dessz:
thanks bros I base in Edo state ikpoba okha.

Hello dessz, below please find our contact info in Edo state, our colleagues there will try to help you with the problem. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002

Marksule:

lokoja kogi state

Hello Marksule, we do not have Carlcare Service Center in Lokoja now, but you can bring your phone to our collecting points as below, our colleagues will help you bring your phone to our Carlcare Service Center. Thank you!
Suit 20, Zainab Plaza, Murtala Mohammed Way, Opp Oando Filling Station, Lokoja, Kogi, Nigeria +2347061800036
NO.64 Muritala Mohammed Way, opp. Police Headquarters, Lokoja, Nigeria +2348035864819

Annibiteye:
why does it take so long like 5 to 6hrs for my itel 1506 to charge to its full capacity? In just 5 mins of usage after charging to its full capacity the battery power drops drastically to about 75%. Battery can't even last for more than a year. Anyway, I've experimented itel phone, since I cant even enjoy it for a year, I've since registered my strong dislike for it.

Hello Annibiteye, you can try another charger or USB cable, if the problem persist you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

dessz:
pls, I use tecno y2. but my phone shows 463 mb when I use 3rd party app to check my ram.but if I minimize it shows 512 mb ram.then my phone crashes on every app except 1 or two. even 12mb app crashes.but my friend with same 512 mb ram doesn't have any issues abt crashing. pls I need us advice.

Hello dessz, you can try to format your phone, but remember to back up important files like contact and photoes etc. If the problem persists, you can bring your phone to our Carlcare Service Center and ask our colleagues there to check for you. Thank you!
If you need us send you contact info, please let us know the state and city you are living in now.

sniperwolf:
My wife's phone is a Tecno W3 but the IMEI info is bringing up ITEL IT1510. Is it cloned?

Hello sniperwolf, for the problem we suggest you bring your receipt and warranty card to our Carlcare Service Center and our technicians there will try to check for you. You can find our contact info in Carlcare App. Thank you!

randomShek:
My Tecno m6 will charge but the percentageis not increasing. Just switching between 0-2%. It started after I flashed mokee 5.1 custom rom. Can anyone suggest a solution or another stable rom to flash?

Hello randomShek, w suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

Tonynwaduche:

how do someone knw d fake one and the real one ??

For Tecno, Itel and Infinix phones you can check it on below website.
Also you can bring your phone to our Carlcare Service Center and ask our colleagues to check for you. Thank you!
www.gc.carlcare.com

Gmajor:
guys I noticed that when my phone is in 3g, it sometimes reverts to E and stays there.
the tecno phone I was using before does not encounter this.
if it's in 3g only it will never go to E.
how can I solve this problem?

Hello Gmajor, it's the local network condition cuase the phenomenon, according to network condtion, you phone may show4G, H+, H, 3G, E (from good to bad network). When it shows E, you can try to bring your phone to outside of room or other place where signal is strong. Thank you!

Marksule:
I have a Tecno Q1, the charging port is bad, has been repaired many times...The phone is stuck in boot logo and refuses to boot when i switch the phone on, what do you think i should do?

Hello Marksule, you can take your phone to our Carlcare Service Center and ask our technicians there to check for you. Thank you!

ojialo:



I just bought the phone last week and it lag like hell, honestly I'm regretting buying this phone.

Hello ojialo, if the above ways do not work, you can bring your phone, together with receipt or warranty card to our Carlcare Service Center and ask our colleagues there to check for you. You can find our contact info in Carlcare App. Thank you!

avicky:

I tried the line of Abuja office but it's switched off. How much is it to fix a broken screen of tecno j8?

Hello avicky, please try again and call during our working time so that we can service you better, our working time is from 9:00-17:30 during weekday, 9:00-14:30 on Saturday, and we do not work on Sunday and the last Saturday of each month. Thank you!
1st Floor,NO.16 Gwani Street(near King's Care Hospital), off IBB Way, Wuse Zone 4, Abuja, FCT, Nigeria. +2348181176195

benzics:

My boom j8 calibrator broke, and my phone charges slow, like 5-6hrs to reach 0-100%(switched off o), the speaker is also not loud

Hello benzics! As for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to check it for you. You will find our contact number(s) and address(es) in the Carlcare App on your mobile device, SIGN UP & book a reservation one day before you Visit at your preferred Service Centre. Or simply let us know your location so that we can forward it to you. Thanks!

Mrluv:
I Have a problem when I open the king root it’s load and then I wait for it and it said network error unable to get root strategy from cloudAnd they have a button in down it said set now and I press it and go to settings and idk what I’m doo plzzz help

Hello Mrluv, sorry we do not support to root phone, since it may damage phones, and rooted phone can't enjoy warranty. If your phone has any problem, we suggest you bring your phone to our Carlcare Service Center and our technicians there will help you with it. Thank you!

coollabman:


pls what are the consequences of changing the panel and board of the tab?!

Hello coollabman,since our technician suggest you to change the panel, it mainly present panel caused the charging fault. If you have any question, please bring your phone to our sevice center and ask our technicians to check for you thoroughly. Or you can send us the info(IEMI, phone number, work order number) we asked you and let us transfer the info to our colleagues. Thank you!

gudluckgreat:



I need to fix my Broken Cubot Dinosaur smartphone Screen, canyou fix it for me?

