darmhey:
HELP! I just bought the zero3 about a week ago but I must say, I've not been enjoying it, it freezes up for a few seconds which is becoming too frequent, it lags especially when I'm using Facebook app. I'm just tired, it's supposed to be a 3GB ram phone I used infinix zero (2GB ram) and I enjoyed it much better. Please help I'm thinking of restoring factory settings already.

Hello Darmhey, you can try following ways.
1. Delete files and apps you do not use usually.
2. Clear some caches in apps like whatsapp, FB etc. ways as following:settings---apps---(choose a app) Clear cache. (remeber to back up important files)
3. Instal apps like file manager,360 security, CCleaner and clean your phone in time.
4. Do not run too many apps at the same time.
5. Insert a SD card (if available), remove apps to it from internal memory. (Better to set it as default memory, ways as following:Settings-storage and memory-Default write disk)
6. Restore factory settings, but remember to back up important files.
If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send your address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Marksule:

i have a fone Tecno Q1 with a bad charging port, i have repaired many times, I think it has a virus cos now when i put it on,it is just stock on Tecno...pls help

Hi marksule, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

DavidTheGeek:
Hey guys i need your help. My tecno phone is going off itself anytime i turn on the data connection. Any solution?

Hello DavidTheGeek, we suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

Ignyte:
On my tecno w3, everything saves by default in my internal memory, how do I change this to sd card.

Hello Ignyte, W3 doesn't support setting SD card as default memory. You can try to transfer the files by the third party software or computer. Thank you!

chiommygreat:
I bought a new tecno w4 phone, i cant play music, upload and download pictures, my whatsapp contacts names not showing etc, it always ask for permission before i can do i all that, pls help me to know how to set those things in other to enjoy my new phone,. Your assistance will be appreciated,thanks

Hello chiommygreat! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Marksule:

Lokoja Kogi State

Hello Marksule, below please find contact info of our Carlcare Service Center in Lagos. Our colleagues there will try to help you about your phone problem. Thank you!

tonyflash43:




am in surulere, lagos
how can i locate u

Hello tonyflash43, below please find contact info of our Carlcare Service Center in Lagos, you can choose the nearest one, our colleagues there will try to help you with your problem. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533
No 55,kofo, abayomi avenue, apapa, Lagos State, Nigeria +2348091339530
Ground and 1st Floor, No.1205 Ahmodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria +2348066153123/9039209279

Androidvillaz:



That is great news
how did he fix it

We are Carlcare Service Center which offers professional after-sale service for Tecno, Infinix, Itel phones. If your phone have any problem, you can try to take your phone to our Carlcare Service Center. You can find contact info of our Carlcare Service Center in Carlcare App. If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

Benten401:
Hi friends, for the past one week now I have been having problem getting H+ on my itel 1506. The problem just started recently, I do get 2g network but whenever i click on 3g only the phone doesn't get service at all even when I click on 2g/3g it gets just 2g.
.
I need your help guys....

Hello Benten401, please check if the erea you stayed is covered by 3G network or not. if yes, you can try another Simcard. If the problem persists, you can try to counsel with operator or local Carlcare Service Center. Thank you!

tonyflash43:
My tecno G9 tab always discharge when am charging it, so i decieded to buy anoda charger, and i even bought anoda battery too, bt its still discharging, what wrong with the fone ooo, wat can i do for it to start charging?

Hello tonyflash43, we suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App. If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

Deerozie:
Abeg how much will it cost me to fix my Tecno camon c8 which has screen problem?

Hello Deerozie! About the price of it, you can counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Marksule:

i have a fone Tecno Q1 with a bad charging port, i have repaired many times, I think it has a virus cos now when i put it on,it is just stock on Tecno...pls help

Hello Marksule, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

djonyeka:
. Pls am a pragmatic phone and computer engineer. I would like to work with you guys. Thanks.

Hello djonyeka, thank you for your support. About job-hunting you can counsel with our local Carlcare Service Center and talk with our HR direclty. Thank you!

Freeopod:

The imei number on the phone is cleaned off.. Can't find the phone park again the carlcare is the Ibadan Mokola branch n my number is zero eight zero six seven five nine zero eight nine three

Hello Freeopod, we had transferred your info to our colleagues, please wait with patience. Thank you!

TopWinner:

I live in Rivers State, Bori city (outskirts of Port Harcourt). Please help.

Hello TopWinner, below please find contact info of our Carlcare Service Center in PH. Our colleagues there will try to help you with your phone problem. Thank you!
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074
BTW, you can find more info of our service center in CarlcareApp.

hulkmarcopolo87:
Itel phones are horrible and I can bet you that. I don't know why NCC hasn't banned the phone from Nigeria. Some idiot dropped the phone where I was charging it and the screen cracked. It pained me Coa Carl care said its 4500 to change it. I didn't bother. I just bought a screen glass and placed on it. How much does the phone cost that I have to spend that much to repair it.

Hello humlkmarcopolo87, please private us and let us know your phone number, phone model nubmer, IMEI, Work order number, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!

