₦airaland Forum

OHIsIManuEL:
MTN people, una wehdone o, i subscribed for night plan to update my phone's version and you people drained my main data. if i say e no pain me ehn, walahi I'm lying.
08100861482

Hi OHIsIManuEL, apologies for the inconvenience. As discussed, a refund has been made on your line. Regards

walemoney007:
please guys how can i unsubscribe from mtn weekly whatsapp subscription...i had is ow #60 per week,and i hardly use it
so who can tell me the code so i can unsubscribe from the package

Hi walemoney007, please dial *662# then follow the prompt. I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Regards

GlorianaCO:
pls help me out dis is my number 07034905126
Thanks

Hi GlorianaCO, so sorry that this happened. I'll contact you shortly. Regards

GlorianaCO:
Please help me..I have been spending a whole lot on data lately and it's very annoying I dnt know what to do....I subscribed for 1.5gb/1000 on Saturday nd nw my data balance is 753.08mb and the truth is that I dnt really do much with my phone, it's just instagram, whatsapp and Opera mini I dnt even make use if the Facebook app just opera mini. The worst part of it is that once I recharge MTN cuts my airtime and then my Mb....its really frustrating

Hi GlorianaCO, so sorry that this happened. I'll contact you shortly. Regards

kingmolah:
contact me with this one 08138095141

May I know your device type?

Saintsquare:
I have beem mailing you since yesterday no reply

So sorry Saintsquare, i haven't received your mail. kindly re-send so i can assist accordingly. Regards

Dumas32:
Can you please help remove my Mtn whatsapp weekly plan, number 08068176164

Hi Dumas32, please be informed that your request for deactivation has been completed. Regards

vanchi:
Can someone explain to me MTN new policy on data roll over

H vanchi, data roll over is still applicable on all data bundles once you auto-renew on the expiration date. However, 1. Validity periods will no longer be accumulated. The maximum validity period will now be 30 days.
2. All data balances are now separated i.e daily, weekly and monthly with different expiry dates.

youngsahito:
sorry sir 08146237801

Hi youngsahito, 08146237801 is currently on MTN Tru talk and NOT on MTN Pulse. Regards

Melkuk:
I woke up this morning and mtn has throttled my browsing; right now I can't download or upload anything anywhere, though I have about 2GB of data. Do something about it pls.

Here's my digit: zero8zero6five5zero7one9one.
Thanks.

Hi Melkuk, i sincerely apologize for the inconvenience. Several attempts to reach you were unsuccessful as your phone was switched off. However, kindly restart your device then try again. Regards

Dandsome:
Why does mtn still cheat?

So sorry Dandsome, kindly share the issue with me here or via PM to enable me look into it. Regards

Saintsquare:
mtn and mago mago

So sorry Saintsquare, may i know the issues you are experiencing with the network? You can share it here or via PM. Regards

ryfoz:
I wish I can do that and get my refund too

Wish granted, one of their WhatsApp agent came through for me.

I don't know what to say

Hi ryfoz, glad to hear that. Do not hesitate to post issues you are experiencing on this thread. Regards

kingmolah:
Pls you people should help me out , my 3g network is not stable again its always switching to 2g and will stay like dat for a long time,this have been happening for 1 week now,08067971258

youngsahito post=56476711:
I am on Mtn pulse

is my number

Hi kingmolah, i'm unable to reach you on the mobile number you provided. Please send an alternative mobile number via Pm to enable me assist. Regards

youngsahito:
I am on Mtn pulse

The mobile number you provided (07068390578) is on MTN Beta talk tariff NOT MTN Pulse. You can dial *123# to confirm. Regards

vargasvictory:
Same issue here, I subscribed for the night plan


Only for them to steal the whole data from my main sub

07032605636

Hi vargasvictory, so sorry to hear this. I'll contact you shortly. Regards

youngsahito:
Same story here
They deducted from my monthly data instead of the night plan data 07068390578

Hi youngsahito, apologies for the inconvenience. Checks on your line show that you are currently on MTN BetaTalk and NOT MTN Pulse. The Happy hour data (night plan) is ONLY applicable to MTN Pulse tariff. Regards

Saintsquare:
JideSM I subscribed for night plans twice in the last two days but my normal data mb was deducted instead,kindly help

Hi Saintsquare, so sorry that this happened. Please send your mobile number via PM to enable me look into this. Regards

thattallboi:
I have been trying to subscribe for night browsing since 3days ago but it isn't going through. Anytime I text "NIght" to 131 ....it gives a message not sent reply.Wat do I do

Hi thattallboi, i sincerely apologize for the inconvenience. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll give you feedback once this is resolved. Regards

Dam5reey:
Here is my number, 08132394478 I use Mi 5..
I'm facing issues with streaming eg DSTV now app, also I cant download, Even while having 4G.. I can only browse with the data..

