₦airaland Forum

peteregwu: Pls mtn cc, help me deactivate the callertunz in my number. I never subscribed for any callertunz and they sent me an SMS thanking me for subscribing for callertunz and they claimed they have charged me N30. what kind of thing is that, and this my line, I just bought it. pls return my N30 to my line. I can't subscribe for all those nonsense music, I listen to gospel music. below is the SMS they sent me.

"Y'ello ,you have been charged N30.00 and your callertunez service has been extended to 2014-10-10 successfully. Reply TOP5 or"#SongName" to search tunez. For more info, text HELP to 4100."

my number: 08141122195

Please text CANCEL to 4100. -

Krak: I am on the MTN 2,500 Night Plan and still had several hundred megabytes that could be used during the day.

When I tried sending credit to other numbers via Share and Sell I discovered that MTN was deducting from my megabytes. I did not know this ontime untill all my free megabytes were wiped off.

I need to tell you that I had credit on my phone during all these period and nothing happened to the credit.

Please I need to know what is wrong as I dont think this is proper at all.
My number is 08162445511.

Hello Krak, Share and Sell does not make use of internet connection. It is unlikely that your Share and Sell activity used your data plan.

Asabaman: Hi Jide...pls i lost my phone and i want to block the line. can i do it online?

Hello there.
Sorry about your loss phone.
Please send the phone number via private massage and an alternate number to call you on.

Barryp: tnx but my complain was not how to check my data bonus balance. The question is how can I check if am ELIGIBLE for the bonus.
You didnt answer the second questn. Mtn deducts my airtym even though I have mb

Hi there. The 7 days starts counting from the next day after receiving free MB.
Sorry about the charges. If this happens again, simply let me know so I can check and resolve.

androidroot: Pls help me. i gat problem with my sim (welcome back problem) which i used while registering my GMAIL (2011) now my mail needs confirmation, which i can't do, the worst is my twitter password needs verification from my mail. sim details is lost.

Hi androidroot, please visit the nearest MTN walk-in centre to retrieve your lost sim. Regards

abdulstech: Please I need a number to get to mtn customer care apart from 180. I don't mind to be charge. I just need to get to them ASAP. Am far away from any mtn office here.

Thanks

Hi abdulstech, you can tweet @MTN180 or visit MTNloaded on Facebook. You can make your inquiries or post your issues on this thread as well. Regards

Barryp: Hello. Please I am on MTN pulse and I do recieve 10MB weekly. Please how do I check if am eligible for another mb. Sometimes I cant count the 7days properly. Secondly, U deduct my money even when i have mb

Hi Barryp, you can dial *559*2# to your data bonus balance. Regards

Rollyluv: I am new here and want to buy sme data, someone should enlighten me on it. Will it last 1month if i use it at slow pace?

Hi, please see http://www.mtnbusiness.com.ng/sme/datashare for our SME Data plans. Simply check your DATA Balance to monitor usage.

jonescyras: I tried *406*1# to opt into mtn 5mb 4 5naira but always tell me i have already opted in.. I tried the *406*2# to opt out it says "thanks for using this service" and i tried to optin afterward but keep getting thesame error...
I want to know if the service still keep its balance or its no more in air.

Sorry about this, jonescyras. The opt in and out codes for the service are no longer active though a few users who activated it long ago still have access. If you wish to have it cancelled for you, please PM your phone number. Regards.

calabaman: Issue resolved....Thank You.

You are most welcome.

davizen: Am still waiting!

You were contacted earlier but there was no response. You will be contacted again shortly.

Drdreluv: A̶̲̥̅♏ stil receiving sms from facebook pls help me otion out usually frm MTNN

Hi Drdreluv, you mean you are getting Facebook notifications via SMS? ^OG

jeflexy: I'll try not to use fowl ulterances here, bt I c no reason why u guys would reduce ur daily bis data cap for blackberry from 3gig to 60mb or less.. I even subscribed for a month with my bb, and it lasted for just 5days without me downloadin any large file.. Wtf!!! I called d cc, dey told me I'v xhausted my fair usage treshold.. I was like wtf! Well, portin to glo would save me all dis rubbish!!!F*CK MTN!!!

Hi jeflexy, for clarity the data cap applied to Blackberry bundles is currently 2GB for monthly BBC and BB Absolute. 500MB for weekly BBC and BB Absolute and 100MB for daily BBC and BB Absolute. Also, alerts are sent to you informing you of your usage status at various percentages of usage. It is also important to accurately measure data usage on a BB by use of apps as the option is not made available on BBs by default. Thanks.

calabaman: I need your help Mr Jide...av sent u a pm with the issue.

Thanks Sir

Thanks for contacting us, calabaman. We have received your message and dully responded. Please check your mail for our reply/feedback. Thanks.

davizen: @JideSM
Pls I want to know my share n sell pin.
And my MtN secruity number.
No 07066987370

Hi davizen, you will be contacted shortly. Regards.

