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MTN Customer Care Thread - Phones (65) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 12:14pm On Jul 09, 2014
Gashbel: Pleas how can we share mb

Hi, see link for details. http://www.mtnonline.com/products-services/internet-services/data-share
Re: MTN Customer Care Thread by JideSM: 12:16pm On Jul 09, 2014
DahtDopeBoi: Pls what is their CC service number? The one that I can speak to their agent directly

Hello, you can call 180, or send a tweet to @MTN180 or choose to state your complaint here and we would call you and resolve your issue.
Re: MTN Customer Care Thread by JideSM: 12:18pm On Jul 09, 2014
andrenaline: Please help me deactivate mtn 5mb per 5naira per 1day plan each time i dial *406*1# they will reply saying you have already opted in for this service but they don't give me any megabytes instead my credit is deducted and when i dial *406*2# to option out i get another message saying saying you have ALREADY opted out of this service when i never got anything,pls my credit is almost finished deactivate as soon as possible 08147133*** 08169155***

Hi, to opt out, kindly dial *406*2# and then send 400 to 131 to migrate to MTN trutalk which is our default plan.
Re: MTN Customer Care Thread by JideSM: 12:21pm On Jul 09, 2014
traecey: pls I nid d call log of my number for last year..is it possible?

Hi, kindly visit any walk in centre nearest to you, or with your security number, you can log in via the website(www.mtnonline.com/MTN self care and you would have access to your call log.
Re: MTN Customer Care Thread by JideSM: 12:24pm On Jul 09, 2014
Goldrollz: I have A Problem with my mtn line
I am using MTNiPulse Tarrif And I Have 1mb Left
Out ov the weekly data bonus but still my Credit
is been deducted wen i want to browse....Any
Assistance Please

Hi, when you have limited data left, avoid opening large pages that would consume data else your airtime will be affected for such pages to be opened.
Re: MTN Customer Care Thread by JideSM: 12:28pm On Jul 09, 2014
Mucokey: Y'ello, Your active BBC subscription will expire on Sun 09:01 AM, 13 Jul 2014. Your BB Data usage is within fair usage. Thank You!

I just received the above SMS and still being charged from my credit instead of BIS...help me ASAP..
08034616@


Hi, sorry for the inconvenience. Kindly text DATA OFF to 131 and restart your phone after the 2nd message as this will deactivate any application opening through WAP browser.
Re: MTN Customer Care Thread by JideSM: 12:29pm On Jul 09, 2014
Etesam: Deactivate my rbt. I've sent cancel to 4100, it doesn't go. 08146131839

Hi, kindly text CANCEL to 4100 to deactivate.
Re: MTN Customer Care Thread by JideSM: 12:30pm On Jul 09, 2014
drpat1: Good morning, my new registered sim doesn't have network 07068793654 thanks
Hi, do you have network now?
Re: MTN Customer Care Thread by Etesam(m): 7:28pm On Jul 09, 2014
JideSM:

Hi, kindly text CANCEL to 4100 to deactivate.
That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839
Re: MTN Customer Care Thread by andrenaline(m): 5:04pm On Jul 10, 2014
JideSM:

Hi, to opt out, kindly dial *406*2# and then send 400 to 131 to migrate to MTN trutalk which is our default plan.
with mtn trutalk can i still do the 5mb subscription plan for 5naira and i hope you know i've dialed *406*2# many times without success
Re: MTN Customer Care Thread by Godmystrength: 5:36pm On Jul 10, 2014
Godmystrength: Please, how do i go about the mtn manual configuration of internet settings on a Nokia asha 502? I have tried the automatic settings but it didn't work. i was sent an sms by customer care for the manual settings but it is still not working. I have been advised to take it to their office just that i might not have the time soon. Thanks
JideSM:
Hi, kindly send your phone number, meanwhile, text DATA ON to 131 and restart your device.
i have don that but i still can't browse on the phone.
Re: MTN Customer Care Thread by JideSM: 6:17am On Jul 12, 2014
andrenaline: with mtn trutalk can i still do the 5mb subscription plan for 5naira and i hope you know i've dialed *406*2# many times without success

Hi, the 5mb subscription plan for N5 is NOT available on MTN Tru Talk. Regards
Re: MTN Customer Care Thread by Etesam(m): 7:26am On Jul 12, 2014
Etesam: That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839
Re: MTN Customer Care Thread by andrenaline(m): 8:35am On Jul 12, 2014
JideSM:

