lookingfly:
What I mean is that, how do I get to your office that's close to zaria

We do not have service center in Zaria, but for infinix, Itel and Tenco phones you can send to our collecting points below. Thank you!
F1 Kaduna Road, Opp. UBA PZ, Zaria, Kaduna, Nigeria +2348034271009
PZ Road, opp. Mr. Bigs, Zaria, Kaduna, Nigeria +2347036104154

emmanuelbrown26:
Gurus in the house, I have tecno N9 whenever I wanna download it will tell me memory full meanwhile I have free 27GB in my memory card, wat can be the problem and solution

As for the problem you mentioned ,you can try to delete some files and apps that you do not use usually, and set SD card as default memory in following way: Settings-storage and memory-Default write disk.
If the problem persists, you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

duval2:
My tecno L8 plus phone battery charges from 50% to 100% in less than 10min unlike before which is about 1hr 30min. The problem is that it discharges back to its original 50% in about 30min of usage. I don't know if anyone using this phone has experienced this and how it was solved. Pls quick response would be greatly appreciated....

Hello duval2, you can bring your phone to our Carlcare Service Center and ask our colleagues there to check for you. Thank you!

strong766:
my tecno l5 battery troubled me and made me spent more than 8k just to bring back d phone but it couldn't b repsired. I just had to drop it in d waste bin ng got anoda one D's January.... from now...tecno is a no no for me.

Hello strong766, is it Carlcare Service Center you brought your phone back? If yes, please let us know which Carlcare you visited and let us know your phone number.
If it is not Carlcare Service Center you bring your phone back, we suggest you take your phone to it, our colleagues there will check the problem for you. Thank you!

Donplain:
Please i need help i have a tecno l3 bricked phone

Hello Donplain, you can try to hard reset your phone, ways as following: turn off your phohe first, then press power button and volume down button at the same time. After entering factory mode, use volume keys to choose "eMMC", then press power button. If it doesn't work, you can take your phone, along with your receipt and warranty card, to our Carlcare Service Center and ask our colleagues to check it for you. If you need the contact information of our service center, pls tell us the state and city you're living in now. Thank you!

LoRdCaT:
Hello, pls my WhatsApp doesn't even give me notifications at all unless I open it. Even when it is minimised, I do not get notifications.. Pls help

NB: I use a tecno J5

Hello LoRdCaT, you can try following ways:
Open settings --Sounds and notifications and choose the way you want your notifications to appear from the first menu selection. Thank you!

MichaelEff:
I did factory reset recently on my Tecno P6 device and right now I'm unable to use 3G on the phone with any network, I have flashed the phone and the same thing still happens. And I'm also getting NVRAM Error each time I switch on my Wi-Fi


Please I need solution because I can't download with my phone because of slow Internet...

Hello MichaelEff, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

lookingfly:
Thanks for replying me. Can u plz direct me on how to reach this Nokia after sale shops Co's I stay in Zaria. Is there any of these office I can visit that's very close.

Sorry we do not clear about it.

henryobinna:

phone number is 0903 631 8821
am not with the carton of the phone, so don't know the imei
don't have idea what work ordr number is.
been to the carlcare in Owerri.

Hello henryobinna, we have transferred your info to our colleagues, please wait with patience. Thank you!

sunnyday6738:
Hello Calcare, I bought my infinix hot3 LTE last month and now the three soft keys are not working again without d phone falling down ........
Please is dere any way to fix dese?

Hello Sunny day6738, please bring your phone, together with receipt or warranty card, to our Carlcare Service Center, our colleagues there will try to check it for you. Thank you!

Toyade888:
Hello can i have an injoo product fix at ur centers

Sorry we only dealing with Tecno, Itel and Infinix products. You may need to counsel with Injoo aftersale. Thank you!

theNOISEmaker:
This error would show up when i try opening my camera and my flashlight wont on. it all started when i change my touchpad, don't know if the camera module was damaged during fixing the touch pad because i have tried alot of methods to get it fixed, someone told me to goto settings>apps find the camera app and clear up the caches. i tried doing that but i wasn't able to find camera on the apps list so i ended up wiping/hard resetting my phone but to no avail. so i Don't know if a camera module can be replace, if yes, how much would it cost??

