Hhansome:
Audio.

Are you not a fool or wasn't this how the info was passed when CBN instituted the present SYSTEM ?!

pretyval:



Lol...Had this discussion last night with a friend when Stanbic Bank debited 200 naira for monthly maintain...

Many things are wrong in this country but unfortunately we are all looking away.

Very useful information

Access Bank held my 150K after a "failed" POS transaction for two months. Tried to tag CBN to my numerous email complaints but apparently they were undergoing maintenance at the time. Fvck all of them

I get issue with Firstbank...infact I will sue them soon.

Nothing works in banking sector, forget this people with their policy

silento:
I did transfer of 90 last two weeks Sunday till today access bank has been forming we don't care on the matter the person that suppose to get this money has been , calling and disturbing abeg is there a way to report a bank about his kind issue

Have you called the bank's customer service, what did they say? You can complain on CBN's website.

GT Bank is becoming a very useless with their transaction notification system.

FlordFlorez:
Many things are wrong in this country but unfortunately we are all looking away.

Who will lead the fight?

pretyval:


Who will lead the fight?

Anybody. U can start it, many people including myself will join u.

FlordFlorez:
Anybody. U can start it, many people including myself will join u.

I wouldn’t mind...

Ravon:
The Central Bank of Nigeria (CBN), in its determination to further enhance service quality, particularly quick refunds when customers experience failed transactions, dispense errors or disputes has revised timelines for reversals and/or the resolution of refund complaints on electronic channels, with effect from June 8, 2020, as follows.

1. Failed “On-Us” ATM transactions (when customers use their cards on their bank’s ATMs) shall be instantly reversed from the current timeline of three (3) days. Where instant reversal fails due to any technical issue or system glitch, the timeline for manual reversal shall not exceed 24 hours.

2. Refunds for failed “Not-on-Us” ATM transactions (where customers use their cards on other banks’ ATMs) shall not exceed 48 hours from the current 3-5 days.

3. Resolution of disputed/failed PoS or Web transactions shall be concluded within 72 hours from the current five (5) days.

4. All banks are directed to resolve the backlog of all ATM, POS and Web customer refunds within two weeks starting June 8, 2020

Meanwhile, key service providers in the Nigerian payments system have also committed to establish an integrated dispute resolution platform for the industry and enhance their payment system infrastructure and processes to reduce incidences of transaction failure.

Members of the public are therefore requested to refer to the updated Guidelines for the Operation of Electronic Payment Channels on the Bank’s website (www.cbn.gov.ng) for further details.

SOURCE: https://brandspurng.com/2020/06/01/cbn-revises-timelines-for-dispense-errors-refund-complaints/

The trouble is when will the FG revise the bill for the appointment of central bank governors to include economists, accountants, sound business managers, ex finance ministers in the field?

Just hope Nigeria banks will revert to this new directives

SadiqBabaSani:
Audio wen one bnk is stil hanging my moni

Did u read number 4?

gentleguy1975:
Did u read number 4?

U are nice o. Number 4 keh. U should have asked him if he read anything at all.

Na to type audio they sabi.

My money still Dy Stanbic now
I go use Access bank Atm fr mall



Help

Amotekun2020:


Is a scam

Exactly

good one, some banks have been usingvthe lockdown as can excuse not resolve customer complaints on pos and ATM wahala.

oya gtb, I need by 18k refund asap, can't debit and fail to deliver.

access bank deduct my money when I buy card for unknown reasons. gtb deduct my money too for unknown reasons, all the bank are scam, I get 1k for my account dey deduct money till it reaches 800. my mind just dey go zig zag

pasol4real:

Lol
Comedian

Nai e work e dey do so.

Gtbank has seize my cash since last week thursday(30/07/20) went to the bank yesterday to fill the dispense error form and I even dialed the USSD code *737*52*nuban*5# and up till today(five days and counting) my money hasnt been reversed despite using a gtbank debit card on a gtbank atm... If its other bank or another bank's card now I for hear... Abeg who knows how else I can fast track the reversal cos hunger dey wire me as that's the last cash in my account...
Someone here even advise I wait for two Weeks bfr reporting them to cbn.