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JideSM's Posts

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PhonesRe: MTN Customer Care Thread by JideSM: 4:16pm On May 10, 2016
heroshark:
mtn is fraud.... I subscribe for the 3.5gb but cant
browse since Friday.. I have called them over thirty
times and each time they come up with an excuse... I
just discovered that I can only browse b/w 9pm and
7am... what sort of rubbish is this?
So sorry to hear this. Please provide your phone number and error message for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 4:11pm On May 10, 2016
toluh:
Please how do I opt out of Beta talk?
Yello, kindly migrate out to another tariff plan. You can migrate to either MTN TruTalk, smoothTalk, Ipulse, MTN Zone etc. Please visit www.mtnonline.com for more details. Thank you.
PhonesRe: MTN Customer Care Thread by JideSM:
abimbawealth:
Good morning @JideSM, please, I would like you to unsubscribe me from whatever services that has been eating my airtime, my numbers: 07065832127 and 08134817580. Thanks
Your request is completed and issue is resolved. However, it is observed that you have the mobisafe service is active on the other line do you wish to deactivate the service?
PhonesRe: MTN Customer Care Thread by JideSM: 3:50pm On May 10, 2016
rozayx5:
i did the 110.to 131 plan last week. got the 500% bonus

now the plan works only at night . why is mtn not sincere with us
So sorry about this. Please provide your phone number, location, phone type and error message for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 3:47pm On May 10, 2016
Baddestguyp:
Hi jideSM I've been trying to subscribe for the 2k for 3.5gb plan since yesterday. It keeps telling me it has failed. I've contacted customer care on Twitter, they tell me they're working on it.

Since yesterday, now theyve stopped replying my messages. My number is 08032122400
Sorry to hear this. Please be informed that the 3.5GB data plan is now activated on your line as requested. Kindly dial *559*2# to view data balance. Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 3:44pm On May 10, 2016
Aida13:
Pls why is it so hard to opt out of an MTN data plan?

OK, I did the 1k data plan for 1.3g and now want to go for the Smartphone Data bundle but I need to first cancel the former plan.

Last time I had to call 180 customer service who then helped me cancel my 2,500 plan as at then.

Must i always call customer care to cancel any data bundle subscription? Pls provide the necessary codes/steps thanks
Sorry for the inconveince. Please be informed that the Smartphone Data bundle is no longer available at the moment. Kindly see image for available data plans. Thank you.

PhonesRe: MTN Customer Care Thread by JideSM: 3:18pm On May 10, 2016
dungas30:
customer care I have sub for Mtn monthly data plan I have Data on my line but why is my Watsapp not working unless I sub for a Watsapp weekly bundle despite having data my no 07031251253 pls urgent respond
Yello, sorry to hear this. Checks show that there is nothing wrong with your line. Please provide the error message when you try using the whatsapp application to aid investigation.
PhonesRe: MTN Customer Care Thread by JideSM: 3:06pm On May 10, 2016
dynadang:
Mr Jide suscribed for mtn 1.3g for 1000 but It has refused to browse in the day time, only from 9pm to 6 am. ..Pls check the line is quite annoying as I browse only at day time.
my no is 08068845912
Sorry to hear this. When you try browsing during the day, may i know the error message received for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 2:57pm On May 10, 2016
Memunah:
Mr Jide,please have been trying to subscribe for the new mtn 1.5gig for 1000 and I keep on getting a text message saying it was not successful.. Am on the smooth talk tariff and have been receiving texts from mtn about this surprise offer..I sent 106 to 131 to subscribe.pls help me out
Yello, sorry to hear this. Kindly provide your phone number for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 2:51pm On May 10, 2016
kle4d:
I will open a thread for the 1k MTN took from me on the 1st of may, 2016.

I won't forget to upload all the snapshots of the conversation between me and @MTN180 on Twitter.

I will settle down to write my story and upload pictures.

