₦airaland Forum

matinos28:
bro I tried to pm u to no avail. My number is 07065606725, I jus got an SMS that my account is due for another deduction in 3 days time, any help would be appreciated

Hi matinos28, please be informed that the service has been deactivated and N50 refunded to your line. Regards

paperboy234:
Very Funny MTN when will you guys stop your stupidity and criminal ethics ? How can someone be in the church and you are stealing my data? This issue is no longer a joke . we used our hard earned money to pay for this services! If NCC asked you to pay some fees must you steal from your customers in other to fit your bills?

You guys over charge us on call rate
You guys over charge us on data billing rate

Can you do this in your Own Country ?

MTNLoaded @nigerian.communication.commission GloWorld @sonnisnigeria Airtel Nigeria

Attached is a screen shot of how MTN criminally stole my data while I was in church

Hi paperboy234, jmichlins, kolexis, so sorry that this happened. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care thread https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are shared. Kindly send your number and device type via the private message to enable me look into this. I await your response. Regards

timbros:
Ever since you promised to get back at me in the complain I made in your thread, I haven't heard nada from you.

MTN and their customer care agents are just total rubbish!

The next English now is "sorry for the inconvinience". NONSENSE.

Hi timbros, you will be contacted again shortly. Regards

matinos28:
a few days back I got a message that Hausa relationship tips would soon be renewed, something I didn't subscribe for. I tried calling their customers service, each time it connects my phone will trip off. I thought it was a minor glitch so I ignored it but today I got an SMS that the Hausa relationship tips subscription has been renewed and the was a code to cancel the subscription. send Daina rrtm to 30363 but each time I put in the last digit of the code my phone will off. I can't call customer care and I can't cancel the subscription I didn't subscribe for. please is anyone having a similar problem...? I am an Igbo guy, I don't need relationship tips and I definitely don't need it in Hausa. Thunder fire Mtn

Hi matinos28, so sorry to read about the deduction. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved timely. Kindly send your number via the private message to enable me assist. I await your response. Regards

IZUKWU:
if I buy this mtn bundle 1gb for #500 valid one week will the bundle still expire if I roll it over with data share valid for 3 months. in essence am already on data share that is valid for the next 3 months if I exhaust it and buy mtn 1 gig valid for 1 week for #500, will my 3 months validity overide the 1 week validity of the latter data

Hi IZUKWU, roll over feature is NOT applicable in this situation. The 1GB data for N500 and the data share have two different validity dates and validity periods can not be accumulated. You can follow the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ for more. Regards

OHIsIManuEL:
please, is there mtn 4g in akure?

Hi OHIsIManuEL, it's not yet in Akure. You can visit http://www.mtnonline.com/4g for details on MTN 4G LTE coverage areas. Regards

TheTega:
Hello JideSM, I just noticed I'm currently being charged 25 naira almost on a three days basis for something I know nothing about, can you rectify this situation on my line

Hi TheTega, i sincerely apologize for the inconvenience. Kindly send your mobile number via PM for checks. Regards

symbianDON:
mtn is at it again!! why has mtn resorted to STEALING from me? what is the problem? below is a screenshot of a purported service mtn says I requested for WHICH I'M VERY SURE I NEVER DID KNOWINGLY OR UNKNOWINGLY!! a service charge of N50 has been stolen by mtn from my account. I'm appealing to mtn to immediately return the credit within 24hours from now failure to do so will result in escalation of this matter. thanks you.
**I will send any information needed to resolve this issue amicably if requested for

Hi symbianDON, so sorry about the deduction. Kindly send your mobile number via private message to enable me run a check. I will also like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved timely. I await your prompt response. Regards

peddy231:
Hi Jidesm, Anytime I recharge, it's always being deducted to 0 naira, I now live in fear of recharging my phone. Please I need your assistance in stopping the unwarranted deductions. Thank you.

Hi peddy231, so sorry that this happened. Please send your mobile number via the private message to enable me run a check. Regards

ayusadeg:
Hi JideSM, am unable to send you PM, think you can make that possible by allowing it from your end.

Kindly reply the PM i just sent to you.

Zerotraffic:
Sent already.

Kindly check your PM for feedback.

Y'ello, am yet to receive PM from you to enable me resolve the issue

Zerotraffic:
Sent you a p.m already, what is wrong with the network signal, even glo seems more stable on 3g ?