Hello gudluckgreat, carlcare service center only dealing with Tecno, Infinix and Itel products. Thank you!

OBAUX01:
Pls do you people sale good phone like tecno or infinix?

Sorry we do not sale phones. About the phone you can try to counsel with local retailer or online shops like Jumia and Konga. Thank you!

ibbkiddsx:
Hello Calcare
I have a problem with my tecno droipad 8d
Ever since I bought it I have been trying to update the software, but whenever I download the update through OTA and try to install it. It failed to install. Is there anything you can do.

Please try to update when network is in good condition, make sure there is enough space for the update. If it still failed, please bring your phone to our Carlcare Sevice Center. Thank you!

sparkle4u:
Hello calcare,
Whenever my earpiece is in my phone , I can't make or receive call, except I remove it from the phone. I can only make and receive call from the ear piece if it's a whatsapp call.
For example, if am listening to music and a call comes in, I have to remove the earpiece before picking the call else the two networks will disappear. The phone is infinix hot 4. Thanks

You can try another earpiece, if the problem persists, please bring your phone to our Carlcare Service Center. Thank you!

daPretender:


Please how much will it cost to fix a tecno f7 panel

About the price of it, you need to counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. Thank you!
Below please find contact info.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

Terye:
Please, my Tecno J8 only charge when device is switched off. I use the stock charger so I don't understand this new development.. Anyone?

Hello, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

buzoo:
Helloo House, pls i need help with my New Tecno L8. I noticed that the back button and the Minimize Button of the phone does not respond to touches all the time. It responds when it likes and this is after I have tapped it so many times. I can't tell why it is so since the phone in question is barely 2 weeks old. Pls help out with any solution u know about. Thank you.

Also, please I would like to find out what it would be like if i am to take it back to Tecno Office to effect my warranty rights. What will be my fate if I were to take the phone to tecno office? Would it be replaced or repaired.

Thank you so much for ur Answers.

Hi buzoo, we suggest you bring your phone, together with your reciept or warantty card, to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

chronique:
My infinix zero always overheats. I put the phone inside the fridge recently and by the time I brought it out, the battery was just draining out within seconds until it went off.

Hi chronque, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

Biodunkuye:
Pls my infinix hot phone X507 fell and inner screen is faulty.it went blank though I still receive calls with the screen blank.ow much does it cost to change it.thanks

Hello Biodunkuye, please call our hotline or visit our service center with your phone directly, our colleagues there will check the price for you. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

Mrluv:
pls i can boot into recovery mode i just bought the tecno l8 plus from body and it hanging

Hello Mrluv, to boot into recovery mode, you need to turn off your phohe first, then press power button and volume down button at the same time. After entering factory mode, use volume keys to choose "eMMC", then press power button. If it doesn't work, you can take your phone, along with your receipt and warranty card, to our Carlcare Service Center and ask our colleagues to check it for you. If you need the contact information of our service center, pls tell us the state and city you're living in now. Thank you!

Bigolly:
Pls my infinix phone is not touching again, what can I do to correct it

Hello Bigolly! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

arazanbal:
Pls i need help,my itel 1403 drain battry when i put sim inside,pls guys what the problm

Hi arazanbal, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

onyekabe:
My Itel 1408 not able to Install first bank app and some app. What could be the cause

Hello onyekabe, please try to download from playstore and try other versions. If the problem persists,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

midun22:
My itel 1516plus do restart itself sometime if I want to make calls or I want to request for account balance. pls what is d solution

Hello midun22, please comfirm there is enough balance, and for the restart problem,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

coollabman:


I went to the one in Ikeja, I was told that I need to change the board and also do something else (can't remember). it will cost me a total of 15k. unfortunately that amount is a bit too much for a low end phone! I need a new phone!

Hello coollabman! Please let us know your IMEI, phone number, work order number, . So that we can transfer your information to our colleagues to check the detials. Thank you!

Henrypebbles:


pls do..I'm living at portharcourt.. Nigeria.

Hello, below please find contact info of our Carlcare service center in PH, our colleagues there will try to help you with your phone problem. Thank you!
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074

MIB1:
Carlcaresophia


hello Sophia my infinix hot s has a shattered touch panel , screen is still in good condition

which center can I fix it . the COST also ?

location is Warri , delta state

thanks

Hello MIB1, we do not have sevice center in Warri, but your can send your phone to our collecting points below. Block B, Shop 5, Bobson Plaza, Deco Road, Warri, Delta, Nigeria +2348023320774
Rejido House, Opposite Robson Plaza, Deco Road, Warri, Delta, Nigeria +2348034038591
Shoprite, Effurun round about, Warri, Nigeria +2347082578061
For the price of the repair, you need to counsel with our local Carlcare Servcie center directly. Below website you can find contact info. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

Donplain:


Akwa ibom state

Hello Donplain, below please find address and hotline of our service center in Uyo. Our colleagues there will try to help you with your phone problem. Thank you!
2rd Floor, 18 Ikot Ekpene Road, Tecno Exclusive Ezegold, Uyo, Nigeria +2349059999525/09098000719