lululiscious:
I just got my infinix hot 3 last Saturday. By Wednesday i noticed a blue line running across the phone, by Friday, it had increased to 3 lines. Then today, the screen just went dim by itself and nothing I've done seems to make it bright. Also the indicator light isn't showing. What do I do?

Hello lululiscious, about the problem we suggest you take your phone to our Carlcare Service Center, our collegues there will try to help you with the problem. You can find contact info of our service center in Carlcare App, if you need us send you the info, please let us know the state and city you are living in now. Thank you!

Freeopod:

Your carlcare service center people are not considerate at all. Went there to change a broken screen and I was told I will have to pay for panel change too. This is a panel that Is working perfectly fine. It's really unfair on Nigerians cos I saw many tecno users at carlcare Ibadan lamenting about the annoying panel change thingy

Hello Freepod, please private us and let us know your phone number, work order number, IMEI as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!
For sure, it is a Tecno S9, right?

Whizpeter:



[b]1. If you've got an ATM card enabled for online transactions, you can buy from aliexpress, gearbest etc and ship ya self!! They even offer free shipping sef! Its not rocket science!


2. That's work in progress, won't be long before they commission their service centres.. They already announced their commitment to do so soon!


3. Dealers like initialize, Elijahdre, kulimart here on NL sell the parts of these phones and deliver to anywhere in Nigeria... And there are some really good engineers that stock xiaomi parts, I can vouch for those at Owerri and Lagos!! I can direct you to them!

Permit me to add that even carlcare that's scattered round the federation most of the time don't have the parts to fix your phones.. Sometimes, it takes them close to three months before they get the parts!! Have you ever gone to carlcare to fix something as minor as a mouthpiece and they fix it for you same day?? I'm sure even carlcaresophia won't deny this!

My tecno j7 was abandoned for a while cos for six months, I couldn't get a replacement for my mouthpiece that got spoilt!! Just negodu!!

Its high time we stopped supporting mediocrity in this country! These guys are just feeding off our money with no real after sales support, forget carlcare![/b]

Hello Whizpeter, sorry about the j7 mouthpiece problem, please let us know your IMEI, Work Order Number, Phone number, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!

Sheikwonder:


Can anyone explain why my username is being mentioned here?

I am not understanding,please help me understand @carlcare...

Sorry Shekwonder, it should be https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

patriotic9jaboy:




Will they charge me since I don't have the warranty card?

Hello patriotic9jaboy, it is better you can bring with you warranty card or receipt though not compulsary. About the chargement, we suggest you call our hotline or visit our local Carlcare Service Center directly, our colleagues there will check for you. Thank you!

patriotic9jaboy:




I am in ogba lagos

Hello patriotic9jaboy, below please find contact info of our Carlcare Service Center in Lagos. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533
No 55,kofo, abayomi avenue, apapa, Lagos State, Nigeria +2348091339530
Ground and 1st Floor, No.1205 Ahmodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria +2348066153123/9039209279

femotechno:
Please... My phone stops loading... Keep showing tecno..... I took it to phone repairer... They couldn't resolve it... Please how can I flash the phone... Please help

Hello femotechno, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

TopWinner:
My Tecno H7 keeps bringing up unusual pop-ups from Google Playstore and automatically turns on my wifi. I can't even receive calls. I need help guys. Thanks.

Hi TopWinner! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Freeopod:
Please how much is tecno s9 complete screen.. Both screen and touch pad. Mine got broken today and I need to fix it asap

Hello Freeopod, about the price of it, you can counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. Below website you can find contact info of our Carlcare Service Center in Nigeria. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

nolyyy:
Gud morning... Plz my tecno l5 has dis issue... Wen i switch d ntwk to 3g...ntwk goes out of d sim... I've tried oda sims... Wats d solution plz

Hi nolyyy, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

zhemyfresh:
. its still working.. cos it displays the normal tecno logo blablabla and also displays home screen before going blank

Hello zhemyfresh, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

patriotic9jaboy:
I bought the brand new tecno L7 3 months ago and it stopped working yesterday. the battery was low and i switched it off before plugging to a socket. when plugged, instead of displaying charging on the screen, the flash light just flashed twice and that was it, the phone refused to charge or come on ever since. There is little i can do as the battery is not removable. the warranty card is not with me at my present location, what can i do to fix this device? kindly drop your comments.

Hi patriotic9jaboy, you can take your phone to our Carlcare Service Center, if you need us send you address and hotline, please let us know your location. Thank you!

pachman:
My phone. Tecno t611s. The key pads are quite bad, that's where i am typing from.

Hello pachman, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

sod09:
Tecno c8 I almost died using d useless phone
Very slow can't multitask
I had to consider d price I got it if not!!!!

Hello Sod09, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

jameslojohn:
pls how much is Nokia lumia 63o motherbord

Hello Jameslojohn, Carlcare Service Center only dealing with Infinix, Itel Tenco and Snokor brands. Thank you!

samesolomon:
How much is infinix x551 battery and how can I fix it in lokoja?