Hi kingmolah, so sorry to read about the network challenge you are experiencing. Kindly send your number, device type and location via private message for prompt assistance. I will like to use this medium to inform you that I run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved timely. I await your response. Regards

kingmolah:
Is it only me that is witnessing this b.s lately on mtn network or what,their network is always switching to 2g and it will start in 2g for a very long time,it really annoying, as am typing now my network has been on 2g for 3hours now without any sign of 3g.pls if anyone has a solution to this issue should pls help me out

Chiaka:
Please help. I was Initially on daily plan. My MB finished before expiry. So I loaded a daily 30MB. Afterwards I bought 1,000 and sent 106 to 131 like I usually do. I noticed the following day been today I had no more data to use when I checked, by sending 106 to 131 my MB read Yellow your data balance; 0.0MB expires 04/aug2017, 1 day;0.0MB, expires 19/May/2017;30 Days 5170.11MB expires; 18/June/2017. Invariably thrice or so I loaded my monthly plan, the balance was hanging in the 30 Days Plan yet my MB read 0.0MB. Please help me rectify this problem. I have text NO104 to deactivate the daily Plan yet Balance is still hanging I cannot browse.

Hi Chiaka, apologies for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards

ayusadeg:
Hi Jide SM, please I don't receive messages from bulk SMS sites any longer, I learnt it is as a result of DND, please I need your assistant to restore my line back receiving SMS from bulk SMS sites.

Hi ayusadeg, i sincerely apologize for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

ybalogs:
MY phone got spoilt so I no longer have a browsing phone. my subsription expired before my phone got spoilt yet my #1000 was deducted for renewing my subsription. i dont want to subscribe so please help me look into it. my number is 08068700432. i called 180 several times the day it happened but couldnt reach them. CC JIDESM

Hi ybalogs, so sorry to hear about this. I'll contact you shortly for more clarification on this issue. Regards

timbros:
Hello,

I did a data subscription of 2,000 naira 3.5gb one month validity last week (10th May to be precise).

I had 5.3gb in my account balance that will expire on July 17th before I did this new subscription. Hoping that the data will be rolled over but surprisingly, I found out that the new subscription I did have a different validity period (9th June).

So my data balance is something like this: 5.3gb to expire 17th July AND 3.5gb to expire 9th June.

Now it's practically impossible for me to exhaust 5.3gb by July and now rewind the hands of time to use 3.5gb BEFORE 9th June.

MTN never notified customers that data roll over have stopped. And that is VERY BAD of MTN. It is customer negligence. I won't allow my data to just expire like that because of MTN incompetence.

I am hereby requesting the refund of my 2,000 naira because I will never be able to use it before it expires.

My number is 09060568171.

Thank you.

Hi timbros, i'm truly sorry about this experience. I'll provide feedback on this as soon as possible. Regards

Biafrareform:
I subscribed 3.5G Late last month and it got exhausted within 2 weeks I subscribed 1.5G last week, after 30 minutes I got a notification that my balance is 700mb. I no talk cos I was busy.
Today, I subscribed again, within 30 minutes I got the same SMS that my balance is 736mb while I was browsing Bet9ja site.
I called them and they are spewing rubbish.

They have called me now trying to justify it but I know something is wrong cos I have never experienced this before.

MTN refund my MB. I won't take this I swear. Else I go una for prayer ohhh.

This the affected line. 09067345184

I don't want to hear what they have been telling me since today again ohhh

Hi Biafrareform, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards

bishopkay:
Good day House. Mtn just ripped me off my data. They said I used up 1.5data in 24 hours for facebook and nairaland.

I subscribed may 15th at about 11 am. I had a 50mb bonus on my phone from the vtu recharge I made that was still very active then even before I subscribed. At about past 2 pm yesterday 16th may, I was sent an SMS that my data was exhausted and my access suspended. I initially thought it was my 50mb bonus that just got finished so I went to dial *131# to confirm only to see the shocker there that my data was gone. Now let's lay down the facts

1. I use data but I've never used up 1.5gb in less than a week before. This includes streaming of YouTube tutorials ooo and tethering to my laptop.
2. Since 1.5 GB wasn't lasting me again like before, I had to start subscribing 3.5gb at 2k. Which lasted me last for about 3 weeks with streaming and tethering.
3. Now I didn't even stream any video nor did I carry out any downloads; I didn't even tether to my laptop. I only accessed facebook, nairaland and some few sites within this time frame when Mtn fraudulently stole and zapped my data.

