₦airaland Forum

rapmike:
Can you give me your e-mail address, I won't be able to pm you from NL because we have not added each other.

Hi rapmike, i've added you already. You can now send me your mobile number via PM. Regards

[quote author=aujile post=42142503][/quote]Hi aujile, apologies for the inconvenience. kindly text STOP to 50016. However, the service has been deactivated as requested. Regards

Dumas32:
08068176164

Hi Dumas32, please be informed that your reported issue has been resolved. All inconvenience regretted. Regards

Dumas32:
08068176164

Hi Dumas32, please be informed that your reported issue has been resolved. Regards

rapmike:
Please, I don't know where to take this to, the mods should help.

I am currently on MTN BIS which is monthly. I borrowed #200 credit from MTN because I may need to call some people soon. This morning I had about #143, then MTN deducted #100 from it, telling me its for 10 MB per day subscription which I have unsubscribed from for some months now. I don't understand why this is happening and its not the first time MTN is doing such. I called the customer care and every time they get to pick, they give me all sorts of stories. I am tired of this abuse and am only still using MTN because many people know me by this line. Please I need help, I want my money back, at least am still going to repay it back when I load credit on my phone.

Seun, Lalasticala, please I use God beg you, move this to Front Page so that a Nairalander can be helped!

Hi rapmike, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread , where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

rbmshelia:
Please deactivate MTN Brain Buster on my lines: 07031314483 08034525145. And how does one deactivate it just in case of future occurrences? Thanks

Hi there, your request has been successfully completed.

temmyjoe:
That is what am talking about.

Your reported issue has been resolved. The services have been deactivated for you

temmyjoe:
That is what am talking about.

I've replied your PM. Please check your email.

temmyjoe:
Hi, Please help me MTN is killing me. they use to remove money in my account everyday. Have send Stop many times, i even visited there office two times but they couldn't stop it and they wil lied to me that it wouldn't happen again, But i tell you it wouldn't stop. So please i need help for what i should do.

I'm sorry to hear this, temmyjoe. Please PM your phone number for assistance.

Dumas32:
hi, pls i loaded 250 card to get 750, my account was credited but in the evening it was 0.00. look at the text i got

Y'ello! You have received N750 airtime to call and text to all networks and browse the internet. Valid for 7 days.

And in the evening i got this one.
Your N250 Get N750 bundle balance is 0 Naira. Bundle expires on 24/01/2016 09:54 AM.

All this happened a day before yesterday being 17/1/2016

I'm sorry to hear this, Dumas32. Please PM your phone number for assistance with this.

mjblinks:
Good morning sir, please can you tell me the locations of mtn center in Iyanu ipaja and Agege for Sim registration.

Hello mjblinks, please visit any of these locations:
199 Ipaja road opposite union bank. Agege
Bada house Abeokuta express way, opposite Zenithbank, Abule Egba

rbmshelia:
Please deactivate MTN Brain Buster on my lines: 07031314483 08034525145. And how does one deactivate it just in case of future occurrences? Thanks

Hi rbmshelia, the deactivation requests on both lines are now being treated by our support team. You'll get a prompt once resolved.

Colchuks:
Good day.
Please help opt me OUT from message from 55326.
07069093706
Thanks

Dear Colchuks, your request is now being handled by our support team. You will be prompted once resolved.

yemi2plus:
I also sent JideSM a PM on a similar issue which has not been responded to. Mine was the first activation which should come with a free 7 days duration.

To a more serious issue, JideSM, kindly send me the link to download MTN Selfcare App on BB. I used to have the app some years ago. I sent "CARE" to 5018 but got an invalid keyword. I couldn't also download it from MTN websites and your CC claimed that I can only get the link via text to 5018.

07030187784

Thank you.

