₦airaland Forum

0gbeni:
Good evening, my 3. 1Gb was wiped out last Sunday, been calling but all i hear is that the technical department will look into it, this is my phone number 08060601386 thanks

Sincere apologies 0gbeni. Checks show that you still have 678MB left of your data. Please specify the date it was wiped out for assistance.

afope:
Hello Jide,

My 22Gig balance of the night plan has been resolved in principle but it is useless because I can't browse with it. MTN is really its it difficult for die hard fans like us to defend ita actions. My day data keeps getting deducted in the night when I browse even though I restarted my phone around 9pm. Jide what can I do about this? I am getting tired. 08033726739

Sincere apologies. Please be informed that checks show that you have 22GB of your night plan available, however, this data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you

Doublejoy411:
Mr Jide, Please when I migrate to other tarrif plans it says failed please rectify this issue......08136832878

Sincere apologies. Please may i know the tariff plan you wish to migrate to for assistance.

Agalasis:
Hello house,pls does it mean mtn no longer give 10mb when u recharge in ipulse,smoothtalk,trutalk and others?
Also,what's xtrpro tarif plan all about?

Yello Agalasis, please be informed that the you have to `recharge N200 and above to enjoy the bonus on recharge. For information on MTN new tariff plans please visit www.mtnonline.com

peacecoy:
Yellow @ jide you have ignored my complaint why now? I subscribed for the 1.5gb @1k on 9/5/2016. Upto now I cannot brows.I have repeatedly posted my predicament on this thread. My sims no. is 09036222763.

Sorry for your inability to browse. Please provide the error message, location and phone type for assistance.

Paapii3d:
Hi Mr. Jide, i've been roaming from India, but my number has been temporary blocked. I already did my bvn and as it seems now, it won't be possible to be physically present for activation. Plz advise on what to do. The number is 08069330540. I have a friend travelling to Nigeria soon. If there is no other alternative, is there a possibility of giving him the sim and my details, so he could do it for me?

Please advise.. Thanks

So sorry about this. If you have not successfully registered your line and you are currently roaming, i advise that you send a mail to customercare@mtnnigeria.net for prompt assistance on the issue.

dozzynet:
Greetings To you sir! I experienced something about this new sub. With in the space of 45 minutes, I got 2 message alert that I have 756mb remaining on my data,later that I have 3rd my remaining. I am just surprised because I only browsed through nairaland today. Please can I drop my number so this lost data can be reversed? Thanks

So sorry to hear this. Please provide the affected mobile number and date for checks. Cheers

djblue007:
08062417052.

Sincere apologies. Checks on your line show that you are able to browse with your 1.5GB data plan. However, please note that your 582MB night plan data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you.

Carbuyer83:
I have 805.95mb left on my night data plan but I am unable to browse. Pls rectify ASAP.
08039092157

Yello, sorry about this. Please be informed that checks show that you have 804MB of your night plan available, however, this data can only be used from 12am-4am since the 4.5GB (1.5GB for day and 3GB for Night) no longer exists. Thank you.

nurez305:
Hello Mr jide, please I subscribe to MTN 25naira night plan, and through out the time, it is my normal that is is affected. You guys charge me direct from my data. From 736mb to 609mb. Please confirm it and refund back my data. Here is my number, 07036509595

Yello, sorry about this. Please be informed that you line has been refreshed. Kindly ensure that once it is time for hour hour data browsing, make sure you subscribe then upon receiving the confirmation sms, power off and on your phone device to enable you browse with the happy hour bundle. Thank you.

jmichlins:
living in nnewi my figures are 07032446904. Can not pm you

Sincere apologies. May I know if the issue is a general issue in your area or if it is just specific to your mobile number to aid further investigation.

HeedrizDepearl:
Yello, about 4.9gb of my data was wiped last Sunday and despite calling severally and visiting your head office in ibadan, it has not been returned.

Please, for how long do I gotta wait or should I simply conclude I've been cheated by the self proclaimed best network in Nigeria?

Hoping for a resolution.
08066481460

So sorry about this. Please confirm the data plan you activated to aid investigation.