So I called their customer care and they suddenly couldn't access the portal where they could check my data usage. Even when I went to their office; they told me the same thing.

I waited till night then called again and this time, they could access the portal. Guess what the lady or one of their robots on the phone said. She said and I quote "you used high data volume between yesterday (being the day I subscribed) and today 8 am when the data got exhausted". When I probed to know the "high data volume" applications I used, she suddenly went mute as it became obvious she was reading that rhetoric from a computer screen. Because I have been made to understand they can to a great extent tell you how you spent your data.

The phone number where the data was stolen from is 09038356342
Cc: JideSM

Hi bishopkay, i sincerely apologize for the inconvenience. You have been contacted for clarification on the issue. Regards

seyema:
I upgraded my sim today so as to use 4g on my phone but to my the 4g signal refused to show on phone ( camon c9) in ibadan

Hi seyema, so sorry for the inconvenience. Kindly provide your mobile number via the private message to enable me run a check. Regards

dohyn:
Hi jide sm,I need clarification on your data rollover. I did the #5000 data plan with 20gb data. Now,my data expires on 19/05/2017 but I still have 16gb left. I want to subscribe for 1.5GB and rollover my remaining 16GB.
Is that possible with the new data rules and if yes,how do I rollover? Thank you

Hi dohyn, please send the affected mobile number via PM to enable me clarify. Regards

Biafrareform:
They have collected my no and called me 3 times today.

My MB was illegally deducted , all I want is for them to refund it and stop the illegal deduction.
Thats my no 09067345184

Several efforts to call you via 09067345184 proved abortive as the number is currently not reachable. Kindly provide an alternative contact phone number to enable me contact you. Also confirm the time it will be suitable for me to contact you and resolve the issue. Thank you.

bishopkay:
Good day House. Mtn just ripped me off my data. They said I used up 1.5data in 24 hours for facebook and nairaland.

I subscribed may 15th at about 11 am. I had a 50mb bonus on my phone from the vtu recharge I made that was still very active then even before I subscribed. At about past 2 pm yesterday 16th may, I was sent an SMS that my data was exhausted and my access suspended. I initially thought it was my 50mb bonus that just got finished so I went to dial *131# to confirm only to see the shocker there that my data was gone. Now let's lay down the facts

1. I use data but I've never used up 1.5gb in less than a week before. This includes streaming of YouTube tutorials ooo and tethering to my laptop.
2. Since 1.5 GB wasn't lasting me again like before, I had to start subscribing 3.5gb at 2k. Which lasted me last for about 3 weeks with streaming and tethering.
3. Now I didn't even stream any video nor did I carry out any downloads; I didn't even tether to my laptop. I only accessed facebook, nairaland and some few sites within this time frame when Mtn fraudulently stole and zapped my data.

So I called their customer care and they suddenly couldn't access the portal where they could check my data usage. Even when I went to their office; they told me the same thing.

I waited till night then called again and this time, they could access the portal. Guess what the lady or one of their robots on the phone said. She said and I quote "you used high data volume between yesterday (being the day I subscribed) and today 8 am when the data got exhausted". When I probed to know the "high data volume" applications I used, she suddenly went mute as it became obvious she was reading that rhetoric from a computer screen. Because I have been made to understand they can to a great extent tell you how you spent your data.

Now they were so dumb that they couldn't even perfect the steal. To prove they are lying, my data access got suspended at about past 2 pm yesterday and not even 8 am their "robot" said. Also my people please help me ask... Since when did facebook become a high data consuming app? Since when did nairaland become a high data consuming app? Since when did Google Search become a high data consuming app? That can finish 1.535gb in 24 hours?

I have normally let their many excesses and high handedness and thievery slide but this particular one, I won't let it slide. The 1k is very small money to me but what if it had been my last? What if it was the only hope I had to the outside world?

What I've promised myself to do is launch a major social media campaign against them and totally boycott them while advising my colleagues and friends to do same except they either return my data or explain to me the "high data volume " applications I used.