Sorry to hear this, yemi2plus. Please copy this link and paste in your browser to download the selfcare app: http://41.206.4.180:8080/dls/care?sid=2G59D4FB0CFE0&evt=sms

sonofgodfrey:
JideSM please i want to deactivate all/any subscription on my line. I've been noticing some deductions. 08165020401

As requested, the services have been deactivated for you. Thank you for your understanding.

pat358:
What plans does MTN have for people living in diaspora?
Provision was made for Nigerians living in diaspora to register for BVN. I pray Network providers would do the same

We do have special considerations for MTN Nigeria subscribers outside Nigeria. They may need to send us mail and right actions from us will follow. For more enquiries here, kindly see https://www.nairaland.com/1379574/mtn-customer-care-thread.

Goridoe:
[size=14pt]I have received almost 30 sms from MTN telling me to do the biometric stuff or whatsoever, saying they will have no option than to block my line permanently by January 31 if i fail to comply by doing the biometric... i need to get in touch with them on twitter asap cos me don kuku get plan for them already, its either they come to my house and do the biometric or i borrow and exhaust 750 airtime from them before the deadline... na kuku 100 naira i buy sim .. so who con lose? [/size] bomboclarts.!

Y'ello, I am sorry about the challenges with your SIM registration. I will like to know your present location for right action. You may as well visit our thread https://www.nairaland.com/1379574/mtn-customer-care-thread for immediate attention.

aujile:
How do I deactivate this rubbish caller feel from my MTN line. My last request was on 11 Jan 2016 with the reference number MTN1- 64703688672. If you can do anything...cos my next line of thought is to find any possible way to reach NCC.

Kindly text DEL to 50016 to deactivate the service. Thank you for your understanding.

Lilinnanyelugo:
Good day, Mr Jide. I was given 5000 naira airtime by MTN and was told that I can only use it when I have updated my picture and finger prints in an MTN office, I have done that. But till now I'm not able to assess the airtime. Please, what do I do? This is the number 08104700824

Y'ello, the bonus can only be accessible after you have updated your bio metrics successfully. Kindly confirm the date and office address visited for the sim registration. The inconvenience is regretted.

Y'ello, the service on your line has been deactivated as requested. Apologies for the inconvenience.

Regards.

Chuksteric:
JideSM please help me deactivate any subscription on my line.. ... I've been noticing some deductions.. . 08101618894

Chikabel:
Hello JideSM. This is my story...
Got an mtn microsim sometime in the 3rd week of December 2015, cos I changed to a location that favored mtn more than other networks for my blackberry. Subscribed on Friday, Dec. 25 with #1000 worth of airtime for a BBC, this transaction was completed successfully. By the next day December 26, I traveled to my village, and there, Glo was network of choice and I gladly switched Sims. Fast forward to January 4, back to my previous location, inserted my mtn Sim, and couldn't use it cos there was no data permission. By January 11, 2016, I was hysterical, started calling customer care by 2am. A lady Jane picked up, after my complaint, she said it was because I subscribed for a BBC using a blackberry 10 phone, remedy being to re subscribe and sent me codes for it. No problems, I accepted. Later in the day, #1000 voucher, sent but no data credited for bblitem. Called customer care 6more times, only to be credited with 260mb. WTH do I do with 260mb? And I just received a message that I've used 50% of it? For bbm, whatsapp, Nairaland, google? Please, kindly state your subscription plans for BlackBerry 10 phones for me and the data allocated. I need the data till I leave this location. I'll look forward to your timely reply.

I apologise for your experience. Please see below for details of BB10 plans. Also note that you can use data bundles for your BB10 device. See image to get details of our data bundles.
BB10 MAXI
Monthly: 1.5GB (N3,000) Text BBMAXIM to 21600.
Weekly: 350MB (N1,100) Text BBMAXIW to 21600
Daily: 50MB (N200) Text BBMAXID to 21600

BB10 MIDI
Monthly: 500MB (N1,500) Text BBMIDIM to 21600.
Weekly: 125MB (N550) Text BBMIDIW to 21600
Daily: 15MB (N100) Text BBMIDID to 21600.

BB MINI
Monthly: 260MB (N1,000). Text BBLITEM to 21600.
Weekly: 70MB (N350). Text BBLITEW to 21600
Daily: 10MB (N70). Text BBLITED to 21600.

