₦airaland Forum

CaptainMarvel:
Mr Jide. please where are you? I cannot just use my sim card on my BlackBerry without loosing airtime despite I have an active subscription. this is getting frustrating. Please if you have anything to do with this, kindly undo whatever you had done on my line. customer care on 180 dont have an idea whats going on

I am sorry for the delay in response, the issue is receiving urgent attention and would be resolved. Also feedback would be provided on what the resolution is.

ryfoz:
12.9mb? Something wey i just subscribe for, besides what i want is a way to check it myself as often as i want, if you don't want to expose any code here, reply me so i will drop my whatsapp number

The code to check your MTN Music+ balance is *559*2#. There are different plans and not all give 150MB some are 30MB while others are 50MB

lamzybaby:
Please house ! how do i sue mtn for fraudulently deducting my airtime when i was browsing with my modemn, despite that fact that i have more than 7GB of data bundle.

Please we need to stop this MTN madness

There is also a thread you can follow and state any issue you have and assistance would be given to you. Its MTN Customer Care Thread

lamzybaby:
Please house ! how do i sue mtn for fraudulently deducting my airtime when i was browsing with my modemn, despite that fact that i have more than 7GB of data bundle.

Please we need to stop this MTN madness

Hi, i am sorry you had such experience with the data usage, you can send your number and state the time it happened, so that i can help resolve it.

Sarhyd:
How can I deactivate out of 2h plan, have used it pass 2hrs, but it seems to be making other sub I did after it slow

The 2H plan does not affect other plans, if you have a data plan, you can simply power off and on and the new plan would take over but if an SME plan also do the same thing, try to browse and send feedback.

LiamMarshall:
Please where is the nearest mtn centre where I can perform a sim retrieval...I stay at ijaiye...Agbado

You can visit 16 ogunisi road ojodu berger , lagos for the SIM retrieval

ise82:
MTN has been stealing my airtime making me to be scared of recharging. It's sad.

Hi ise82, so sorry to hear this. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread ,
where this issue could be resolved promptly. Please send your mobile number via PM to enable me assist you. Regards

prestige2013:
Hello peeps,
Am I the only one for days now have been experiencing balance theft from MTN. So today to be so sure I recharged #100 without making call, only to check now #75 gone.

Are we the one to pay for the #50Billion paid to FG?

Hi prestige2013, so sorry to that this happened. I currently run a thread here called the MTN Customer Care Thread https://www.nairaland.com/1379574/mtn-customer-care-thread ,
where this issue could be resolved promptly. Please PM your mobile number to me and I will help resolve this. Regards

hephhay:
Good morning to your @jide,pls i ll be happy if you can help me to work on 0813 965 4238. The problem started on Sunday & it also repeated itself yesterday... JUST 4 U problems(i paid #100 and they give #300 for 7days ) , i have more than #150 on Sunday and #191 yesterday but they both varnished without any notice.. Please help me, thanks.

Sincere apologies. Please bear with us as the application to check is currently unavailable. Feedback will be provided once available.

bife:
hello! good afternoon.... I want to unsubscribe facebook weekly. It's not been useful as expected.
below is ask have gotten so far:
To cancel, text $SMSUnsubKeyWord$ to $SMS_UNSUBACCESSNO$. Thank you!
I do not know what the key word or access no is.
Please help.
@ JideSM
my number is 08161519814

Y'ello, the Facebook weekly service is deactivated as requested.

ryfoz:
08036826231

But is there no way I can check dis myself, whenever i want, I so subscribe a few times

Y'ello, you have 12.9Mb of your Music plus left.

MEKKY77:
JideSM, pls whats the current code, for deactivation of mtn bblited autorenewal?

Yello, Please dial *131*6*5# to expire your blackberry bundle. Once you expire the plan, it wont auto-renew.

ezebrightike:
Mr jidesm, my bb sub was expired and now it 11days and nothing has been done about it....please help me look into it nd refund ma sub back plzz......08060347826

A new BBC plan is now active on your line. Please do a hard reset on your BB and connect to the internet.

BabaAlaji:
Hi JideSM. I tried *123*20# for MTN true talk+, but is not working now any changes please.

So sorry to hear this. Please PM your phone number for assistance.

ryfoz:
E be like sey i don offend oga Jide

Oh so sorry about this sir. No you have not o
Please PM your phone number and I'll check for you.

ijinlove20:
Here it is:

Exclusive Data offer just for you!
Enjoy unlimited internet browsing for 150. Valid for 1 day.
Dial *567*59# NOW!

I have engaged the appropriate support team on this issue. Feedback will be provided as soon as possible.

ijinlove20:
MTN services have been very poor lately, can't browse fast on pc not talk of phone.

Worst still, can't subscribe to the MTN 1GB for 24 hours with #150 any more.....keep on receiving reply like

Y'ello, your subscription to unlimited 1G has failed. please retry by sending $SMSSubKeyWord$ to $SMSAccessNo$ this is after dialing *567*59#.

