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Re: MTN Customer Care Thread by JideSM: 8:18am On Jul 24, 2014 |
tosinjoe: Hi pls I need my security key and customer id, how do I go about it?? Number is 07039562930 thanksYou will be contacted shortly from the Customer Care. |
Re: MTN Customer Care Thread by shegz1(m): 8:50am On Jul 24, 2014 |
please help me cancel Facebook weekly subscription from my line because I was been charge automatically. 07034981810 |
Re: MTN Customer Care Thread by Ayomitide77(m): 2:11pm On Jul 25, 2014 |
JideSM: You will be contacted shortly from the Customer Care.Pls I want to suscribe for the Mtn 5mb daily data bundle but the message I get whenever I want to suscribe is that I have already opted in.But when I try opting out,I usually get a "Thank you" message.My number is 08103622559 |
Re: MTN Customer Care Thread by talk2D: 12:14am On Jul 26, 2014 |
How can i apply to print Call records(statement) for my MTN line. |
Re: MTN Customer Care Thread by Diablo666: 11:27am On Jul 26, 2014 |
Hello. Pls am in dire need of my last 3 Received call number. I'v tried the online self service but could only view dialled numbers. Its urgent pls. |
Re: MTN Customer Care Thread by Profizzy(f): 12:19pm On Jul 26, 2014 |
Please Jide, must I always subscribe to enjoy your data services? why would #1200 plus be drained from me on INCOMPLETE download of 1MB file? |
Re: MTN Customer Care Thread by ad84ada(m): 4:55pm On Jul 26, 2014 |
good day, my mtn sim does not connect to internet on my tecno m3. 08065761986. please help. |
Re: MTN Customer Care Thread by Godwin978(m): 5:22pm On Jul 26, 2014 |
what excuse wi |
Re: MTN Customer Care Thread by Godwin978(m): 5:33pm On Jul 26, 2014 |
what excuse are you coming up again jidesm?? i had 99naira 60kobo now that i chacked my account i saw 44naira i want to know why you guys removed my money or else something will happen your mast will be burn down today,am waiting to hear,from you |
Re: MTN Customer Care Thread by Agustephenogwo: 5:53am On Jul 27, 2014 |
Please when i want to activate some service like borrowing airtime,mtn always says am on postpaid plan and i don't remember doing so.pls can you correct it or take me back to prepaid plan?thanks |
Re: MTN Customer Care Thread by JideSM: 6:10am On Jul 27, 2014 |
shegz1: please help me cancel Facebook weekly subscription from Hi shegz1, please dial *662*1# and select 3 to opt out. Regards |
Re: MTN Customer Care Thread by JideSM: 6:13am On Jul 27, 2014 |
Ayomitide77: Pls I want to suscribe for the Mtn 5mb daily data bundle but the message I get whenever I want to suscribe is that I have already opted in.But when I try opting out,I usually get a "Thank you" message.My number is 08103622559 Hi Ayomitide77, kindly migrate to MTN Tru Talk by dialing *400# to opt out. Regards |
Re: MTN Customer Care Thread by JideSM: 6:16am On Jul 27, 2014 |
talk2D: How can i apply to print Call records(statement) for my MTN line. Hi talk2D, Kindly log on to our Web Self service portal on our Website with your MTN Security number. Regards |
Re: MTN Customer Care Thread by JideSM: 6:18am On Jul 27, 2014 |
Diablo666: Hello. Pls am in dire need of my last 3 Received call number. I'v tried the online self service but could only view dialled numbers. Its urgent pls. Here is my number 08104103302 Hi Diablo666, you can only have access to your dialed mobile numbers NOT received call numbers. Regards |
Re: MTN Customer Care Thread by JideSM: 6:24am On Jul 27, 2014 |
Profizzy: Please Jide, must I always subscribe Hi Profizzy, i think it's better to subscribe to a data bundle plan in order to monitor/track your data usage. You are billed 5k/kb for PAYG data which depends on content of the site/app. Regards |
Re: MTN Customer Care Thread by JideSM: 6:29am On Jul 27, 2014 |
ad84ada: good day, my mtn sim does not connect to internet on my tecno m3. 08065761986. please help. Hi ad84ada, have you configured the settings for your tecno m3? If yes, what's the error you got while trying to browse?. Regards |
Re: MTN Customer Care Thread by JideSM: 6:31am On Jul 27, 2014 |
Godwin978: what excuse are you coming up again jidesm?? i had 99naira 60kobo now that i chacked my account i saw 44naira i want to know why you guys removed my money or else something will happen your mast will be burn down today,am waiting to hear,from you Hi Godwin978, kindly send your mobile number and device type via PM for checks and assistance. Regards |
Re: MTN Customer Care Thread by JideSM: 6:34am On Jul 27, 2014 |
Agustephenogwo: Please when i want to activate some service like borrowing airtime,mtn always says am on postpaid plan and i don't remember doing so.pls can you correct it or take me back to prepaid plan?thanks Hi Agustephenogwo, Kindly send your mobile number via PM for checks. Please dial *606# to enjoy the MTN Xtra time. Also note that Eligibility criteria for MTN Xtra time include: * SIM must be prepaid * SIM must be registered * Customer's number must have been active on the network for at least 12 months * Customer's main account balance must be between N0 and N12\ * MTN's consideration of Customer's monthly recharge frequency * MTN's consideration of Customer's average monthly spend * Customer must have paid up any previous XtraTime request and the charges associated thereto Regards |