Amaizu:
Pls I need to change the screen of my Itel it1506. I am in Lagos presently. I will appreciate any direction or advice

Hello Amaizu, about the screen you can take your phone to our Carlcare Service Center, our colleagues there will check it for you. Below please find contact info of our Carlcare in Lagos, you can choose the one nearest to you. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533
No 55,kofo, abayomi avenue, apapa, Lagos State, Nigeria +2348091339530
Ground and 1st Floor, No.1205 Ahmodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria +2348066153123/9039209279

ambient:
Plz do anybody haveba solution whenever I want to make call with my infinix I wouldn't see d call icon I wouldn't know d call is going till i hear hello ,which means I can't answer call because I do not see d answer button.plz help ooo

Hello Ambient. As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Biodunkuye:
Pls hello,my infinix 507 fell n d screen went blank but the thing I can pick call even while it's blank,i want to know if it's d inner screen dat is faulty and how much does it cost.

Hello biodunkuye, about it you can try to counsel with our local Carlcare Service Center diretly. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

pizzle123:
my infinix hotnote tells me unfortunately system has stopped.....what can I do am fed up of switching off and on

Hello pizzle123, as for the problem you mentioned, we suggest you take your phone, together with your receipt or warranty card, to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

sonofthunder:
please assist... I have a tecno phone whose battery never charges but always discharges when plugged in regardless of the power rating of the charger. (problem started gradually and was occasional but now seems there's no hope).
the only hope of every charging the battery is with a desktop charger which takes forever.
please is my problem the battery or the charging port... please help identify and advise on probable solutions.
thanks

Hello sonofthunder, you can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

eddris:
my tecno j7 is not charging. when i plug my charger instead it will b discharging so i use desktop charger and it take a hole day to charge. pls i want to know if it is the port or the phone panel. and is it possible if i can get the port done the way it was, from the factory

You can try another charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

lexaydfg:
Hey op.. My tecno c8 just develop a fault last week... The touch pad is no longer working... ND then the screen close to the touch pad is not working too... How can I contact you guys.

Hi lexaydfg, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center in Carlcare App. If you can't find contact info, please let us know the state and city you are living in now. Thank you!

kymzy:
I know how its feels to charge your Tecno l8 for d whole night and get only 7% lol i was a victim dis is d trick DAT worked for me u need kerosene for it to work
deep the mouth of d charger inside d kerosene
and drop some in d phone charging port clean it off and let to dry but don't sun dry it
das all plug ur nd it should charge fast Note anytime you notice slow charge again lol do d same tin .try it out nd let see if it works for u cause am rocking my l8 now charging fast .waiting for ya comments

Hello kymzy! Nice suggestion! But if it doesn't work, you can try another charger or take it to our Carlcare Service Center. Thank you!

investigator007:
How do I make a Tecno w4 fast again

Hello investigator007, you can try following ways:
1. Delete files and apps you do not use usually.
2. Clear some caches in apps like whatsapp, FB etc. ways as following:settings---apps---(choose a app) Clear cache. (remeber to back up important files)
3. Instal apps like file manager,360 security, CCleaner and clean your phone in time.
4. Do not run too many apps at the same time.
5. Insert a SD card (if available), remove apps to it from internal memory. (Better to set it as default memory, ways as following:Settings-storage and memory-Default write disk)
6. Restore factory settings, but remember to back up important files.
If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send your address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

tziz:

Hello, please where can i get Original Infinix Hot Note charger in Ph and Onitsha respectively?

Hello tziz, about the charger can try to counsel with local retailer or online shop like jumia and konga. Thank you!
Or you can try to counsel with our local Carlcare, below please find contact info.
1st Floor, 44B New Market Rd, Onitsha, Anambra, Nigeria +2348177250277

Osasnidas:
please i need a replacement motherboard for my infinx hot.. u guys don't seem to have it at your Carl care in Benin

Hello Osasnidas, about the price of it you need to counsel with our local Carlcare Service Center directly, below please find contact info of our Benin Carlcare. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002

Freeopod:

Thanks for your response. It's of no use again. I already fixed it at a very expensive price in computer village. It's just so sad that ur Carl care people could let tecno users down just because they claim it's out of warranty. Thanks once again

Sorrry to hear that, please let us know the said info we asked you before, so that we can transfer your info to our colleagues. Thank you!

Babzikay:

Pls, I need help with my infinix zero 3. I just got the one
with 16gb internal memory. So, I decided not to use an SD
card yet. I got to notice that when I'm receiving an app
from flash share or when I'm installing an app, a message
pops up in the form of "running out of space. Clear some
apps". If I click on ok, if takes me to the internal memory.
And to my surprise, I will meet 14.65 and above as free
memory on the internal memory. On going to install
another app, it keeps saying the same thing. It also tells
me to delete some emails and messages, whereas, I've got
none on the phone. I've done factory reset. Please help me.
You can help me on WhatsApp with 08030775461.
(Modify ) (Quote ) (Report ) (Share )
(0) ( Reply ) (Un-Follow )

Hi Babzikay, you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our colleagues there will try to help you with the problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

thonymatt:
My infinix zero just started misbehaving recently. every minute it keeps showing me launcher loading after which it will start downloading apps from Google play, and different apps are installing by itself, opening and closing some other apps. In fact am tired and I don't know how to solve this problem. I need help.

Hello thonymatt! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

fola4tune:
My infinix hot3 will not power up, it will just vibrate with no display. Help

Hello fola4tune, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!