₦airaland Forum

Nestle Nigeria Plc with a presence in more than 130 countries and factories in more than 80 research centres brings many global benefits. We believe in long term career development and appreciate how challenges and motivation will help you reach your potential. Nestle Nigeria Plc upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes.

Contents
Open Jobs

Customer Solutions Analyst

Field Sales Manager

Customer Facing Supply Chain Lead



Customer Solutions Analyst

Job TypeFull Time
QualificationBA/BSc/HND
Experience4 years
LocationLagos
Job FieldCustomer Care

Position Summary

As the Customer Solution Analyst (CSA), you are in charge of effectively driving the Perfect Order Cycle Approach to minimize all waste and complexities in the Order to Cash (O2C) flow (i.e. customer order to payment flow).
A successful Customer Solution Analyst also manages the execution of Refusals with Customers, transport affected products, receive and archive all relevant information related to the case.
CSA also ensures on time delivery of Order fulfillment for Modern Trade orders; and Identifies and mitigates short term Out of Stock issues for Modern Trade Customers
You are also the hub for all Customer Interaction. All inbound communication from all internal & external parties: Distributors, Customers, and Internal Teams managing feedbacks in record time
The CSA also collaborates with relevant specialists to determine and better understand cause of master data and pricing exceptions that result in blocks or order failure, provide 360 visibility on status of orders to customers and internal teams.
Details
Returns and Refusals:

Be the principal contact for the customer for all returns and refusals
Capture and register Returns and Refusals requests through Customer Interaction
Analyze reasons for refusals and contact customers to propose mitigation actions for refusals
Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value
Manage, monitor and coordinate of the destruction of goods - when needed with Physical logistics and third party providers
Vendor Management Inventory and Customer Management Inventory:

Generate Customer orders (proposal) in line with agreed stock replenishment parameters.
Order Fulfilment:

Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep the Out of Stock Repository updated
Apply agreed mitigation with customer on affected orders.
Contact the customer and propose resolution of Transportation related issue (s) related to load optimization, carrier selection, appointment scheduling and delivery delay.
Contact the customer and propose resolution of Physical Logistics (Warehouse) issue related to Warehouse Capacity or loading issue
Order Filter:

Contact customer or internal contacts to resolve blocked orders within SLA
Align demand information with customer to be able to capture orders made
Capture Demand:

Complete and resolve all demand capture failures within defined Service Level Agreement (SLA)
Call Centre:

You manage all types of customer requests and solve or assign to correct owner(s) whilst developing relationships with customers.
Billing:

Collaborates with billing team in the resolution of billing issues that requires contacting customer(s).
What Will Make You Successful?

At least 4 years of relevant operational experience with 2-3 years in at least two of the following areas:
Customer Service/ or Call Centre
Customer Facing Supply Chain
Demand & Supply Planning
Distribution/ Materials Handling
Sales / Marketing
Procurement
Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit)
Proven project management experience on implementation of major project(s) or change program(s)
Expert Level proficiency in Microsoft Office Excel (able to develop models)
Certification is an additional advantage
Good interpersonal and communication skills.
Highly assertive, courageous and persistent.


Field Sales Manager

Job TypeFull Time
QualificationBA/BSc/HND
Experience2 - 3 years
LocationAbuja, Enugu, Kogi, Lagos, Ogun, Rivers, Taraba
Job FieldSales / Marketing / Retail / Business Development

Main purpose of the Position

Field Sales Managers are responsible for the planning, selling and merchandising of Nestle products in all relevant outlets in order to achieve approved sales, profit and volume objectives, in the assigned territory through the training, coaching and management of Distributor sales team and other secondary sales force in assigned territory.
Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human company driven by our purpose- to enhance the quality of life and contribute to a healthier future.
As the Leading Nutrition Health and Wellness Company, we are committed to enhancing People’s lives, everywhere, every day. We expect this same commitment of our Field Sales Manager who will ensure Availability, Visibility and Accessibility of all Nestlé products in all relevant outlets through effective management of the Sales force.
To succeed in this role you must be an effective team leader, with excellent interpersonal skills, strong drive and passion for business results.
Details