Hello Samesolomon, about the price you can counsel with our local Carlcare Service Center directly. Below please find contact info. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533

sheylarhh:
Where can I buy original Infinix note 3 charger

Hello Sheylarhh, hello zicobass12, about the price of the infinix charger and battery you need to counsel with local retailer and online shops. Thank you!

eflintsone:
My tecno boom j5 charging port needs me to bend the charger before it charges and sometimes decharges or charges at a very very slow pace ... I bought it february this year

Hi eflintsone, you can try another charger, if the problem persists, you can take your phone to our Carlcare Service Center, our colleagues there will try to solve the problem for you. Thank you!

lexrichy:
my infinix note 2 fell inside water and has refused to boot on. pls what do i do i get it fixed

Hello Lexrichy, we suggest you take your phone to our Carlcare Service Center, our colleagues there will try to solve it for you. Below website you can find contact info of our Carlcare Service Center. For more details you can find in our Carlcare app. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6
https://www.nairaland.com/3094267/lets-sign-up-carlcare-app#46385719

airclipse:
Hi carlcaresophia.. Please I bought an infinix hot 4 on the 31-10-2016(brand new), and to be sincere am really loving the fone, everything about the fone has been awesome.. However i havent really enjoyed making calls with the fone because the speaker sound as if its bursted,the person at the other end voice goes high and low continually(it fluctuates)and then there is this annoying sound,like the one u hear when listener of a radio station call in and then forget to turn down the volume of their radio set.. But wen i made a call wit it using whatsapp it sounded okay.. Pls i wud like to know if there is something wrong with the speaker/fone or there's a setting somewhere that needs Adjustment.. Thanks in anticipation of ur response..

Hello Airclipse, for the problem we suggest you take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

biosepeter1:



am having same problem also.. I stay in benue.. mine is 2month old

Hello, we do not have Carlcare Service Center in Benue now, below please find colleceting points. You can send your phone to the nearest one. Thank you!
Shop 14 Ndupet Plaza, Ala Street Katsina, High Level, Markurdi, Benue, Nigeria +2348136169244
OG Winners Plaza, 29 New Bridge, Otukpo Road, opp. FCMB, Markurdi, Benue, Nigeria +2349033731599
NO.32 J.S Tarka Way, Gboko, Benue, Nigeria +2348032360178
NO.S14 one way Road , Otukpo Main Market Otukpo Benue, Nigeria +2348032792083
NO.17 One way Road, Otukpo Main Market,Otukpo Benue, Nigeria +2347062342688
opp. Old Garage Otukpo, Benue, Nigeria +2348032810003
For more details, please download our appp "Carlcare Service Center".

rufans:


I'm in Lagos...
and I know the carlcare in computer village
and the one at opebi..

which one should I go?
would I be charged?
I still have the receipt. it's just 2months old phone

Hello rufans, you can choose the one nearest to you. Below please find address and hotline of our Carlcare Service Center.
About the repair price you need to counsel with the local Carlcare directly (call the hotline or visist the Carlcare). If you need to visist Carlcare, we suggest you make advance appoint in Carlcare App so that you can save time waiting in the queue. Thank you!
Below please find address and hotline of our service center.
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533

As a global O2O brand, also a service solution provider of electronics and home appliance products, Carlcare is committed to proffering customized services in international markets, where there are over 1,000 professional service centres covering more than 40 countries/regions such as Africa, Middle East and Southeast Asia. Meanwhile, Carlcare is expanding the business to Europe, South America rapidly.

Carlcare is present across the world. It is easy to find a service centre in a neighborhood. For instance, in September, a customer called Mere Ishfaq bought a C8 mobile phone during his business trip in Kenya. After going back to Pakistan, his phone got water damaged, and Carlcare maintenance was required. However at that time the C8 phone was not on sale in Pakistan. He thought there would be no authorized Carlcare service centre in the country, and he didn’t want to switch into another mobile brand. While he was browsing the Internet he found that Carlcare is also present in Pakistan. When he arrived at Lahore service centre, Carlcare service professionals immediately identified the problem and fixed it. Sir Mere Ishfaq was highly pleased with the convenient location and efficient service that Carlcare has provided.

It is just one of many customer service cases by Carlcare. Prioritizing customers, fixing complex problems with a guarantee of time-efficiency, and making follow-up phone calls to customers – This is the standard service procedure and system of Carlcare.

The logo of Carlcare is a smiling receptionist with a headset, listening to the voice of customers with “care". The smiling face by association “care”, represents the philosophy of truly caring for customers and understanding their needs. Carlcare has joined hands with Cordon, the No.1 technology solution provider in France, to provide the best technical service to worldwide customers; Carlcare has been staying close to customers, to ensure them with timely, reliable, professional and satisfying services, including On-site Service, Pick-up Service, VIP Lounge, Software Upgrade and other integrated services. Carlcare is present across continents with truly global warranty. Carlcare is always there no matter where you are.

classicalbenson:
my itel 1453 last for just 20min..I just hate itel

Hello Classicalbenson, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!
CC:zutu

RomeoMarvis:
My Itel it1542 switches off by itself. whenever i switch it on, it'll turn off few minutes by itself...pls gurus in d house, help

Hello RomeoMarvis, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

aadvark:
if it persists, visit carlcare. i'm still convinced its charger problem u are having tho. carlcare has media presence on nairaland and they can take it from here.
cc: carlcaresophia

Hello Aadvark! Thank you for your support.

SUGARSON:
Pls Guys I want to know how I can take screenshots with itel 1516plus?

I bought it recently.
Thanks

Hello Sugarson, to take screenshots, you need to press power button and volume- button at the same time. Thank you!

TheArchangel:
I have been charging the battery of my Itel inote prime for the past 12 hours and it is still on 35%. I switch it off while charging. Its really frustrating.
Kindly help me out here.

Hi TheArchangel, you can try another charger, if the problem persists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with it. Thank you!

arbisolarh:
good day,

i need your advice my itel 1507 displays a blur vision at times but after restart the phone it would be back to normal,

what should i do to prevent it.

Hello Arbisolarh, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

rufans:
good day, i have turned off the phone, used another charger head or usb, even cleaned the the ports with a pin

Hello Rufans, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Nelsnare:
oga he wants to know the price of the screen and you re telling him where to do the repair.#simpleenglish#

Hello Nelsnare, the price of the screen will be quoted by local Carlcare Service Center. Please let us know your location so that we can offer you hotline and address of the nearest service center hence you can call or visit it. Thank you!