₦airaland Forum

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Management Information System Officer.


Industry: Oil and Gas
Position: Management Information System Officer
Location: Lagos
Salary: Competitive


Job Summary
Candidate is expected to direct and coordinate Management Information System (MIS) support; maintain and produce documentation for (MIS); support users and provide problem resolution; administer security that
relates to the MIS.


Job Responsibilities:
 1. Direct and coordinate ad hoc reporting efforts related to the MIS; maintain and produce documentation for the existing computer systems in the District.
 2. Maintain records and coordinate efforts to process and correct user computer problems involving the MIS software; advise systems development personnel and assist in troubleshooting user problems.
 3. Assist in determining information services objectives and priorities related to needs assessment and information gathering efforts related to the MIS.
 4. Maintain password security for authorized access to computers and local area networks.
 Assure adherence to standards relating to applications, programming, job control language, documentation, operation procedures and production activities.
 5. Monitor user training needs and develop user guides to assure effective system utilization by the user.
 Serve as liaison between MIS vendors and users.
 6. Perform other duties as assigned.
 7. Maintain regular attendance


Requirements
 Bachelor's degree in relevant field
 Minimum of 3 years experience as an MIS user
 RS6000 System Administration
 Network databases such as MS sql or Informix
 Instructional level understanding MIS’s, database structures and on-line applications
 MS Word, MS Excel, MS PowerPoint, MS Publisher, and Internet Explorer
 MIS Security
 Disaster recovery concepts
 MIS coordination of beginning/end of fiscal year with Financial Services and auditors
 Policies and objectives of assigned program and activities
 Maintain current knowledge of technological advances in the field
 Direct and coordinate ad hoc reporting related to management information
 Maintain and produce documentation for the existing computer systems
 Maintain records and coordinate efforts for supporting user efforts and problem
resolution




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, one of Nigeria's biggest logistics company that provide value based supply chain solutions is looking to hire a commercial executive.

Industry: Freight Forwarding and Logistics
Position: Commercial Executive
Location: Abuja
Pay: Competitive

Job Responsibilities:
• Support the organisation’s business units and network offices.
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Win, retain, and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Explore opportunities with existing customers for Upsell to increase Company's share of wallet with customer and Cross sell to increase engagement with customers.
• Drive joint customer meetings with Strategic A & B customers to ensure Company's moves from a transactional level provider to a strategic level provider to the customer.

*Requirements & Qualification:
• B.SC or HND in any related field
• Minimum of 5 years work experience with 2 years relevant experience on the job.
• Relevant certifications associated with the job position will be an added advantage.

Kindly forward CV to recruitment@phillipsoutsourcing.net using Commercial Executive as subject of the mail

Our client, a well established firm in the telecommunication industry is looking to hire a IPRAN Engineer.

Client: Telecommunication
Location: Lagos
Job Title: IPRAN Engineer
Salary: Negotiable
Employment Type: Contract


Key Responsibilities
1. Implements on-site engineering, debugging and commissioning, upgrade and cutover, troubleshooting, network maintenance of the company's datacom and PTN & IPRAN products.
2. Summarize and output commissioning, debugging, and maintenance experience and guide documents, and provide on-site maintenance engineers and customers with technical training, guidance, and exchanges.
3. Organizes and delivers on-site engineering maintenance.
4. Take charge of the daily communication with the customer, maintain and improve the customer relationship, and improve customer satisfaction.

Job Requirements
1.CCNA/CCNP/CCIE certificate is preferred.
2. Bachelor's degree or above in communications, computer science, electronics, information automation, and other related majors.
3. Have rich telecom theoretical knowledge, familiar with data communication product principles, TCP/IP protocol, routing protocol (OSPF/ISIS/BGP etc), MPLS,L2/L3 VPN etc.
Have other manufacturers' data communication equipment debugging experience and certification is preferred.
4. Have strong communication, expression, organization and coordination capabilities, and good teamwork spirit. Be proactive and strong sense of responsibility. Have good pressure resistance and ability to cope with emergencies.
5.Proficient in using Secure CRT, putty, telnet and other remote terminal software.



To apply for this role, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the job title as mail subject

Our client, one of Nigeria's biggest logistics company that provide value based supply chain solutions is looking to hire a commercial executive.

Industry: Freight Forwarding and Logistics
Position: Commercial Executive
Location: Abuja
Pay: Competitive

Job Responsibilities:
• Support the organisation’s business units and network offices.
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Win, retain, and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Explore opportunities with existing customers for Upsell to increase Company's share of wallet with customer and Cross sell to increase engagement with customers.
• Drive joint customer meetings with Strategic A & B customers to ensure Company's moves from a transactional level provider to a strategic level provider to the customer.

*Requirements & Qualification:
• B.SC or HND in any related field
• Minimum of 5 years work experience with 2 years relevant experience on the job.
• Relevant certifications associated with the job position will be an added advantage.

Kindly forward CV to recruitment@phillipsoutsourcing.net using Commercial Executive as subject of the mail

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Document Controller.


Industry: Oil and Gas
Position: Document Controllerr
Location: Lagos
Salary: Competitive


Job Summary
Candidate is expected to be in charge of the control and daily management of documents on a Project and in the company.