Hi, the 5mb subscription plan for N5 is NOT available on MTN Tru Talk. Regards
am still getting the same reply each time i dial *406*2# to option out of mtn 5mb plan for 5 naira,that I've opted out already but you guys still deduct 5naira from me every day
Re: MTN Customer Care Thread by Godwin978(m): 2:39pm On Jul 13, 2014
is it every min that i wil be charged for callertune? because yesterday i had 88naira only to woke up,and see 78naira,they dont notify me with any message
Re: MTN Customer Care Thread by Mucokey(m): 4:27pm On Jul 13, 2014
I want to actually understand the real deal here: i ve been keeping it real with my BIS auto-renewal n ve been enjoying the extra added weeks but this morning auto-renewal only added just 1extra week instead of minimum of 3weeks... What went wrong Please!
Re: MTN Customer Care Thread by JideSM: 8:45am On Jul 15, 2014
Etesam: That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839

Hi Etesam, please confirm if your message centre number is +234803000000.~TA
Re: MTN Customer Care Thread by JideSM: 8:46am On Jul 15, 2014
Etesam: That is precisely the problem. I CAN NOT send sms with sim. My smart biz sms bundle is wasting. Pls check my line 08146131839

Hi Etesam, please confirm if your message centre number is +234803000000. Regards
Re: MTN Customer Care Thread by JideSM: 8:55am On Jul 15, 2014
Godwin978: is it every min that i wil be charged for callertune? because yesterday i had 88naira only to woke up,and see 78naira,they dont notify me with any message

Hi Godwin, you are billed N50 per month for callertune subscription or access fee and another N50 for the requested song. Kindly text EOCN ON to 131 to receive notifications on charges on your line. Regards
Re: MTN Customer Care Thread by JideSM: 8:59am On Jul 15, 2014
Mucokey: I want to actually understand the real deal here: i ve been keeping it real with my BIS auto-renewal n ve been enjoying the extra added weeks but this morning auto-renewal only added just 1extra week instead of minimum of 3weeks... What went wrong Please!

Hi Mucokey, you are given extra 7 days for the BIS auto-renewal on the first month and additional 3 weeks for the second month auto-renewal. Regards.

1 Like

Re: MTN Customer Care Thread by Etesam(m): 11:10am On Jul 15, 2014
JideSM:

Hi Etesam, please confirm if your message centre number is +234803000000.~TA
+23480300000, precisely.
Re: MTN Customer Care Thread by Etesam(m): 11:14am On Jul 15, 2014
JideSM:

Hi Etesam, please confirm if your message centre number is +234803000000.~TA

thank you, for getting across.
Re: MTN Customer Care Thread by Etesam(m): 12:17pm On Jul 15, 2014
JideSM:

Hi Etesam, please confirm if your message centre number is +234803000000.~TA
Issue resolved. (+23480300000 vs +23480300000(0)) .You are darling.
Re: MTN Customer Care Thread by mathefaro(m): 3:43pm On Jul 15, 2014
Mr Jide, please I need your assistance in changing my share and sell password. 08103986669
Re: MTN Customer Care Thread by dungas30(m): 6:34am On Jul 17, 2014
can mtn giv me megabyt for me to resale after buyin
Re: MTN Customer Care Thread by umar2: 10:45am On Jul 17, 2014
Mr JideSM. I have this problem with my sim, anytime i browse i am billed from my credit and Available MB as well, instead of only my Available MB, have tried all possibilites, but all in vain. Please Help. 08033323505
Re: MTN Customer Care Thread by grudges: 1:29pm On Jul 17, 2014
some one help me whatsapps subscription for mtn
Re: MTN Customer Care Thread by Masco2006: 5:20pm On Jul 17, 2014
Hello, when mtn going to launch 3g network service all over the country?
Re: MTN Customer Care Thread by fbabs(m): 11:06am On Jul 18, 2014
08146371815 made a recharge of 1300 Naira around 8pm on 18th july and the money was deducted hours later FOR NO REASON. BRING BACK MY MONEY
Re: MTN Customer Care Thread by fbabs(m): 11:06am On Jul 18, 2014
08146371815 made a recharge of 1300 Naira around 8pm on 18th july and the money was deducted hours later FOR NO REASON. BRING BACK MY MONEY.

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