Hello heNOISEmaker. Please try to close all apps running in background. Try to reboot the phone. If the problem persists,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

hievery1one:
i collected my TECNO 8H Ipad from carlcare at 77 opebi road yesterday. i am still charging it since yesterday 10-January 2017 the battery is still 68%. I complained that the battery does not charge fully to 100% and gets hot.

Can you believe carlcare did not fix the problem, they told me it has been fixed and i should go home and charge it.
my WO NUMBER is : EF1030804

Hello hievery1one, we had transferred your info to our colleagues, please wait with patience. Thank you!

henryobinna:
Hi Carlcaresophia,
why is it so hard to get the complete replacement screen for the infinix zero 2 X509?

This is really discouraging, especially to those who're skeptical about getting any of these Tecno and infinix devices

Hello henryobinna, please let us know your phone number, IMEI, work order number, as well as which Carlcare Service Center you visited, so that we can transfer your info to our colleagues to check the details. Thank you!

remi144:
my tecno l5 motherboard is dead want another can you sell to me n how much n how long will it take to get it fixed am in Edo state.
cc:Carlcaresophia

Hello remi144, for the problem you can call our Carlcare hotline in Benin State about the reipair time and price first and then visit us with below contact info. Thank you!
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002

major466:
Pls where can I find the logic board for Itel1503? The one on my phone got damaged wile charging. Pls this is urgent.
I live in Jos, Plateau state.

Hello major466, for the problem you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our colleagues will help you with the problem, since we do not have service center in Plateau state now, you can send your phone to our collecting points as below. Thank you!
No. 1 St. Theresa Shopping Complex, beside Electricity House, Ahmadu Bello Way, Jos, Plateau, Nigeria +2348036470446
NO.20 Ahmadu Bello Way, Jos, Plateau, Nigeria +2348108680010
NO.11 Ahmadu, Bello Way, Jos, Plateau, Nigeria +2348033712681
NO.21 Ahmadu Bello Way, Jos, Plateau, Nigeria +2348035598120
NO.17 Ahmed Bello Way, Jos, Plateau, Nigeria +2348098514141
Opp Diamond Bank. Buruku, Jos South, Plateau State, Nigeria +2348133313211

hakunajay:
how much will it cost to fix infinix hot 4 pro screen. mine is broken. and how long will the fix take?

Hello hakunajay, about the repair cost and time you need counsel with local Carlcare Service Center directly, our colleagues there will check for you. You can sign in Carlcare App and find contact info of our service centers. Thank you!

swhiss:
I bought this new infinix charger and during charging it became very hot and later got burnt. now my phone is refusing to charge even after trying different chargers, I think the charging port is damaged. Please help, the phone is infinix hot 2 and I will like to know how much to get it fixed. I stay @ PH

Hello swhiss, about the problem we suggest you take your phone to our PH Carlcare Service Center directly, and before you visit our service center you can counsel hotline below about the repair price. Thank you!
2nd Floor, No.17 Rumuobikani, Trans-amadi Rd, Part-Harcourt,River,Nigeria +2348181700046/8181700074

lookingfly:
Hello house gurus, please I need your help. Am using Nokia Lumia 925T(cyan) but the problem I have is that when I send the mtn balance code *556# the reply comes in Chinese and also the light on the screen shakes. What could possibly be the cause of these and if it warrants me to change the screen, how much would that cost me? Is there a carlcare center in kaduna or zaria cost i stay in zaria.thanks

Hello lookingfly, we do not dealing with Nokia product, for the problem you mentioned you may need to visit Nokia aftersale service center. Thank you!

Candycrusher:



Do you have a carlcare office at ikeja? Send me their phone number if yes. I want to confirm the price of battery replacement on tecno L7

Hello Candycrusher, below website you can find contact info of our Carlcare Service Center in Nigeria. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service

kazzonline:
CAVEAT:This is not to discourage anyone from visiting tecno carlcare thou,especially when your phones are still under warranty,the free service they provide is awesome,but when out of warranty and they bill you ridiculous prices,i believe its advisable to get a second opinion.