Naijasecondhand:
Jidesm
I have data yet cannot browse for a while.
Kindly assist.
Thanks

So sorry for not able to browse. Please send your phone number.

borntoexcel2000:
Am so very angry with MTN, I did the 3.5 gigabyte for 2000, and have been browsing with it until lately (4 days) ago that it refused browsing, when I checked my data, I still have 1.20 gigabyte, I called customer care countless times, all their resolution didn't work out. Am not happy, Mr. Jide please can anything be done? 08134714398, from Peter

So sorry for that. Simply clear your proxy portal and text DATA ON to 131.

mhiztee15:
Mr jide please can mtn 1.5gig for 1000 work for BlackBerry 10

Yes. Simply dial *131*106# for 1.5GB @1000/30 Days

aceTS:
Egbon Jide, please help my hustle ooo. now that NLC called off strike, I have to go back to my research project. my sim stopped browsing since last week and I have over 300mb left. it is going to expire at the end of this month.

my number is 07038593571.

So sorry, please tell me the error message as seen on your screen and also make your line available for call.

wunmi2odun:
OK Mr Jide, I'm having issues with this your so called mtn. They ripped me off my data and when I called your silly customer care, the ugly lady told me the night plan has been suspended and that I need to activate a new data plan on my sim which would be added to my previous suspended plan.i wasn't even notified that it was suspended. I only thought it was their smelly rubbish network fluctuating again. Please help

Hello Wunmi, so sorry for that. The Night plan has been suspended. See the new MTN data plan

30MB 100 24HRS *131*104#
100MB 200 24HRS *131*113#
750MB 500 7 Days *131*103#
1.5GB 1000 30 Days *131*106#
3.5GB 2000 30 Days *131*110#
10GB 5,000 30 Days *131*116#
22GB 10,000 30 Days *131*117#
50GB 20,000 90 Days *131*118#
85GB 50,000 90 Days *131*133#

ultimate2010:
Jide can you please help me to un subscribe me from whatever have been deducting 100 naira from my account every week. The is 08036671614 Thanks.

So sorry, you are billed for active music+ service .

uppa:
goodmorn jide, I sub for the mtn 1.5gig dis morn, I use a BlackBerry z30, I only have a capital E without the blackberry symbol which means I dont have the blackberry network, I can only use the web bt cant use other apps like bbm, whatsapp, etc. I did same sub for my wife (z10) and it's working perfectly, I exchanged the sims and my sim didnt work in her fone while hers worked in mine. so pls help me out. my no is 08034767563

As communicated on phone, please provide feedback. Thanks

AdlatWorld:
Pls Mr Jide Un subscribe me from what is deducting N100 from my account. I message mtn whatsapp chat but no response. The no is: 08138545461

Y'ello, apologies for this experience. The service has been deactivated as requested.

iamVirus:
If you use *123# to buy data, you'll see
750MB Weekly Plan; Cost 500 NGN

---

But when I bought the data plan
they sent me a message that
Your 500MB 7-Day Data Plan will auto-renew on 2016-05-23. Text NO to 131 to stop auto renewal.

---

These Operators wan play with DJ Virus
lalasticlala seun show the world.
These guys are playing with their customers!

Hello iamVirus, i am JideSM and i am here to assist. Please send your phone number and follow my thread on https://www.nairaland.com/1379574/mtn-customer-care-thread .

Mtncomplaint:
Done

Y'ello, as discussed on phone, the issue has been resolved. Thank you. You can also follow the MTN Thread I created for enquiries and complaints. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

Amaechi5:
I decided to write this because i think this issue of our network providers deceiving us with their fake data plans is getting out of hand.

I will say this this started with airtel Nigeria, transferred to Glo and now mtn. Why won't they be straight forward and be truthful with their data plans, airtel will tell you you can get 10gb data at the price of N3500(example), but in the true sense it is 4gb for N4000 with their DATA ZAPPING.