I'll contact you shortly.

iamlammy:
This recent mtn night plan scam is alarming..and the rate at which mtn zaps data is

Hi iamlammy, i sincerely apologize for the inconvenience. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll give you feedback once this is resolved. Regards

benob:
I am unable to subscribe for the mtn night plan, I keep getting 'Dear Customer, this service is available to only MTN pulse subscribers. Thank you!'
And I am on mtn pulse

Hi benob, so sorry for the inconvenience caused by this. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll provide feedback once this is resolved. Regards

Nesso:
Don't knw how to pm, so here is my number 0813 731 7182. Tanx

I'll contact you shortly. Regards

Dam5reey:
Is MTN facing any challenge with Data, A text will go a long way instead of thinking my phone has issues...

I have data, I can only browse page, I can stream or download... What's this nonsense on top say I buy Data...

I missed yesterday matches due to this issue...

Hi Dam5reey, apologies for the inconvenience. Please provide your mobile number and also state your device type via PM to enable run a check. Regards

Mckandre:
Who has noticed this new trick mtn adopted to swindle people? I have a monthly data plan that is currently active but due to the urgent need to download some large important files I decided to opted for the midnight plan of 500mb, around 1am I subd and I received a successful text that it has been activated so all set to get started. What seem to be a relief turned out to be hell , during mid stage of my download session I got a text that "You have 137.32MB remaining of your data plan. Please dial *131# to renew." I was like its nothing its probably the night plan usage warning. Well it seemed so, next thing I got was "You have exhausted your bundle. Please dial *131# to renew your data plan" but my downloading file was still in progress,at this point I decided to check my bundle plan, lo and behold my 1.2gb of my remaining monthly plan has been wiped just like that into the thin air. Instead of making use of the night plan data, they went straight into my regular data bundle. Back then twas airtime balance they normal plunge into now comes a different technique.
I was really devastated because the monthly plan hasnt been up to a week old, the little money I had with me is what I used to subscribe just to enable me to check current social updates and research, all my plans were cut shut by this network mischief . Every call to the customer care were totally fruitless and annoying, one yeye agent even went to extent of telling me I didn't make any transaction that I didn't subscribe to any plan, I felt like grabbing the fellows neck to squeeze the living daylight out from him. Each one telling me that my issue has been forwarded to who
Did I mentioned that this is 3rd time such a is happening? but this this last one really cut me deep, I had to voice out the torn in my flesh.

In all my dealings with this network, no sort of happiness or peace of mind have i ever experience, if not callertunes it would be weekly/daily subscription to one copied caricature quotes, balance diet tips... Endless naso my account balance go dey wipe each time I recharge, call CC all fruitless. Who customer care done epp atall.
Anytime I see pson on yellow cloth, i feel like bashing. spits

Hi Mckandre, so sorry to that this happened, I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me look into. Looking forward to hearing from you. Regards

stephnie44:
goodday house I don't know if this is the right place to post this. I misplaced my phone so I called Mtn 4 my line to be blocked. so after retreavin my line, I noticed dat I cannot make calls. so I've been calling Mtn ND going to their office till date no positive response ND I'm really getting fed up. I don't even know Wat to do again.

Hi stephnie44, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Nesso:
It has stopped, for the past 2nites now I hv been browsing with my data even tho I subscribed for d nite plan and 25naira was deducted.

Hi Nesso, i'm truly sorry this happened. Please send your mobile number via PM to enable me look into this. Regards

Ccanyanwu:
Same story here
They deducted from my monthly data instead of the night plan data
07033548895

Hi Ccanyanwu, apologies for the inconvenience. I'll contact you shortly. Regards

sumbo04:
I subscribed for night plan and #25 was deducted from my acc. I av started browsing before i checked my normal monthly plan and all av been doing was deducted from my normal data plan and not the night data I purchased. 08037956202

Hi sumbo04, so sorry for the inconvenience. I'll contact you shortly. Regards

feddy27:
JideSM,

Is mtn internet having a downtime? for 3days now, I can't browse

I even thought data was finished and subscribed yesterday, still same issues.

Pls confirm

Hi feddy27, i sincerely apologize for the inconvenience. Please provide your mobile number and also state your device type via PM to enable me look into this. Regards

ybalogs:
Just got this message again after Jidesm has helped cleared it. " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-17. To cancel, text STOP MAG to 30801. Enjoy!"
I just finished thanking Jidesm in the thread I created yesterday and this happened again.

Hi ybalogs, i'm truly sorry that this happened. Please check your PM. Regards

undertaker007:
So I subscribed for the MTN night plan as usual and my #25 was deducted. To my surprise I had elapsed close to 300mb before noticing the deduction was from my monthly subscription. All effort to correct this proved abortive. So I contacted MTN whatsapp customer care services explaining my ordeal. He said
"Kindly be informed that checks show N25 was deducted for the Night Plan. However, please note that the Happy hour data service has been discontinued. ~AO"
But Why deduct money on a service you no longer render? All this happened yesterday.
I however tried it again this midnight to further confirm this illegal extortion and my #25 was again deducted and no 500mb either. I was beaten twice. I am calling your attention to this act by MTN deducting money without rendering services.

Hi undertaker007, I sincerely apologize for the inconvenience caused by this, there is a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I also will appreciate if you can send me your mobile number via private message to enable me look into this. Looking forward to hearing from you. Regards