Ensure product Availability, Visibility and Accessibility (AVA) in priority outlets in assigned sales territory through the execution of the Territory Sales Plan and Merchandising Guidelines.
Establish coverage plan for Distributor and develop route and journey plan for secondary sales force and ensure compliance/implementation as well as follow up and update Field Sales Plan for the assigned Area.
Train the secondary sales force by conducting regular field coaching/accompaniment of the various sales roles to identify their training needs and address them in conjunction with the Sales Performance Development Manager.
Communicate cycle objectives and merchandising priorities to all operational Field Sales Force promptly and manage the relationships between retailers and wholesalers with Nestle and distributor.
Provide quality and on-time information on demand forecast by customers, report on market dynamics, competitor activities etc.
Ensure adherence to all Company principles and policies.
Coach, motivate and develop the Distributors’ sales force.
What Will Make You Successful?

B.Sc or HND in any discipline (Minimum of Second Class Lower or HND Lower Credit).
Must have a minimum of 2-3 years’ experience in Field Sales Management in a Fast Moving Consumer Goods (FMCG) environment.
Excellent communications and negotiation skills.
Intermediate skill level in Microsoft office package.




Customer Facing Supply Chain Lead

Job TypeFull Time
QualificationBA/BSc/HND
Experience5 years
LocationLagos
Job FieldCustomer Care

Location: Ilupeju, Lagos
Schedule: Full-time

Position Summary

As the Customer Facing Supply Chain Lead (CFSC), you are the interface between Nestlé’s Supply Chain and the Customer’s Supply Chain. You are also responsible for maximizing service and enhancing day-to-day effectiveness of the Customer Facing Supply Chain team.
As a successful CFSC Lead, you also ensures elimination of wastes and inefficiencies in order processing; and ensure delivery of key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.
Details
Deliver Supply Chain Value Creation for Nestlé and the Customer by:

Understanding Customer Key Performance Indicators (KPIs), agree targets with the Customers, and regularly reporting performance of these targets.
Understanding the Customer's Supply Chain ensuring and its alignment with Nestlé’s Supply Chain
Build Customer Trust
Drive the right Replenishment Cycle & Service strategy per customer by:

Developing and driving replenishment strategies and plans, thus sustaining continuous performance of Sales objectives and other relevant business KPIs.
Ensuring execution of Service plans for respective customers.
Delivering key analysis, reporting and actions to optimize management of day-to-day activities and long term strategic planning.
Ensure availability of Products by Ensuring a Perfect Order Cycle with the Customer by:

Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.
Solving root causes of failures throughout the Order to Cash (O2C) End-to-End (E2E) process with the customer
Developing joint projects and activities to Close GAPs (Master data Alignment, Inventory, Replenishment, on shelf availability & Freshness, etc.)
Facilitating timely deliveries to customers and ensuring no outstanding payments through orders follow-up
Support performance excellence with the Customer by:

Delivering supply chain excellence through implementation of continuous improvement projects, routines & activities
What Will Make You Successful?

At least 5 years of relevant operational experience with 3 years in at least two of the following areas:
Customer Service
Customer Facing Supply Chain
Demand & Supply Planning
Distribution/ Materials Handling
Sales (especially key account management) / Marketing
Procurement
Engineering, Computer Science or Business related degree (minimum Second class/ Lower Credit)
Proven project management experience on implementation of major project(s) or change program(s)
Expert Level proficiency in Enterprise Resource Planning tools and Microsoft Office Excel (able to develop models)
Certification is an additional advantage
Excellent Service Orientation
Effective under pressure
Analytical skills with insight to interpret
Ability to earn and keep the Customer's trust

Method of Application

CLICK HERE TO APPLY

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Graduate Trainees

Job TypeFull Time
QualificationBA/BSc/HND
LocationNigeria
Job FieldBanking Graduate Jobs

Details

Are you enthusiastic, outstanding and looking for a unique opportunity to attain your full potential?
Do you have right attitude, behaviour and knack for breaking new grounds?
Do you desire an opportunity within the financial services sector to build uncommon skills and competencies that will set you apart in the world of work?
This is the opportunity you have been waiting for!
Programme Summary