Job Responsibilities:
• Numbering & identification of documents
• Quality & compliance checks on documents
• Filing and organisation of documents (both electronic and / or hardcopies)
• Control over documentation modification, distribution, issuance (as per procedure) during its whole lifecycle
• Maintenance of a list (register) of applicable documents
• Distribution of documents to relevant people / organisations
• Progress reporting on the documents status / maintaining KPIs (Key Performance Indicators)


Requirements
- Degree in related field
- 2 yrs experience as a document controller
- Proficiency in AutoCad , Adobe Acrobat, MS Office
- Well organized and systematic
- Good communication skill.
- Strong organizational skills.
- Self-motivated and able to work with minimal supervision
- Proficient in computer applications including MS Word, Excel & Outlook.
- Previous experience with document control software (DMS) is required.
- Ability to work cross functionally internally, externally, and internationally.



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Management Information System Officer.


Industry: Oil and Gas
Position: Management Information System Officer
Location: Lagos
Salary: Competitive


Job Summary
Candidate is expected to direct and coordinate Management Information System (MIS) support; maintain and produce documentation for (MIS); support users and provide problem resolution; administer security that
relates to the MIS.


Job Responsibilities:
 Direct and coordinate ad hoc reporting efforts related to the MIS; maintain and produce documentation for the existing computer systems in the District.
 Maintain records and coordinate efforts to process and correct user computer problems involving the MIS software; advise systems development personnel and assist in troubleshooting user problems.
 Assist in determining information services objectives and priorities related to needs assessment and information gathering efforts related to the MIS.
 Maintain password security for authorized access to computers and local area networks.
 Assure adherence to standards relating to applications, programming, job control language, documentation, operation procedures and production activities.
 Monitor user training needs and develop user guides to assure effective system utilization by the user.
 Serve as liaison between MIS vendors and users.
 Perform other duties as assigned.
 Maintain regular attendance


Requirements
 Bachelor's degree in relevant field
 Minimum of 3 years experience as an MIS user
 RS6000 System Administration
 Network databases such as MS sql or Informix
 Instructional level understanding MIS’s, database structures and on-line applications
 MS Word, MS Excel, MS PowerPoint, MS Publisher, and Internet Explorer
 MIS Security
 Disaster recovery concepts
 MIS coordination of beginning/end of fiscal year with Financial Services and auditors
 Policies and objectives of assigned program and activities
 Maintain current knowledge of technological advances in the field
 Direct and coordinate ad hoc reporting related to management information
 Maintain and produce documentation for the existing computer systems
 Maintain records and coordinate efforts for supporting user efforts and problem
resolution




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Management Information System Officer.


Industry: Oil and Gas
Position: Management Information System Officer
Location: Lagos
Salary: Competitive


Job Summary
Candidate is expected to direct and coordinate Management Information System (MIS) support; maintain and produce documentation for (MIS); support users and provide problem resolution; administer security that
relates to the MIS.


Job Responsibilities:
 Direct and coordinate ad hoc reporting efforts related to the MIS; maintain and produce documentation for the existing computer systems in the District.
 Maintain records and coordinate efforts to process and correct user computer problems involving the MIS software; advise systems development personnel and assist in troubleshooting user problems.
 Assist in determining information services objectives and priorities related to needs assessment and information gathering efforts related to the MIS.
 Maintain password security for authorized access to computers and local area networks.
 Assure adherence to standards relating to applications, programming, job control language, documentation, operation procedures and production activities.
 Monitor user training needs and develop user guides to assure effective system utilization by the user.
 Serve as liaison between MIS vendors and users.
 Perform other duties as assigned.
 Maintain regular attendance


Requirements
 Bachelor's degree in relevant field
 Minimum of 3 years experience as an MIS user
 RS6000 System Administration
 Network databases such as MS sql or Informix
 Instructional level understanding MIS’s, database structures and on-line applications
 MS Word, MS Excel, MS PowerPoint, MS Publisher, and Internet Explorer
 MIS Security
 Disaster recovery concepts
 MIS coordination of beginning/end of fiscal year with Financial Services and auditors
 Policies and objectives of assigned program and activities
 Maintain current knowledge of technological advances in the field
 Direct and coordinate ad hoc reporting related to management information
 Maintain and produce documentation for the existing computer systems
 Maintain records and coordinate efforts for supporting user efforts and problem
resolution




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Talent Acquisition Officer.


Industry: Oil and Gas
Position: Talent Acquisition Officer
Location: Lagos
Salary: Competitive


Job Summary
Candidate is expected to oversee the full-cycle recruiting and ultimately create strong talent pipelines for the company’s current and future hiring needs.


Job Responsibilities:
• Coordinate with hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Requirements
• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases and professional networks (e.g. Stack Overflow and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations
• BSc in Human Resources Management or relevant field



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a well established firm in the telecommunication industry is looking to hire a Microwave Back Office.


Industry: Telecommunications
Job Title: Microwave Back Office
Job Location: Lagos
Employment type: Contract
Salary: Very competitive



Job Responsibilities.
1. Commissioning, maintenance, upgrade and monitoring of telecommunication transmission infrastructure.
2. Commissioning, maintenance and support of microwave elements (Ericsson Traffic Node, Aviat Eclipse, Huawei RTN and Cambridge VectaStar radios) and services (Ethernet and SDH) using Network Management System (NMS).
3. Availability and performance monitoring of microwave Backbone (TR6500, WTM6000, Marconi, Mini Link LH) and Access radios and services which includes alarm analysis, network audit, fault escalation AND resolution using Huawei iManager U2000 Unified Network Management System (UNMS), Tellabs DXX Intelligent Node Manager (INM) and also liaison with all necessary stake holders.
4. Conduct routine performance checks on the transmission links via the NMS systems in order to ensure desired Quality of Service (QoS) and customer experience.
5. Basic knowledge and support of Fiber-optic technology which includes Huawei OSN technology.
6. Provision of High Level Support (HLS) to Field and Customer Support Engineers on both Point to Point (PTP) and Point to Multi-Point (PMP) microwave radios and services in the resolution of transmission faults and the reduction of network downtime.
7. Ensure that all preventive, corrective and configuration Work Orders or Change Requests are duly implemented and according to the Work Order or Change Request process.
8. Basic knowledge of traffic routing and troubleshooting on Nokia and Huawei CTN nodes in ensuring service restoration and availability.
9. Co-ordinate the acceptance testing of all delivered links for Enterprise Business Unit




