₦airaland Forum

nenergy:
Please is it true that the happy hour data of N25/500mb on MTN pulse has been stop?

Hi nenergy, the MTN Pulse Happy hour data issue is currently being worked on by the support unit . Regards

ybalogs:
This is really getting out of hand and more than annoying. Last week, I was said to have subscribed to one MTN game and #60 was deducted. Same happened the following day but #10 was deducted after I've unsubscribed. I re-unsubsribed again. I loaded a few minutes ago now and the next thing I saw now is " Dear Customer, you have successfully subscribed to Mobile Magazine Weekly and 50.00 deducted from your account. Your service will be renewed on 2017-05-16. To cancel, text STOP MAG to 30801. Enjoy!"
What's my business with Mobile magazine? I never subscribed to it and yet my money is being deducted without my permission. It is really getting on my nerves now and can't even concentrate cos of the anger building up in me. Been trying to call their customer care but couldn't get through.
This has to stop and in fact I'd want the refund of all my credit removed unjustly. What's the way forward Nairalanders?
Have a lovely Tuesday.

Hi ybalogs, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Dam5reey:
You expect him to come online, with which Data.. MTN just bleep today, total nonsense
I thought it was location..

Hi Dam5reey, i'm truly sorry about yesterday's internet downtime which has now been resolved. Let me know if the issue persists. Regards

Enkaynwa:
Good day Jide please deactivate 07037690183 and 07036164931 from magic voice.
Thanks

Hi Enkaynwa, please be informed that your request for deactivation has been completed. Regards

CallmeKola:
JideSM,
I just discovered that MTN no longer rolls over data. I have about 4GB on my parents line just sitting there waiting to expire, I resuscribed in hopes that it would add up, but it didn't.
What is this about?!

Hi CallmeKola, so sorry to hear this. Please send the affected mobile number via PM to enable run a check. Regards

nurez305:
JideSM

please help us do something at apapa road oyingbo, since morning, no internet service to connect system.

please it is very important for my business


kindly help us

Hi nurez305, i sincerely apologize for the inconvenience caused by the disruption of internet service to some MTN subscribers yesterday. However, the issue has been generally resolved. Let me know if the issue persists. Regards

Lionhearted:
All those? How do I stop/cancel each and everyone? Thanks for your attention.

Kindly confirm if you want them deactivated to enable me assist you.

Uyih:
This is my number. 08104599173

As discussed on phone, the issue is now resolved and all other enquiries have been attended to. Thank you.

gmcbiz:
you guys are doing a great job here #MTN
kudos

Thank you very much, I appreciate your compliment.

.

Uyih:
This is my number. 08104599173

You will be contacted shortly. Regards

neky2016:
Lol, bhet why are people laidis na? Someone can't complain in peace again.

http://www.lailasblog.com/2017/05/between-mtn-customer-and-parody-account.html


Lalasticlala

Hi neky2016, i've actually read the post. Just to let you know that the ONLY verified MTN Nigeria Customer care twitter handle is @MTN180. In addition, I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues regarding the MTN network are shared. Regards

Uyih:
I bought a start up pack and subscribed on it. I got only 1.5gb without the 300mb extra bonus. Even the 5000 airtime lasted for just that day. Pls help correct this

Hi Uyih, i sincerely apologize for the inconvenience. Please send your mobile number via PM to enable me look into this. Regards

Lionhearted:
All those? How do I stop/cancel each and everyone? Thanks for your attention.

Your request for deactivation has been completed as requested. Regards

Lionhearted:
Tried the codes over the weekend, but my credit still zapped this morning. Meaning the codes apparently didnt work. Pls help work on this from your end.

Hi Lionhearted, i'm truly sorry about the deductions. Checks on your line revealed that you currently have active Mega Hunt VIP offer, 30MB 1-Day Mobile Data, 100MB 1-Day Data Plan and 500MB 7-Day Data Plan. Regards

Dhayor001:
Just got this message from MTNN.