Megateq: Pls I shared data (sme data share) that with these 2 lines : 09037914050 and 08036565310 in which my line has been deducted. But surprisely, the lines did not got the data whereas my line have been deducted. Pls what is the solution and this is my number:08103671396. l did it yesterday around 5pm

Apologies for this, Megateq. I have confirmed that the second number does have SME shared data but the first one doesn't. Please state your SME data balance before and after you did the sharing. Thanks.

jeflexy: Pls guys, I dunno if am the only 1 xperiencing dis, ai tink mtn bis is no longer 3gig, kus I did a month bis with my bb! With in 4days, without notice of how I used it, mtn msgd me dat I hav exhausted ma bis, so I did a 1day bis today without downloadin by 12am, just by 2am dis mornin ai received a msg dat my bis has xpired,, plss is there any1 xperiencin dis too!? Or can ssum1 recommend a better network ai could Subscribe to?

Hello jeflexy, sorry for the inconvenience. Please send me a PM with your phone number to enable me resolve the issue.
You may also visit my thread here https://www.nairaland.com/1379574/mtn-customer-care-thread/78

donstevewrites: @jidesm
my mtn hynet just all of a sudden varnished from 13gb i was sent a message that i have 300mb

Hello donstevewrites, please PM your hynet and contact details.

Giovinco: How can i port my airtel sim to mtn

Hello Giovinco, to port into the MTN network, you will need to visit any MTN service centre to start the porting process. You can also download the subscriber request form from the MTN website

guiltypleasure: Please what is the data cap on your various bis plans? I.e daily,weekly,monthly

It all comes with fair usage threshold.

Kash007: For the past couple of weeks, I have noticed that mtn charges my credit balance each time I browse on my phone. This will continue until my credit balance runs out before further browsing will now be charged to my data plan. I now have a situation, where I cant leave credit on my phone for fear of losing it. All attempts to get this daylight robbery stopped through their customer care have proved abortive. Is it just me?

You can post your queries on https://www.nairaland.com/1379574/mtn-customer-care-thread/77 . it will be resolved.

chiamz: jide, pls wat can i use to deactivate ratendate from 30046? awaiting ur response

I would like to know the content of the message you are getting from the VAS Code.

finest0007: I have #2564 on my line and have been trying to subscribe for the 3GB + Bonus 1.5GB plan by dialing *102# and also texting 102 to 131..
I keep on getting this message

Sorry, your request to buy 3GB One Month Nite (9pm-6am) Plan was not successful. Please try again later. Thank you!

:/ please I need a solution as I ve got project to work on

Please PM your phone number for assistance.

morofolu: Ps I don't understand, I just checked my balance with *461*7# and it says I still have 330.80MB in my SME shared data bundle with expiry of 29 Sept 2014...

May I know your device type and the error message when browsing?

morofolu: I had a time based MTN data subscription which expired in August.
Shortly after, I got a data share from a friend which I used for sometime.
However, it stopped working and I cannot seem to use the datashare anymore now.
Ps assist. - 07o3 2o2 3o9o

Hello Morofolu, checks on your line reveals that you no longer have data shared.
Your line is no longer a beneficiary to the line that shared data with your line.

engineerboat: REPLIED "Sorry, you have sent an invalid PIN. Please try again. Thank you"

Text SHAREBALANCE to 131.

engineerboat: I've not been able to check my data share balance (07031167891) i.e the data share from my modem.


Also my MTN E355 Mobile wifi smart modem, i dont get sms alert again, and my sms inbox is not showing.

Text SHARE BALANCE to 131 .

peteregwu: Please MTN, my sim has expired. It was unused for few month and now that slot it into my phone to make use of it the network was no where to be found please. What do I do on this sense? the number is below, expired on February this year.

0814 151 4503

Phone number 08141514503 has been recycled and assigned to another customer.

Haryoryhemie: Dis is my story........ I bought d new Mtn sm@rt s620 @ d Mtn office, ikotun and d seller helped me configured it but one thing I noticed is DAT d sim1 is locked to my Mtn line, in fact d sim1 slot doesn't accept any other Mtn line. can anyone help me out with dis?

Truly sorry about this situation, Haryoryhemie. By default the SIM 1 slot is locked to MTN lines and should accept any other MTN SIM. I suggest you take the phone to our service centre to report this issue for technical assistance with the device. All inconvenience regretted.

guente02: I've been debited again.
2266.67 turned to 2048.xx
I've 15mb sme data.
I didn't call. So what took it?
Pls some explanations and resolution is needed.
07036968013.

Sincere apologies for this. A refund has been made to your line after checks were made to confirm the deductions. Also, I suggest you reduce data usage at this time because your data balance now is quite low, heavy data usage could result in credit deduction for internet. Regards.

Jregz: I got this service message from Mtn minutes ago that I have 2.98gb valid till 25/Sept/2014 but it's not showing when I dial *559*4#........Shit,I forgot to take a screenshot tho.


abeg how I go take check, 3gig ain't no small thing ooo

Hi Jregz, if this is a data bundle you can confirm its balance by dialling *131*4#. But if its a data bonus, you can dial *559*2# to check the balance. Regards.

santosjohn: Hello, I want to deactivate my bbmaxim plan to activate another after exhausting d initial one. Kindly send me d procedures. Thanks

Hi santosjohn, simply send EXPIRE to 21600 to deactivate an existing BB plan. You can activate the new plan of choice afterwards. Regards.