₦airaland Forum

rozayx5:
a friend of mine with

084146979288 got her line blocked
they demanded puk no
and she put in the puk and the pin after that, they told her code error, what next?

Ustec:
hi@mtn agent here,..mtn have been deducting my credit for a package i know nothing about,..have been calling the customer care line to lay my complain but no response,rly needs an urgent rectification....07033525172

JideSM:
Apologies for the inconvenience. Kindly PM your number for assistance.
Please see thread https://www.nairaland.com/1379574/mtn-customer-care-thread/147

Dygeasy:
I subscribed to the new MTN Data plan of 2,000 naira for 3.5gig yesterday. I'm on the Bettertalk plan which gives me triple of every recharge so I got 4,000 naira bonus upon recharge.

I did the subscription while still having the bonus intact. Now according to a Customer Care representative when I enquired sometime ago, I was told that if you subscribe to any data plan on Bettertalk, before your data starts getting deducted they would start deducting from the bonus airtime for any internet-related activity. That is however true from my previous data subscription with MTN when I used to do the 4.5 gig for 2,500 Naira.

For the past 20 hours I have made calls and used the Internet all of which were charged from my 4,000 nara bonus airtime.

Late into the evening, I checked my data balance and I had my full 3.5gig intact and I saw another 700mb for night plan. I disregarded that as system error and went about my own normal business.

I used the Internet for a while and about three hours later, I wanted to see if they had started deducting from my data and Lo! I saw I had 615mb left.

I didn't download. In fact I made sure I didn't download because I wanted to ensure I used a substantial amount of the airtime to make calls.

How on earth did I spend 2.9 gig in three hours?

I called Customer Care and they were quoting some nonsensical thousands of kilobytes that I used.

My phone is telling me otherwise. No matter the difference in the data usage calculations, it shouldn't be that much. Screenshot attached.

This is a huge inconvenience from MTN. 2,000 Naira might be meagre but this is unacceptable.

This is not my first time of subscribing on this phone for different data plans. Why is this different? I am not going to accept this.

CC: Lalasticlala

Dominique

boostdom:
Thank you, JideSM. What about the deducted credit?

Kindly edit your post to remove my number when it is resolved. Thank you.

Godwin978:
am using Tecno H5 i ve done that which u said.


sometime it might show 3g in day time but during from 11.PM it totally got lost

boostdom:
I did the daily data bundle sub and sent the "no" to stop auto renewal but my credit has been deducted. Please rectify. .

Godwin978:
i need help urgently please. each time i swiched to 3G it will show EDGE instead of 3G some time 3G will come and gone. i want it to be steady. because of dat am unable to download or browse with the sim pls have a check on the sim 08104631102 URGENTLY

sagbar:
JideSM, Kindly help resolve my blackberry subscription issue. I subscribed for the BBC 1000 Package last week, the money was deducted but up till now i couldn't browse. I called your customer care and i was told that they can see my subscription has been successful from their end. Whenever i send STATUS TO 21600 to confirm my subscription status, i always get Yello! Your blackberry has no active DA. This message always confirm my conviction that the subscription was not successful and thus the reason for my inability to browse. My number is 08063100895...kindly expedite action in resolving this issue as a matter of urgency!

Kaybaba5:
I subscribed for night plan and mtn wiped my data I called them they returned it back but I can't be able to use they are deducting from my day bundle plan. Pls help
08037342110

symbianDON:
@mtn nairaland agent(s)....mtn fraudulently wiped out data balances on two lines I had subscribed legally for. I had subscribed for the 4.5gb day/night plan and had valid subscription to last 30days. yesterday, however, to my utter annoyance and disappointment, I found that my data had all been taken away for no known reason even though it isn't a month yet. I want mtn to reinstate my data balances back inclusive of compensation for my losses due to inability to use data when I needed to. if in 24hours from now, nothing is done, I will have no choices left other than to make a formal report to NCC and escalate the matter. if you require more information, I will be obliged to supply them as necessary.

ADENIKETINA2015:
I've been using the "Airtel Free Basics" for some weeks now but the problem with it is you can't sign into your NL account. You can only read news & comments while that of Facebook doesn't display pictures. So, I decided to do the MTN N100 daily bundle to drop comments etc.
After subscribing, I got a message that it was successful. So, I turned my data on to enable browsing, immediately I turned it on the whole data was wiped off without usage. I'm just tired of MTN.
What sort of SCAM is this I wasn't even allowed to browse before my data was wiped off.
This SCAM is becoming a norm for MTN
They are fond of deducting my airtime for no reason and when I browse with their line , they deduct both my airtime & data.
I'm tired o
The body overseeing these people should do something about it especially MTN.
Enough Already!




Cc: Lalasticlala, mynd44

symbianDON:
thanks. however, I had made the complaint yesterday on that thread but got no response whatsoever. please kindly modify my phone numbers as I don't like having them on a public forum. thanks again.

Emypresh:
My brother your case is a spiritual pblm. You need to touch the hem of Jesus's garment

dulux07:
I am presently witnessing same. I subscribed for day and night plan, i still have 1.8g left in the night plan. But for few days now, i have not been able to use it. Called their customer care thrice, two were jst saying trash, that i should dial *466*1#. Which i have done severally.