Key Qualifications and requirements::
1. Bachelor Degree or higher education in Computer technology /Telecommunications /Electronics Engineering or equivalent
2. At least two years of experience in microwave back office.
3. Be familiar with microwave basic theory, understand knowledge of optical transmission and wireless access network.
5. Possess a high level of professionalism and team collaboration capability, Good communication and learning ability.
6. Fluent English reading and writing abilities.



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a full-service enterprise offering tailored enterprise software solutions, extensible advisory, implementation, and project services is looking to hire a Full Stack Developer.


Industry: Full Service Enterprise
Location: Lagos
Position: Full Stack Developer
Salary: Competitive


Job Summary
Candidate is expected to work with the business stakeholders and team to build the systems that will deliver on digital customer experience, he/she must be experienced using the latest tools and technologies while working in an agile environment to build amazing customer experiences on our website & apps.


Job Responsibilities:
• Design and Develop web & mobile applications.
• Hands on Coding using LAMP stack (Linux, Apache, PHP, MYSQL).
• Lead team technically and build a high performing team of developers.
• Maintain, support, and troubleshoot existing products/applications.
• Carry out analysis & recommend solutions by comparing advantages and disadvantages of
different approaches.
• Collaborate with the development team(s) and business stake holders on day-to-day
development and support requests.
• Lead solution designs, and document high-level & low-level designs.
• Work in a small team with Startup mentality and deliver with high quality and agility.
• Lead technical solutioning sessions to ensure that solutions are complete, scalable and are futureproof.
• Helps determine coding standards & best practices and ensures consistent adoption by
teammates.
• Conduct code reviews to ensure code quality, monitor team’s performance, provide feedback to
consultants and ensure efficient execution of projects in timely manner.


Requirements:
• Possess Strong Analytical skills and a quick learner
• Expert in building web applications using PHP & MYSQL.
• Expert in at least one of the PHP frameworks/CMS (E.g. Laravel, WordPress, Drupal or other).
• Well versed in front-end technologies and/or frameworks (E.g. Angular, Bootstrap, JavaScript,
React, Vue.js, HTML5 and CSS3).
• Experience in mobile app development is preferred.
• Experience in designing application architecture, REST APIs, Micro-services, SSO, TDD, PHP Unit.
• Experience in SCRUM and agile methodologies.
• Experience in setting up servers, CI/CD for release and deployment of applications.
• Familiarity with development & release tooling (i.e. Webpack, Git, JIRA).
• Experience in working with distributed teams situated globally in different geographies.
• Flexible, adaptive, and a great team player.
• Self-driven, Ability to work well under pressure, prioritize work and well organized.
• Ability to take ownership on the deliverables.
• Excellent communication and interpersonal skills




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a full-service enterprise offering tailored enterprise software solutions, extensible advisory, implementation, and project services is looking to hire a Full Stack Developer.


Industry: Full Service Enterprise
Location: Lagos
Position: Full Stack Developer
Salary: Competitive


Job Summary
Candidate is expected to focus on front-end, back end and mobile development, work with the business stakeholders and team to build the systems that will deliver on digital customer experience. It is expedient that such candidate is experienced with the use of latest tools and technologies while working in an agile environment to build amazing customer experiences on company's website & apps.


Job Responsibilities:
• Frontend development using Angular7, HTML5, CSS3
• Backend development using Java8 and the Play/Akka framework
• Prepare Technical Design and Specification documents
• Work in a small team with Startup mentality to write high quality code
• Recommend solutions by comparing advantages and disadvantages of different approaches
• Collaborate with the development team, support, and business on day to day development
requests and support
• Prepare documentation and use case scenarios when required
• Leads solution designs, documents architecture proposals and creates high-level design
documents
• Lead technical solutioning sessions to ensure that solutions are complete, scalable and are future proof
• Helps determine coding standards along with the senior development team and ensures
consistent adoption by developers
• Conducts code reviews, mentors and coaches the larger team, provides objective feedback to
consultants and development partners to ensure proper execution of projects.


Requirements:
• Extensive experience in application development using HTML5, JavaScript, WebSockets and
CSS3.
• Expert in building web applications using PLAMP stack (Linux, Apache, PHP, MYSQL)
• Expert in at least one of the PHP frameworks/CMS (E.g. Laravel, WordPress, Drupal or other)
• Strong knowledge and hands-on skills in .NET Framework 4.0+, C#, Web API, Entity framework,
• Strong knowledge and hands-on skills in SQL server database development.
• Experience in designing responsive custom web pages
• Experience with REST API design
• Experience working with authenticated, customer focused applications
• Working knowledge of Java8
• Experience integrating hardware and software
• Familiarity with the Play/Akka framework a bonus
• Familiarity with development & release tooling (i.e./Webpack/Github)
• Experience in working with distributed teams situated globally in different geographies
• Flexible and adaptive, team player
• Excellent analytical communication and interpersonal skills
• Ability to work well under pressure, prioritize work and well organized
• Ability to take ownership on the deliverables



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Business Development Manager – Metering Skids (Nigerian National).