Expect it soon.
Yello kle4d, sorry for the inconvenience. Kindly state the issue here for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 2:50pm On May 10, 2016
ddjay:
pls my line 0813 803 5016 can't subscribe for data bundle.tells me subscription failed.tried monthly plans eg d 1.5gb,3.5gb and betterme data bundle
Sincere apologies. Checks show that you have successfully activated the 3.5GB 1-Month All Day plan on your line. Thank you.
PhonesRe: MTN Customer Care Thread by JideSM: 2:36pm On May 10, 2016
majalisa:
Good day jideSM, I send someone to help me send airtime of N1500 to my kiddis mtn line somewhere along the transaction he mistakenly send N15000 to her line. It happened this afternoon and believe it I am so angry and confused I don't know what to do. Someone advised me to get an mtn recharge card printer and negotiate with him. Is that feasible and if not is there any other way out? At least even if I could recover N13000 it will alleviate the situation. The airtime is still intact on her line. Tnks
Sorry to hear this. Please may i know how the transaction was done? Was it via internet banking or the voucher was purchased directly from a recharge vendor?
PhonesRe: MTN Customer Care Thread by JideSM: 2:34pm On May 10, 2016
Aminu212:
Yes I can transfer but credit never enters there again(into main account)
Sincere apologies. Checks show that there is nothing wrong with your line. Please specify where your credit is directed to aid investigation
PhonesRe: Mtn Is Fraud by JideSM: 8:12am On May 10, 2016
heroshark:
mtn is fraud.... I subscribe for the 3.5gb but cant
browse since Friday.. I have called them over thirty
times and each time they come up with an excuse... I
just discovered that I can only browse b/w 9pm and
7am... what sort of rubbish is this? anyone experiencing the same?
Hi heroshark, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread, where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards
PhonesRe: MTN Customer Care Thread by JideSM: 3:46pm On May 05, 2016
Olamarkjoel:
Hi Customer care,
please what is the activation code for getting 1GB data internet browsing and the price charges, days?
Hello Olamarkjoel, simply text 106 to 131 or dial *131*106# for 1.5GB @ N1,000
PhonesRe: MTN Customer Care Thread by JideSM: 3:42pm On May 05, 2016
Aminu212:
Pls help me anytime I load credit it goes into my main account 2 which I cannot transfer. phone no. is 08138594557. Thanks
Hello Aminu212, so sorry to hear this. Please confirm if you can transfer from your main account. Regards
PhonesRe: MTN Customer Care Thread by JideSM: 3:36pm On May 05, 2016
Raphio:
boss I registered 27 last month till now no confirmatory SMS .....my no 08069179020
Hello Raphio, apologies for the inconvenience caused by this. Kindly dial *789# to confirm your sim registration status
PhonesRe: MTN Customer Care Thread by JideSM: 3:35pm On May 05, 2016
yhellow:
attend to this
Hello yhellow, so sorry about this. Checks on both lines indicate that the share and sell transaction was successful. The recipient was credited the amount. Regards
PhonesRe: MTN Customer Care Thread by JideSM: 3:13pm On May 03, 2016
Raphio:
Raphio:
got a msg on my mtn sim dat av been
compensated with 5k card ...dat I shud reg....
after registering did not get it yyyy
Sincere apologies. Please exercise
patience. The system will verify the
sim registration before the bonus is
active on your line.

still now no msg to confirm m registered o.... na wa ....and again each time I recharge after some hours d money disapears
Sorry about this. Please provide your phone number and confirm the date you registered your line.
PhonesRe: MTN Customer Care Thread by JideSM: 2:43pm On May 03, 2016
IkennaBasilJR:
Good morning people, It came to my notice that each I recharge my line the amount I recharged will be deducted after subsequent hours. This keeps on happening over and over again to the extent that I no longer recharge my line.pls help stop this
Y'ello, sorry about the deduction. Please provide your phone number date, amount before and after deduction for checks.
PhonesRe: MTN Customer Care Thread by JideSM: 12:32pm On May 03, 2016
ismailaja:
abeg, help me deactivate wetin dey chop my money..08149848716
Y'ello, checks show that you currently do not have an active service. However, please note that you can opt out of different value added services by dialing *123*5# and following the prompt. Thank you.
PhonesRe: My Experience In The Hands Of MTN Nigeria Whatsapp Care [see Pictures] by JideSM: 5:08am On Apr 30, 2016
EastGold:
I was really happy when I read on nairaland some weeks ago that MTN Nigeria has introduced whatsapp customer care service to attend to the complaints of their customers.