So i have this tecno w4 i  brought brand new for  26,500 at 3c hub digital square ikeja.unfortunately,my 2year old cousin tossed it inside water,it got damaged,took it to carl care(digital square),the lady told me rudely that it would cost me 16k,because the board got damaged,meanwhile the phone was working but it wasnt displaying anything on tbe screen,
I felt it would be wise to rather add money and go buy a brand new phone,so i left.
But on my way home i approached an engineer at computer village and explained my predicament to him,he sharply unscrewed the phone,did some brushing and cleaning,and screwed it back,just like a miracle,my water damaged tecno w4 which i was told the board has been ruined came back to life and still working perfectly till date,funny thing is that i didnt even spend up to 2k i even had to dash the engineer extra cash.
So people always seek a second opinion when you are been charged for out of warranty serices at tecno carlcare,but me personally,i would never vist there carlcare offices anymore.

Hello kazzonline, sorry to hear that, please kindly send us your phone number, IMEI, work order number so that we can transfer your info to our colleagues to check the details. Thank you!

cassette:
My Infinix hot 4 which I have had for about 4 months, suddenly went off and has refused to power on, what beats me is, this damn phone just went off on its own, the battery was fully charged to 100% no trying to update or flash tools, that's right just went off and has refused to come on 3 days later, please gurus help me out

Hello cassette, for the problem we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

MasterPDON:


Does carlcare repair phones that isn't tecno/infinix/itel? I don't mind paying. I use an uncommon chinese brand.

Sorry MasterPDON, Carlcare Service Center only dealing with tecno/infinix/itel products.

Mainman4:
Pls, is there carlcare centre in Akure, i want to change my Hote Note Pro battery

Hello Mainman4, we do not have service center in Akure now, but you can send your phone to our collecting point as below. Thank you!
NO.128 Oba-Adeshida Rd(opp. Catholic Cathedral), Akure, Ondo, Nigeria +2347069493033

major466:
Hi. Pls I own Itel1503 but the logic board is damaged due to electrical surge during charging. Pls where can I find a logic board for Itel1503? The part seem not to be available any where I go. Pls this is urgent.
I live in Jos, Plateau state.

Hello major466, for the problem you can bring your phone, together with receipt or warranty card to our Carlcare Service Center, our colleagues there will check it for you. If you need us send you contact info of our service center, please let us know the state and city you are living in now. Thank you!

churchil:






please where can i buy wholesale/bulk itel and tecno phones in or Around Anambra state. my number. 07064463604

Hello chruchil, we have transfer your info to our relative colleagues, please wait with patience. Thank you!

ryfoz:


Hi Carlcaresophia, my recently software-repaired it1556 has just developed a screen malfunction o, believe me when I say it didn't fall from my hand nor hit any hard object. What can I do now?

The problem seems like a calibration issue but I am postitive the touch has gone haywire: when I press a part of the screen it responds by pressing other region far from the pin-pointed location. i feel like the device is jinxed

Hello ryfoz! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Ennyhorlar:

thanks.. the phone is now functioning okay..
I left it to charge for a day without using it

Glad to know that

molokwupeter:
Please guys my Note 2 LTE of last month is charging very slow. charges for some minutes then stops and continue after several minutes

.Takes up to 6 hours or more to charge completely..

What should i do?

Hello molokwupeter, you can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the country and city you are living in now. Thank you!

beejah:
Please my Tecno Phantom A+ refused to boot successfully, stocked at boot logo. Can I get it repair at your office?

Hello beejah, yes, please bring your phone together with receipt or warranty card to the nearest Carlcare Service Center, our colleagues there will check the problem for you. Thank you!

zexzy:
Please my tecno C9pro screen got cracked inside my bag, its not even a month old yet, how do i get it fixed.

Hello zexzy, for the screen replacement you can take your phone to our Carlcare Service Center and ask our technicians there to check for you. Before you visit our service center you can call our hotline to counsel about the cost. You can find our contact info in Carlcare App. Thank you!
CC opwa4us leeport

handlernoni:
my mom's infinix x507 has been misbehaving lately. it kept downloading unwanted apps randomly without any permission and now the phone is flooded with alot of irrelevant apps. i wiped the fone but still d problem persist and now the fone kept switching switching on data automatically without being asked to. also, the fone kept going off from time to time. i dont know if flashing the phone will help.

pls help and thanks

Hello handlernoni! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!