Industry: Oil and Gas
Reports To: Sales Head – Service Business, PMD
Position: Business Development Manager – Metering Skids (Nigerian National)
Location: Portharcourt
Salary: Competitive


Job Summary
Candidate is expected to develop a sustainable metering skid business with a strong focus on leveraging the Nigerian Content capabilities.


Job Responsibilities:
• Estimate market size / share for metering skids portfolios, gather competition intelligence (SWOT), map customer organization & develop market pricing strategy.
• Implement vendor registrations with IOC, NOC, Marginal Field, Independent Operators, and Gas Distribution Companies (SNG, NGC, NGMC), develop customer account plans, improve opportunity funnel quality / conversion rates, and develop credible pursuit strategies and sales forecasts.
• Conduct win / loss analysis and identify opportunities for sales and operations continuous improvement & productivity.
• Co-ordinate and collaborate across the organization with various functional teams, business development managers and key account managers to gather support, co-operation, active participation, and contribution to grow the metering skid business in the region.
• Promote and effectively communicate metering skids portfolio value proposition to customers and end users.
• Deploy marketing communication / campaigns and customer engagement strategies. Proactively identify and resolve potential customer satisfaction issues and escalations. Seek timely help from superiors to diffuse crisis situation by being proactive.
• Attend to RFQs and coordinate with bids & proposals / business development managers to ensure that proper technically commercial offers are submitted to clients. Ensure that relevant information and data required for submitting a complete proposal is collected and forwarded to bids & proposals / business development managers.
• Generating periodic reports and statistics regarding sales achievements and prospects against budget.
• Support all cash collection actions to keep over dues at the very minimum;
• Qualification with NCDMB & NIPEX
• Registrations with IOCs/MFOs/NOCs/Nigerian Independents/NGC/SNG/NGMC
• Tracking NipeX Tenders


Requirements:
• Minimum 15 Years’ Experience
• Candidate should possess a minimum of a Bachelor’s Degree or HND in Mechanical / Instrumentation.
• Good working knowledge of Sales Process, Proposal Making / Cost Estimation.
• Experience and Exposure to Energy Sector (Oil & Gas, Power Industry Verticals)
• Good understanding of Metering Skid business / value proposition.
• Good knowledge of Quality Control procedures and documentation.
• Good Written and oral communication skills, both internal and external; Financial acumen, marketing and negotiating skills. Computer Skills (Microsoft Office).
• Goal-oriented with ability to multi-task under pressure in fast-paced work environment.
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands.
• Willing and able to travel to locations as required to execute job responsibilities





*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a foremost Indigenous Oilfield Servicing Companies in the country that provides offerings that cover Wellbore Construction; Process Automation & Control; Oilfield Tubular & Accessory Manufacturing & Repair is looking to hire a Commercial Manager.


Industry: Oil and Gas
Reports To: MSC2 Manager
Position: Commercial Manager
Location: NLNG Bonny (Rivers)
Salary: Competitive


Job Summary
Candidate is expected to be a credible Commercial nodal point at site and carry out effective weekly coordination with MSC2 Manager, MSC2 Maintenance Co-ordinator, Plant Area Supervisors, and Site HR & Finance.


Job Responsibilities:
• Demonstrate good understanding of preventive and corrective maintenance routine practices of Oil & Gas sector.
• Develop and nurture key executive relationship within the production, maintenance, procurement, QHSE, finance and contracts team of the company.
• Co-ordinate and collaborate across the organization with various functional teams, business development managers, regional sales managers, and key account managers to gather support, co-operation, active participation, and contribution to grow the routine / general / turn around maintenance service contract business.
• Promote and effectively communicate maintenance service contracting portfolio value proposition to customers and other stakeholders.
• Proactively identify and resolve potential customer satisfaction issues and escalations. Seek timely help from superiors to diffuse crisis situation by being proactive.
• Attend to RFQs and coordinate with bids & proposals / regional sales managers / other business development managers to ensure that proper technically commercial offers are submitted to clients. Ensure that relevant information and data required for submitting a complete proposal is collected and forwarded to bids & proposals / other business development managers.
• Generating periodic reports and statistics regarding contract utilization and forecasts.
• Publish monthly Operations MIS
• Identify, lead and implement continuous improvement initiatives to enhance operations performance against industry benchmarks.
• Establish a live and direct line of communication with all the key internal and external stakeholders.
• Ensure swift response, transparency and free flow of information to enable informed business decisions.
• Ensure strict compliance to data confidentiality, code of conduct and privacy policies.
• Review, Forecast & Deliver Monthly Revenue, Billing & Cash
• Review, Forecast & Manage Labour Mobilization and Salary Costs strictly aligned to Authorized Work Orders (WO) and Forecasted Revenue
• Review, Forecast & Manage Indirect Costs against Transport, Feeding, PPE, HMO, Tools, Infrastructure, and Internet.
• Review, Forecast and Manage Corrective Maintenance Project Revenues & Costs.
• Conduct monthly Contract Performance Evaluation (CPE) internal audit to ensure compliance to company's KPIs.
• Actively pursue upsell opportunities / adjacencies to drive 2X MSC2 contract revenue growth.
• Actively support yearly NCD / company audit.
• Gather relevant data and establish compelling rationale to justify contract rate escalation during the yearly review with the company.
• Extend active commercial costing / pricing support to the Internal Sales / Sales team on the O&M bids and proposals.


