erenax:

Anytime i try installing apps on my tecno w3,it installs in phone memory and my phone memory is almost filled up.

I checked my phone settings,there is no option to install apps on sd card.

Please is there any solution to this?

Hello Erenax, you can try to set the SD card as default memory in following way.: Settings-storage and memory-Default write disk, and choose SD card as default memory. If the problem persists, you can try to take your phone to our Carlcare Service Center. Thank you!

hankkk:
Please, I just got a c9 tecno but my laptop doesn't connect to it via wifi, the same thing happened with my former phone which was a c8 tecno. Other devices (s4 Samsung) connect to my laptop without problems. Please help me out..

Hello Hankkk, please check the wifi settings. If the problem persists, you can take your phone to our Carlcare Service Center, our colleagues there will try to help you with it. Thank you!

alaba153:
i need help enybody to help me with my TECNO G9 is display only techo logo. please & please send `ROM` forme tank.

Hello Alaba153, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

zizky:
How much to change screen of tecno phantom 5?

Hello Zizky! About the price of it, you can try to counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. If you need us send you address and hotline of our service center, please let us know the city and country you are living in now. Thank you!

erenax:
please my tecno w3 cannot install apps on sd card... i need help

Helo Erenax, you can try to choose SD card when downloading, or set SD card as default storage place, ways as following: Settings-storage and memory-Default write disk. If the problem persists, you can try another SD card. Thank you!

RomeoMarvis:
My Itel it1542 switches off by itself. whenever i switch it on, it'll turn off few minutes by itself...pls gurus in d house, help

Hello RomeoMarvis, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

SnowJay92:


Since this tab runs on windows OS alone, what would be the best way to install apps on it?

Hello SnowJay92, could you please let us know the phone model number you are using? And also which apps you want to install? Thank you!

deife:


Thanks @ Carlcaresophia. God bless you. It has been fixed. i am grateful.

You're very welcome. Glad to be of help.

IamZod:

Hi, am having the same issue.
My infinix hot takes long to charge as well and quickly runs down.
I am presently in Osun state.

Hi IamZod, you can try another infinix oringinal charger, if the probem persists, you can take your phone to our Carlcare Service Center. Since we do not have Carlcare in Osun, you can send your phone to our collecting points there. Below please find contacts of our collecting points in Osun, you can choose the one nearest to you. Thank you!

Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505
3A Obafemi Awolowo Road, beside Wema Bank Igbona, Olorunda, Osun, Nigeria +2348038055199
133A, Station Road, Igbale Area, Adjacent Banu So Hotel, Ede, Osun, Nigeria +2348034772228
B2 Ereja Square, Old Bata Shop, round about, Ilesha Osun, Nigeria +2348034557360

samwayne154:
Good day everybody in this tread God will bless u all oooo...........my problem is very urgent and i need a solution please, please and please. I connected my phone to a computer yesterday i wanted to snd a game to d computer but unfortunately today, if i want to play my videos, pictures or music it wont open, it wont play and maybe some minute later, it would just write 'android system has stopped working' please i need ur maximum help, ur full help.......i just bought d phone..its tecno w3 please i am begging u help me find a solution....carlcaresophia ,vinyldroid please help and God bless u

Hi Samwayne154, for the problem you can try to restore factory settings, but remember to back up important files. If the problem still there, you can try to take your phone to nearby Carlcare Service Center. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

bellacruzZ:

How much is the infinix hot note pro now

Sorry we do not sale phones. About the price of it you need to counsel with local retailer or online shop. Thank you!

phyllosilicate:



Hi my infinix hot note is not charging. The charger is OK but it is refusing to charge. I am in Benin.

Hello Phyllosilicate, you can take your phone to our Benin Carlcare Service Center, our colleagues there will try to help you with the problem. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002

lekzydio:
my infinix hot 2 discharges when its ON but will only charge when its switched OFF pls I need help.