Regards.

orobosa26:
pls I want to know which tariff plan is OK for making calls at low rates?

Hello. There are several tariff plans suited to meet different needs. See below for details.
1. You enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised.
2. You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus
3. On MTN iPulseYou enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes.
4. Our Supersaver plan allows you enjoy calls for as low as 30k/second for MTN-to-MTN and MTN-to-other networks for the first 120 seconds calls of the day and 15k/sec for MTN-to-MTN and MTN-to-Others for subsequent calls for the rest of the day. Regards

Bobbybube:
Good day Mr. JideSM. The call rates of my tarriff (trutalk) has been revised(i can't even register you and me numbers) and I'll be grateful if you can tell me the new rates of mtn tarriffs particularly i-pulse, trutalk+ and trutalk.
Thanks in advance

Hello. Please note that you enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised.
You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus
On MTN iPulse, You enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes. Regards

hokabs:
Hello Mr Jide,please help me deactivate my mtn line from Brain buster which deducted #20 daily. My number 07034382570 Thanks

Hi hokabs, so sorry for the inconvenience. Please confirm the short code that sent you the sms. Regards

mayorhy:
Pls help me the keep deducting money from my phone.guess it's for the brain buster message I keep getting. Can u help me deactivate it. My number is 09039367018. Thanks a lot

Hi mayorhy, i sincerely apologize for the inconvenience. Please confirm the short code that sent you the sms. Regards

sheyibiyi:
hi jide
I want to cancel mtn music+ plan on my mtn line, it i have sent d usual "cancel7d" "cancel7i" "cancel7b" all to no avail, i kept receiving "I have neither suscribed nor unsuscribed for musicplus plans"
08034244980.
thanks keep up the good work

Hello sheyibiyi, so sorry to hear this. Please note that the service has been deactivated as requested. Cheers

Colchuks:
Please my phone number is 07069093706.
Deactivate everything if possible mostly facebook notification and daily trivia

Hi Colchuks, kindly note that your request has been completed. All inconvenience regretted. Cheers

teeboy03:
hello sir, my mtn number doesn't show the gprs or hspda sign (G, E, 3G or H+) sign....I thought it was because the sim is a very old one, did sim replacement but the problem still persist. .pls help look into it.


08066522015 is d number

Hi teeboy03, apologies for the inconvenience. Checks on your line showed that there is currently no active data or blackberry subscription on the line. Please confirm your device type. Cheers

SexySapphire:
Good morning JideSM. I noticed that anytime I borrow from mtn, after making the calls I want to make, my remaining xtratime disappears just like that without me using it. It has happened to me like three times and the last one that pissed me off the most was when I borrowed #200 worth of airtime on Jan 1st around some mins past 1am and after deducting the #20 service fee, I had #180 left. I made some calls around 2am of which I wasn't supposed to be charged for cos it is suppose to be an xtracool free call but #27 was deducted from the xtratime I had left. I woke up in the morning to check my balance and noticed that about #50 has been deducted again without me making any call. I later made a call and was charged #20 naira for it, so I still had about some amount left. When I checked again that same day, I saw that I had zero balance. I used just #20 out of #180 worth of airtime and mtn deducted #160 without me making use of it. I don't know how it happened. I called the care line but nothing was done to it. I haven't recharge the line since then cos I was charged unnecessarily and I can pay back for services that wasn't rendered to me.

Hello SexySapphire, i sincerely apologize for this experience. Please send your mobile number via PM to enable me check. However, i would like you know that you will be billed for using MTN Xtra time during Happy Hour calls. Regards

Lexusgs430:
Thanks for quick response. Number just seems dead.

Hi Lexusgs430 , please power your device off and on. Kindly revert with present status. Regards

Lexusgs430:
Thanks for quick response. Number just seems dead.

Hi Lexusgs430 , please power your device off and on. Kindly revert with present status. Regards

Lexusgs430:
Morning Jide, could you kindly help me confirm why my line is dead (08036407090).
Thank you

Hi Lexusgs430, i sincerely apologize for the inconvenience and would like to have more details about the issue. Cheers