"Dear customer, you have successfully subscribed to Soccer Updates Audio Monthly and N100.00 deducted from your account......"


I'm in shock, my phone had been in my pocket, with keypad locked!


I called and was told flat out that I would not be getting a refund but the service would be discontinued.


As in, it was either the customer care rep I spoke with did not understand the part were I made it clear that I did not subscribe for the service.


These guys are fleecing folks of their money and it needs to stop!

Hi Dhayor001, I'm truly that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

paulista:
Good afternoon, please help me check my line as mtn bills me unnecessary each time i recharge. Their is also this jeremiah thing that is always sending me messages on a daily and i dont know how to stop this
08064866626. Thanks as u fix this

Sorry to hear this, Game+ service is active on your line and has been deactivated as requested.

pabon:
Good afternoon
Please my MCN no longer works. Has it been stopped.... I mean the missed call notification.

so sorry pabon, please be informed that the Missed Alert Notification is no longer available. Regards

dejt4u:
please, is MTN family and friends package still available?

Hi dejt4u, please be informed that the MTN Friends and Friends package is no longer available. The tariff plans currently available are MTN Pulse, MTN XtraSpecial, MTN BetaTalk and MTN XtraValue.
1.MTN Pulse is prepaid tariff plan that allows customers make calls at a FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after spending NGN10 daily. To Migrate dial *406*1# OR TEXT 406 TO 131
SMS to all local Networks in Nigeria will cost you N4.
2. MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. Calls would be charged at 40kobo/sec to all local Networks in Nigeria from the main and bonus airtime. Dial *123*2*6# to migrate or BT TO 131.
3. MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
4. MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).

nzubeokafor:
Has device bonuce stopped!!!

Hi nzubeokafor, please be informed that the Kpalasa offer (device bonus offer) has NOT been discontinued but revised from 100% to 20% data bonus for 3 months. This is effective from 25th March 2017. You can visit http://mtnonline.com/kpalasa-faqs for more details. Regards

kogbaski99:
Mtn no dey try atall

So sorry kogbaski99, i'll be glad if you can share the issue you are having with the network with me here or via PM. Regards

saxby:
Why does mtn always deduct money unduly?

Hi saxby , so sorry to read about this. I will appreciate if you can send me your mobile number via PM and also state the amount that was deducted to enable me run a check. Regards

tobbyfrost:
Hello Nairalanders!

"They say if you don't complain, nobody will know what you're passing through".
I believe I'm not the only one affected but I wanna use this medium to cry out cos if MTN is not called to order, they will continue to reap us with impunity "like forever".

To cut the complaint short, MTN is fund of activating unsolicited packages on my line leading to several deductions which I cannot account for. Anytime I call their Customer Care to complain, the solution is always "We are sorry for any inconveniences". Until MTN is made to return all unsolicited deductions on our lines, I don't think they will stop anytime soon.

Drop your comments and experiences.
Let's see how far we could push this.

Admin pls do the needful.

Hi tobbyfrost, I'm truly sorry about this experience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Chisomhustler:
please...mtn!!!..anytym I send msg..it automatically goes three tyms...deducting 12naira...pls I need it rectified cos am buying on porting out soon..my digit is 09065382185...is not from my phone cos ve changed phone cos of this problem

Hi Chisomhustler, apologies for the inconvenience. Checks on your line revealed that you were billed N4 for each sms you sent. However, please note that a page of sms can contain a maximum of 160 characters ONLY. Once it passes that, you will be billed for two sms pages. Let me know if you need more clarification. Regards

Joshkid:
Is there a way one can share data on mtn lines just like glo's?

So sorry Joshkid, data share service is currently unavailable at the moment. You will be notified once available. Regards

joshysmartie:
im sure mtn has NO REFUND policy... whats the need...

