₦airaland Forum

peteregwu: Please mtn cc help me stop all these numbers from sending me SMS, for they are all crooks. 35251, 33330, 5021.

Thanks!

Peter egwuatu. My
number is 08032823621

Hi Peter, your request has been assigned to the appropriate team for action. Regards.

guente02: Hhow can mtn debit me of #500 for Internet according to customer service when i have sme data of about then.
Pls op revise my query.
As at 12:05pm yesterday i have just over #2100 on my
number (07036968013) after making my last call for the
day with 39mb sme data on my device.
And in the evening i made a transfer of#200 share n sell
then
what i saw was my balance reading N1372 meaning N500+
was deducted. I have sme data on my phone so it can't be
from browsing.
I dont know if it could be sorted through this platform
because I'm tired of calling customer service which always
says my records hasn't been uploaded.
As it stands im supposed to have nothing less than 1800 on
my
sim.
Please look into the matter. The last time i was deducted
unduly i wasn't reimbursed because of the same excuse
that
lasted days.
This one is too much for me to let go.
Please help.

Hi guente02, your line has been compensated. All inconveniences regretted. Regards

Masco2006: Hello, I saw 3G service on my phone. But I can't browse with it. When is it going to be available cos I am in rural area

Hello Masco2006, Please PM your phone number and state your current location.

guente02: Hello.
As at 12:05pm yesterday i have just over #2100 on my
number (07036968013) after making my last call for the day.
And in the evening i made a transfer of#200 share n sell then
what i saw was my balance reading N1372 meaning N500 was deducted. I have sme data on my phone so it can't be from browsing.
I dont know if it could be sorted through this platform
because I'm tired of calling customer service which always
says my records hasn't been uploaded.
As it stands im supposed to have nothing less than 1800 on my
sim.
Please look into the matter. The last time i was deducted
unduly i wasn't reimbursed because of the same excuse that
lasted days.
This one is too much for me to let go.
Please help.

Hello Guente02, you'll be contacted shortly.

bashorundino: I mistakenly dial 103 instead of 102 for the 4.5gb night plan so dey gave me 150mb........of which I later recharged the 500naira deducted to complete 2500 for the night plan but each time I try subscribing for the night plan they tell me it is incompatible with my current plan.......please how do I subscribe to the night plan back

Hi, please PM your phone number, I could be of assistance.

Candis009: Evening here,pls was trying to load an Mtn card tonyt Buh mistakenly wiped d numbers. Ds d s/n 6519793105012433
n ds my number 07068718147
tanz

Hi, please send the PIN number. Use * where digit of the PIN is not seen.

Mention: Please I want to deactivate MNS business day and mtnsports on my phone.. 08060329743

Hi, the reported issue has been resolved.

Godwin978: (Y'ello!You have successfully subscribed to CNN NEWS weekly service.)

GOD will punish you mtn for deducting my money for no reason,hw on earth will you subscribe me to CNN news which i Ve not subscribe to? Because of That 50 god will punish you your family your relatives in jesus name,your family wil have ebola your relatives wil have accedent your network wil keep on reducing each second instead of improving thunder will fire mtn both people that are working for you

Please PM your phone number for assistance. Regards.

[quote author=Godwin978](Y'ello!You have successfully subscribed to CNN NEWS weekly service.)

Praise5: Pls sir, my phone's network service has been off and on *mostly off* since yesterday. I have another mtn sim with with it on the same phone but that one has a steady service. The number is 08033649177.

Hi Praise5, kindly power your device off and on then try again. let me know if it persists. Regards

Stevosty: Hello mtn, I hope you guys have a working gprs settings for tecno andriod phones. Pls I need a step by step manual configuration settings of my tecno d9. Thanks

Hi Stevosty, please follow the steps below:

From the home Screen
Locate and tap the settings icon
Tap More Settings, Mobile Networks
Ensure that Mobile data is checked
Tap Access Point Names
Press the Options icon and Tap New APN
Enter the following settings
APN: web.gprs.mtnnigeria.net
Username:web
Password: web
Press the Options icon Tap Save
Also send DATA ON to 131 peradventure you have turned off your data at any point in time.

Hawlahscho: Hello the MTN agents, I'm on MTN ipulse and am unable to activate enhance pulse. That daily 5 Meg per day.... why? is it not for all ipulse subscribers? and why shud it be like that? pls reply ASAP or find solution. thanks

Hi Hawlahscho, the enhanced pulse service is no longer available. Regards

chancery: Good evening jide. Someone just enter a wrong pin code to my phone and. Now it requesting for PUK. I am in school and didn't bring my Sim pack with me. I tried the customer care line but. There was no option to speak with the customer care representatives. Pls what can I do to unlock my Sim? Thanks.