The phone number where the data was stolen from is 09038356342 please if you also know where or how I can report then to the NCC please help a brother. If you can, forward same. Thanks

#MTNReturnMyData

Hi bishopkay, I am sorry to that this happened, I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me investigate this issue. I Look forward to hear from you. Regards

Biafrareform:
MTN nah the biggest thief way we get for Naija.

I subscribed 3.5G Late last month and it got exhausted within 2 weeks I subscribed 1.5G last week, after 30 minutes I got a notification that my balance is 700mb. I no talk cos I was busy.
Today, I subscribed again, within 30 minutes I got the same SMS that my balance is 736mb while I was browsing Bet9ja site.
I called them and they are spewing rubbish.

They have called me now trying to justify it but I know something is wrong cos I have never experienced this before.

Hi Biafrareform, so sorry to that this happened, I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me look into. Looking forward to hearing from you. Regards

Kadiri07:
Hi Jide Sm, I am unable to browse on my phone for the past 1week after subscribing on my line.. This is my number 07065060510.
Please kindly help look into this issue.
See below pics for remaining data

Hi Kadiri07, i sincerely apologize for the inconvenience. I'll contact you shortly. Regards

Hennyola:
What do I need to provide to get my sim upgraded to 4G LTE and I'll like to know your coverage areas to avoid stories that touch (just as the posted above me)

Device: Infinix Hot4 Pro

P.S: Sim pack lost

Hi Hennyola, you can visit the nearest MTN Walk-in centre to upgrade to 4G. Also check http://www.mtnonline.com/4g for more details.

Preator:
I called mtn180 to confirm if Tecno Camon CX air works with MTN 4G. They said yes but I'll have to upgrade my Sim to 4G LTE for FREE. No P. I bought the phone, entered their Benin 3 store and requested for a Sim upgrade. They said I have to pay #900 for a service that I was told to be free. No yawa ( na me need 4G). I reach home put Sim for phone and subscribe but 4G no work. I went to Twitter they said there is no 4G in Benin. Then y was I sold a 4G Sim in a non-4G area? He said he is sorry. But sorry doesn't explain y I was scammed ( cos I still had 3G data on Glo). If I dont get a better response, na to give u some free bad publicity o.

Hi Preator, so sorry for the inconvenience. Please visit http://www.mtnonline.com/4g for details on MTN 4G LTE

StreamerBlogger:
Hey guys. I opened this thread to cry out to MTN Nigeria. I have been using there line now of over 8 months and within this period I spend at least 2k on data. Sometimes as much as 6k a week. And I get no reward for this patronage. They give other numbers 100% extra data but mine is excluded in this. They are saying it's randomly selected but to be honest I feel cheated and used because I am a heavy Internet user. And I use Dere 3.5gig in three days max. Which is quite expensive. And other lines pay same 2k for 7gb.which feels unfair to me. So please I know an MTN representative would see this please come to my aid cause I feel cheated... This is my number 09068322162. Please I await a response from you guys. Thanks.

Hi StreamerBlogger, so sorry to read about this, I'll contact you shortly to give you feedback on the issue you raised. In addition, please visit http://www.mtnonline.com/kpalasa-faqs for details on the device data bonus. You can also follow the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Regards

GlorianaCO:
thanks Jide...I tried calling 180 now after missing a call but to no avail
pls am still waiting . Thanks
07034905126

As discussed,
Open your device's Settings app .
Tap Data usage Cellular data usage.
If it's not already on, turn on your data limit. Tap Settings . Switch on Set data limit. ...
Tap Data limit.
Type an amount. To switch between megabytes (MB) and gigabytes (GB), tap the Down arrow .
Tap Set.

agrovick:
I'm gonna PM you as well as MTN did same to me yesternight.

Hi agrovick, I didn't receive your mail. I've sent you a PM. Waiting for your reply. Regards

Mckandre:
m still waiting for a reply from the guy o . I think its a strategy to Ward off an uprising from people on complaint threads making visiting folks think the issue has been attended to.

Hi Mckandre, i didn't receive any email from you to be sincere. I've now sent you a PM. Kindly reply. Regards

ennyhola:
You don't reply people messages...you sent this on thread so that people might believe you're working and you don't even reply the email and Co!!!

Why can't out very own fight for us? You're a Nigerian and you're working with mtn and you can't even help us!!!

Hi ennyhola, in all honesty i haven't received any email from you. Kindly re-send. Thanks