dingbang:
FREQUENTLY ASKED QUESTIONS


Question : What accounts can I access on the First bank Mobile App?

Answer: All the accounts you have with First bank. This may include Current, Savings, Domiciliary , Visa Dollar and Naira card accounts.

Question: Is the mobile app secure?
Answer: The app is situated in a highly secured environment to protect your account on the App. The App is PIN protected. The PIN is uniquely linked to the App on your device. All transactions on the App are validated by either a transaction PIN known only to you or the Bank's issued token. All these are in addition to the security measure put in place to ensure that your transaction information is protected from intruders.

Question: What can I do on the App?

Answer: You can transfer funds to accounts in First bank or any other bank in Nigeria, pay utility and other bills, buy airtime from any GSM operator in Nigeria for any number, search, book and pay both local and international flights, save beneficiary phone and account number, manage cheques and keep up with your lifestyle through the loop


Question: Do I need to have an account with first bank before I can enjoy this wonderful service ?


Answer: Yes, if you do not have an account yet, kindly locate the nearest FirstBank branch and open a bank account with ease.

Question: I have forgotten my m-pin, what should I do?

Answer: You can reset your m-pin on the app by choosing a new PIN and answering your security questions correctly. For you to reset your m-pin, please click the get help icon on the sign in page of the app and you will be asked to input the answers to your security questions.. Easy.



Question: Why do I need to register security questions and answers?


Answer: You will need your personalized security questions and answers to reset your mPIN , transaction PIN, manage beneficiaries etc


Question: With the introduction of Transaction pin, do I still need a token for my transactions?


Answer: Token will only be required when you exceed your transaction limit of 500,000NGN for the day.


Question: What if I change my mobile phone or phone number?


Answer: You can install and activate the App on up to 10 devices. Lets say you buy a new phone, install the First mobile app in the new phone and click on Activate this device You will be sent an OTP, input it and other information required and click save.

dingbang:
FREQUENTLY ASKED QUESTIONS


Question : What accounts can I access on the First bank Mobile App?

Answer: All the accounts you have with First bank. This may include Current, Savings, Domiciliary , Visa Dollar and Naira card accounts.

Question: Is the mobile app secure?

Answer: The app is situated in a highly secured environment to protect your account on the App. The App is PIN protected. The PIN is uniquely linked to the App on your device. All transactions on the App are validated by either a transaction PIN known only to you or the Bank's issued token. All these are in addition to the security measure put in place to ensure that your transaction information is protected from intruders.

Question: What can I do on the App?

Answer: You can transfer funds to accounts in First bank or any other bank in Nigeria, pay utility and other bills, buy airtime from any GSM operator in Nigeria for any number, search, book and pay both local and international flights, save beneficiary phone and account number, manage cheques and keep up with your lifestyle through the loop


Question: Do I need to have an account with first bank before I can enjoy this wonderful service ?


Answer: Yes, if you do not have an account yet, kindly locate the nearest FirstBank branch and open a bank account with ease.

Question: I have forgotten my m-pin, what should I do?

Answer: You can reset your m-pin on the app by choosing a new PIN and answering your security questions correctly. For you to reset your m-pin, please click the get help icon on the sign in page of the app and you will be asked to input the answers to your security questions.. Easy.



Question: Why do I need to register security questions and answers?


Answer: You will need your personalized security questions and answers to reset your mPIN , transaction PIN, manage beneficiaries etc


Question: With the introduction of Transaction pin, do I still need a token for my transactions?


Answer: Token will only be required when you exceed your transaction limit of 500,000NGN for the day.


Question: What if I change my mobile phone or phone number?


Answer: You can install and activate the App on up to 10 devices. Lets say you buy a new phone, install the First mobile app in the new phone and click on Activate this device You will be sent an OTP, input it and other information required and click save.

gurunlocker:


Hi boss, my FBN app has been misbehaving for the past week. I've not been able to use it, always writing "FBN mobile has stopped working", any solution to this?

iyke926:
I can't save beneficiary numbers after any transaction because I have forgotten the password to my security question. Any help? Is there anyway to reset the security question?

dingbang:
yes there is. Please call firstcontact on 014485500

Abbeyme:


Could be that you have disabled certain text messages from your phone.

Please text STATUS to 2442. It will let you know if your network provider has enrolled you on the Do Not Disturb DND service to stop unsolicited sms. If positive, that is the issue why you have not received your OTP. To resolve text ALLOW to 2442

Cheers

apostlecwisdom:
plz the security question is impossible to answer, how can I go about it.

dbsbunmi:
How can I change my security questions for the first bank app I cannot add any beneficiary

LKO:


Seems to have same challenge. For two weeks now, whenever I'm using the first mobile, I don't receive OTP to conclude the transaction. I didn't change SIM. I have checked my network status, it says I'm not enrolled for DND. What is the solution please. Really need this thing resolve to enable me make transfer. Please help out. Thanks.

dingbang:
New users who haven't downloaded the app previously should click on REGISTER while current users should click on ACTIVATE THIS DEVICE if they switched to a new phone.

dingbang:
New users who haven't downloaded the app previously should click on REGISTER while current users should click on ACTIVATE THIS DEVICE if they switched to a new phone.

dingbang:
good morning. Have you resolved the issue?

SageMahrez:
And if i don't have an atm i cannot use the app?

dingbang:
Press005

You just download the app from play store.. Its called first mobile

Then open it and click register

Type you ATM card number written on the front of your card

Type your ATM pin

Click next

Choose five numbers as log in pin

Confirm it in the second box

Type in the otp code sent to the number you receive alert

Click next

Choose two security questions and provide their answers

Typr your ATM pin as your transaction pin

Type in Tn020056 as your referral code( a must)

Click save..

That's all

press005:


woow!! will check it out.