After reading through I decided to save one of the numbers +234903 - 300 - 0002. Earlier this week MTN in their usual manner made unwarranted deduction on my account, I noticed the deduction while preparing for work and I decided to make use of MTN Nigeria WhatsApp Care but to my greatest surprise, I was not attended to until after 72 hours.


My Qstn is: of what essence is the introduction of the platform?
Y'ello EastGod,

I sincere apologize for the experience.

Kindly PM the affected number for investigation and resolution

I await your response.

For quicker response to your complaints on Nairaland, please see our thread here : https://www.nairaland.com/1379574/mtn-customer-care-thread

Thank you
PhonesRe: MTN Customer Care Thread by JideSM: 2:35pm On Apr 29, 2016
Raphio:
got a msg on my mtn sim dat av been compensated with 5k card ...dat I shud reg.... after registering did not get it yyyy
Sincere apologies. Please exercise patience. The system will verify the sim registration before the bonus is active on your line.
PhonesRe: MTN Customer Care Thread by JideSM: 2:32pm On Apr 29, 2016
2chymex:
Hello,
I use the 4.5GB plan of mtn. For three nights I'm unable to make use of my left out 2.5GB night data. It's been a bad experience these while.
Just in case you need to know, I've exhausted my day plan. Does it contribute? My data is meant to finish by May. So what do I do my mtn peony?
All inconveniences regretted. Please provide your phone number for check
PhonesRe: MTN Customer Care Thread by JideSM: 2:23pm On Apr 29, 2016
omat20:
Please how do I unsubscribe from mtn daily 10mb plan.cos I have sent NO 104 to 131 and I haven't gotten any response. My number is 08037140454
Apologies. The auto-renewal has been deactivated.
PhonesRe: MTN Customer Care Thread by JideSM: 1:30pm On Apr 29, 2016
lizzyfearless:
Hello Jide! Please I can't send messages again using my MTN line. Please help. 08131219266
Apologies. Go to your message centre number, delete the value and save the empty space,power off/on to type +234803000000 save and power off/on.
PhonesRe: MTN Customer Care Thread by JideSM: 5:27pm On Apr 22, 2016
waleh89:
does mtn have daily unlimited call bundle?
Please see link of MTN Simple surf data plan http://www.mtnonline.com/products-services/internet-services/simple-surf .
PhonesRe: MTN Customer Care Thread by JideSM: 3:22pm On Apr 22, 2016
akuracy:
I received a text message this morning that have been given N2500 to call all networks in Nigeria but the voice prompt kept saying that I don't have credit to call numbers. Is this some kind of joke huh
Kindly visit MTN office for the sim registration to use the bonus
PhonesRe: MTN Customer Care Thread by JideSM: 3:19pm On Apr 22, 2016
Rasmega:
JideSM, I'm on my knees begging. I just need a refund. I subbed to the 2hrs plan 2H to 131 but MTN was swift in taking my airtime without shit working.

I have used the default apn.... Created new apn... Sent data on to 131


Please, I know that 250 naira is a chicken change but abeg check my line and refund me please. Tired of MTN troubles.

Apologies. please state the date of subscription with phone number for assistance.
PhonesRe: MTN Customer Care Thread by JideSM: 3:14pm On Apr 22, 2016
hameeenata:
Morning jideSM... Pls help retrieve my Share n sell pin. Had forgotten d password. Also how do I unsubscribe from 2go and whatapp monthly plan. My no 08167002724
The service has been unsubscribed as requested
PhonesRe: MTN Customer Care Thread by JideSM: 2:51pm On Apr 22, 2016
khalibra:
hi, I just migrated to mtn biz plus, and i couldn't check my bal. i called customer care, all info they gave me was not valid. Pls what do i do. 08032732578
Please send 2s to 131 to get information on your bundle balance.
PhonesRe: MTN Customer Care Thread by JideSM: 2:37pm On Apr 22, 2016
wilsonreuben:
JideSM

Good Evening Sir,

Please i'm having problems with Share and Sell. Please help!

Help transfer airtime from 08145558523 to 08141105691
Apologies. Please get back when your line is available so as to assist

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