Requirements:
• B Tech (Mechanical) from accredited University.
• Minimum 15 Years
• Routine maintenance service contract operations experience with exposure to Oil & Gas sector.
• Should have managed service contract operations of at least 5 M$ and a team size of at least 50.
• Good knowledge of commercial service operations and related documentation.
• Good Written and oral communication skills, both internal and external.
• Financial acumen and negotiating skills.
• Computer skills (Microsoft Office).
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands.
• Willing and able to travel to locations as required to execute job responsibilities




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, one of Nigeria's biggest logistics company that provide value based supply chain solutions is looking to hire a commercial executive.

Industry: Freight Forwarding and Logistics
Position: Commercial Executive
Location: Lagos
Pay: Competitive

Job Responsibilities:
• Support the organisation’s business units and network offices.
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Win, retain, and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Explore opportunities with existing customers for Upsell to increase Company's share of wallet with customer and Cross sell to increase engagement with customers.
• Drive joint customer meetings with Strategic A & B customers to ensure Company's moves from a transactional level provider to a strategic level provider to the customer.

*Requirements & Qualification:
• B.SC or HND in any related field
• Minimum of 5 years work experience with 2 years relevant experience on the job.
• Relevant certifications associated with the job position will be an added advantage.

Kindly forward CV to recruitment@phillipsoutsourcing.net using Commercial Executive as subject of the mail

Must have a minimum of 2 years experience as an Executive Assistant
Job Type: Full Time
Age: 27 and below
Location: Marina Lagos
Industry: Financial Institution
Salary: 120K net
Preferably Male
RESPONSIBILITIES

• Act as the point of contact among executives, employees, clients, and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly, or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system

REQUIREMENTS

• HND/BSC in any relevant field and must have completed NYSC
• Minimum of 3 years Work experience as an Executive Assistant, Personal Assistant or similar role
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (e.g., e-calendars and copy machines)
• Excellent verbal and written communications skills
• Discretion and confidentiality
• Minimum of Second class lower

Kindly forward CV to recruitment@phillipsoutsourcing.net using Executive assistant as subject of the email.

Our client, a foremost Indigenous Oilfield Servicing Companies is looking to hire a Business Development Manager – Integrated Maintenance Service Contracts (Routine & Interventions).


Industry: Oil and Gas
Reports To: Sales Head – Service Business, PMD
Position: Business Development Manager – Integrated Maintenance Service Contracts (Routine & Interventions)
Location: Portharcourt
Salary: Competitive


Job Summary
Candidate is expected to deliver Monthly / Quarterly / Annual Regional Sales Budgets against Integrated Maintenance Service Contracts for both Routine and Turn Around Maintenance requirements of IOCs, NOCs, Marginal Field and Sole Risk Operators in Nigeria.

Job Responsibilities:
• Demonstrate good understanding of preventive and corrective maintenance routine practices of Oil & Gas production, compression and processing companies.
• Demonstrate good understanding of the challenges and relevant strategies involved to manage various interfaces related to third party OEMs, NCDMB, NAPIMS, Local Communities, and other functional departments within the customer organization as part of the maintenance contract execution.
• Estimate Market size / share for maintenance service contract portfolios, identify competition intelligence (SWOT), map customer organization & develop market pricing strategy.
• Develop and nurture key executive relationship within the production, maintenance, procurement, and contracts team of IOCs, NOCs, Marginal Field / Sole Risk Operators, Refineries, Petrochemicals, and Power Utilities.
• Implement vendor registrations with customer organizations, develop customer account plans, improve opportunity funnel quality / conversion rates, and develop credible pursuit strategies and sales forecasts.
• Identify and develop strong external partnership and alliances to close capability / experience / execution gaps in our integrated maintenance service contracting strategy.
• Conduct win / loss analysis and identify opportunities for sales and operations continuous improvement & productivity.
• Co-ordinate and collaborate across the organization with various functional teams, business development managers, regional sales managers, and key account managers to gather support, co-operation, active participation, and contribution to grow the maintenance service contracting business.
• Promote and effectively communicate maintenance service contracting portfolio value proposition to customers and end users.
• Deploy marketing communication / campaigns and customer engagement strategies. Proactively identify and resolve potential customer satisfaction issues and escalations. Seek timely help from superiors to diffuse crisis by being proactive.
• Attend to RFQs and coordinate with bids & proposals / regional sales managers / other business development managers to ensure that proper technically commercial offers are submitted to clients. Ensure that relevant information and data required for submitting a complete proposal is collected and forwarded to bids & proposals / other business development managers.
• Generating periodic reports and statistics regarding sales achievements and prospects against budget.
• Support all cash collection actions to keep over dues at the very minimum;
• Qualification with NCDMB & NIPEX
• Registrations with IOCs/NOCs/MFOs/NNPC
• Tracking NipeX Tenders



Requirements:
• Minimum 20 Years’ Experience
• Candidate should possess a minimum of a Bachelor’s Degree or HND in Mechanical / Instrumentation / Electrical.
• Good working knowledge of Sales Process, Proposal Making / Cost Estimation.
• Experience and Exposure to Energy Sector (Oil & Gas, Power Industry Verticals)
• Good understanding of customer routine maintenance / maintenance intervention service contracting strategies as applicable for field instrumentation & control, electrical, mechanical, buildings, civil & structural.
• Good knowledge of Quality Control procedures and documentation.
• Good Written and oral communication skills, both internal and external; Financial acumen, marketing and negotiating skills. Computer Skills (Microsoft Office).
• Goal-oriented with ability to multi-task under pressure in fast-paced work environment.
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands.
• Willing and able to travel to locations as required to execute job responsibilities.




