₦airaland Forum

Please note that the issue has been resolved as requested.

JideSM:
Please note that the issue has been resolved as requested.

So sorry about this YoBoyfwend: There is a general blackberry issue and our technical unit is working hard to resolve the issue. Please bear with us.

YoBoyfwend:
cc: JideSM

So sorry about this YoBoyfwend: There is a general blackberry issue and our technical unit is working hard to resolve the issue. Please bear with us.
cc: JideSM[/quote]

Sorry about the inconvenience YoBoyfwend, i tried calling your line, it was only ringing. Kindly let me know when you will be available.

YoBoyfwend:
cc: JideSM

salaksmana:
A week already oo, MTN, I never see my money/sub ooo

So sorry about this salaksmana. There is a general blackberry issue and our technical unit is working hard to resolve the issue. Please bear with us.

Niniac62:
Hi Jide, Pls help unsubscribe me from any Mtn service(s) I unknowingly unsubscribed to. Noticed that the Zap my credit anytime I load airtime. Pls, here's the nos 08065797034..thanks

Sincere apologies Niniac62. All services has been deactivated as requested.

uyogabie:
Thanks.Lokoja.

Please visit our office at 64 Muritala Moh’d Way,Lokoja for prompt sim registration assistance.

peteregwu:
Jide please unsubscribe me from mtn music plus, am tired of them. 08032823621

The Music plus service is deactivated as requested.

DavidGodwin:
God bless you sir

Amen. I am glad to have helped.

yemi2plus:
Hello JideSM,

Last month, I subscribed for the BBC monthly plan and wasn't given the regular 7days bonus, which you requested that I send you a PM to assist me, I sent the PM but got no reply from you.

Just yesterday/today, I was automatically re-subscribed to the plan by MTN and was expecting to be given extra three weeks but was given a week extra which is unlike the normal tradition.

Kindly look into this and assist me.

NB: my number is: 07030187784.

Thanks.

Y'ello yemi2plus, so sorry about this. I ran a check on your line and checks show that you randomly change BB plans instead of sticking to a particular plan. Sometimes you activate the BBC monthly plan, sometimes you activate the BBC daily plan, hence the reason why you received only an extra week bonus extension on your line.

DavidGodwin:
honestly I don't know. I had a hundred plus last night but woke up to see 70 naira. Please run a general check on the line

Checks show that you activated the MTN Music plus service on your line. However, the service is now deactivated as requested.

uyogabie:
Please JideSM, help me check these lines; 08104485889 and 08138325873.I bought them together as 2 in 1 in a pack and registered them in an mtn registration centre.I use one in my modem unfortunately,it has been blocked.Heko look into it.thanks.

Yello uyogabie, sorry for the inconvenience. Checks on both lines show that they are not yet fully registered to NCC requirements. Please visit any of our MTN office for assistance. May i know your location?

demo4show:
Please mr jide kindly help out


mtn has been deducting #20 from my two sims daily it really paining me i cant just cry.

I am about destroying those sims,hoping to try other network.

Deducting my hard earned money without me compromising for the service,it is really jaw dropping.

MY REQUEST IS THAT PLEASE FOR GOD SAKE,KINDLY DEACTIVATE ALL MY SUBSCRIPTIONS

My numbers are 08109820988 and 08108193658


anticipating for your swift response.

Sorry for the inconvenience. Checks show that you were charged for the MTN Music plus service. However, the service has been deactivated on both lines as requested.

ryfoz:
PLEASE SIR TELL ME HOW TO UN-SUSCRIBE FROM MTN musicplus plan oooo, customer care agent keep telling me to send NO to 5900 but it doesn't work jhare, last time you were the one who helped me cancel it but this time I need the valid procedure to cancel it myself when i don't have airtime sufficient for it plsssss oooooo

Yello ryfoz, sorry for the inconvenience. Please provide your phone number for prompt assistance.

ggrin:
bro, I'm still waiting

So sorry for the delay. It is a general issue and our technical unit is working on it. Kindly bear with us.

honsule:
What is all this rubbish by mtn. Charging me for what?

So sorry about this. Please provide your phone number for checks.

DavidGodwin:
JIDESM Good morning. It seemed I mistakenly subscribed to a service. Please deactivate it
07066272462

Hi DavidGodwin, may i know the name of the service for assistance?

kolawoleahmed:
Gud afternoon sir, can u help us cancel all subscriptions made on 08034752479. They ve bn draining d owner's money

Thanks

Hi there, your request has been successfully completed.

rezzy:
But I registered 2 other Sims too and the bonuses are still there. I gave them out to my sisters and they are still enjoying the bonus. Maybe I'm just not lucky.

