₦airaland Forum

djblue007:
I think this MTN, (whether their deliberate callous decision or lack of being proactive of what happens to their subscribers when they manipulate their systems in the name of rolling out new plans) is becoming intolerable and more of public concern. How would one subscribe for an official data plan for #2500 during this dwindling economy of our nation and wouldn't be allowed to have value for their money
Seriously I've been thinking I'm the only victim of this nauseating MTN decision. My data was also prematurely expired by them leaving me only with the day data balance. I had to call their 180 severely and chat to them on WhatsApp and even in this thread before they managed to return my 585.33mb data balance for the night browsing checking it by dialling *131# and then dialling 4 and you know the most annoying thing? I'VE BEEN UNABLE TO USE THAT RETURNED BALANCE FOR BROWSING AT NIGHT. IT'S JUST THERE DORMANT. I'm so vexed with anger writing this now.

Efisko1:
I don't know if this is the right section for this but please it is of utmost importance I post this and I plead with the necessary mods to help push it to the front page so that proper justice can be served from the injustice being perpetrated by MTN Nigeria. So this happened to a friend of mine and he seriously needs justice done. This maybe long but I urge you all to patiently read it to grasp the full details.

My name is Atere Adebowale Samson and am not a troublemaker. In life some people, situations, entities or in my particular case companies and industries just push you to the wall, and bring out a part of you, you never wanted other people to see. MTN is a very large corporation/company, but am amazed this their branch in Nigeria have forgotten that the customer is always right. In my case am not only right, i have proof of how MTN wronged me. They did all these true negligence and ultimate incompetence, with serene insolence, with no proof that they care, all they care about is making money not minding the little humans they crush as bugs, but am no ordinary bug, am a scorpion, and though they might crush me, i will leave them with a stinging poisonous bite they won't see coming.

Over the past years sometimes have loaded credit on my MTN line and they would take it, just like that, sometimes they will subscribe me to a plan i have no interest in and take my credit with no refunds, only for me to call their customer care and for them to only tell me sorry. I remember one time last year during my NYSC service after camp i recharged my line, the credit was taken and i called the customer care representative and he confirmed i just recharged but did not know where my credit went to, i was so pissed that i threatened to sue MTN, instead of this unfortunate fellow who claimed to be a customer care representative; a people person to be exact, to calm me down, this unknown person had the guts to laugh out loud at me, like i was a fool, i felt so helpless and frustrated because i needed to make a call urgently, i just cut the call and unfortunately i let the matter go. Recently towards the end of my service year MTN still wiped out my data illegally which i still unfortunately in my humble, and good natured person let the matter die. Now on the 13th of April, 2016 at exactly 6:53pm, i subscribed for the MTN Smartphone Bundle. Where you are allocated 4.5GB (1.5GB Day; 6am to 9pm and 3GB Night; 9pm to 6am) valid for 30Days. This plan costs Two thousand and five hundred naira (2,500). Later again on the 23rd of April, 2016 at exactly 3:19am i subscribed again for this plan, which allowed the data to roll over and extended the data expiration. Then finally on the 25th of April, 2016 at exactly 1:16pm i subscribed for this plan again. This makes it a total of 3 times i subscribed for the plan, so as at the 25th of April at exactly 1:16pm my data bundle balance was 8708.39 MB expires: 03/Aug/2016, additional balance 4101.87 MB expires: 03/Aug/2016. From the above, the 8.7Gb was the night plan while the 4.1Gb was the day plan.

My problems/predicament began last week Thursday, 12th of may 2016. Between 9pm and 10pm that night i was trying to browse but i could not browse, i could not chat, nothing was moving on my phone, so the next morning around 2am and 3am i tried again, it still wasn't going, knowing MTN and part of my paranoid and suspicious nature i decided to check my data balance that i checked 2 days before where i knew i had about 8GB for my night plan and about 2GB for my day plan, behold i saw the unbelievable, my whole 8GB for the night plan was gone. Now i immediately called the customer care and a customer care representative assured me that they will get back to me in 24 hours, nobody did. I called the next day again on Friday the same story, on Saturday i called again and demanded to talk to a superior, he talked to me as if i was a computer illiterate and did not know what i was doing, as if i used up the 8GB mys
Copied!!!!

truthalways:
I have been a frequent subscriber to the mtn 4.5gig for 2,500naira data plan for years now. I noticed some days ago that my internet wasn't working, so i decided to call MTN's customer care to lay my complaint; due to the fact that i still had over 1.3gig of data which doesn't expire till the 16th of June, 2016.