*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Job Title: Account Partner
Department: Enterprise Business (EB)
Reporting Line: Manager, EB Sales
Job Type: Full Time
Location: Enugu
Industry: N87, 000



RESPONSIBILITIES:
• Increase the company's market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to the company's quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the company's data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with the company's VB and values.



REQUIREMENTS
• First degree in any related discipline.
• 3 years working experience in the area of specialisation; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel and PowerPoint.
• Fluent in English



Kindly forward CV to anuoluwapob@phillipsoutsourcing.net using Account Partner as subject of the email

Job Title: Account Partner
Department: Enterprise Business (EB)
Reporting Line: Manager, EB Sales
Job Type: Full Time
Location: Enugu
Industry: N87, 000



RESPONSIBILITIES:
• Increase the company's market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to the company's quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the company's data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with the company's VB and values.



REQUIREMENTS
• First degree in any related discipline.
• 3 years working experience in the area of specialisation; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel and PowerPoint.
• Fluent in English



Kindly forward CV to anuoluwapob@phillipsoutsourcing.net using Account Partner as subject of the email

URGENT RECRUITMENT FOR BANK TELLERS IN DELTA STATE

Job Type: Full Time
Pay: 80k + other benefits
Qualifications: OND & NCE
Requirements: Not more than 27 years of age

Locations:
1. Oghara
2. Arbor
3. Ughelli
4. Abii
5. Issele Uku

Kindly apply via link below

https:///3J6SaP9

Our client, a full-service enterprise offering tailored enterprise software solutions, extensible advisory, implementation, and project services is looking to hire a Full Stack Developer.


Industry: Full Service Enterprise
Location: Lagos
Position: Full Stack Developer
Salary: Competitive


Job Summary
Candidate is expected to focus on front-end, back end and mobile development, work with the business stakeholders and team to build the systems that will deliver on digital customer experience. It is expedient that such candidate is experienced with the use of latest tools and technologies while working in an agile environment to build amazing customer experiences on company's website & apps.


Job Responsibilities:
• Frontend development using Angular7, HTML5, CSS3
• Backend development using Java8 and the Play/Akka framework
• Prepare Technical Design and Specification documents
• Work in a small team with Startup mentality to write high quality code
• Recommend solutions by comparing advantages and disadvantages of different approaches
• Collaborate with the development team, support, and business on day to day development
requests and support
• Prepare documentation and use case scenarios when required
• Leads solution designs, documents architecture proposals and creates high-level design
documents
• Lead technical solutioning sessions to ensure that solutions are complete, scalable and are future proof
• Helps determine coding standards along with the senior development team and ensures
consistent adoption by developers
• Conducts code reviews, mentors and coaches the larger team, provides objective feedback to
consultants and development partners to ensure proper execution of projects.

Requirements:
• Extensive experience in application development using HTML5, JavaScript, WebSockets and
CSS3.
• Strong knowledge and hands-on skills in .NET Framework 4.0+, C#, Web API, Entity framework,
• Strong knowledge and hands-on skills in SQL server database development.
• Experience in designing responsive custom web pages
• Experience with REST API design
• Experience working with authenticated, customer focused applications
• Working knowledge of Java8
• Experience integrating hardware and software
• Familiarity with the Play/Akka framework a bonus
• Familiarity with development & release tooling (i.e. /Webpack/Github)
• Experience in working with distributed teams situated globally in different geographies
• Flexible and adaptive, team player
• Excellent analytical communication and interpersonal skills
• Ability to work well under pressure, prioritize work and well organized
• Ability to take ownership on the deliverables



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

WALK-IN INTERVIEW – SME ACCOUNT EXECUTIVE

Salary: N50,000 - N60,000 (Monthly Net)
Perks: HMO + PENSION + 13MONTH + CONVERSION OPPORTUNITY

Age: 22 – 32years
Qualification: OND, HND, BSC
Date: Friday 4, February 2022

Location: Phillips Outsourcing Limited, ISN Medical Building, 40 Association Avenue, Ilupeju, Obanikoro
Time: 9:00am

Our client, a leading IT management company that provides tailored enterprise software solutions, business & technology advisory, and project delivery services which have been designed to ensure clients possess what is needed to address all short, medium and long term business objectives is looking to hire a Senior Virtual Executive Assistant.


Industry: IT management
Position: Senior Virtual Executive Assistant
Job Type: Contract (Remote)
Salary: Very Competitive


Job Summary:
The successful candidate is highly organized, can manage multiple priorities and can work in a fast-paced
environment while upholding the privacy of confidential and sensitive information. Must demonstrate
excellent interpersonal skills and show high ethical standards in the way he/she conduct work.



Job Responsibilities:
• Perform administrative tasks including maintaining calendars, coordinating schedules, planning functions,
making travel arrangements and managing accounts.
• Prepare internal and external communications including letters, professional communications and other
related documents.
• Provide financial administration support including reconciliation of bank and credit card statements,
processing contracts and invoices, as well as, preparing documents for approval and filing.
• Proactively anticipate needs and resolve matters in a timely manner.
• Perform work with a continuous improvement mindset identifying and recommending areas for
improvement.
• Demonstrate interest in working on problems of diverse scope such as coordinating department all hands
meetings, and improving team operations
• Proactively engage and establish trust with org leaders and cross functional teams, learning the nuances
of those groups and applying that to their everyday work
• Collaborate with Executive team on scheduling, exhibiting strong thorough communication with
teammates
• Effectively manage the Executive calendar(s), which may include large, global recurring team meetings,
note taking and action item follow-up from meetings, materials preparation and agenda setting if needed
• Demonstrate good understanding of Executive's cadences and style, using best judgement when setting
schedules and agendas
• Participate in (and occasionally manage) cross-functional organisational and admin team projects/events
from initiation through delivery, determining corrective action for risks and obstacles
• Additional duties to support the team including professional and personal tasks as required.