Hi chancery, kindly send your mobile number and also an alternative number via PM for assistance. Regards

missKeri: Good evening Jide, I did the GTbank airtime transfer this morning but I got a message saying the network ws unavailable but the money was deducted from my account..This evening I tried doing share n sell and I also got a message saying the network was unavailable and my cradit was deducted. .I'll appreciate it if this is resolved. My number is 08139581003..Thanks

Hi missKeri, kindly state the amount deducted for checks. Regards

zeelo2014: JideSM, I've been having issues with my mtn line. I bought 250mb from one of the datashare resellers last week., for some days now my credit is been deducted whenever I browse, I've called customer care several times and they've not been able to resolve it, it's really frustrating. I still have 224mb to expire 29th sept. What's ur email? So I can send my number

Hi zeelo2014, kindly send your mobile number and device type via PM for checks. Regards

Zerotwo: Good day. I bot a new fone which required me to get a microsim. Since my sim couldn't b cut (very old MTN sim), I went to MTN service centre in Bariga, Lagos to get a welcome back sim to retain my same number.
Over 24 hrs and yet the sim isn't working despite d promise of "next 30 minutes" and after parting with N550.
Kindly resolve ASAP. 07037366637

Hi Zerotwo, the sim swap was successfully done. Kindly confirm if your sim is working. Regards

zelexotunla: Morning, pls I dont know what is wrong with my BIS subscription,since yesterday dat some1 removed my SIM to browse on an android fone. I have not bn able to browse back on my blackberry since yesterday morning and several calls made to Customer Care hasnt profer solution yet. Pls my number is 08067456751. I have gone through all d hard set thingy o.

Hello, you may need to send DATA ON to 131 and ensure your data services on mobile network is turned ON. Restart your device.

Lordseyad: @ jideSm.

ya didn't answer me also.

3 guys did a check on my acct and said they couldn't find anything and how my money was deducted.. frm 502 to 78. (08101002057) thats my number.

While one Lady this morning said, I was charged for one internet abi gprs, lol.. Which is obviously crap.. cos I still have data...

there is God o... But I don't want this to happen on my acct again.. dats why I keep calling em, and they would said ''Call back after 24hrs everytime''..

You are billed for internet service on your line.

Donsammi: hey! Mtn nigeria i want you guys to please cancel/unsubscribe me from mtn music+ monthly trial.. My younger one did the subs. Not me... Please i d0nt want any side effect on my sim..07068203297

Send Stop to 5900 to cancel auto-renewal.

femi4: Don't skip this again, its getting to 24hrs

Send your phone number.

Lordseyad: Hi JideSm.

I had 502 naira on my Acct this morning..

Surprisingly I checked my balance at around 12pm today and lo Na 78 naira I saw o...

And I didn't activate any plan or any thing... I even have a Data of bout 249Mb.
So Am really surprised of how the Deduction happens on my acct..

Av called the CC, but She said I shd call back in the Evening, It's obvious she couldn't figure out what was wrong...

Any help with this sire?

Our apologies. Please send your phone number via e-mail.

temmytayur: Can someone help me with how to extract phone number from a new sim pack wit just puk number and serial number. Tanx

Simply insert the SIM card in to your phone and turn it on. Your phone number will be sent to you via SMS or dial *663# to see your number. Please ensure that the SIM card is not a Welcome back pack.

omoelu1: good morning Mr Jide, last night, #100 was deducted from my account for a reason I do not know. I called the CC and I was told it was due to an app, I asked what app and he said he doesn't know.
I know I do not have any app that request airtime deduction (I have an active data).

Please PM your phone number for checks and assistance.

We have called you but no response.

JideSM: You will be contacted shortly.

You will be contacted shortly.

JideSM: You will be contacted shortly.

femiblaze: I have a serious complaint. First of all. I'll
like you to check
my profile on your system. You can vividly that I
registered as a
Muslim. Then check my call/database, you will
realize I have almost
420plus credit this morning until you people out of
your unscrupulous
mechanization subscribed me for a pastor Oyedapo
quote and you also
deducted 50naira credit from my credit. 1: I never
at any time
subscribed to that service and I'm not finding it
funny. 2: I called
your "always busy" customer care to resolve this
issue but all she did
was unsubscribe me, telling me you people have
robbed permanently and
there's nothing I or she can do about it.
I'm not finding this funny. I just transferred all my
credits out this
line because today is Sunday and to avoid further
robbery. If mtn and
her cronies refuse to return my 50naira before the
end of today, I'm
promising you, I will port my three mtn numbers
out of your rogueish
network then break the Sims and I will encourage
all my family and
friends to do likewise. It's hightime we said No to
this broadlight
robbery.
(08167138903: ADEGBENLE semiu )

The service has been deactivated already on your line. Regards

Godwin978: JIDESM what about me? why dont you fine sollution to my problem?

You will be contacted shortly.

Thebrightest: Please i tried activating MAGIC SIM on my sim, so that i can browse free and unlimited, so i was told in a website to load 250 naira card and send 2h to 131 then browse for 30 minutes and keep the sim for 24hours. The problem now is that after i kept the sim for 24hours, the browsing stopped only if i have airtime or MB that i can browse.
I dont want my 250 naira to be wasted, so please help me because some people are still using their own to browse free and unlimitedly.

Hi, please disregard such information. MTN has not launched any service called magic sim. There is no such plan on the MTN network. Thank you.

Heavensake: Hello mtn, why is it that the extra data that comes with the bonus data after recharge of #100 doesn't last 7 days.

I have experienced this each time I get the bonus data. The 5mb vanishes without being used, only the 10mb lasts for 7 days. Why?

You may have to get bigger data plan for optimum satisfaction.