Lo and behold, i was informed that the 4.5gig for 2,500naira has been decommissioned and is no longer valid; so therefore i have to resubscribe to another data plan.

I think this is rather unfair from MTN and a bit callous. I mean it wasn't my fault you rolled out new data plans without wondering what would happen to the those on your current data plans.

Here i am, typing this complaints at 2am rather than sleeping. MTN i need my data plan to be active again. Probably, the next time i would be awake by 2am wouldn't be to type another complaint...i would be meaningfully cursing and swearing for MTN.

bugzygee:
pls no edge network in satellite town for close to two weeks..just 3g functioning.. kindly look into this

bugzygee:
pls no edge network in satellite town for close to two weeks..just 3g functioning.. kindly look into this

jmichlins:
Please i want to know about your night plans and most importantly your H+ signal is very poor at my home but when i move less than 1km, it comes to fullness. This has made me carry different networks cause my main line which is mtn do not browse fast like other networks. You can barely get 40kbit/sec speed but when i move i get more than 1mb

adibo:
Hello, I had about 3gb of my night plan remaining, I was surprised that it was completely wiped off some days ago without me using it. I called ur customer care and they said it will be restored. This is a breach of our rights, ncc ought to hear about things like this. I need my data restored

adibo:
Hello, I had about 3gb of my night plan remaining, I was surprised that it was completely wiped off some days ago without me using it. I called ur customer care and they said it will be restored. This is a breach of our rights, ncc ought to hear about things like this. I need my data restored

waleh89:
Good morning, I bought a sim some days ago I recharged on it and wants to transfer the credit to another sim it says it is unavailable presently.

easycordz:
Good morning

I'm trying to share my data with another mtn line but after going through the process of adding beneficiary successfully, when I dial *131*2*3# to start sharing it says "sorry you do not have any active data" even though i just bought the 1.5gb data plan and can browse with the parent sim.
My number is 08033203260.
Looking forward to your assistance with this.Thanks

Amacaco:
I subscribed for the mtn 4.5gb night and day. I have about 1.3gb remaining of my night plan which is due to expire on 1st of june. My problem is that for the past eight days it has refused to browse. Can any one help me before it expires. My number is 07034742156.

Godwin978:
secondly i tried subscribing for 200naira for 1gb 9pm to 6am night plan but it often failed. what can i do please

JideSM:
There is a thread on Nairaland which you can lay complaint and you would be assisted with any issue you have using their services also.
It is MTN Customer Care Thread

abbeylli:
Yes they lost a. customer and that's. me ,I. can't take. it. anymore. for months mtn just. deducts. my. money. unnecessarily and when. I. call. there customer care. reps . there. system is always on an upgrade "silly excuse" even the ones on. Nairaland do not. reply me but I believe I scrapped there sim somewhere. until. I saw this. Night plan offer. that made me take. my sim back and every night. I. recharge. #100 to. do. the plan #25 deducted. I will. surely. enjoy. the. plan but waking. up. and. Mtn. as. swiped the #75 from my line. still call but they will. give. the. same upgrade excuse.

Not until. dis. Night when. am. trying. to celebrate. my. mums. birthday by putting her pics on all my social media timeline Mtn. just. deducted. the whole. #100 and. angry. me calling. MTN for. a refund which I knew. will. never. be. possible , the. customer. care. lady. was. very. rude to me and I made. sure. I. recorded all. the. conversation but. she. still. gave. me. the. same. excuse. I don't. know. why. your money was deducted but. I can still. see your money. but the. program I will. use in. checking it. is. still on upgrade".

Is. this how. mtn plans to. use our money. to. pay. there loan ?
Because I know. if. it. is a cheat. reported to them. they. know. how. to block it without. there. system. on upgrade

well. me. my. sister and. mom removed our. mtn sim. these. night and we seize. to. become. a. customer. since. we. ain't. valuable and. I. will make sure. I play. the. recording to anybody I see planning to. buy. Mtn. sim out. there.


