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Nairaland Forum / Nairaland / General / Business / Shippyme Customer Care Thread On Nairaland (47148 Views)
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Re: Shippyme Customer Care Thread On Nairaland by MrsNaira(f): 6:53pm On Oct 04, 2014 |
Shezhawt: I've sent countless emails but no reply. And the tracker on the website hasn't reflected my payment. Infact, I don tire!!! |
Re: Shippyme Customer Care Thread On Nairaland by WoodcrestMayor(m): 10:38pm On Oct 04, 2014 |
Catlanta,wen is your next consignment by sea moving? |
Re: Shippyme Customer Care Thread On Nairaland by Johnpaul2k2(m): 9:06am On Oct 07, 2014 |
for 4 days now, Shippy number has not be going through i have sent alot of mails, yet no replies. NONE OF YOUR NUMBERS ARE GOING. even the money i paid 3 to 5 days ago is still pending. i still don't understand here is my shippy number [size=16pt]S1410015037[/size] yes serving public is never easy, especially many Nigerians but you guys really need to up your games. i am getting fed-up. a friend of mine recommended me to you guys but this is not just working
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Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 12:33pm On Oct 07, 2014 |
Good afternoon, Due to the public holidays our phone lines will not be open until tomorrow. You can still send in emails however and someone will attend to you. Thank you. Johnpaul2k2: |
Re: Shippyme Customer Care Thread On Nairaland by cuteposhy(f): 4:43pm On Oct 07, 2014 |
Oh no! The comments on this thread are giving me chills. Please catlantic can you confirm my order 1409285460 it's been processing for over a week now besides you didn't reply my mail and your numbers are not going through. |
Re: Shippyme Customer Care Thread On Nairaland by Johnpaul2k2(m): 5:32pm On Oct 07, 2014 |
Catlanta: Honestly, Sorry if this sound rude but this is the worst replies i have ever received from online service provider!!!. so you switched off your phone simply to satisfy your belief? Jesus Christ, you need to edit this post. so you keep your customers on holding for a whole 5 days because of your holidays? i can't believe this. How do you think people like GLO, ETISALAT, MTN, OIL COMPANIES, MISCROSOFT, SOCIAL NETWORKS Operates? perhaps they shut down their activities on Sunday right? Assuming you run a Hospital, will you allow people to die because of one freaking celebration? damn this No wonder people gives some negative experiences with your services. not that you guy are scammers but such rules can make someone to think such. [size=18pt] Change the mentality of your company or you may regret this Do not add religion to your business or you kill it Remember the business you handle do not need any religious excuses [/size] Meanwhile i have sent tons of mails and willing to send more. i need feedback thanks |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 5:54pm On Oct 07, 2014 |
Johnpaul2k2: |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 5:59pm On Oct 07, 2014 |
1 |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 7:58pm On Oct 07, 2014 |
Good day, We apologize for any inconvenience. However, the decision to observe the public holiday was not a question of religion. The public holiday was set by the Federal Government of Nigeria. Many businesses have observed these two working days as public holidays. Also, the holiday applied only to our operations at our Head Office of which customer care forms a part. Logistics, Package processing and other essential functions have continued without interruption and so packages were still being processed throughout the period. Your email will be attended to shortly. We'll have a customer care rep call you in the morning. Thank you. Johnpaul2k2: |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 8:16pm On Oct 07, 2014 |
Good evening an email has been sent to you on the status of these bookings. Thank you. MrsNaira: |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 8:22pm On Oct 07, 2014 |
Good evening, the item was purchased on the same day that the order was placed. However, delivery has not been made to our US facility to enable processing and shipping of the item. We'll have the US team give us an ETA on when the item will be delivered by the vendor. Thank you. cuteposhy: |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 8:28pm On Oct 07, 2014 |
Hello, we'll have a definite timeline for you tomorrow, however, I believe that the process should be completed this week. Thank you. euwajeh: |
