₦airaland Forum

paragon40:
Mr jidesm, how many days more, will i have to wait for you to gve a tangible response or solution...i have replied ur mail no response yet which kind cc be this nw..since yesterday fa..

Sorry for the delay. Please check your PM. Thank you

temmyjoe:
Please how can i buy data or get data on Mtn extra pro

Yello temmyjoe, please visit www.mtnonline.com to view all MTN data bundles. Thank you

olorunda68:
good day sir, please I've not been able to share data from my SME data share account since Saturday 28/05/2016 please has MTN data share been canceled? I can't even check data balance with *461*2#, it says "incorrect access code" whenever I dialed the code. I still have above 30gb in my MTN sme datashare Account.

Sorry about this sir. This was a general issue and is receiving attention from our support unit. Please bear with us.

Helens101:
pls Mr Jide,I subscribe 750mb and I can't browse with it since on Thursday and it will be expiring by June 5th.pls I need ur help.I called customer care BT it seem the ladies are not doing anything.08067857578.

Sorry about your inability to browse. Checks show that there is nothing wrong with your line. Kindly clear your proxy address and proxy port then send DATA ON to 131 to enable you browse.

deedondavi:
please help, mtn deducts 100 naira from my credit daily, I keep receiving messages from 131 ,that my bundle plan has been renewed and I should dial *131*4# to check my bundle. when I dial *559*2# to check my weekly bundle balance, there is a fastlink bundle which is always 33mb. how can I stop this.

Sorry about the deduction. Please provide the affected number, date, amount before and after deduction for checks.

Godwin978:
please i need consficuration on this line 08104631102 as i couldnt downoload with it. i hardly get up to 70kb/s at night am tired with mtn network issue but if i got like 3network signal of 4networks on my stastus bar. i can download upto 700kb/s on Airtel with 1/2 network signal.i need help cus of it am unable to subscribe on the line

So sorry to hear that you cant browse. Please input the following details into your phone device:

Username= web
Password= web
Access Point Name (APN) =web.gprs.mtnnigeria.net

Then send DATA ON to 131 to enable you browse

Also, you can SETTINGS to 3888 via sms for automatic configuration. Then activate a data bundle to enable you browse.

0gbeni:
it was wiped out on the 15th of May 2016

Checks show that the data bundle was returned back to your line on the 17th of May. Please confirm.

nurez305:
Hello jide.... I just try to call from my MTN line now, and your sis was telling me my account is too low for this call bla bla bla, and I checked my balance, I saw 4naira instead of 104naira, I was surprise because I haven't see something like these b4....immediately I call the customer care line which was picked by a lady called BUKOLA. She told me that I subscribe for MTN bis daily, I told her that I never did that before, she checked again and said I borrowed money from MTN and that's what cause the deduction. I told her that I never did that in my life and the next thing she told me is, that is what she can see on my line... I was so surprise and sad at the same time....how is it possible to subscribe for bis daily and also borrowed money which I never did any of them in my life and they charge me 100naira for both. Angrily i told her that I never did any of these and she said that is what she see from her system and banged the phone on me.


I was surprise for that kind of attitude and that has got me thinking if anyone monitor them on how they talked to customer. My 100naira disappeared and your staff was giving a very lame answer to my Question.

Please you guys should return my 100naira or else...

Yello, sorry about the deduction on your line. Please provide the affected phone number and date for checks.

IYIMAN:
Mr. Jidesm, Please I bought 750mb for N500 ,(a week plan) and I can not browse with it since Wednesday 25/5.

Error... Your phone cannot receive automatic setting.

Phone: Gionee M5

Phone number : 08067372353

Kindly help with manual configuration, it will expire next Tuesday. Thank you.

So sorry to hear that you cant browse. Please input the following details into your phone device:

Username= web
Password= web
Access Point Name (APN) =web.gprs.mtnnigeria.net

Then send DATA ON to 131 to enable you browse.

Askech:
Pls I recharged #2000 today planning to use it for the 2k sub but on dialing the subscription code I was told that I had insufficient funds and when I checked I found out that #400 had been deducted from my account balance and because I was badly in need of data I was then forced to go for the 1.5gb sub for 1k. Pls I wish that this be looked into and that my money be returned to me as I did not subscribe to any service and so MTN does not have the right to treat me so. Thank you

So sorry about the deduction. Please provide your mobile number and the date for checks.

Herkanlayjoseph:
@jideSM, pls is *131*200# still working cos it's displaying error @ my side

Yes the code is functional. Please try again. Thank you.

Jay14:
@JideSM,I want u to help me stop this message below. Getting like 5000 of it daily.
My number is 08060749001.thanks.

So sorry about this. Please go to your message settings and switch off cell broadcast to stop receiving the sms. Thank you.

