Ennyhorlar:
I am gonna keep it simple and short!!
I am using a Tecno L8+ and normally it do take me 2hours and some minutes to get the phone fully charged..

but Today I plugged the phone just like every other day..but it Took me *4hours* before I could have a 19% on my phone..

I actually tot it was a charger issue so I went to get another expensive playbook charger..but it was still the same thing.."4hours for a19%" ..

please the Tech lord should help me out,what could be the cause!!!!

Hi Ennyhorlar, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

iammanuel:
My Tecno W3 doesn't save or install app in SD card only internal memory... . What the solution? ??

Hello iammanuel, you can try to move the apps by the third party software or by a computer. Thank you!

zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.

Hello zexzy, we suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

prahcetomi:
Hey guys,please help.My phone has been misbehaving recently.I charged my Tecno L8 for 5 hours and only got 4%...Is it the battery or what??

Hello prahcetomi, you can try another charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

GoodyOG:
u are right...i have a tecno g9 and all of a sudden,it started chowing sd card error..its a 32gb card and it cannot be use in and other phone.i have tried to format it but no fruitful outcome...any sugfestions pls.

Hello GoodyOG, you can try to insert your SD card to other phones, if the problem is not from SD card, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to check the problem for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

maxdozie:



Please do you Guys have another address cause the one stated above is very far from my area..

And again my phone ain't on warranty anymore hope u Guys can repair it for me without charging me Much??

Hello maxdozie, sorry there is only one Carlcare Service Center in PH up to now, and for the price of the repair you can call our service center directly, our colleagues there will check it for you. Thank you!

pauljokotagba:



Am staying in Osun state, ile- ife

Your hot line number pls

Hello pauljokotagba, we do not have Carlcare Service Center in ile-ife, but you can send your phone to our collecting point as below. Thank you!
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505

leeport:
hello Carlcaresophia

pls how much caan i change my infinix zero 2 screen . thanks

Hello Leeport, about the price of the repair you need to counsel with local Carlcare Service Center directly, our colleagues there will check it for you. You can find contact info of our service center in Carlcare APP. Thank you!

kaze4blues:


my infinix hot 4 pro refuse to give out sound each time I play video on it. only the inbuilt video player has this problem. other video players work well

Hello kaze4blues, as for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Rafob:
Helo pls my infinix hot 4 pro ask for update how do i go about this thanks

Hello Rafob, you can choose to update at place where signal is strong or under Wifi.
BTW, if you are OK with current system version, there is no need to upgrade, and you can stop the update notification in following way:
Settings---About phone---System software updates---Auto check frequency---Daily,weekly, Monthly or Never, choose monthly or never. Thank you!

smart024:


Seems this is an autobased electronically computer answering system o...
The work order slip was collected back at the point of retrieving my phone by the representative at the service center...

For a start, response systems to customers complaints should be answered almost immediately so that follow ups would follow a positive sequence...

Hello smart024, it's not autobased computer anwering system, we're here try to give solution online for simple problems, you can CC carlaresophia or send e-mail to service@carlcare.com, so that we can response you quicker. Thank you for your understanding.

Rafob:
Pls help my infinix hot 4 pro asking for updating how do i go about this

Hello Rafob, you can choose to update at place where signal is strong or under Wifi.
BTW, if you are OK with current system version, there is no need to upgrade, and you can stop the update notification in following way:
Settings---About phone---System software updates---Auto check frequency---Daily,weekly, Monthly or Never, choose monthly or never. Thank you!

pauljokotagba:



Pls I need your help, fell down yesterday with phone, and the screen got all cracked up the glass protector shattered cos I fell on stones, so my question how much will it cost me to replace my screen @ Carl care, but my calibrator is still k cos every point on the screen is working perfectly.

Reply needed ASAP, thanks

Hello pauljokotagba, for the price you need to counsel with local Carlcare Service Cetner directly. You can call the hotline of our service center, and our colleagues will check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

smart024:



Hmm...
Are you for real...?
After like how many months before responding...
I have given up on both the poor services I got from carlcare and the time spent and took the phone to a roadside guy who flashed it and changed my memory card and the phone is back to normal...


That's what i am using at the moment...

All the same, the only details i can readily give now is that I took it to the carlcare service center in Makurdi, Benue state located at OG WINNERS PLAZA...
It was booked and I was told to come and pick it after two weeks from the date of bringing it...

Hello smart024, glad to know your phone is working. We'd appriciate a lot if you can give us your work order number or phone number so that we can check the details and make improvment. Thank you!

Xone3:
I took my phone to carlcarcare today and I was told it will cost 18k to fix my Techno W3 Phone screen and touch pad. @carlcaresophia I bought this phone for 22k o. Are you indirectly telling me to get a new fone or what. I am seriously angry right now.

Helo Xone3! Please let us know your IMEI, phone number, work order number, as well as which Carlcare Service Center you sent your phone to. So that we can transfer your information to our colleagues to check the detials. Thank you!

Pr0ton:
My Infinix hot note charges randomly. When I connect it to a power source it brings the charging sign in my battery bar (that stuff like looks like a lightning symbol) then it stays for like 5 seconds and disappears. Then it comes back almost immediately, stays again for like 5 seconds and disappears. It repeats that process. I also notice that during this time the battery percentage does not move. What can be wrong it? How do I solve it? I heard about calibrating, but I'm not sure.

Hello Pr0ton! You can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

krattoss:
my laptop doesn't detect my infinix hot 4 when I connect it with USB.. but it detects when I put it on (ptp) picture mode or midi mode.. but when I change it to transfer file mode.. it doesn't detect again.. meanwhile it also detcts other phone..


what might be the cause..?