Re: Shippyme Customer Care Thread On Nairaland by Catlanta: 8:33pm On Oct 07, 2014 |
Good evening. The costs will depend on the weight of the item. You can provide that here and we can do the calculations for you or you could use the "get a quick estimate" button on the Homepage of Shippyme.com and then enter the weight and any other options you may want. This will automatically calculate the shipping costs for you to your desired location. Thank you. Okattamgbee: |
Re: Shippyme Customer Care Thread On Nairaland by twinskenny(m): 8:56pm On Oct 07, 2014 |
Catlanta: Hello Catlantic/shippyme, I dont want to say more for now.. i will be in your office tommorow by God grace to sort this issues once and for all.. like your said i hope we wont get to next week before we resolve it.... I ave waited for too long |
Re: Shippyme Customer Care Thread On Nairaland by shrekandfiona: 9:47pm On Oct 07, 2014 |
Na wah o. This thread is depressing |
Re: Shippyme Customer Care Thread On Nairaland by Johnpaul2k2(m): 10:59pm On Oct 07, 2014 |
shrekandfiona: i never lose hope on them. it's one of those thing i may even call you before your rep wakes up lol. please do not disappoint. Nigerians are ready to do business with any moving train. you guys shouldn't Bleep you. thanks and please ship me tomorrow morning because i have paid complete |
Re: Shippyme Customer Care Thread On Nairaland by cuteposhy(f): 11:14am On Oct 08, 2014 |
Catlanta: Thanks but it's already 8 business days and my items are yet to be shipped to your us facility, I wonder how long it will take to receive them here...anyway please keep me posted. |
Re: Shippyme Customer Care Thread On Nairaland by Johnpaul2k2(m): 12:08pm On Oct 08, 2014 |
Catlanta: this is the problem with you people. try to keep to your words. you promised to call and i didn't see it. i tried calling, the line goes back to off mode. i checked and found out you have approved the payment. so when are you shipping the goods? why is it difficult to ship them? |
Re: Shippyme Customer Care Thread On Nairaland by cuteposhy(f): 4:02pm On Oct 08, 2014 |
I just received an update that my items are being prepared for shipping but I have to pay an outstanding balance of approximately 30,000... Come on guys did I tell you I'm related to goodluck jonathan? How can I pay that much to ship items I purchased for just 8,000? Mind you I have already paid approximately 15,000 to your account so why should I pay this much again? This is not my first international shopping and I have never been charged this much before so please you guys should ship my items for peace to reign. thanks |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 6:24pm On Oct 08, 2014 |
. Catlanta: |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 6:53am On Oct 09, 2014 |
Catlanta: |
Re: Shippyme Customer Care Thread On Nairaland by WoodcrestMayor(m): 11:36am On Oct 09, 2014 |
You pretended u didnt see my mention. I called your office this morning and nobody picked.Which company does that U asked me to pay up outstanding fee before deadline else additional cost will be incurred daily basis.I did and now u guys av refused to ship my goods. Wat kind of customer care do you run?I even sent a mail but i guess mails don't deliver to your mailbox cos itz from eMpTyN Catlanta: |
Re: Shippyme Customer Care Thread On Nairaland by WoodcrestMayor(m): 11:40am On Oct 09, 2014 |
My broda,shippyme is the worst shipping experience anyone can have. They dont pick call,dont reply mail/reply very late. this is surely my first and last biz with dem. Johnpaul2k2: |
Re: Shippyme Customer Care Thread On Nairaland by WoodcrestMayor(m): 11:58am On Oct 09, 2014 |
Seun plz look through this thread.These pple pay for advert and lure unsuspecting costumers(your esteemed Nairalanders) to do business with them.You rarely find someone who doesn't complain about shippyme/circuitAtlantic.Complaints everywhere on Nairaland and Facebook.They don't reply mails and they don't pick calls too. Pls give dem an ultimatum.If they don't sit tight,u'll take down their advert. Enuff of these heartaches ontop simple shipping. Thanks...in anticipation |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 11:06am On Oct 10, 2014 |
1 |
Re: Shippyme Customer Care Thread On Nairaland by cuteposhy(f): 1:05pm On Oct 10, 2014 |
When I first read the comments here I thought people were over reacting but the truth is...you people don't have a good customer relationship at all and it's too bad. I wonder why you don't respond to mails or why your numbers can't be accessed. |