Re: MTN Customer Care Thread by Femiii: 9:24am On Jul 27, 2014 |
here in somolu, mtn network is so BAD!!!! when you make calls, the person @ the other end won't hear u. accessing internet is now a mirage. pls do sumtin abt it. since last week monday we bin experiencing dis problem |
Re: MTN Customer Care Thread by ad84ada(m): 7:10pm On Jul 27, 2014 |
JideSM:i have done so but the indicator for edge or 3g wont even come up. i got the settings from mtn 180 on twitter. |
Re: MTN Customer Care Thread by colonel20: 1:13pm On Jul 28, 2014 |
@ jidesm, please what are the pros and cons of this new mtn smartbiz plan? I subscribed but can't make calls, y? (error message : check operator services) Any hidden charges? Tnx and please mention me in ur reply |
Re: MTN Customer Care Thread by oppre26(m): 2:12pm On Jul 28, 2014 |
Hi, i need to reset my subscription as I have exhausted the data on the 3GB nite plan I subscribed to. Sending RESET to 131 always gives me an invalid code notice. Spoke to four different customer care reps yesterday to no avail. The subscription is still yet to be cancelled! It's really frustrating that MTN does not have a simple code with which to reset data. What can you do to help? My number is 09032463543. Thanks. |
Re: MTN Customer Care Thread by Godwin978(m): 1:39pm On Jul 29, 2014 |
why are you not replying to my post,i tried customer care since yesterday i couldnt get through them |
Re: MTN Customer Care Thread by Diablo666: 2:08pm On Jul 29, 2014 |
JideSM: Even if I visit your experience center? Can I get the received calls records |
Re: MTN Customer Care Thread by Nobody: 11:00pm On Jul 29, 2014 |
Pls kindly help me with recharge issue i had using the GTB top up. 2000 naira was deducted from my gtb account after dialling it twice with MTN telling me the transaction failed and i should try again. I called your customer care and they informed me to lodge the complaint with my bank but the truth is the money has already been credited to MTN account. How can MTN not load me my credit? This is rather unreasonable. My number is 08033504632...any help ASAP will go a long way in alleviating my suffering here cos i can't even go online because of this delay by MTN..Thanks. |
Re: MTN Customer Care Thread by Godwin978(m): 8:11am On Jul 30, 2014 |
this is the message i got from 33120 ((Thanks for paying. For help call 08039003030.(Mon-Fri,8am-5pm).MTB Price: 50 NGN. Hotline: 07080601849)) when i chechked my balance 50naira was removed instantly what is help call? explain to so wil understand please,here is my number 08139766513 |
Re: MTN Customer Care Thread by JideSM: 11:43am On Jul 30, 2014 |
Even if I visit your experience center? Can I get the received calls records[/quote] No please. You can only get records of dialled numbers. regards |
Re: MTN Customer Care Thread by JideSM: 11:52am On Jul 30, 2014 |
Godwin978: this is the message i got from 33120 ((Thanks for paying. For help call 08039003030.(Mon-Fri,8am-5pm).MTB Price: 50 NGN. Hotline: 07080601849)) when i chechked my balance 50naira was removed instantly what is help call? explain to so wil understand please,here is my number 08139766513 To deactivate, kindly text STOP to 38120. Thank you |
Re: MTN Customer Care Thread by JideSM: 11:54am On Jul 30, 2014 |
Pls kindly help me with recharge issue i had using the GTB top up. 2000 naira was deducted from my gtb account after dialling it twice with MTN telling me the transaction failed and i should try again. I called your customer care and they informed me to lodge the complaint with my bank but the truth is the money has already been credited to MTN account. How can MTN not load me my credit? This is rather unreasonable. My number is 08033504632...any help ASAP will go a long way in alleviating my suffering here cos i can't even go online because of this delay by MTN..Thanks.[/quote] Hi, kindly provide us with the transaction feedback you got, we would revert shortly. |
Re: MTN Customer Care Thread by JideSM: 12:46pm On Jul 30, 2014 |
oppre26: Hi, i need to reset my subscription as I have exhausted the data on the 3GB nite plan I subscribed to. Sending RESET to 131 always gives me an invalid code notice. Spoke to four different customer care reps yesterday to no avail. The subscription is still yet to be cancelled! It's really frustrating that MTN does not have a simple code with which to reset data. What can you do to help? My number is 09032463543. Thanks. Hi, you have the 1GB activated on your line which will expire tomorrow. We tried reaching you but no response. Do you want to reset?. |
Re: MTN Customer Care Thread by oppre26(m): 10:13pm On Jul 30, 2014 |
JideSM:Yes I do. ASAP please! |
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