The last one said its a general issue, that very soon the problem will be solved. Tho my remaining mb is still visible. I just want to believe the agent, that very soon" it will be resolved. I hope so or else

symbianDON:
mtn is a fraudulent network that steals from unsuspecting customers. mtn network exploits and defrauds Nigerians in manner they wouldn't dare to do in any other country. folks need to take action to stop the rouge network from further cheating people in these austere times.
only a few days ago, most people who had previously subscribed to the night plan of N2,500 and who still had valid data balances discovered, to their utter consternation and botheration, that their data balances had been wiped out! I was a victim. I had earlier made the subscription on two lines as I needed data to do some necessary work. no form of compensation was offered neither was there any explanations from mtn! such is the impunity of mtn towards Nigerians. I made a complaint here on nairaland (and I observed many people had also made same complaint) but was conveniently ignored by their so-called agents here. even when I called their s.tu.pid and grossly inefficient call center twice all I got was the flimsy excuse that, "mtn no longer offers night data plan"! if mtn no longer offers night plans, then why not refund the balance on what I had earlier subscribed for? why did mtn activate my data plan subscription (night plan) only to suspend it after a few days and turn around to tell me they no longer offer the same plan after collecting 5,000 naira from me?
I am going to write to NCC and make a report and I suggest everyone else who has been treated same way does same too. the impunity and disregard must stop. you can even imagine the rogues sent me a message to subscribe for 750mb for N500 and I just did.....only to be awarded a paltry 150mb! if this isn't financial fraud, then I am at loss as to what it is. I suggest a mass protest against these injustices meted out by mtn to customers to NCC.

adewasco2k:
I am getting activation failed for 1000 naira for 1.5gb data on 08063754032

sigmundfreud:
Please about 7G of my night plan was cleared, no notice of any sort until I got va message that my Data was exhausted... What do I do?

easysunny:
Please, can one subscribe for another data plan if the existing plan has not expired. I have 1000 for 1.3G which expires by June but the data is almost finished. Can I subscribe for 2000 for 3.5G now? I need to confirm

djblue007:
MTN JUST CLEARED MY NIGHT PLAN DATA BALANCE FOR THE NIGHT PLAN. AS AT THIS MORNING I HAVE 815MB ON MY NIGHT PLAN AND IT IS TO EXPIRE ON THE 29TH MAY. MY NUMBER IS 08062417052

ify84:
am not in a campus environment... Can I migrate to ipulse... Will I enjoy 11k per seconds after 10 naira of d day.... Will I enjoy 2 naira sms?

Need response pls

NOTE: I AM NOT ON CAMPUS... Do I still enjoy campus zone prices

getrich:
Hi jideSM I've been trying to subscribe for the 2k for 3.5gb plan.

I keep seeing "Y'ello your activation to 3.5GB all day plan has failed".

Here is my number: xxxxxxxxxxxxxxxxxxxxxxx

I have also sent both reset and dataoff to 131 which neither give reply or solution.

Note: I have been using this line for night plan for the past 1 year plus.

Could you please help out.

toluh:
Thanks. Please how do I migrate to Trust talk?

fbabs:
08066646830 , MTNPlay do send message to that number and they deduct my money from time to time
help me to unsubscribe from any subscription whatsoever. The number once again is 08066646830.

kingshrd:
You add a plan and label it an all day plan yet the so called plan works only at night please rectify your 3.5gb for 2000 naira we tired of this thing you got going on if you no it's not feasible scrap it and compensate all involved please just cause we can't sue doesn't mean we should keep quiet and be slapped in the face

OkeEsibe:
Hey gudevenin
Am trying to subscribe for the mtn unlimited 100naira plan but it's showing am not eligible
Is there anything I can do to make it eligible?

abimbawealth:
Yes, I wish to...thanks a lot

Please, edit my numbers from your quote...Thanks

bugzygee:
for those who had data issues like me

Fran6ik:
[5/9, 20:07] Ikrancis: Good evening.
Please MTN i assume this is the most unfair treatment given to a customer. Sorry if my message will be too long.
On 06/05/2016 i subscribed for N1000 - 1.5GIG but on recharging the money, i got my normal beta talk bonus, all through while i browsed, the bonus was deducted until exhausted and some part of the data consumed but browsing stopped after a while.
I called on 180 for solution and i was given almost all remedies but to no avail.
I then subscribed for 30MB daily but this also couldn't browse aswell i called on Customer care again no solution. To worsen it, if i activate to browse with my card (*131*202/1) it doesnt still connect either.
Yesterday, i called on 180 again but an agent of yours said because i subscribed for the 30MB i have deactivated the 1.5GIG that it was the cause of the problem. I angrily had to subscribe again for the 1.5GIG for N1000 yesterday. I was also given N2000 bonus par my beta talk. I then started browsing again up till this evening when the bonus got exhausted And it stopped browsing. I called customer care again this evening but i was given some solutions i had gotten before.
Solutions i received included
&Changing of Access point name to web.gprs.mtnnigeria.net
&Removing port and I.P
&Dialing *466*1#
&Dialing *131*201#
&Switching off phone for and removing sim for 5mins

Please i uses two mtn sims the other is browsing fine, and have even switched the sims to check if it is my phone problem but it is not as the other sim browses effectively in either sim port.

This thing has really kept me stuck because i am a student and using almost all my allowance for data is not fair. I have spent N2100 on dat in the past four days but cant browse. Please even if it is a refund of my money, i will appreciate. Thanks.
This is my mobile number 08034882210 Surveyor Ikechukwu Francis