Re: Shippyme Customer Care Thread On Nairaland by Nobody: 3:21pm On Oct 10, 2014 |
Shippyme, for over a month after my items were delivered to you, you still have not delivered the Blackberry Q10 in booking S1408214274 to me. So, we can safely conclude that the item went missing while in your care. Can you please process a refund of an amount equivalent to the price of the item as stated in the booking? Thanks in anticipation. |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 4:13pm On Oct 10, 2014 |
11 dsunmade: |
Re: Shippyme Customer Care Thread On Nairaland by twinskenny(m): 8:21pm On Oct 10, 2014 |
First of all i will use this moment to appeal to the MOD to push this page to the front page.. I have surfered enough frm this people.. my item worth over 300k is missing for over 2month now, they first ask me to send them total cost of these items which i did, they claim it doesnt tally with the one they have on there system, i went to there office and it was confirmed!! and email was sent that they are going to refund my money.. here is the email: Dear Oluyemi, We hope this meets you well. Having exhausted an extensive search for the whereabouts of your booking with reference number S1407076025 and having ascertained that the booking was indeed shipped, the management of Shippyme have resolved as follows; We hereby declare the referenced booking missing. We are deeply sorry for the loss of your items and the subsequent inability to locate them. We are mindful of the inconveniences caused to you and resolve to ensure that nothing of the sort occurs again. According to our Terms and Conditions, we do not make refund in cases where items are uninsured. However, given the peculiarity of this case and your standing as a most esteemed customer, we will be setting aside this policy and making a refund for the declared value of the items in the booking and the cost of air freight paid. We will appreciate feedback from you on this, as well as your bank account details to facilitate the refund as soon as possible. Once again, accept our sincere apology for the uncharacteristic service you have received from us in this instance and be sure that measures have been put in place to ensure nothing of this nature repeats again. Thank you. Kind Regards, Shippyme Customer Service Team 8 Ladipo Kuku Street, Ikeja Lagos. Tel: +234 803 551 8071, +234 808 337 4160 Customer Service www.shippyme.com 8 Ladipo Kuku Street, Off Allen Avenue Ikeja, Lagos now... all these while i have been patient with them cause they claimed refund process is going to take a week or so but to my surprise today.. here is another email i recieve from them... Alright guys, After some discussions with the head of the company and the Lagos team, we have come to a conclusion. We have all agreed upon compensating you both with half of the value of all items in your booking, while the remaining half will be compensated in shipping credit. I hope this is solution will suffice and that you both will continue to allow Shippyme to handle all your freight forwarding needs. We sincerely appreciate the patience you've had with us, and I want to thank you as well personally. I know this has been an extremely inconveniencing situation, I would like to continue gaining your faith in us as a company and to make it up to you guys with exceptional service in the future as well. The compensation will take place this Monday, October 13th. Please feel free to mail me back or give a call if you have any questions or concerns. Have a great day! now i am involving a law enforcement agencies to get my out complete without missing one kobo.. if you are still dealing with this people you are on your own.. my item was apparently sold by one of ther aggrieve staff who they cant pay his salary.. and one useless president is there defrauding people.. i will be reporting here live from monday as the even unfold |
Re: Shippyme Customer Care Thread On Nairaland by twinskenny(m): 8:23pm On Oct 10, 2014 |
Oga seun OSewa i know that this people pay you for advert but please can u please talk to them to pay my money? and they should stop toying with people investiment?? this is the only capital i have for my business.. at least you can see all the complain on this thread. kindly do the needful THank you 2 Likes |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 8:44pm On Oct 10, 2014 |
hope we meet well. |
Re: Shippyme Customer Care Thread On Nairaland by euwajeh(m): 9:49pm On Oct 10, 2014 |
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