As part of on-going initiatives to enhance its operational efficiency and effectiveness and improve customers’ experience across the various touchpoints, the Bank is launching a recruitment campaign for the 2019 Graduate Trainee Programme. We seek to attract exceptionally sound, results-oriented and suitably qualified individuals into the Bank’s talent pool to meet our growing manpower requirements across the enterprise.
This Programme is designed to identify, select, build and develop a pipeline of Next Generation bankers and leaders who will be groomed to drive the Bank’s vision of being Africa’s Bank of First choice.
Within a 3-month period, selected individuals will acquire essential skills and be moulded into robust bankers exposed to a diverse range of functions, roles and activities across the Bank and deployed to matching areas of needs, skills set and affinities. It is an opportunity you cannot afford to miss!
Requirements
To be part of this unique Programme, the following criteria must be met:

A minimum of Second Class Honours (Lower Division) or HND (Upper Credit) in any discipline
A maximum age of 27 years as at 31st December 2018
A minimum of 5 credits (including English and Mathematics) in the Senior Secondary Certificate Examination (SSCE)
Completion of NYSC is mandatory

Method of Application

click here to apply

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Graduate Trainees
Job TypeFull Time
QualificationBA/BSc/HND
LocationNigeria
Job FieldBanking Graduate Jobs

Details

Are you enthusiastic, outstanding and looking for a unique opportunity to attain your full potential?
Do you have right attitude, behaviour and knack for breaking new grounds?
Do you desire an opportunity within the financial services sector to build uncommon skills and competencies that will set you apart in the world of work?
This is the opportunity you have been waiting for!
Programme Summary

As part of on-going initiatives to enhance its operational efficiency and effectiveness and improve customers’ experience across the various touchpoints, the Bank is launching a recruitment campaign for the 2019 Graduate Trainee Programme. We seek to attract exceptionally sound, results-oriented and suitably qualified individuals into the Bank’s talent pool to meet our growing manpower requirements across the enterprise.
This Programme is designed to identify, select, build and develop a pipeline of Next Generation bankers and leaders who will be groomed to drive the Bank’s vision of being Africa’s Bank of First choice.
Within a 3-month period, selected individuals will acquire essential skills and be moulded into robust bankers exposed to a diverse range of functions, roles and activities across the Bank and deployed to matching areas of needs, skills set and affinities. It is an opportunity you cannot afford to miss!
Requirements
To be part of this unique Programme, the following criteria must be met:

A minimum of Second Class Honours (Lower Division) or HND (Upper Credit) in any discipline
A maximum age of 27 years as at 31st December 2018
A minimum of 5 credits (including English and Mathematics) in the Senior Secondary Certificate Examination (SSCE)
Completion of NYSC is mandatory

Method of Application

click here to apply

Whytecleon Limited - Our client, a first generation Bank in the Nigeria economy seeks to recruit highly intelligent, young, well-articulated professional with integrity for the position below:

Transaction Trainee (TT)

Job TypeFull Time
QualificationBA/BSc/HND
LocationNigeria
Job FieldFinance / Accounting / Audit Graduate Jobs

Responsibilities

Attend to customers enquires promptly and efficiently
Taking deposit from customers and crediting their accounts respectively.
Collection and posting of dividend warrant
Processing of cheque lodgment for local and central clearing
Opening of Savings and Current Accounts
Calling of tellers transaction on daily basis
Posting of profit and loss account
Payment of cheques that meet mandate requirements
Receive all cheques of any amount, provide timely and courteous teller services
Obtain approval from head of tellers or appropriate authority for amount beyond own limit.
Monitor the cash-in-till balance and request for funds as required.
Perform other duties as assigned by head of teller
Open and close of teller batch for the day’s operations.
Payment of cash and cheques withdrawal to customers.
Received of both cash and cheques deposit into customers accounts.
Register of all cash transactions in their respective registers and balance registers daily.
Posting all customers’ transactions.
Check customer’s balance and verify customer’s signatures.
Ensure cash analyses are done on all cash transactions.
Call over of daily transactions.
Escalation of issues bothering on cash theft, lose, shortages/ overages.
Carries out other tasks as assigned by the head of teller
Requirements
Educational Qualifications:

A good Bachelor's degree or HND only (Minimum of Second Class Lower or Upper Credit)
Age: Not more than 26 years
Experience in the banking industry will be an added advantage.
Knowledge, Skills and Abilities:

Very quick learner
Keen attention to details
Good team player
Relationship Management
Problem Solving
Proficiency in the use of Microsoft Office Suite1
Strong computer skills
Interpersonal skills
Good written and oral communication
Service orientation and strong Customer focus
Integrity

Method of Application

click here to apply