IHate9ja1:
hello
i have been unable to send sms from my mtn line for few months now, what do i do to resolve this?

Yello, am sorry about your inability to send sms. Please ensure that your message center number is +234803000000 then delete some unwanted sms from your inbox and outbox to enable you send text messages. Thank you.

gudluckgreat:
Gudmorning pls treat as urgent. My data subscription will expire in a few days and I have about 250mb left and any time wish to browse,I will be redirected to mtn data reset page.

I have called customer care and after checking they asked me to off and on my data by dialing *466*2# and *466*1# of which I have done all to no avail.
The subscription I did is the mtn pulse 1Gb for #500

If I no use am and e expire, Na e be Say I go port away.

My number be


08067885689

Yello, i sincerely apologize for the inconvenience. Checks show that there is nothing wrong with your line. Please send DATA ON to 131 and try browsing again. If issue persists, kindly provide the error message received, phone type and location to aid further investigation. Thank you.

manufos:
Please check my tariff plan, why am I charged 20k per sec even while I am on the New MTN pulse and have spent over #100 before making any call today?

1st call - 19:06 @ 2m 49 sec
2nd call - 22:54 @ 4 m 19 sec

Y'ello, sorry for the inconvenience. Please provide your phone number, date , amount before and after deduction to aid investigation.

superfelix:
No!

Checks show that you have the Music plus service active on your line. Do you want it deactivated?

HeedrizDepearl:
I initially subscribed to the old night and day plan (4.5gb). The night portion of the plan stopped working after a while with like 1.6gb still left on it.

I called cs and got it deactivated. The agent then helped me subscribe for the new 3.5gb all day plan (2k).

I checked my data balance then and I had like around 5.1gb (I figured my old plan was added to it).

After using it for like 2 days, it got wiped off and I've been calling the CS since then to no avail.

I however got a message recently that it has been restored. However, up till now, it hasn't reflected. I've had to subscribe for the 1gb pulse package twice already, just to keep me online.

It is quite unfortunate and I'm disappointed.

Sorry for the inconvenience you may have experienced because of this. Please confirm if you activated a free BES data bundle on your line to aid further investigation and resolution.

morganemma15:
Same here....i loaded #500 i tried to subscribe to 1GB dey said mmi code failed....i tried 750mb...dey also said mmi codr failed.....i slept and woke up by 12:44am....i checked my credit and it was #100....after like an hour....it was #0.10.....

Hi Morgan, you can send your number via PM so that i can assist and look into the issue you had previously. Also state date and time you noticed this

Sholaystar4me:
09030622231 that's the number i put 1k recharge on, as at d last time i have d sim in a fone(yesterday's morning) i still had #700 on it, don't know if it has been deducted again, pls let me know if i have to get d sim back on, and will really appreciate it if d money can be refunded. Because honestly, i got querry for not sending the report to d office, and this one i'm using for nairaland is jst for little surfing and nw less than 3mb

Kindly check your account, the airtime has been refunded. So sorry you had such experience.

Sholaystar4me:
Fellow Nairalanders, this is how MTN removed #300 from the #1000 recharge i loaded on my fone yesternight. I was trying to subscribe for MTN 1.5gb data to quickly send a report to my office, after many failed attempts to subscribe, i tried transferring the #1000 to my second MTN number hoping that the subscription would be successful there, but even to transfer failed. After doing all I could with no success, I left the #1000 with few additional naira intact hoping that when the Network gets better I will try subscribing or maybe transfer to the other sim. On waking this morning, I didn't even bother myself on checking what I have in my account cos I left it all intact, I dialled the sub code and the message I got was ''your operation failed due to insufficient balance", this prompted me into checking my balance, and saw that exactly #300 has been deducted. I already knew nothing could be done because that's how it is in the country we live in, but then there is no harm in trying and miracle can happen. So, I put a call through to their customer agent, guess what he said "THE APP I AM SUPPOSED TO USE TO ACCESS YOUR LINE IS NOT AVAILABLE AT THE MOMENT, PLS CALL BACK AT A LATER TIME", I just laughed and hung up. I called again knowing fully well that it is another person that would pick up, this time it was a female agent, laid my complaints and guess what, as if that answer has been stereotyped to their brain, she said the samething, I just bursted into laughter. It was really painful but I am not sure if I have any choice. This kinda settings where big Telecom company exploit the masses. This can only happen in my dear Country 'NIGERIA'. My lovely Nairaland family, I know I am not the first and not sure if I am gonna be the last but is there any remedy to this kind of issue ? If it cannot help my own situation, it will atleast prevents future occurence and no other person will encounter such again hopefully.

