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Business › 5 Tokyo Business Lessons Nigerian Founders Can Use Today by emaxjey(op): 1:29am On Nov 14

Living in Tokyo has changed the way I look at business.

I have attended business summits, conferences and free events here in Japan. I also pay close attention to how ordinary businesses operate.

From the train station to the small restaurant around the corner, one thing stands out.

Business is not only about what you sell.

Na how you make people feel when they deal with you.

Japan is not perfect, and Nigeria is a completely different environment. But good business principles no need visa.

Here are five lessons Nigerian founders can use today.

1. Respecting time is respecting the customer

In Tokyo, if something is scheduled for 10:00, it starts at 10:00.

Customers notice when you respond promptly, deliver when promised and communicate before a delay happens.

You may sell an excellent service, but if the customer must chase you every time, trust will disappear.

No be everything customer suppose dey remind you.

2. Small details can affect the entire experience

The way a package is presented matters. The way an invoice looks matters. The message a customer receives after payment matters.

People may forget your marketing copy, but they will remember whether dealing with you felt smooth or stressful.

Sometimes your business does not need another advert. It needs better attention to detail.

3. Hospitality is part of the product

One thing many Japanese businesses understand is that service is not an extra favour. It is part of what the customer paid for.

A warm welcome, clear explanation and respectful follow up can make an ordinary product feel premium.

Many businesses focus heavily on getting the sale. The bigger opportunity is making the customer want to return.

4. Systems beat motivation

People like to talk about working hard. But hard work without a system can become organised suffering.

A good business should not collapse because the owner is tired, travelling or unavailable for one day.

Write down how enquiries are handled. Write down how payments are confirmed. Write down how work is delivered.

If everything lives inside your head, you do not have a system yet.

5. Improve small small

One Japanese principle that stays with me is continuous improvement.

You do not always need one massive transformation.

Improve the response time. Improve the proposal. Improve the payment process. Improve the customer experience.

Small improvements, repeated consistently, can completely change a business.

The biggest lesson for me is simple.

Many business owners are not lazy. They are working very hard, but sometimes they are applying energy to the wrong problem.

If your business is always busy but growth no dey show, the answer may not be more marketing. You may need to identify the real bottleneck first.

Which of these five lessons does your business need most right now?

1 Like

Travel › Re: Cost Of A Nigeria International Passport by emaxjey(m): 3:00pm On Jul 03, 2022

sheyihandsy:
I have a tips that can work for DIYers (Tested and Trusted TWICE me and my wife). Please find out day of the week that your preferred location do productions before you pick a capturing date.
For instance, Ibadan produce every Tuesday of the week, so Monday is best capturing day. Go to the location 2-3days to open file , and find an officer that can help you capture in time(without paying a dime). Then ask him if he can fast track...10k to 15k is all that will cost you to collect your passport the following day. I promise you. Online payment: 27k + 15k= 42k total package. Not a bad deal if you want to pay for fast track

Sent you a mail boss. Really shocked that it can be this fast . I stay in Ibadan too, I don’t know if we can connect and help . Thanks

Politics › Re: PDP Presidential Aspirants With Their Provisional Clearance Certificates (Photos by emaxjey(m): 8:05pm On Apr 30, 2022

Hello � UX community. Kindly tune in to share and learn in this upcoming space. Open for everybody .�

https://twitter.com/i/spaces/1mrxmaRPArBxy

Crime › Re: EFCC Arrests 18 Suspected Internet Fraudsters In Lagos by emaxjey(m): 8:05pm On Apr 30, 2022

Hello � UX community. Kindly tune in to share and learn in this upcoming space. Open for everybody .�

https://twitter.com/i/spaces/1mrxmaRPArBxy

Politics › Re: Peter Obi Passes PDP Screening (See His Provisional Clearance Certificate) by emaxjey(m): 8:04pm On Apr 30, 2022

Hello � UX community. Kindly tune in to share and learn in this upcoming space. Open for everybody .�

https://twitter.com/i/spaces/1mrxmaRPArBxy

Politics › Re: What History Says About How Buhari’s Successor Will Emerge by emaxjey(m): 4:44pm On Apr 28, 2022

Reading, watching and commenting on latest NEWS just get better with the News App I just designed. You can read the full case study. Here:

https://www.behance.net/gallery/142557047/Sphene-News-App-Case-Study

Fashion › Re: Lady With Long Braids Gets Into Trouble With A Monkey (Photos, Video) by emaxjey(m): 4:43pm On Apr 28, 2022

Jobs/Vacancies › Re: As A Graduate Can You Do This? .... by emaxjey(m): 4:42pm On Apr 28, 2022

Politics › Re: 2023: Top Ten States With The Highest Number Of Youth Registration by emaxjey(m): 7:34pm On Apr 24, 2022

Just 30 minutes left to kick-off. The space is open to newbie and those just curious about UX design. We all are one �.

https://twitter.com/i/spaces/1RDxlgdMqvdJL

Family › Re: Family Depriving My Right: Is It Possible To Charge Them To Court? by emaxjey(m): 7:33pm On Apr 24, 2022

Just 30 minutes left to kick-off. The space is open to newbie and those just curious about UX design. We all are one �.

https://twitter.com/i/spaces/1RDxlgdMqvdJL

Politics › Re: 2023: APC Govs Scheme Against Tinubu, Osinbajo, Amaechi Amid Plot Against Zoning by emaxjey(m): 7:33pm On Apr 24, 2022

Just 30 minutes left to kick-off. The space is open to newbie and those just curious about UX design. We all are one �.

https://twitter.com/i/spaces/1RDxlgdMqvdJL

Travel › Re: What Is The Best Country In The World For Nigerians To Relocate To And Why? by emaxjey(m): 12:56am On Apr 24, 2022

Essaswtcious:
What's your Twitter handle?