Glo followed suite with Glo blackberry plan which normally last longer but now you can't use Glo blackberry plan for 3 weeks. Then the one freaking me out is MTN NOW ZAPS DATA. I'm still trying to figure out how 3.5gb data that i subscribed last two weeks Sunday without downloading or updating my apps, is now remaining 266mb right now.

Mtn are not known to zap data and this isn't the first time i subscribed for their new data plan but it seems they have followed the footsteps of Airtel and Glo to zap data or maybe what happened to me is a network issue as some are complaining about the new data plans.

But why will these networks entice us with low cost for a high bundle plan. When i used airtel 9gb for N3,500 i nearly broke my airtel sim card with anger as it didn't last up to 2 weeks without any sort of downloads. Am afraid etisalat might soon join the trend.

MTN if you are offering 1.5gb for N1000 or 3.5GB data for N2000, let it be real. Not 600mb in disguise of 1.5gb or 1.2gb in disguise of 3.5GB data.

Airtel if you are offering 10gb data for N5000, let it be real not 4gb in disguise of 10gb data

Etisalat i hope you guys don't follow this trend as I'm planning to fully port to etisalat because of this issue.

Apologies for all inconvenience experienced. Permit me to assist you by sending your number and date through Private Message for checks. You can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

bayaar:
Can u believe I subscribe for their 1.5gb on Monday just to check it on Tuesday morning and everything was swept clean. I later called them. They told me it'll be rectified. Tuesday gone, Wednesday nothing, Thursday nothing, Friday nothing.... I now called them yesterday again just to tell me that I've exhausted my 1.5gb. Those pple are d real barawo.

The issue is still being worked on. Please note that some customers have been refunded. If your data is still yet to be refunded, kindly send your details via PM and you can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

Ajiswaggs:
i had d same similar issue with you, so I call their customer agent to complain about this issue and they are all telling that vi should be patient that the data will be return since Monday. So on Friday I browse through there website to have a live chat with them. They started telling stories again. Na that time I con vex den I abuse the person behind d chat and there company. Naa Ogun I use threaten the woman, after some minute I saw a call from them and the lady started pleading with me and she told me she will refund my card on Monday morning when she came back to work.

The inconvenience is highly regretted. Please PM your phone number so I can assist. You can also follow the MTN Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

Mtncomplaint:
I really do hope this Makes front page to draw the attention of all relevant authorities to the Ill treatment and rip-off trend being practiced by MTN. I had no plans to make my recent dealings with them public but after meeting up with a couple friends lastnight I discovered that about 5 of us present in the gathering had been ripped off and our data balance cleared by MTN this past week, each of us had all tried in private to have them resolve it but all to no avail.

On Monday the 16th of May 2016, I subscribed to the 3.5GB data plan for #2000, i got a flash message welcoming me to the bundle plan but never got a text message to that effect after which I decided to check my data balance. To my surprise it was 0mb not even up to 10mins after subscribing.

I called 180 almost immediately to raise a complaint and was told it would be fixed. I did have to call them about 3more times that night. Fast-forward to Tuesday evening, I called in again and was told it had been rectified. Checked my balance and saw 219mb which was a total shocker and I decided I was not going to turn on my mobile data until rectified. Called in again to register my displeasure and I was given their typical line, "we will forward your complaints to our technical team and within 24hrs it will be resolved".

Wednesday came, nothing done. I called in again and was told to wait another 24hrs.

Thursday came, nothing done still. As expected I was told to wait another 24hrs.

On Friday I had exhausted my patience. I called in and the customer care lady was about to have me on thesame routine diplomacy bout forwarding my complaints to technical team and 24hrs wait. I wasn't definitely going to have that cause it was starting to sound stupid and lame. I asked this lady to put me through to her supervisor, team leader since it was obviously that they had no power over my issue. This lady placed me on hold and ended the call, after struggling to call back the next customer care staff could not access my details and it all just seemed really funny to me as moments ago it was accessed. I got fed up and resolved to just switch sim and use another service provider for my internet use.

Just this evening MTN sent a text to say 'my data bundle cleared due to system challenges had been refunded'. Checked my data balance to see thesame 219mb and then I realised MTN is being smart with me.