Qualification & Requirements:
• University degree or post-graduate diploma or similar.
• 5+ years operating as an Executive Assistant supporting a variety of Executives and teams, preferably with
C-level support experience
• A demonstrated ability to work with confidential information and operate with high ethical standards.
• Excellent organizational skills and attention to detail.
• Ability to be flexible and multi-task while working with competing priorities.
• Intermediate or expert level MS Office skills including Outlook, Word, PowerPoint, and Excel
• Can exhibit extremely high attention to detail, especially in operational responsibilities
• Highly organized, strong in prioritization and time management, and capable of budget planning if needed
• Is a creative problem-solver, adapts well to change, and can independently resolve any challenges through
proposing and executing solutions
• Exhibits the drive to be results oriented and meet deadlines
• Proven ability to interact and communicate effectively at all levels within the organization, including
senior management
• Strong supervisory and leadership skills.
• Excellent verbal and written communication and interpersonal skills




Kindly forward CV to anuoluwapob@phillipsoutsourcing.net using Senior Virtual Executive Assistant as subject of the email

Our client, a full-service enterprise offering tailored enterprise software solutions, extensible advisory, implementation, and project services is looking to hire a Full Stack Developer.


Industry: Full Service Enterprise
Location: Lagos
Position: Full Stack Developer
Salary: Competitive


Job Summary
Candidate is expected to focus on front-end, back end and mobile development, work with the business stakeholders and team to build the systems that will deliver on digital customer experience. It is expedient that such candidate is experienced with the use of latest tools and technologies while working in an agile environment to build amazing customer experiences on company's website & apps.


Job Responsibilities:
• Frontend development using Angular7, HTML5, CSS3
• Backend development using Java8 and the Play/Akka framework
• Prepare Technical Design and Specification documents
• Work in a small team with Startup mentality to write high quality code
• Recommend solutions by comparing advantages and disadvantages of different approaches
• Collaborate with the development team, support, and business on day to day development
requests and support
• Prepare documentation and use case scenarios when required
• Leads solution designs, documents architecture proposals and creates high-level design
documents
• Lead technical solutioning sessions to ensure that solutions are complete, scalable and are future proof
• Helps determine coding standards along with the senior development team and ensures
consistent adoption by developers
• Conducts code reviews, mentors and coaches the larger team, provides objective feedback to
consultants and development partners to ensure proper execution of projects.

Requirements:
• Extensive experience in application development using HTML5, JavaScript, WebSockets and
CSS3.
• Strong knowledge and hands-on skills in .NET Framework 4.0+, C#, Web API, Entity framework,
• Strong knowledge and hands-on skills in SQL server database development.
• Experience in designing responsive custom web pages
• Experience with REST API design
• Experience working with authenticated, customer focused applications
• Working knowledge of Java8
• Experience integrating hardware and software
• Familiarity with the Play/Akka framework a bonus
• Familiarity with development & release tooling (i.e. /Webpack/Github)
• Experience in working with distributed teams situated globally in different geographies
• Flexible and adaptive, team player
• Excellent analytical communication and interpersonal skills
• Ability to work well under pressure, prioritize work and well organized
• Ability to take ownership on the deliverables



*To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject

Our client, a multinational mobile telecommunications company is looking to fill the position of an HRBP Administrator.


Industry: Mobile Telecommunications
Job Title: HRBP Administrator
Job Type: Full Time
Reporting To: HRBP Manager



Job Duties:
• Assist in carrying out general administrative functions in support of the team including filing, record keeping, data management and surveys.
• Assist in providing reliable and efficient business support services in areas including:
o monitoring appropriate utilization of office supplies
o raise all requisitions for the team
o administration support for reception management
o ensuring security of records (files, etc) and archival systems
o organizing staff travel and accommodation
o providing of official office events including organizing logistics and hosting sites
• Assist in tracking and keeping good records and ensure secure access to prevent misuse of information.
• Process all team’s cash advances and expense reimbursements.
• Assist in preparing required reports in support of operations and management decisions.
• Ensure the relevant HR database used by the team is up to date, accurate and complies with agreed standard and timelines.
• Assist in ensuring proper implementation of HR policies in the covered divisions.
• Assist to facilitate Attraction and Recruitment activities within assigned Division.
• Respond to customers’ queries and requests on issues and escalate to the assigned team member where necessary.
• Assist in proper on-boarding of new employees in the organization as directed by any member of the team.
• Process proper documentation for exiting staff in the assigned divisions.
• Assist to facilitate team building, divisional away day and village meetings for the assigned divisions.
• Develop and maintain efficient documentation and filing (electronic and hard copy) processes for the units.
• Reporting Writing: Set up team meetings and write minutes/ other reports support as assigned by the team.
• Manage and other daily administrative work as assigned by the team.


