your main account. Also, you can stop the data auto-renewal by sending NO to 131 via sms. If you wish to deactivate a data plan, feel free to contact us via this medium or any of our customer care channels for assistance.

wealth3:
Pls I am waiting for your response MrJide

Yello wealth3, the services are now deactivated as requested.

Ecobidi:
Pls @JideSM, deactivate me from "brain busters service" my number is 08163199353. Thanks.

Y'ello Ecobidi. The service is now deactivated as requested. Please confirm.

pheyikemi:
I PM-ed you already, maybe after you reply, I'll be able to send my contact. Thanks

Hi Feyikemi,
Feedback received is that your reported issue has been resolved. Please confirm.

pheyikemi:
I PM-ed you already, maybe after you reply, I'll be able to send my contact. Thanks

Okay. I've just done that.
Regards.

pheyikemi:
I called them back and I was told to go yo their office, which i did, guess what: I WAS TOLD TO RESUBSCRIBE, DATA/ MONEY NOT REFUNDABLE

I'm still expecting your response, so I can assist you with this.
Regards.

Hi pheyikemi, really sorry to hear this. I run a thread here called the MTN Customer Care Thread (https://www.nairaland.com/1379574/mtn-customer-care-thread), where this issue could be resolved promptly. Please PM your phone number to me and I will help resolve this.
Cheers.

uchetex247:
good morning Jide..pls my airtime is being deducted (N20-N40)daily from my both no. with out any notification of what i subscribed for..pls kindly check my nos..07038665767 and 08168576106 and deactivate me from any music plus, etc...which I might have opt in unknowingly. .
thanks...as I await a positive response.....

The active service has been deactivated.Thank you

kolawoleahmed:
Afternoon sir, N20-N40 is being deducted daily frm my account. Although, I dnt really knw what kind of subscription I wrongly went for. Pls sir, can you help me deactivate it

This is my phone no. 08030643136

Thank you in advance

The service has been deactivated. Thank you

Youngetskilz23:
mtn I'm using Gods name to beg you people.. Stope deducting my money.. Sir almost everyday my credit gets deducted, for reasons I don't really know.. Its very anoying.. Pls deactivate everything that's making mtn deduct my money.. My no are 08163245448 and 07069233614

The active service has been deactivated. Thank you

Functionoftime:
Please help me deactivate "amazing fact" 08139269379

The service has been deactivated. Thank you

Chrisx1x:
Sir,have been trying to subscribe for mtn 5naira for 5mb all to no avail.please is this service still on

I am so sorry, that bundle is no longer available. Thank you

fadekemi7:
Hi JideSM, please, I beg you, deactivate my line from all subscriptions, please and thank you...08039433884

The service has been deactivated. Thank you

Hello, we currently do not have the requested data plan. However, dial *123# to view our data plans. Regards.

davizen:
Hi JideSM, is there any data plan for 1k which gives 1gb?

Hello, kindly be informed that the service has been deactivated as requested. I sincerely apologize for the inconvenience.

Welcomme:
Mr JideSM, pls any time I recharge on my Mtn sim, mtn deducts 50 naira and sometimes 100naira from my account. I think, it could b because of the mtn music plus shit, which I dont need any more, cause mtn does not give me any reasonable mb,mtn gives me just 7mb.I hav tried to unsubscribe from it but to no avail. How can u pls help me to stop this deduction and d music plus shits.
This is the number...08133184510..

Hello, the service has been deactivated as requested. I sincerely apologize for the inconvenience.

mrvictor:
Deactivate 'brain buster' off my line
Also deactivate 'business tips' too off my line
Mtn keeps removing N20 off my account for no reason.
please, remove/deactivate all subscriptions.
I never subscribed for those unsolicited useless and annoying stuffs.
My line is 07066005460

JideSM

Hello, please be informed that the share and sell service is not available on BetaTalk tariff plan. You may have to migrate to another tariff plan to use the share and sell service. Sorry for the inconvenience.

undertaker007:
pls jide i just registered my new sim but i am unable to use share and sell. it gives me the message ''sorry, the old pin 0000 is wrong . kindly provide the proper old pin'' after following the normal procedure. the number is 08066000708. Thanks in anticipation

Yes please. Kindly visit the nearest MTN office with valid ID to register the SIM.

Dbrainiac1:
Sir JideSM
I bought my sim already registered. Can I go and update the details to mine?

Y'ello, the service has been deactivated as requested.

Ifyx:
Hello Mr Jide,pls help me deactivate my mtn line from this music + stuff...

My no : 08136176571


Thanks in anticipation

Y'ello, I sincerely apologize for this experience. The service has been deactivated as requested.

Nikkygold4life:
Good evening Mr Jide, thank God I found this thread, I've been meaning to lodge a complaint thru the customer care number 180 but it didn't connect me to a customer care rep. Pls deactivate me frm Islamic hadith,i tried to do dt but it says I'm not subscribed to it but it keeps deducting my credit. My number is 08035374321. Thanks