Hello Lekzydio, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Thundeh:
Welldone sir, My phone (infinix hot note pro, 2 gig ram) screen got broken though it is working as if nothing happened. Please how much will it cost me to fix the screen? Thanks

About the price of it, you can try to counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

iamspeedracer:

Collected the phone today. WiFi works but it's extremely slow and breaks easily. I also have to be very close to the WiFi router before it works
I will have to return it on Monday. Honestly I'm disappointed with Infinix.
Before I left their office I spoke with a tech guy there and he says he knows what's wrong I hope when I drop it off on Monday they get it right this time around

Hello Iamspeedracer, you are welcome to bring your phone back to our service center.
BTW, if there is still the problem, please let us know your IMEI, phone number, work order number, as well as which Carlcare Service Center you sent your phone to. So that we can transfer your information to our colleagues to check the detials. Thank you!

bhankhorlay:
guys pls come to my aid my infinix hot 2 only show 2gb as my internal memory instead of 16gb, I've restored the factory setting it's still d same......Pls add me to the WhatsApp group chat 09026467677

Hello Bhankhorlay, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

pizzle123:
pls ppl help me.....my phone is saying unfortunately system
ui have stopped.. pls way can I do apart from resetting
it....infinix hot note..

Hello Pizzle123, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

PucciGuru:
please help



what can i do to my infinix hot note,emergency calls only what can i do?

Hello PucciGuru, you can try to use the phone at place where signal is strong or try another simcard, if the problem persists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. Thank you!

Monskid1:
Itulah plz help me. i flashed lollifox to my tecno p5 fone and is nt speakin wen i'm playin music or video. is nt speak out at all.plz help bro! tank in advance.

Hello Monskid1, you can try to take your phone to our Carlcare Service Center and ask our colleagues there to check it for you. Thank you!
If you need us send you address and hotline of our service center, please let us know your location.

Kaytrick:
Help! I use a tecno H6 and yesterday night and even this morning,I charged my phone but the battery percent is reducing while the phone is indicating that it is charging. Is it the battery or the charging outlet that is bad?

Hello Kaytrick, for the problem you can try another charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

tonyjoe222:
Hello, plz since I bought a Tecno C9 some of my app stop working along side with my whatsapp and mobile-bank app. Don't know what to do about the issue

Hello Tonyjoe222, you can try to download the apps from playstore, and try other versions. If the problem persists, you can try to take your phone to our Carlcare Service Center and ask our colleagues there to check it for you. Thank you!

HenrySilva9:

I have and I didn't see it

Please send your phone to our Carlcare Service Center, our colleagues there will try to help you with the problem. Thank you!

deife:
Hello Friends,
Please my phone just got locked yesterday , asking for privacy protection password. It is a Tecno Phantom Z phone. Please is there anyone who can fix this without erasing my data? I am in Abuja. Thank you.

Hello
it means you had set Anti-theft function before. If you forget the PIN, yet you want to change a Sim, please try below 3 ways.
1. Insert previous SIM card and cancel the anti-theft function, steps: setting----Security----Mobile anti-theft---cancel.
2. Fetch back your PIN via the emergency number when you set anti-theft function before (we usually choose phone number of relatives or friends). Ways as following: Insert the new SIM to your phone (ignoring that you can't operate the phone without PIN), send message #mima# to your phone via the emergency number. Then your emergency number can receive a message to reset PIN.
3. If you can't find your previous SIM and can't remember the emergency number (or the number is invalid), you can take your your phone to our Carlcare Service Center, our colleagues there will try to help you with your problem.
Below is contact info of our Carlcare in Abuja
1st Floor,NO.16 Gwani Street(near King's Care Hospital), off IBB Way, Wuse Zone 4, Abuja, FCT, Nigeria. +2348181176195

The previous 2 methods won't wipe your data, but the third one will.
Below website is for your reference. Thank you!
http://bbs.infinixmobility.com/forum.php?mod=viewthread&tid=2569&page=1#pid212354

tomzee2:
my phone is misbehaving, each time I turnoff the screen light (lock the phone) the music am playing will start skipping. please how can I stop this problem

You can try another music player.
BTW, which model of phone are you using? Thank you!

ryfoz:


Still PATIENTLY waiting, as a reminder my it1556 is just lying dormant in its box(completely useless) , pls aid me quickly, it will go a long way to give this thread a good name or at least add to the reputation you are building here; that is, giving people SOLUTION.