Hello krattoss, you can try another USB cable, or try to reboot the phone. If the problem persists, you can try to restore factory settings, but remember to back up important files. If the problem still there, you can try to take your phone to our Carlcare Service Center and ask our colleagues there to check it for you! Thank you!

iamphill:
My tecno C9 of about two months is acting up. It boots normally showing the booting image but doesnt not display any other thing after that the screen goes blank or goes black and white on me. Please does anybody have an idea what could be wrong with the phone.

Also note the mobile device did not fall

Hello imaphill, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

abdulwadood:
hello here. don't really know what is wrong with my phone.. Tecno W4. whenever am hearing radio using earphone, the headset will reboot the phone. what can I do?

Hello abdulwadood, you can try another earphone, if the problem persists, you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

ifypoly:
Pls guys how can fix my Tecno H8 displaying "Unfortunatly,
power efficiency

Hello ifypoly, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Chidex2442:
please help me out engineers in the room I'm in my village at Enugu.
my tecno camon c8 developed a charging problem.... it does not charge when it is on. but when I off it, it charges...
I need your help here pals.....
thanks in anticipation...

Hello Chidex2442, we suggest you bring your phone, together with your receeipt or warranty card, to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. Since we do not have Carlcare Service Center in Enugu now, you can bring your phone to our collecting point there as below. Thank you!
GI Excel Phones, upstaires Ogbete Main Market, Enugu, Nigeria +2348173083609

egbinyemi:
Pls I need help with my tecno w4 the phone suddenly went off is not coming up when I charge it the charging indicator is showing but the phone is not coming up. Pls I need your help

Helo egbinyemi, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Raphafire101:

Pls do u have office in Ph? And do u swap BlackBerry phones?

Hello Raphafire101, Carlcare Service Center only dealing wiht Tecno, Infinix and Itel product, below please find contact info in PH .
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074
For BlackBerry you need to counsel with its customer service center. Thank you!

Marlvin:
Guys pls, my Itel 1502 heats a lil bit and the battery drains easily... what could be the cause and how can it be fixed. I LIKE THIS PHONE!

Hello Marlvin! We suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

Youngtrice:
Please I'm planning to upgrade my hot note from KitKat to lollipop. But I don't know if upgrading is done at Carlcare for free or I have to pay. And how much it will cost. Cc Carlcaresophia

Hello Youngtrice, we suggest you bring your phone to the nearest Carlcare Service Center and ask our technicans there to check it for you. Before you vist our service center you can call the hotline and counsel about the repair price. Thank you!
Below web you can find contact info of our Carlcare Service Center in Nigeria.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

Nma27:
Pls how much will it cost to change my Tecno J7 Charging port?

Hello Nma27, about the price you need to counsel with our local Carlcare Servcie Center directly. If you need us send you contact info, please let us know the state and city you are living in now. Or you can find contact info in Carlcare App. Thank you!

Raphafire101:

Pls do u have office in Ph? And do u swap BlackBerry phones?

Hello Raphafire101, below please find contact info of our Carlcare Service Center in PH. Thank you!
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074
BTW, you can download our Carlcare APP and sign up, you will find detailed info of Carlcare Service Center.

ernesterioo:
Ado Ekiti in Ekiti state

Hello ernesterioo, we do not have Carlcare Service Center in Ekiti now, but you can send your phone to our collecting point there, our colleagues there will help you send your phone to our service center. Below please find contact info. Thank you!
No.13 Fayose Market, Ado-Ekiti, Nigeria +2347061084889
beside Accomorran bus stop, Adjacent Nurtw Office, Kota, Ekiti, Nigeria +2348062075215
I Block, NO.1 Fayose Market, Ado-Ekiti, Ekiti, Nigeria +2348166052769

olasquare727:
I have send my phone to Lagos since 30th September upto till now they hi have not see anything, I should have travel since last week Friday but is the that is keeping me waiting up till now all my friends has travel is only me that remain in school because of this phone I have even starting spending my transport. I was not planning to send the phone to Lagos again before I was planning to sell the phone so that I will add money to buy another phone since I have send the phone to Lagos for like 4 time they didn't do anything instead they will say customer should buy original charger I don't know what will cost them to change the phone for me. But they don't change the phone this time it will really pain cos I was not intend to send the phone they call me to send it and they promise me they will change the phone for me this time. All my course mate have travel it is only that is still left in school because of this same phone. They should try and make me happy this Time cos I have suffer a lot on this phone upon my 40k I use to buy the phone and 18k to change the panel that is 58k because of phone they should try to pity me.

Hello olasquare727, we have transferred your info to our colleagues, please wait with patience. Thank you!

smart024:
I bought a phone (itel-1506) while leaving my previous base and only to discover that any picture, video or audio folders I save on it corrupts immediately.

Since I am no longer where I bought it in order to return it, I took it to a carlcare center to see if it can be fixed on warranty.

They collected it and stayed with it for 2weeks but on returning it, it was as if nothing was done to it as the problem was still there.

Now it is really pissing me off as I am not enjoying the phone as I should...

Is there anything that can be done to it in order to solve this problem...?

Hello smart024, please let us know your phone number, IEMI, Work Order Number, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!

Ojestas:
Carlcaresophia, pls where can i get an Infinix zero battery in Ibadan? Pls acknowledge. . Thank you

Hello Ojestas, for the battery you need to counsel with local retailer or online shops like Jumia, Konga etc. Thank you!