Is the registration still going on at the centres? I have 2 more sims to register.
Thank you sir

Yes, SIM registration is still on.

uchetex247:
pls jide kindly deactivate my line from and football fact services or mtn play service ,which I mistakenly subscribed for my no is 08168576106..
thanks. .as I await in anticipation. ...

Hi uchetex247, so sorry about this. I have just confirmed that the MTN Play services are no longer active on your line.

indigene:
Data connection not establishing, after all protocols are enabled.
E.g Data connection MTN
3G enabled=Nil.

So sorry about that.
Please PM your phone number stating your type of phone/data device for assistance.

rezzy:
Mr JideSM,
Good day sir, I registered my sim on Friday and was given bonus of 7k, just this morning, the bonus has been wiped out.

Pls help me out. My number is 08039233983.
Thanks

So sorry to hear this. I have also confirmed same on your line.
Please be informed that the SIM registration bonuses have a January 31st expiry date as communicated in the messages sent when the bonus was given.
Be rest assured that other bonus offerings are available to you, such as thee BetaTalk 200% bonus on every recharge.
I apologize for the inconvenience caused.

striker9:
I have up to 2g on my sim for mtn better me,its vanished this morning... pls what's happening

So sorry about this, striker9.
Please PM your phone number for checks.

2sex:
that's not my main line ooo. It's for modem. to contact me, i will have to send you my real line. This number I gave you here may not ring as it's inside my modem right now.

Oh yes, so sorry I'm just seeing this.
Please PM your contact phone number.
Thanks

striker9:
I had over 2g better me monthly data,it was a surprise when it suddenly disappeared.A neighbor also complained about same issue and mtn customer care service is not available.... This is day light robbery to fund there fine through exploiting innocent Nigerians.

Hi striker9, so sorry to hear this. Please PM your phone number for assistance with this issue. You can also visit our MTN Customer Care thread to reach to us whenever you need customer assistance. Thank you.

2sex:
You are my witness. I have just subscribed another 6500 now and look at the date it is stated to be exhausted.

The number for my modem is zero 9 zero 3 4 5 8 7 6 4 zero

Thanks.

Hi there, there was no reply when your number was called. I confirmed that the older bundle activated on January 21st was exhausted and I have also confirmed this new one you just activated. This issue borders mainly on how data is consumed on your laptop.
A good way to save data consumed is to turn off automatic updates. To do this:
1. Open Windows Update by clicking the Start button Picture of the Start button.
In the search box, type Update, and then, in the list of results, click Windows Update.
2. In the left pane, click Change settings.
3. Under Important updates, you can turn off automatic updates.

Another thing I advise you do, is to select the STATISTICS menu on your fastlink. There you can monitor how data is being consumed by your laptop. You should reset the counter to zero and henceforth the data consumed by your laptop will reflect there.

Please feel free to reach me via the MTN Customer Care thread should you need further assistance.

Once more I apologize for the inconvenience experienced.

2sex:
You are my witness. I have just subscribed another 6500 now and look at the date it is stated to be exhausted.

The number for my modem is zero 9 zero 3 4 5 8 7 6 4 zero

Thanks.

Thanks for responding. You will be contacted shortly.

2sex:
Somebody please come to my rescue ooo

Every month, I recharged my MTN modern line with 6500 for 4.5 GB and it does not reach 30 days. Max is 2 weeks and that's like paying 13k every month since October last year to this time ooo.

I subscribed on the 21st and by yesterday night, it has been exhausted. I don't download anything up to 50MB in all of the time.

I don't know what is wrong as this wasn't the case before.

Is anyone experiencing same thing? Please help o. I am scared of loading another one without possible solutions.

So sorry for the inconvenience. You can PM me your number for assistance or post your number on our MTN official thread for prompt assistance. Hope to hear from you soon.

https://www.nairaland.com/1379574/mtn-customer-care-thread/135#42541391

ggrin:
I called customer care yesterday afternoon to help me subscribe from thr side cos I was unable to sub on my phone due to service wahala which my credit was deducted. I got a message around 12pm today that I do not have an active bb sub. I called customer care and the guy told me I don't have an actice bb sub

Mtn o

Pics below


Cc mr jidesm , tayoccu

The issue is receiving attention, some other customers were also affected, kindly exercise patience.

Hello Kolawoleahmed. The services have now been cancelled on your line as requested.

kolawoleahmed:
Gudmorning sir Mr. Jide, pls kindly cancel d subscriptions dah drain my money evry day/week 09034012181
Thanks in advance

So sorry about this indigene. What internet issue are you currently experiencing on the network?

indigene:
What is horribly the fault with mtn internet platform lately?