Thank you, i reamain vigilant for your reply

Dear Ryfoz, we had transferred the info to our colleagues, they will deal with the problem ASAP. Thank you for your patience.

WafiJoe:


You are a joke, and carlcare is a joke. All they do is change parts. They do not service phones. I wonder why they are thinking calling your selves carlcare, the right is carluncare, and it is not a service center. So I bought a phone of 43k and after 5 months you want me to give you guys 36k to change parts? SMH... If you want to retain your name start by training you customer service agent

Hello WafiJoe. We're sorry for this kind of problem. Please private us and let us know your IMEI, phone number, work order number, phone modle number, as well as which Carlcare Service Center you sent your phone to. So that we can transfer your information to our colleagues to check the detials. Thank you!

dytbabe:


Hi
Is there anything I could do from my home, my L8 plus has been still since 1pm


It's not even upto a month

Hello Dytbabe, you can try another charger or USB cable, if the problem persists, you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our colleagues there will try to help you with the problem. Thank you!

DanielDrake:
i stay in ondo...there isnt a carlcare here... nd i cant travel.....i sold my hot note cos its slow charging. now im aving d same problem again....dis is sad tho....im fed up

Hello DanielDrake, glad to know your phone is working.
FYI, below is collecting points of Carlcare Service Center in Ondo, you can send your phone to there, and our collleagues there will help you send your phone to our Carlcare Service Center. Thank you!
NO.128 Oba-Adeshida Rd(opp. Catholic Cathedral), Akure, Ondo, Nigeria +2347069493033
18, Llero Street, off Owaluwa Street, Owo, Ondo, Nigeria +2348039153994
opp. Heritage Bank, Along, Okitipupa Road, Ore, Odigbo, Ondo, Nigeria +2348038501644
1, Okelisa Street, Ondo-west, Ondo, Nigeria +2348035183879

Evansjj:
I stay in port Harcourt Rivers state

Hello Evansjj, below please find contact info of our Carlcare Service Center in PH. Thank you!
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074

VeeJay95:


I stay in magodo/ alausa area. And hw much wld it cost

Hello VeeJay95, below please find contact info of our Carlcare Service Center in Nigeria. You can choose the one nearest to you, and counsel with them about the price of the repair. Our colleagues there will check it for you. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533
No 55,kofo, abayomi avenue, apapa, Lagos State, Nigeria +2348091339530
Ground and 1st Floor, No.1205 Ahmodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria +2348066153123/9039209279
1st Floor,NO.16 Gwani Street(near King's Care Hospital), off IBB Way, Wuse Zone 4, Abuja, FCT, Nigeria. +2348181176195
1st Floor, 44B New Market Rd, Onitsha, Anambra, Nigeria +2348177250277
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074
1st Floor,NO.32 Beirut Rd, Kano Contact, Kano,Nigeria +2348096969680
3rd Floor, G5/F6 Ya Ahmed House, Ahmed Bello Way, Kaduna, Kaduna, Nigeria +2349095724673
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002
1st Floor, Alpha and Omega Building, Queen Elizabeth Road, Mokola, Ibadan, Nigeria +234 9099093018 +234 8172005296
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418
Ground Floor, No.20 Mbonu Ojike street, Ikenegbu, Owerri, Imo, Nigeria +2349081941110/9081941111
Rm 2, NO.39 ABDULAHI FODIO Road, Block 2, Sokoto, Sokoto, Nigeria +2348036612047
1st floor, No.192 Azikiwe Road, Aba, Abia, Nigeria +2348022914100/8097597033

omortoyosi01:
I stay @ Ekiti... Any luck

Hello, we do not have Carlcare Service Center in Ekiti, but you can send you phone to our collecting point there. Below please find contact info. Thank you!
No.13 Fayose Market, Ado-Ekiti, Nigeria +2347061084889
beside Accomorran bus stop, Adjacent Nurtw Office, Kota, Ekiti, Nigeria +2348062075215
I Block, NO.1 Fayose Market, Ado-Ekiti, Ekiti, Nigeria +2348166052769