The funny part is they keep sending me sms to subscribe....WHAT DO I DO? @ Mr. JideSM

Hi there, I apologize for this. Please provide a copy of the SMS about the N150 bundle you received, so I can assist.

ezebrightike:
Thank you mr. Jide, mtn did it but this was the msg I got "Y'ello, Your active BBC subscription will expire on Wed 08:50 PM, 16 Mar 2016. You have reached the fair usage threshold. Thank You!......the most amazing part of it is, I didn't use the subscription 4 even 2 hours before it was expired and now they are saying I have used up all my data....how can that be possible....please kindly help me look into it........08060347826

Hi There, I'm really sorry about this. I'm now working on this issue and will provide feedback shortly.

Kerogen:
Pls what code can I use to deactivate WAM.my Mb finishes b4 due date

Hi there, please dial *662# and follow the menu options to do this.

Chility:
Mr. Jide please dont know what happened....have unsuscribed for the mtn music plus...but they keep deducting my money....please help me to unsucribe from any other plan except my current plan,this is the number 08035240455....Thanks

Hi there, sorry to hear this. Your request has been successfully completed.

GEJ2019:
Well am so bitter right now,I was so short on airtime credit and just need to say a word over ,but when the recipient picked,I didnt hear what he said but then Mtn sent me this.

N.B:Normal call rate in my tarrif plan is 11k/sec

Y'ello GEJ2019. I sincerely apologize about this. Please provide your phone number or send it via PM for checks. You can also visit our official complaint thread via https://www.nairaland.com/1379574/mtn-customer-care-thread/140#43064119

Sorry about this, checks will be done and feedback on resolution will be provided, kindly be patient while this is done

AdlatWorld:
Good am Mr Jide
Pls I subscribe for bb10 monthly data this morning but this is the message I got after 2hr

Sorry you do not have an active BB subscription. Text BIS/BES/BBC/BBWEEK/BBCWEEK to 21600 to activate your desired plan. Also check our BB10 Plans. Thank You.
Phone no= 08144233048
Thank u

Kindly dial *131*200# it will automatically RESET your data after expiration.

shortgun:
hello Mr Jide ,

I can't stop auto renew on my line.
lf I send "NO" to 131, I will get this error massage that sms data subscription is not available.
I don't think there is a USSD code to stop auto renew.
this has been on for like 3 days now.

Giovinco:
Plz how much is bbm plan and was the data cap
Appreciate your response

Hello Giovinco, please confirm if you are requesting for BBM data plans for BBM application only. Regards

salaksmana:
Ok, 08137959640

Yello salaksmana, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you.

salaksmana:
Number wey I don provide before? I'll still send it.

Sincere apologies. Please provide it here to enable me work on your line promptly.

CaptainMarvel:
In my own case, my sim doesnt even connect to the internet anymore, even with a different data plan. Thats how bad it is

Sorry about this. Please provide your phone number, data plan, error message, phone type and location to aid investigation.

salaksmana:
Mine is 20 days already, Bros comot mind for the matter, MTN are "organized robbers", I think they even retract the messages I received when I subscribed and when it expired, can't find them on my phone again, it sounds silly but that's the truth because I didn't delete them.

Sincere apologies. Please provide your number promptly to enable me check and resolve the issue.

kenniology:
Hello Mr Jide, my Mtn BIS prematurely expired under 24hours of subscribing to a monthly package,my number is 08105298758,kindly look into it.thanks

Yello kenniology, please be informed that the sum of N1,000 has been refunded back to your account and the issue is resolved, Please dial *556# to confirm account balance. Thank you.

Hi MissMoroti,

I apologize for the inconvenience caused. I am aware that your complaint is receiving very urgent attention. You will be contacted as soon as possible. Do endeavor to continue with the line of communication(i.e. reply to customercare@mtnnigeria.net via email) to enable us get to the root of the matter and deal appropriately.
Be rest assured of our full support.

[quote author=MissMoroti post=42938227]MTN,
 
Hi MissMoroti,

I apologize for the inconvenience caused. I am aware that your complaint is receiving very urgent attention. You will be contacted as soon as possible. Do endeavor to continue with the line of communication(i.e. reply to customercare@mtnnigeria.net via email) to enable us get to the root of the matter and deal appropriately.
Be rest assured of our full support.

ryfoz:
Pls I stumbled across one particular post advertising mtn 24 hours unlimited access to the Internet for as low as #100 and #150 respectively but after dialling the code, it tells both my mtn lines that it is not eligible

Codes *567*58# for #100
*567*59# well u can guess what dis one is for

Pls help ooooo
We need cheap flexible plans from the stables of MTN (which happens to be my favorite network FOR NOW SHA)
Even my favorite whatsapp monthly 60 mb super bundle for shikini #60naira (WAMS) has been stopped as early as Jan dis year
Mtn cheat is everywhere on d net because people are not getting better deals for deir hard earned moni, biko help me make me eligible o(if it is in ur power) or suggest cheap plans for struggling guys like us with passion for android surfing

Please find attached available data plans on MTN. If you are ineligible for the data bonus, you may have to exercise patience and try again later. Sorry for any inconvenience you have experienced.