I only paid after calling them to confirm the availability and was told it was available, I went on to pay online.

To my shock they called me three days later to inform me that the product is not available and that I should order for something else to which I declined.

carr96:

I always do my online shopping with JUMIA and KONGA but I engage in payment on delivery!

cashmentor: could have easily ordered it from China, i guess.... Coz most of their orders are from there too, same with Konga....... No offence Bro.

newken: You have to be patient. Your money will be refunded. It happens to me all the time as i am a regular buyer online. Refund takes 5 to 3 weeks sometimes. It is the responsibility of the financial institutions to perfect the refund, not the selling party. Dont damage the reputation of that company. Be patient. You should at least wait a month before calling them 'FRAUD'.

jpassion987: What your order number ,cos I have a friend that can help you out

melorious4: Which type of tablet is been sold for 26k?

newken: You have to be patient. Your money will be refunded. It happens to me all the time as i am a regular buyer online. Refund takes 5 to 3 weeks sometimes. It is the responsibility of the financial institutions to perfect the refund, not the selling party. Dont damage the reputation of that company. Be patient. You should at least wait a month before calling them 'FRAUD'.

vosquare:



nigeria cnt b trusted...tank God i no buy enitin

ad84ada: I find it hard to believe you. Jumia does pay on delivery.

mjay:

JUMIA REFUND MY MONEY O0000

mjay: I ordered and paid for a Tablet from Jumia for (N26,923) on the 11th March. I only paid after calling them to confirm the availability and was told it was available, I went on to pay online.

To my shock they called me three days later to inform me that the product is not available and that I should order for something else to which I declined. I asked for a refund and was told the refund will take between 1 - 5 days, it has been more than 8days now and I have been calling them on daily basis to which they keep telling me that it is under process, this to me is kind of FRAUDULENT.

It is an online payment, my experience has always been when online payment for service is unavailable, the fund is sent back to the originating account once all confirmations have been made. I have sent all confirmations, the money is supposed to be returned to the account from which I paid initially. Till Now I am still waiting.

My diliema now is how to retrieve my money, and to also warn unsuspecting customers never to pay before they take delivery of the goods for JUMIA.

Is there anyone in the house that had previously fallen victim of refund? How and when did you get back your money?

mjay: I ordered and paid for a Tablet from Jumia for (N26,923) on the 11th March. I only paid after calling them to confirm the availability and was told it was available, I went on to pay online.

To my shock they called me three days later to inform me that the product is not available and that I should order for something else to which I declined. I asked for a refund and was told the refund will take between 1 - 5 days, it has been more than 8days now and I have been calling them on daily basis to which they keep telling me that it is under process, this to me is kind of FRAUDULENT.

It is an online payment, my experience has always been when online payment for service is unavailable, the fund is sent back to the originating account once all confirmations have been made. I have sent all confirmations, the money is supposed to be returned to the account from which I paid initially. Till Now I am still waiting.

My diliema now is how to retrieve my money, and to also warn unsuspecting customers never to pay before they take delivery of the goods for JUMIA.



Is there anyone in the house that had previously fallen victim of refund? How and when did you get back your money?

melorious4: Which type of tablet is been sold for 26k?

ebamma: Panadol tablet

tjskii: Hian o,just made some orders with them online,but I opted for d payment on delivery option(thank God)I no fit shout,

newken: You have to be patient. Your money will be refunded. It happens to me all the time as i am a regular buyer online. Refund takes 5 to 3 weeks sometimes. It is the responsibility of the financial institutions to perfect the refund, not the selling party. Dont damage the reputation of that company. Be patient. You should at least wait a month before calling them 'FRAUD'.