Thanks

God Bless Our Homes
God Bless Nairaland(ers)
God Bless Nigeria

cc: Lalasticlala pls do the needful

if this is not the right section, pls the appropriate Mod should do the right thing. Thanks

Hello Sholaystar4me, so sorry about this experience. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this could be resolved promptly. I will also appreciate if you can send me your mobile number via PM to enable me assist. Looking forward to hearing from you. Regards

superfelix:
Hello @JideSM... Pls help me to check this number: 08132178969 ..If there are no existing subscription.. If there is, Kindly cancel all for me... Thanks

Hello superfelix, please confirm if you received sms as regards any subscription. Regards

SonicGlows:
@JideSM is it possible to get my Mtn Security Number and Password on this platform?,i sent an email to customer care since a month now but no response.Pls your reply is needed urgently.

Hello SonicGlows, so sorry for the inconvenience. I will appreciate if you can send your mobile number via PM to enable me assist. Cheers

paragon40:
Come to my rescue ohh.... Subscribed on first of this month subscription will end on 1 june 2016.... I have 800 and something left... I can't browse for like 2days now with this mb.. Yesterday I recharged my line and was giving 10mb my phone was browsing again, I was happy thinking after the 10mb the main Sub will start working oyo was my case, after exhausting the 10mb... I was looking at the 834 wallpaper mb still not working.. I have called their cc they having bn playing chess with me... We have fwded the issue to technical department... Seems MTN technical Department guys don't come to work... Abi na tea dem dey drink for dr.. Have called more than 6 times.. not this kind of economy ohh... The previous scope was wipe ppls data... Now I have the data I cant browse..

Hello paragon40, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread where issue like this could be resolved promptly. I will also appreciate if you can send the affected mobile number via PM to enable me assist. Cheers

paragon40:
Come to my rescue ohh.... Subscribed on first of this month subscription
will end on 1 june 2016.... I have 800 and something left... I can't browse
for like 2days now with this mb.. Yesterday I recharged my line and was
giving 10mb my phone was browsing again, I was happy thinking after the
10mb the main Sub will start working oyo was my case, after exhausting
the 10mb... I was looking at the 834 wallpaper mb still not working.. I
have called their cc they having bn playing chess with me... We have fwded
the issue to technical department... Seems MTN technical Department guys
don't use to Come to work... Abi na tea dem dey drink for dr.. Have called more than 6 times.. not this kind of economy ohh... The previous scope was wipe ppls data... Now I have the data I cant browse..#wallpapermb..one of the gimmick was kindly dial *131*200*1# second one dial *466*1# same thing still not working this has bn going on for more than 29hrs now.

The inconvenience you experienced is highly regretted, I would be glad to assist you. However, confirm the data you activated, type of phone you use and PM your phone number so that it will be checked for further assistance on the issue you reported.

yemoxyl:
Can i subscribe to 500mb@25N plan while still on a one month plan?
Will it work?

Yes you can have data bundle and still activate N25 night data to browse from 12am to 4am.

chidoo4luv:
Please doesn't mtn give 10mb for every recharge again, Any tariff plans?

There are data bonus on MTN pulse plan, Betatalk and Trutalk plan upon recharge of N200 to get 10MB valid for 24hours and 2days respectively

peacecoy:
Yellow @jideSM thanks for your response as to my problem which is inability to brows since subscribing on 9/5/16.As you request my location is Ajangbadi,Lagos, my device is lenovo x2 vibe as for error message only that after entering the subscription code 'request failed due to insufficient fund' was displayed.But my data was granted but till date I cannot brows.It is really appalling @jideSM please assist. 09036222763.

So sorry for the inconvenience you experienced, after due checks was conducted on your line, it was discovered that you do not have any issue, you can use the data bundle and you are currently using it.

wunmi2odun:
So what would now happen to my remaining data bundle that was suspended So I wont be able to use what I bought with my hard earned money

The night data you have will still be in use till it expires, then you might not be able to activate it again, except the new MTN data bundles.

igweooo4:
@jide pls help me to remove the Facebook bundle that's just wasting my 25 naira every week......08067476961

I apologize for the inconvenience, the reported issue has been resolved for you as requested.

aceTS:
it's like my problem is not as simple as I thought. there is no error message. the problem is simply that I can't browse with the line even though I have over 300mb left to expire at the end of this month. Again, I cannot open any Web page with the line. the screenshot I posted yesterday showed the remaining mb in the line.
it is an mtn pulse package.

Sincere apologies. Please clear proxy port and proxy address on your device then send DATA ON to 131 via sms. After that, you should be able to browse.

gigabyte13:
Pls mtn, how do l activate bulk sms on your platform. Pls urgent response needed pls.

Please visit http://www.mtnonline.com/bulk-sms for details about MTN bulk sms service. Thank you.

Double post