Pls. I want. the. mods. to. help. me. to push. this topic. to FP. let. pple see. how. mtn intends in using our. money to pay. there. loans.

Kaybaba5:
Concerning wiping of data bundle by mtn
Many people have voiced out and yet nothing happens. @op u are just lucky. My night mb that remains 1.6g still be looking at me like a picture waiting for may 23rd to expire. Despite calling cc time without number they were just trying putting the blame on you. Many sleepless night 9pm,12am2am. Hoping that It will work all to no avail. Restarting my phone etc.
Now have lost hope on the data.waiting for time to expire. This is pure scam, day light robbery. Mtn is a scam since 13th may till now
My night mb has been inactive.

ify84:
08068175215. Thnks

Godwin978:
please sir. Jidesm i had 102 naira on my line this morning i checked my balance i saw it 102 naira. suprisely when i wanted to call i heard that my account is exhausted i checked my balance only for me to see 00.16 102naira has been wiped out. please i want to know why the credit has been deducted.and a quick refund urgently. PLEASE REPLY ASAP

affected line 08104631102

Ajiswaggs:
[[size=20pt]I subscribe for Mtn 3.5gig data plan yesterday around 8:56am but now I cound not find any DAta on it again. Abeg what's happening because me no understand why you go clear my data. Please help me reverse back my data . my num is 07031933273. Thank you [/size]

Andrea00:
Please I want to deactivate it. Thanks for your help.

ify84:
@JideSm

What is this again... I didn't subscribe for anything o...

amlos007:
Have been unable to browse on my line also since last night and I still have 712mb to expire may 26....you people are useless .....my gf was unable to browse yesterday too only for her to check her bundle balance at night 0.0mb ...am not dropping my number here.expect me in maritime building.....

belamour:
@jidesm Good morning, i havent been able to browse on my own phone for over 24 hrs too whereas i just subscribed for the #1000 data plan. kindly help me resolve this asap .

09032256212

Andrea00:
Good morning, please help out here. Mtn has been wiping my airtime, didnt notice until i recharged on saturday and sunday and both disappeared and i cant remember subscribing to anything. Thanks. 07035312678

afope:
Hello Jide,
I noticed you are carefully avoiding answering questions and complaints on the night plan data that got wiped out. If there is no solution, please just say so and lets move on. I have been an ardent mtn customer since 2004 and I don't think I should be treated badly.

I have outstanding balance of 22GB on my night data plan before it was wiped out by MTN. Now I have gone ahead to subscribe for 10GB plan @5k for all day plan.

The least you can do is to return my 22Gb back to me or explain why this cant be done. Or is it too much to ask?

My number is 08033726739.

Thanks

Kaybaba5:
How can I stop CNN news on my mtn line have tried many codes but not working

djblue007:
I'm not happy with MTN ng at all as they have deliberately deactivated my night plan balance from their former 4.5gb day and night plan. I was told to reboot my phone to make the night plan data work but it would not work even after several trying. I still have 585mb left of the night plan. 08062417052

teeboy03:
I am experiencing the same at the
moment.subscribed for the 3.5gb at 2000 last
week.still has 2.9g data as at the last time I
checked on Sunday. I have not been able to
browse since yesterday afternoon. thought it was
network issues.

checked my data balance only to see this


Y'ello! ,Your data bundle balance is additional
balance 0.0 MB expires: 19/May/2016,


still dont know how I finished up 2.9gb of data in
less than 24hrs without any downloads.

08066522015 is the number JideSM

captainhoo:
JIdeSM, I recharged my phone on Saturday.on sunday, n100 was deducted from my account.also, on Monday n20 was deducted from my remaining n25 in my account.help me rectify that.seems MTN wants to do daily deduction from my account. mind you I didn't make any call during these days.my number is 09030720159

Optimisticgondy:
@JideSM
Good evening. I did the #1,000 for 1.5gb and I've only be able to browse between 9pm and 6/7pm. Why this?
My number is 08066255399

abimbawealth:
@JideSM, Good morning...kindly cancel all subscriptions on 07068326459... Thanks