Just Incase any of the guys at MTN comes across this post. It's really simple. If your technical team will not rectify my issue, have them take off that 219mb from my line cos I will not use what I didn't pay for, I paid for 3.5GB not 219MB.

I know there are obviously a whole lot of people who have had similar issues and even worse which never got resolved. This might seem like another rant but MTN please handle your business.

Aggrieved Subscriber.

cc Seun, lalasticlala, Puskin, honsule, dragnet, mynd44, JideSM

Apologies for all inconvenience experienced. Permit me to assist you by sending your number through Private Message. You can also follow the MTN Thread I created. https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

offegas:
Hello i subscribed for MTN data,1000 for 1.5 G on Saturday,on tuesday morning i noticed my data was moved to night plan. I have tried to no avail by calling your customer center to fix the issue,but they all seems lost on how to resolve it.
Number :07036159077
Kindly help move it back to normal daily plan.Thanks

The issue is being attended to, Please exercise patience

Paapii3d:
Hi Mr. Jide, i've been roaming from India, but my number has been temporary blocked. I already did my bvn and as it seems now, it won't be possible to be physically present for activation. Plz advise on what to do. The number is 08069330540. I have a friend travelling to Nigeria soon. If there is no other alternative, is there a possibility of giving him the sim and my details, so he could do it for me?

Please advise.. Thanks

Sorry to hear this, You can send an email to Customercare@mtnnigeria.net for assistance

lepagawu:
After talking to a rep almost an hour ago. Lalasticlala mynd44 Seun please this is getting too much. FP thanks.

Sorry to hear this, the inconvenience is highly regretted,Please PM your phone number and you can follow the MTN Thread https://www.nairaland.com/1379574/mtn-customer-care-thread/155#45756646

move1043:
I got a text from mtn network to buy data bundle of 1.5gb for #1000, which i subscribed immediately but since then i cant not use it. i have call their customer care but it seen to me is more of fraud act...pls everybody should be careful.

I am sorry you had such experience, you can send your number in a private mail and also follow this thread MTN Customer Care Thread to state any issue and it would be attended to.

Exodusontop:
Hello Nairalanders, i have been enjoying mtn zone ever since its inception not until few days ago when the charges became outrageous to an extend of 40k/sec. All efforts to complain to complain to their customer care has being fruitless. my question; i really want to know if the high charges in mtn zone is peculiar to my line alone because am already making plans of abandoning the network for another. Is anyone in the house also charged that high?

Y'ello Exodusontop, sorry for any inconvenience. Please note that MTN Zone has a base rate of 40k/sec and the maximum discount you can get is 70% which is 28kobo out of the 40kobo base rate. This implies that you can be billed as low as 12kobo and as high as 40kobo. The peak period is 6.00pm - 9.000pm and Off peak-period is 9.01pm-5.59pm.

Moreso, the plan will determine your billing rate as a result of two mixes- location and time of the day. It is important to turn on your device Cell Broadcast so as to get the billing rate before making calls. You may need to provide your phone number and device type and location for further assistance.

However, we have other tariff plans like MTN BetaTalk, MTN Pulse, MTN SmoothTalk+, MTN TruTalk.

kekakuz:
I seriously cannot believe this. about a week ago I subscribed to the 1k surprise bundle and was given 3800 and about 300mb.
I exusted it and I was asked to do another. because of the value I got from the previous, I had to use my last 1k to subscribe another .I got a message that it was successful and I have been credited with 3800 and 300mb.
for me to start using it, I was told I had no airtime. I checked the balance with *559*16# and gbagaun everything is 0.
called customer care and I was told it will be rectified that it was a system error. since 9am till now. I called again now and the agent is as good as confused.
the most painful thing is that I lost the customer I wanted to call and will sleep on empty stomach because I plan to use the money to settle myself this night Chai. imagine loosing 1k in this current economic situation, Mtn Biko do something on before you lose your 9 years customer.

I am deeply sorry you have to experience this issue on your line, but I have checked on your line, the bundle is currently active and you are also using it as we speak right now. You can confirm again. Once again, apologies