REQUIREMENTS
• BSc/HND in social sciences or any business-related disciplines
• At least 2 year working experience
• 1 year HR Experience
• Advanced Excel skills will be an added advantage


Kindly forward CV to anuoluwapob@phillipsoutsourcing.net using HRBP Administrator as subject of the email

Our client, one of Nigeria's largest reservation center is looking to fill these roles; Cook, House keepers, and Drivers

Client: Reservation Center
Location: Lagos & Ogere
Job Type: Full Time
Roles: Cook, Housekeepers, Drivers




Kindly use the link below to apply for any of the available roles:
https:///dbMAPMbH2zznXUoT9

Urgent Vacancy For a Teller in Lagos
Company: Financial Institution
Job Location: Yaba and Abule-Egba

Qualification: *OND/HND/B.Sc
Age: Not more than 25 years

Salary: 50k-60k net monthly + HMO + 13th month + Pension

Kindly apply using the link below;
https:///3AZ63fz

POSITION TITLE: Marketing Executive

Our client, a Biopharmaceutical company, is looking to recruit a Marketing Executive. He/she is to support the Marketing team in its primary and administrative duties to achieve their business objectives.

JOB RESPONSIBILITIES:

1. Campaign management:
a. Work with product managers to develop campaigns plans.
b. Work with vendors to deliver all materials within set timelines for campaigns.
c. Initiate documentation required for internal approvals for campaigns


2. Event Management
a. Coordinate all documentation required for scientific conferences from external stakeholders
b. Initiate documentation required for internal approvals for scientific conferences and meetings
c. Initiate approval process for scientific meetings and closed meetings on COMET.
d. Collate all post campaign documentation and upload on relevant approval platforms
e. Follow up on all HCP’s and HCO’s payments and ensure payment is made within stipulated timelines on contracts.
f. Liaise with marketing assistant to ensure readiness for events.

3. Market research
a. Works with product managers to update market intelligence databases
b. Administer all surveys and questionnaires developed by the product manager.
c. Work with field force analyst to generate reports on portfolio field force medico-marketing activities

4. Territory development
a. Assigned to a territory when a medical representative would be away for more than one month
b. Assigned territory on the remote detailing platform

5. Digital engagement:
a. Work with product managers to develop digital campaigns for the business unit.
b. Work with product managers to implement digital strategies.
c. Track all digital KPI’s and generate reports for the marketing team



Educational Requirement, Knowledge, Skills & Experience:
• Bsc/HND (Medicine, pharmacy, biochemistry, etc.)
• Scientific background (Medicine, pharmacy, biochemistry, etc.)
• Computer skills must include working knowledge of EXCEL, PowerPoint, Word and Outlook
• Good communication, and presentation skills.
• Good organisation skills
• Good project management skills
• Self-motivated
• Strong analytical skills
• Capability to work in a team.


Interested and qualified candidates should click on the link below to apply:
https:///vp14rgQ5anCy98WW7

Our client, one of the foremost financial institution in Nigeria is looking to fill the role of a Direct Sales Agent.


Job Title: Presales, Merchandiser, DSA
Job Location: Nationwide
Industry: Financial institution
Salary: 50, 000 - 80, 000



Job responsibilities:
1. Assist to sell various health insurance products for organization and ensure optimal level of customer services through various sales calls on telephone.
2. Administer and ensure compliance to all sale objectives.
3. Manage selling of various products in professional manner.
4. Monitor all customer queries and ensure timely response to all issues.
5. Coordinate with customers and provide various company plans and services and detail quote for all required information.
6. Maintain and update knowledge on all company products and services.
7. Maintain knowledge on all competitor products and services and analyze all advantages and disadvantages for various products.
8. Ensure optimal utilization of all sales tools and resources.
9. Documents and maintain all records of sales activities and provide updates as per requirement.
10. Manage various documents for all sales sources efficiently.
11. Administer all underwriting process and maintain records for same.
12. Participate in all departmental meetings and provide training for same.



Required skills & Qualifications:
1. Degree (Bsc/HND/OND) in marketing, business administration or related field
2. Proven sales experience.
3. Sound consultative selling skills.
4. Excellent networking skills.
5. Strong negotiation skills.
6. Effective communication skills.
7. Exceptional customer service skills.

To apply, kindly use the link below:
https:///aPRevb4n4aDnMTov7

Our client, a well established firm in the telecommunication industry is looking to hire a Microwave Planning Engineer.

Industry: Telecommunications
Job Title: Microwave Planning Engineer
Job Location: Abuja
Employment type: 6 months contract
Salary: Very competitive

Job responsibilities:
1. Responsible for microwave LOS survey report checking;
2. Responsible for outputting topology design documents, including topology and capacity planning, link simulation, frequency configuration and interference analysis, etc.;
3. Responsible for microwave design solution adjustment in the implementation stage;
4. Responsible for communication with the customers concerning microwave planning technical solution;
5. Responsible for reviewing microwave planning solution.



Key Qualifications and requirements::
1. Bachelor Degree or higher education in Computer technology /Telecommunications /Electronics Engineering or equivalent
2. At least two years of project experience in microwave planning and design.
3. Be familiar with microwave basic theory, understand knowledge of optical transmission and wireless access network.
4. Master the skill of a kind of microwave planning software, pathloss is preferred.
5. Possess a high level of professionalism and team collaboration capability, Good communication and learning ability.
6. Fluent English reading and writing abilities.


To apply for this role, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the job title as mail subject

Job Title: Customer Support Partner
Job Type: Full Time
Location: Ikoyi Lagos
Industry: Telecoms
Salary: 180,000
Must have Accounting background/Account Receivable Management

RESPONSIBILITIES:
• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfillment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

REQUIREMENTS
• HND/BSC in any social science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.

Kindly forward CV to recruitment@phillipsoutsourcing.net using Customer Service Partner as subject of the email