This is not true joshysmartie, Refund is done when applicable.

ennyhola:
Good morning Nl...is it just me or this is the new way MTN deduct money anyhow?
.
how can they charge 12naira for 30seconds?


the lord just directed Me to check how much was deducted after I was told "1 minute remaining" Haba Mtn...E no good...untop the money wey i don dey spend untop una since 2006 and using you as my Main Sim..so na like this you wan dey treat me abi?

Hi ennyhola, I'm truly about this expeience, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me assist. Looking forward to hearing from you. Regards

Lionhearted:
Jidesm kindly deactivate/cancel all subscriptions on my line 07031005774. Mtn is just deducting my credit anyhow.

Hi Lionhearted, you can manage all your Value Added Services (VAS) from the VAS menu. Simply dial *447# or *123*5#. Regards

abbeycom101:
Please sir, am receiving this message from 131 (your subscription has failed due to insufficient balance.............. Bla bla bla), started since i subscribe for 200 naira data plan. Av tried opting out but to no avail, please help. The numbers 08032665513, 08035476633

Hi abbeycom101, so sorry to read about this. You currently have 1.5GB 1-Month Mobile Data plan on 08032665513 and 500MB Weekly Plan on 08035476633. There is no active 100MB on both lines. Let me know if the issue persists. Regards

toba1909:
I exhausted my subscription yesterday, and decided to quickly opt for a daily plan pending when i will get airtime for a monthly sub, but i observed that my social media apps(Facebook, BBM, Twitter & WhatsApp) aint working and i can browse.
I restarted the phone severally yesterday but all to no avail, i placed calls to MTN call center this morning, the first agent i spoke with said its a network problem while the other sent me a manual configuration to input which i did; yet the situation remains the same.

Pls help out

Hi toba1909, apologies for the inconvenience. Kindly send your mobile number and also state your device type to enable me run a check. Regards

mazizitonene:
so i subscribed to whatsapp weekly some weeks ago on MTN, within that same week i subscribed for airtel data plan and dumped the MTN sub though i was still using the line for calls oblivious of the fact that this crooks still deduct #25 from my account in the name of auto renewal. recently i subscribed to #500 1GB weekly on that MTN line, now fast forward to two days ago, like they knew i wasn't aware and maybe the spirit touched the auto-machine to confess, i received a message informing me of expiration and consequent auto-renewal of my whatsapp weekly bundle in two days time (today) without the code to stop the auto-renewal, i was stunned, but then, knowing the antics and criminal nature of this fraudulent network, i calmly called 180, followed the DIY instructions stuff, at the end i was sent a message that i was not subscribed or have unsubscribed from it. ah! i relaxed....better i thought. i've stopped the scam in progress. i congratulated myself.

Only for me to receive a message this night that my whatsapp weekly bundle subscription was successful! ah!! for real ? obviously MTN was hell bent on carrying out this scam. my eye just red, as i was already angry before the message came in, so, i called the customer care, straight to their representatives abi ambassadors, and the young lady listened to me patiently, checked my line and told me that emm, it was not canceled properly if she should cancel it, and i told her to cancel it and return my #25, she said it was not possible. i was like, come, is your brain paining you i said take ya data and give me my money now i dont want again. now she says she have canceled it, i've not even received a message to that effect and now i'm left wondering........though i told her she would see it on NL
MTN - scam everywhere you go attached are screen-shots....observe the date and time

Hi mazizitonene, I'm truly sorry that this happened, I wish to let you know that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are resolved. I also will appreciate if you can send me your mobile number via private message to enable me look into this. Looking forward to hearing from you. Regards

Kiakia:
JideSM. What do customers receive from MTN Customer Care after successful activation of SIM Swap or Welcome Back? Recently after the process, I was given an extra SIM Card and N600 Recharge Card after I paid N950 for the procedure. Is that all? Your response is needed.

Hi Kiakia, you are actually required to purchase a welcome back sim which costs N150 and also a specified amount of airtime. Kindly send me your mobile number and also state the MTN Walk-in centre you visited via PM to enable me investigate. Regards