₦airaland Forum

Julie95:
Pm sent

I tried to call you but your number was switched off. Do let me know when your number is available so I can assist.

ryfoz:
PLS ATTEND TO MY CASE BIKO

Pls deactivate it on this line as well
08036826231

Hello ryfoz, the Music plus service has been cancelled on both lines as requested. The inconvenience is regretted.

salaksmana:
Mr Jidesm, 20 days gone now, MTN, hmmmmm

Hello, So sorry about this. I tried calling you to no avail. Please let me know when your line would be available so I can reach you. Thanks

memyselfandI:
@JideSm, please I have been trying to subscribe for the Mtn day and night plan(4.5GB) but it is not going through. Please assist me in getting this plan. Thanks.

I apologize for the inconvenience. please dial *102# to purchase the bundle. Thanks

Julie95:
Please, help me reset share and sell on my mtn line. I dont know my code again.

Hello Julie95. please PM your number so I can assist you

CaptainMarvel:
Whats up with this issue please, up till now?

Hello CaptainMarvel, please follow the steps below to check your BB subscription status.
1.Dial *131*6# Send.
2.Select option 4 to confirm your BB subscription status
Thank you.

phizhar2:
Mtn still haven't cut off unregistered sim.

Hi phizhar2, thanks for sharing this information. Kindly note that the sms is not from MTN. Please send your mobile number via PM to enable me forward for investigation. In addition, i currently run a Thread here called MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issues could be resolved promptly. Cheers

Midelay:
Gud Evening Mr Jide, it's been more than than a week now that my monthly data better me subscription on my blackberry expired prematurely, ve called d call center severally and yet no solution has been made. Kindly help do something about it. Thanks

Sincere apologies. Please provide your phone number for checks.

eniolaamoda:
Bros I have 9567 credit in my mtn line
I have registered d line twice
For some unknown reseaon mtn has blocked d line temporarily
They said I shud go n update it
I stay around mowe
Where around there can I update it?

So sorry about this. Please send STATUS to 799 via sms to confirm your registration status.

CaptainMarvel:
My MTN BIS has been prematurely expired barely 2 weeks after subscription. Please kindly look into it
08068001899

kenniology:
Hello Mr Jide, my Mtn BIS prematurely expired under 24hours of subscribing to a monthly package,my number is 08105298758,kindly look into it.thanks

Sincere apologies. Please bear with us as the application to check your blackberry subscription is currently under maintenance. Feedback will be provided once available.

Donsammi:
Please I can't use airtime to browse ...08131015239 be activate it to use airtime ....I guess I saw something similar in a thread about mtn not allowing yah to use ur airtime wen u are out of data.

Please dial *131*200# to enable you use your credit to browse. Thank you.

Drdreluv:
JideSM:pls kindly help me deactivate ,MTNPLAY and MTNN Facebook notification here is my no 07068110122 pls i beg u

Yello, please be informed that the issue has been resolved.

teebouy:
Pls, I need the deactivation code to cancel MTN monthly blackberry complete plan...

Kindly send EXPIRE to 21600 via sms to deactivate blackberry bundle plan.

Sixtustony:
The Quick Facebook service message keep coming, pls help me deactivate it from this number 08166827272

The quick facebook service is no longer active on your line. In case of next time, you can opt out by dialing *510*22#.

blackfase:
Thanks for your interest in my case. Number is 07065780616. I'm leaving d number here cos PM takes a whole lot more process to avail here. You might also move this to your dedicated thread for a follow up.
Again many thanks as I look forward to your assistance on this.

Thanks for responding.
Please be informed that work is ongoing and I'll provide feedback once resolved.

Ojestas:
we chatted here yesterday

Okay. Thanks for the update.
Please provide an alternative phone number (other networks included) you can be reached on.

salaksmana:
MTN, 12 days gone, won't you refund my #1000 or restore my sub.

So sorry about this.
Your earlier PM sent on this issue has been replied. Please check.

Ojestas:
Day 5, no MTN network. . i strolled out yesternight with a friend, saw one bar somewhere and immediately i got an interview invite, meaning i could have lost it if i didn't walk out, though its not the type i will honour but Only God knows how many things have passed by. Pls sir, help us inform the necessary units.

I apologize for this. Please PM your phone number so I can assist.

Y'ello, the services have been deactivated as requested, Text NO to 4100 to opt out of the callertune service.

Justinzki:
pls help me stop auto-renewal of mtn music plus ,facebook, caller tone and so un . pls my no. is 08134382032 .

rezzy:
Pls Mr JideSM,

Help me cancel all subscription on these lines.