Once you click on the link , it will redirect to the set reminder. There you will see my handle . Thanks and God bless

Travel › Re: Is There Any White Country Nigeria Is Better Than? by emaxjey(m): 7:50pm On Apr 23, 2022

Hello Nairaland Tech Community.
My Twitter space tomorrow. Remember to tune in guys. Recuiters and experts in the tech community will be live . Going to be �

https://twitter.com/i/spaces/1RDxlgdMqvdJL

Health › Re: Can I Still Grow Taller At 21? by emaxjey(m): 7:40pm On Apr 23, 2022

Agriculture › Re: My Mom's Pineapple Plantation And Harvest (Pictures) by emaxjey(m): 7:39pm On Apr 23, 2022

Travel › Re: What Is The Best Country In The World For Nigerians To Relocate To And Why? by emaxjey(m): 7:39pm On Apr 23, 2022

2 Likes 2 Shares

Celebrities › Re: BBNaija's Teddy A Celebrates His Wife, Bambam on Her 33rd Birthday (Photos) by emaxjey(m): 7:19pm On Apr 23, 2022

Culture › Re: Alaafin Of Oyo, Lamidi Adeyemi Burial Photos, Video by emaxjey(m): 7:18pm On Apr 23, 2022

Family › Re: "How A Little Girl Almost Ruined My Life" by emaxjey(m): 7:17pm On Apr 23, 2022

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Foreign Affairs › Re: Work From Home To Beat Putin, Says EU by emaxjey(m): 7:59am On Apr 22, 2022

Do you need a professional UX/UI designer to handle your projects. Here you have one. Feel free you get in touch and you will be glad you did .

https://www.behance.net/gallery/141726773/Airpeace-Airline-Website-Redesign

Politics › Re: Prophet Richard Kolawole: Wike & Osinbajo Are Best Pesidential Aspirants by emaxjey(m): 7:58am On Apr 22, 2022

Crime › Re: NDLEA, DSS Burst Abuja Cannabis Party, Stop Launch Of 'Dead Man's Fingers' Drink by emaxjey(m): 7:58am On Apr 22, 2022

Politics › Re: Rivers Government Seizes Lafarge Truck (Pictures) by emaxjey(m): 6:40pm On Apr 20, 2022

Politics › Re: Adamu Garba Reacts To N100m APC Presidential Nomination Form by emaxjey(m): 6:37pm On Apr 20, 2022

Travel › Re: Drama As Unruly Max Air Pilot Holds Passengers Hostage For 4 Hours After Boardin by emaxjey(m): 6:37pm On Apr 20, 2022

Politics › Re: I Didn’t Say Igbo Can’t Produce President – Oluwo Of Iwoland by emaxjey(m): 6:36pm On Apr 20, 2022

Crime › Re: EFCC Arrests 21 Internet Fraudsters In Umuahia by emaxjey(m): 12:43pm On Sep 30, 2021

That why it always good to stay legit.. shout out to all legit hustlers out there. We rock.

Pls a minute to like and share will go a long way in my LinkedIn post link below ..

https://www.linkedin.com/posts/joseph-emmanuel-_designcommunity-graphicdesigner-uidesign-activity-6849299510561124352-I0LY

Career › Re: What Are The Things You've Learned The Hard Way? by emaxjey(m): 6:13pm On Sep 10, 2021

I genuinely love this thread. One of the best in a while . OP you are doing well.

1 Like

Politics › Re: Buhari: Saudi Arabia Cuts Oil Production To Help Nigeria by emaxjey(m): 8:10am On Sep 08, 2021

3 Likes

Health › Re: FG Receives 1,123,200 Additional Johnson & Johnson COVID-19 Vaccine Doses by emaxjey(m): 8:08am On Sep 08, 2021

3 Likes

Career › Re: 10 Mistakes You Are Currently Making That Might Damage Your Chance Of Success by emaxjey(m): 9:56pm On Jun 29, 2021

Opportunities they say cones but once .. Am Professional UI/UX Designer and diukbed as a creative designer as well.. am open to new gigs ..
A trial will definitely convince you .

A like and share will go a long Way.. My potential client my bevon your timeline.. thanks in advance.

https://www.linkedin.com/in/joseph-emmanuel-

+2349030179104

Politics › Re: Insecurity: Smart Adeyemi Weeps On Senate Floor by emaxjey(m): 11:33am On Apr 28, 2021

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