08166418139 and 08030489854.

Thanks

Hello Rezzy. The services have been cancelled on both lines as requested. Thank you

Ojestas:
Alright sir. . there's no network yet. i ll have to go to another location to be reached, i will let you know as soon as i get there. Thanks

Okay, expecting to read from you.

Ojestas:
Thanks for the kind reply. 08064203040 is my number

Efforts to reach you have proven abortive. Please let me know when it would be okay to reach you

Ojestas:
Its a general issue...its Egbeda, Ibadan. . I went to the mast to see what could be happening... i noticed no engines there was working, no generator, nothing!. . Another time, the sound of generator i heard from there can turn a baby deaf, seriously. . I think people assigned to manage that mast aren't doing their job!

Its up to 4days now... I receive messages n calls at random now. .

So sorry about this. Please PM your phone number so I can contact you.

Ojestas:
Mtn network here is a joke. . lol. . I havemt set my eyes on Mtn network since i came here, last Thursday... They.said its.not new tho'. . . Crap Network !!

Hello Ojestas. So sorry about the Network issue you are currently experiencing. Please state your current location, affected number, duration of the issue, error message received and what the network issue you are currently experiencing is, so I can assist you.

nglokhong:
How to cancel my Daily Data subscription? I sent 'NO' and 'STOP' to 131, it replied "data subscription through SMS is currently unavailable." My MTN number is 08149571591

Hello nglokhong, I apologize for the inconvenience you experienced trying to cancel your daily data subscription. Please note that the auto-renewal has been stopped on your line.

Hello Sixtustony, the Quick Facebook service is currently not active on your line. Have a lovely week ahead.

Sixtustony:
Good morning, pls help me deactivate MTN QUICK FACEBOOK from m 08166827272. I logged in with my acct but I can't opt out.

blackfase:
So I got this new sim over d wkend, registered and made a call as directed. Now d sim has refused to connect to d internet. I raised cs on twitter, was called and told to send data on to 131. Did that and still not resolved. Hoping someone here would have experienced same and giv some heads up to d solution.

Note; I use same tab with other sims, mtn inclusive so its not a device issue as far as I know.

Hi there,
so sorry about this. I have an MTN Customer Care thread here on Nairaland where you could contact me for assistance with this issue.
Please PM your phone number so I can assist you as well.

Thanks

kolawoleahmed:
Gud evening sir Mr. Jide, I always experience sim registration failed every 5mins. Pls, will you kindly find me a solution to this
08030643136

Thanks in advance

Thank you for contacting us, you can text STATUS to 799, if confirmed that your sim registration is complete, kindly ignore message. If showing incomplete, you might need to complete the Bio-metric registration at the sim registration center. Sorry for any inconvenience.

Godmother:
Wow, guys, my issue justgot resolved. I was contacted by a customer care guy who apologized and assured me the issue was being worked on. And truly, after I did a hard reset my BIS came back. Im still speechless.

Thanks MTN

Glad to know your issue has been resolved.
I called earlier to confirm same though there was no reply.
Please feel free to reach out to MTN via the Customer Care thread in the link I gave earlier.

Have a happy weekend!

Godmother:
MTN You guys SUCK big time! Its been one issue after the other and I'm frustrated and so done with your rubbish network! After registering my sim 5 times, you sent me a message to go register or be banned, which I did, under the rain; the rain beat the hell out of me!

That one did not even pass when my BIS expired and you refused to clear the cache from your end so I could autorenew. After calling your customer care for days, one "slow" CCR told me to send EXPIRE to 21600 and didn’t deem it fit to tell me the weight of that sms.

When it didn’t deliver the first time, I sent it two more times, with the same result. After deciding to do a hard reset for the 10th time, the cache finally cleared and my BIS auto-renewed. Only for it to expire 2 hours later. A CCR at your service center told me the EXPIRE I sent more than once cleared the new BIS and since I still had two more EXPIREs hanging, I was going to have issues if I renewed.

It’s been 5 days now since you guys promised to return the BIS on my line 0706 233 3081 and nothing yet. You guys are so messed up I wonder why I remain with you!

Hi there, so sorry about this. I'm currently working on your BB issue and you will get feedback shortly. With regards you your registration, I can confirm that your line is not currently blocked. However, I apologize for the experience you had with the registration process. We are working to make the process smoother for our esteemed customers.

Right here on Nairaland, there is an MTN customer care thread where you can simply get across to me to have any customer care requests or complaints resolved promptly. Here's the link https://www.nairaland.com/1379574/mtn-customer-care-thread
Regards.